Acrobat 9 is Broken!

Hi,
Can anyone tell my why when opening more than one PDF Acrobat 9 Pro or Extended always crashes? The Error message is "Adobe Acrobat 9.0 has encountered a problem and needs to close. We are sorry for the inconvenience." This happens on 32 bit XP machines and 64 bit XP machines, I've reinstalled, repaired, deleted reader and traces of older versions of Acrobat, I also deleted the temp files all with the same result. It effectively makes 9 useless to use. It's not acceptable for a program to crash reliably. We don't have these problems with any of our other software or older versions of Acrobat.
It can't be memory as even our lowest spec machines have 2 Gb or RAM.

I figured it out, it seems the "use 2d acceleration" option in under "page display" in preferences is the culprit unchecking solves the problem. I have tested it on multiple machines.

Similar Messages

Full Screen Mode in Acrobat 8 broken

Another visitor to this forum has pointed out that when viewing documents in full screen view, there is an annoying grey bar at the bottom of the page.
http://www.adobeforums.com/webx/.3c051a38
This happens for ANY pdf file that I try to view in full screen view.
It's not just that there is an annoying grey bar at the bottom, but also the top of the document gets cut off. If you're presenting something using Acrobat (for example, creating a Beamer document using LaTeX), then the top of the document could be very important.
Acrobat 8 (all versions, currently on 8.1.2)
Windows XP SP2, and now SP3
This happens on multiple computers.
Can someone please help?!

Here is a screenshot of what I see when I do full screen view.
http://www.filedropper.com/fullscreenview
Notice the gray portion of the screen below, even though in full screen view. When you move your mouse over the boundary between the black and grey parts, the cursor changes to a resizing arrow, perhaps indicating that the thin white line is the window's frame. The window cannot be resized, of course.
Also, notice that the top of the page gets cut off. The actual document has more of the blue background above the top words.
The problem happens on at least two computers:
Computer 1: Dell Optiplex GX270, Windows XP SP3 (happened for SP2 also)
Intel 82865 Graphics Controller
Driver version 6.14.10.4396
monitor default resolution: 1600x11200
Computer 2: Toshiba M200 tablet PC, Windows XP SP3 (happened for SP2 also)
NVIDIA GeForce FX Go 5200
Driver version 6.14.10.8425
display default resolution: 1400x1050

Acrobat displaying broken graphics

Acrobat 8 is displaying and printing my logo all of a sudden with a "break" in it. The descending diagonal line \ is not a straight line anymore. Sort of like this:
The image is also not crisp and has a slightly lighter display than 100% black (guessing: 95%) and doesn't view or print as the typed text underneath it.
The page with the logo on it is created from Word and was a .gif, so I tried a .jpg and .png version all of which produced the same result. I created new Word docs and placed the logo to rule out a corruption in the Word file.
I opened the logo in the original .gif file in a browser (Camino) and it looks and prints perfectly and in 100% black.
Last test, the logo appears to look in tack in Word's print preview.
Thoughts? Thanks,
Steven

Thanks for the advice. I can only start this iMac in Safe Boot and wanted to make best use of an otherwise o.k. Computer. I thought that I could hook up a Mini mac to it. Yep,I think I will be looking for a new mac.

Upgrade web link from Acrobat X to Acrobat XI broken

Upgrade web link from Acrobat X to Acrobat XI broken

Hi Jeff
Upgrade from Acrobat Pro X to Acrobat Pro XI
I'm in Perth Western Australia, Australia
TYIA
Have a great day
Kind regards
Bob Fawcett
Clearmoon Pty Ltd trading as
<Removed by Moderator>

Acrobat Pro broken after Time Machine restore

I had to restore my whole 10.5.2 system yesterday using a Time Machine backup from a week ago. All my CS3 apps are fine after the restore -- except for Acrobat Pro 8.1.2 which on attempted launch declares "Adobe Acrobat was unable to install and must quit".
I used the original CS3 installer DVD to remove Acrobat from my drive, including preferences and I then tried to reinstall but after getting halfway through the installation, the installer gave up with the message "Component Install Failed".
Can someone please help urgently? TIA.
Simon

Dang, it's back! How come Acrobat Pro opens once and then decides not to open again with the "unable to install" message. It makes no sense.
Simon

