Acrobat 9 is not able to install on new pc, deactivate on old pc

Hello!
I have a pc running Adobe Acrobat 9. I scanned the serial number with our asset management application. This serial does not get accepted by the Acrobat 9 Standard installer.
On the old computer I am also not able to deactivate the license. The option is greyed out in the Help menu.
Have the helpful chat people been phased out? I can't seem to be able to chat with them anymore.
TECH

There is no URL for this item.  The MST file is a Transform file that would hold all of the deployment package customizations that were made with the Adobe Customization Wizard, provided you were actually using the Adobe Customization Wizard to package the software for your deployment.

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