Acrobat 9 Mac Opening Problems

Just installed Adobe 9 Pro for Mac. The only way that it opens is through an existing pdf document. Does not respond to Application Folder or Desktop icon. Recognizes printer but not scanner. Please advise

I wish I was posting an answer, but I have a similar problem except that Acrobat Pro 9.5.3 won't run at all. I did the recent update and am running Mac OS 10.4.11. Usually the installer for incomaptible updates simply won't run. This went through the complete update and now I'm left with software that's not working.

Similar Messages

Acrobat 8 Mac have problem with comparing 2 documents!!!

Hi All,
Please help me out of some problem acrobat 8 pro.
I am using Mac pro
Mac OS X : Version 10.4.11
2 x 2.66 GHz Dual-Core Intel Xeon Processor
Memory : 6 GB
Problem: When I am comparing 2 documents with having same canvas size, the speed of tilting is not that much fast comparing acrobat 7. Is there any settings do I need to keep extra to get faster like older version?
Can somebody help about this starge problem....
KInd Regards
Janes

There is nothing you can do to change the time it takes Acrobat to compare two different documents. The good news is that Acrobat 7 will frequently work on a computer that also has Acrobat 8 on it. What is the difference of speed between the two versions on the same document? You can download an Acrobat 9 trial to see if Acrobat 9 is faster.

Acrobat X1 (Mac) Installation Problem

I just installed Acrobat X1 using my Creative Cloud subscription. Following the installation I launched Acro X1. All I got was the File menu and nothing else. After waiting several minutes I decided to Force Quit. Next, I restarted my MacBook Air and then relaunched Acro X1. Again, nothing happened. I then decided to uninstall Acro X1, thinking I'd try to re-install once more. After the uninstall I returned to Creative Cloud and clicked to Download Acro X1. When the Adobe Application Manager appeared it reported that I already had Acrobat X1 installed so, of course, I was unable to re-install as planned.
Any idea what's going on here? This is an unaspicious start for a new product like Acrobat X1.

Hey Scott,
please try to remove it from Applications -> Utilities -> Adobe Installers and see if the installation goes fine after that. BTW, what is the version of Mac OS X installed on your MacBook Air?
~Sandeep V.

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

the cc desktop app is used to install and update cc programs (and a few other thinigs). but that does not include 'opening' the installed programs.
click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

After reloading adobe creative suite cs3 on my mac 10.4.11 acrobat will not open any pdfs it previously opened. help!

after reloading adobe creative suite cs3 on my mac 10.4.11 acrobat will not open any pdfs it previously opened. help!

hello.   hey, thanks very much for writing back. i got some good info with a search or two. (info about what regedit is and what corresponds to it in OS X -- regedit allows you to edit "preference" keys for individual programs, OSX's equivalent for these keys are the .plists in User & System: Preferences and Application Support)
what i ended up doing was uninstalling Premiere Pro (not the suite, just PPro).   Then i deleted a few preference files:
from User /Preferences/Adobe:
com.adobe.AdobePremierePro.plist
com.Adobe.Premiere Pro.5.0.plist
and from System Preferences:
the file: Adobe Premiere Pro Prefs
and..
/.../Premiere Pro/5.0/...
AMEPrefs.xml     (i noticed that there's also a preference file in Media Encoder's own folder so i didn't sweat this one)
Debug Database.txt
Placeholder Preset.epr
PostEncodeCmds.pref
PresetCache.xml
Trace Database.txt
NOTE:
of course i don't know if deleting any files beyond the 2 .plist files in User Prefs was necessary, but... it seems to have worked.
I then reinstalled Premiere Pro CS5, and fired up an old project and i've got playback of HD and DV files, and snappy editing and rendering, so hopefully i'm good to go.   I'm just going to stick with v5.0.0 because i actually don't remember ever having any trouble with it, and i don't remember v5.0.4 adding anything i was 'missing' or 'needed'
hopefully, this thread will be useful for any future folks that run into trouble - and it's got a solution for both Windows and OS X
happy editing,
peace

I'm one of the few idiots in the world who use the "Pages" App. Whenever I open an XLS file. "Numbers" quits - siting use of SFCompatability plugin. Reports to Mac. Problem remains constant?