Printing Press Simulation with Acrobat X

I created a CMYK file for press in InDesign CS6 (Mac OSX 10.8.5). I exported from ID to PDF using PDF/X-4. The output intent is Coated_GRACoL 2006 (ISO 12647-2:2004). The file checks out great in ID and Acrobat preflight and all is as it should be.
I wanted to print a hard copy press simulation on my Epson 3880 (custom RGB profiles, no RIP). I set up Acrobat Output Preview with the above profile, Simulate Paper Color and Simulate Overprinting. I left the Output Preview window open. Then I printed it from Acrobat X Pro (v10.1.12). I selected Advanced > Color Management with the following settings:
Acrobat Color Management
Chose my custom RGB Inkjet profile
I checked Apply Output Preview Settings
Then I printed the file. There are pure white elements in this design, and using a loupe, it is clear that no dots were laid down to simulate the paper color. It also appears that the print is darker than it should be, so I don't think it is simulating press blacks, but the deeper blacks I can achieve on my inkjet with a semigloss RC paper. I printed the same file from InDesign and it properly lays down dots in the pure white components and prints a less dense black. BTW, I chose to leave the Output Preview dialog box open in Acrobat, because a previous print from Acrobat also gave me pure whites. I thought perhaps you need to keep that dialog box open to retain the simulation settings, but open or closed, I got the same results.
Maybe I'm doing something wrong, but I can't figure out what it is. Or, is Acrobat not working properly for printing press simulations?
Thanks,
Lou

I'll answer my own question. I think Acrobat is broken and doesn't print accurate press simulations even if you check "Apply output preview settings". At least that is the case with an RGB printer through the driver. I've tried a lot of different options, but none of them worked. I even converted the color to the output intent in Acrobat (as an experiment) and them printed. No dice.
Both InDesign and Photoshop print press simulations properly, but Acrobat X Pro does not.
I just wanted to post this in case somebody else has a similar problem. If somebody finds that I am mistaken, please let me know and post the correct steps or settings to get an accurate Press Simulation on an inkjet from Acrobat.
Lou

Acrobat Pro X no longer starts -- even after trying re-installing

OK. Opened a *.pdf file. Saw the file open a for a little bit, then the program closed by itself. Tried to re-start and it wouldn't. Re-boot the computer, no. tried to access it different ways. Nothing, not even a error message or any kind. Downloaded the program installation file, and repaired the installation. Still didn't work. When back to the CS6 installation files and tried re-installing. Still it won't start. Other CS6 programs (Photoshop, Illustrator, etc.), all still work. what's going on and how can I get it working again? OS is Windows 7 Professional 64-bit.
Thanks.

Here is what I believe to be the problem. It is not that Acrobat is broken, it is that you cannot get it out of trial mode. Even though you have a valid license for a suite of apps such as CS6 Design and Web Premium, and have activated the suite, after 30 days Acrobat stops launching because the 30 day trial has expired. You do not have to reinstall Acrobat if this happens. If you go into another app such as Photoshop and "Deactivate" the program, once you re-launch and re-activate Photoshop, Acrobat will start working again. Unfortunately this still is not removing Acrobat from Trial mode and 30 days later it will stop launching again. You then have to repeat the deactivate - reactive process of Photoshop to fix the problem yet again for another 30 days fo use. Very frustrating.

Acrobat Pro X color management

We've just upgraded to Acrobat 10, and we have our own color management file. Even though I put it in the appropriate folder, it does not show up in the color management preferences window. Can anyone tell me how I can get my file to work?
Thanks.

I'll answer my own question. I think Acrobat is broken and doesn't print accurate press simulations even if you check "Apply output preview settings". At least that is the case with an RGB printer through the driver. I've tried a lot of different options, but none of them worked. I even converted the color to the output intent in Acrobat (as an experiment) and them printed. No dice.
Both InDesign and Photoshop print press simulations properly, but Acrobat X Pro does not.
I just wanted to post this in case somebody else has a similar problem. If somebody finds that I am mistaken, please let me know and post the correct steps or settings to get an accurate Press Simulation on an inkjet from Acrobat.
Lou

OCR in Acrobat 7, errors out.What about OCR in 8?

We publish a magazine in InDesign CS2. Our pages consist of text generated inhouse and mixed advertising (pdf, tiff, psd etc) on the same pages.
We are attempting a digital edition with searchable text. Acrobat 7's OCR does not work with mixed text and graphics. When we convert the files to tiff or jpeg format it errors out with this message: "Unable to process the page because the Paper Capture recognition service unexpectedly terminated."
We do not want to switch all our machines to Acorbat 8 although we might consider a dedicated machine.
Does anyone have strong successful experience making searchable text form mixed graphic and text pages with Acrobat 8? Any other suggestions with either 7 or 8?

> if I "save as" to a tiff of 600ppi shouldn't I be able to bring those tiff files into a new pdf and ocr them?
You should be able to save as TIFF files, make a new TIFF from that.
But if the resolution was too low, or the scans too poor, this won't
improve anything. OCR needs images of a certain quality and detail:
scaling up doesn't add detail.
>
>I know that if I print all 170 pages onto paper, I will be able to scan them into Acrobat and simultaneously ocr them.
If this works, then something else is preventing it from working (not
quality issues). Really, it seems to me that your Acrobat is broken,
and it needs to be fixed. Did you try a repair?
Aandi Inston

Check broken links in Adobe Acrobat

Hey everybody,
I am searching for a Plugin for Adobe Acrobat 9.0 Professional, which check brocken links in a pdf-document and create a report with all brocken links. Here I mean links like www.microsoft.com. A broken link link is www.12nmu8098.com . The report must conclud the broken link and the number of broken links in the document.
Best regards
hallodu1889

Thanks for your answer. I tested this plugin but it functioned not correctly. Normaly the result of the test of www.rez2828zdhs.com must show, that it is a broken link. The report of this plugin shows that this is a correct link. Do you you know an other plugin?
Best regard
hallodu

Acrobat XI Toolbar Broken in Word 2013

For some time I have been frustrated with an issue with the Acrobat plugin for Word 2013.
The problem manifests as follows:
All icons in the Acrobat toolbar disappear as below.
Clicking Preferences, Create PDF, etc. works fine. I can set conversion preferences as normal. When I hit create PDF I get the expected save as dialog. However, when I try to save the file my document flickers (i.e. screen disappears and reappears for a second) and nothing happens. No PDF whatsoever. If I do this for a large document the page flickers then it scrolls through the document at a rapid pace, presumably figuring out cross-references and bookmarks. There is a minimised dialog showing the creation process:
And after this gets about 5% of the way through it says converting to Acrobat PDF and the whole thing crashes and reopens the document, resulting in no PDF. This is quite frustrating as I need this printing option to maintain bookmarks.
I have removed the COM add-in. I have configured Word to run as admin. I have reinstalled the plugin. This fixes nothing and the toolbar icons remain blank. The only solution I have found so far is to completely uninstall Word 2013 and Acrobat XI Pro and then reinstall them both. However, the bug manifests again very quickly - i.e. within a few openings of Word.]
Has this been encountered before? Is there a fix? Why is this plugin so broken! Perhaps it has to do with Acrobat updates which occur post-installation?
Any help is appreciated. I need to do this conversion for a 300+ page document so may just bite the bullet and uninstall/reinstall everything but it would be nice to know that I don't have to do this every single time I want to make a PDF with cross-referenced links in it.

Hi Zenomarketing,
Please update Acrobat to 11.0.6 and check.
Do you have full permissions on the system. Since you said removing Acrobat and Office and reinstalling it temporarily fixes it, there is a possibility that the functionality is being corrupted by a 3rd party software.
Please try the following steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try reinstalling in the new enabled Admin user account and check.
Regards,
Rave

Installed RoboHelp 11 for trial and it overwrote Acrobat 9 pro with broken version of Acrobat 11 which I can't uninstall.

The subject says it all. I installed Robohelp 11 to try it. Without my permission, the installation nuked my perfectly functional Acrobat 9.0 Pro and replaced it with a completely broken of Acrobat 11, which I neither wanted nor needed. I went to control panel to get rid of it so I could re-install Acrobat 9 Pro, and Acrobat 11 doesn't even appear as an application that can be uninstalled. Yes, the installation is that broken. So now I can't work with PDFs at all. I am more than happy to uninstall the trial of Robohelp to get back Acrobat, but I'm not even sure that will fix the issue since the installation program seems so squirrely. Anyone else had this problem. If so, how did you resolve it? Thanks for any help anyone can offer!

Thanks for your reply. As I mentioned in my post, when I went to Control Panel to uninstall Acrobat 11.0, it wasn't listed among currently installed apps. However, after going back and looking through the Installed On dates in Control Panel, I realized that for some reason, it's called Adobe PFD Creation Add-on XI, rather than Acrobat 11.0. Interestingly, the program folder name in Windows Explorer still uses Acrobat 11.0.
Fortunately for me, I always have disc versions of my software. So I was able to re-install Acrobat 9.0 once I got rid of Adobe PDF Creation Add-on XI. I really wish that Adobe made clearer what extras they are installing with these trial versions :-(
Thanks again.

Broken Reader functionality after getting an Acrobat Form back.

Hi,
we have recently run into the problem that several completed Acrobat Forms with enabled extended Reader features (for saving the form from Reader) came back with the Reader features broken:
The main problem lies in the fact that we set some textboxes to allow multi-line entry and to scroll long text. (We were pretty certain that some users would need more space than there is available).
This leaves us with a completed form in which only users with Acrobat Standard or Pro can access the complete text entries.
I tried to reproduce the error but failed. I did use a single line of JavaScript as an page entry event on the first page to turn off the field overlay.
That's more or less all there's special about the file. At least there seems to be some kind of regularity in the behavior: a second version of the same form from one of the users causing problems was broken, too.
Unfortunately, I don't know any details on which reader version the users filling out the form have.
I also can't share the broken foms since the contents are pretty confidential.
Has anyone else experienced something similar?
Many thanks and best regards,
Mike

Yes, it should be a custom calculate script. Here's a sample one below. It assumes the fields are named "A1", "A2", ..."A23". You will have to change the value of the "row" variable for each script, which is currently set to 2, meaning it should go in the A2 field. This really should be a function in a document-level JavaScript to it can be called by passing the row number or extracting it from the value of event.target.name, but it should get you started. Note that I didn't test it, so it might need some tweaking:
// Custom Calculation script for row 2
(function () {
    // Row number of this field
    var row = 2;
    // Get the value of the A column field
    var sVal = getField("A" + row).valueAsString;
    var sVal2;
     // Set this field value to "O/D" if blank
    if (!sVal) {
        event.value = "O/D";
        return;
    // Scan the previous rows to see if any match this value
    for (var i = 1; i < row; i += 1) {
        // Get the current row value
        sVal2 = getField("A" + i).valueAsString;
        // See if it matches
        if (sVal2 === sVal) {
            event.value = "Deobligate";
            return;
     // No match was found. so set this field value to "Obligate"
    event.value = "Obligate";

Suddenly broken: "To execute 'save as PDF' command you must have Acrobat Distiller 5.05 or higher"

I've been using FM9 with Acrobat Pro 9 just fine for months on end, and suddenly FM9 "forgot" about Acrobat Pro 9. I've reinstalled the entire suite TWICE.
Googling the error messages reveals that this is a very very old problem; I'm quite surprised to see it again in TCS. But all the suggestions I've read so far have not worked.
Any new ideas?
BTW, this is one reason why I am not planning to buy TCS for my entire team; at least not until these sorts of problems are fixed.
-Dee

Dee, a couple of thoughts:
2) The workarounds, using .ps and Distiller, or print-to-the PDF driver, result in a PDF with broken links. None of the FM9 hypertext links work, not even the TOC. This is what I'll have to ship to my customers, a PDF with broken links.
In the FM Print dialog box, did you activate the Generate Acrobat Data checkbox and uncheck the Print to File checkbox? You need to Generate Acrobat data to enable hyperlinks.
3) I had installed all the updates... old Forum posts suggested that the updates might be the problem! So I've tried it both with and without the updates...
It's possible. However, forum posters tend not to be mainstream users... so I'd suppose that the updates work for >95% of users, who don't have any reason to post because the updates work.
Also, as noted before, you didn't provide any system information... but if you're on XP, I'm assuming you installed the Microsoft HotFix for PostScript printers (including PDFs).

Unable to download Adobe Acrobat 3D TRIAL from adobe site... the link is broken

Unable to download Adobe Acrobat 3D TRIAL from adobe site... the link is broken

I'm trying to download Adobe Acrobat 3D version 8, when i select the English, and try to dowload it takes me to another page saying Sorry, this page is not available Error returned: 404.
Adobe sent me an email with this link to download http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat%5F3d&vk=22ECD3876CE2

Why do fonts and vector images look broken in Acrobat Pro (on retina display)

I often get scared of doing something horribly wrong every time I export to PDF from Indesign CC. I know I didn't mess up but my scariness is the effect of the terrible graphic support in Acrobat when viewing the pdf's. Fonts and Vector images look broken and the look of fonts only gets better after zooming in at an incredible 6400% ! Are my preference settings in Acrobat wrong or is it because Acrobat doesn't support Retina yet?

Moving this discussion to the Acrobat Installation & Update Issues forum.

Acrobat 9 is Broken!

Similar Messages

Maybe you are looking for