I'm one of the few idiots in the world who use the "Pages" App. Whenever I open an XLS file. "Numbers" quits - siting use of SFCompatability plugin. Reports to Mac. Problem remains constant?

When you get the SF Compatibility plug in message something in the installed iWork part is corrupt. You ned to uninstall and install iWork again
You cannot completely delete iWork by moving the iWork '09 folder to the Trash. Instead, use Yvan Koenig's script:
          •          Go to http://www.box.com/s/00qnssoyeq2xvc22ra4k
          •          Choose public_YK > for_iWork'09 > other_iWork'09 items
          •          Click on uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button
Restart the computer and install from the iWork disc. Do the Software updates too.

When I try to download Firefox 5.0 (I have 4.0) I get the box that indicates that Acrobat could not open 'Firefox 5.0.dmg' . Mac OS10.6.7 Help!

I keep getting the Software Update for Firefox 5.0. I try to update after viewing the informatiion choosing English and MacOS X. It downloads and then I get the message: "Acrobat could not open ‘Firefox 5.0.dmg’ because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn’t correctly decoded)."
I would be most grateful for any help; I am 78 and trying but not succeeding. Ah, the scourge of age.

Sorry, Firefox 4.0.1 isn't supported any longer, that's why you are getting re-directed. Firefox 5.0 is a security update for 4.0.1; Firefox 4.0 didn't get that update, but Firefox 3.6.18 did. Best to stick with 3.6.18 until whatever you are using for those logins is updated for Firefox 5.0.

Acrobat Pro XI - Crashes when Acrobat Preferences is Opened

Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, G

I met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process:         AdobeAcrobat [72661]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.01 (11.0.01)
Code Type:       X86 (Native)
Parent Process: launchd [202]
Date/Time:       2013-01-21 16:51:41.497 +0900
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          347798 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib               0x906fcc5a __kill + 10
1   libSystem.B.dylib                       0x906fcc4c kill$UNIX2003 + 32
2   libSystem.B.dylib                       0x9078f5a5 raise + 26
3   libSystem.B.dylib                       0x907a56e4 abort + 93
4   libstdc++.6.dylib                       0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5   libstdc++.6.dylib                       0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6   libstdc++.6.dylib                       0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7   libstdc++.6.dylib                       0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8   ...inguistic.LinguisticManager          0x25e0da46 0x25e07000 + 27206
9   ...inguistic.LinguisticManager          0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling          0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling          0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling          0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling          0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework             0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework             0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation                0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation                0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation                0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox                     0x99c66d60 RunCurrentEventLoopInMode + 392

Help please I can not openening because: Error opening the document, Acrobat can not open the file while printing another document

Help, I ca not opening the file, beacause the mac says Error opening the document, Acrobat can not open the while printing another document

Thank you very much for your replies Taggert_77 & swmtgoet_x :D
Taggert77_: I have never used NetBeans. I only installed it in the bundle as I had read on another post that somehow installing the bundle magically helped another user with the same problem (he didn't know why it worked after that either).
Before XP SP3 I was able to execute .jar file through cmd prompt. Now I am not.
This file is executable, grab it and you will see. Here is a screen shot (program in front is FlashFXP, behind is the cmd prompt and what should happen):http://www.freeimagehosting.net/uploads/53273b4ddf.jpg
swmtgoetx_: I only did the other cmd's to try to make it spit out something, anything lol :D
The proper cmd is simply: java -jar soht-client-0.6.2.jar
I did give your cmd a try, and it produced nothing :( (just like the other correct cmds)
java -client -jar soht-client-0.6.2.jar soht.properties
Thank you again...the mystery remains
PS. If you do a search for this you'll find an amazing amount of XP SP3 users with the same problem and no solution posted that I could find except one chap that did the unistall install order that I did above).

Acrobat won't open pdfs on clicking file icon and won't quit with key command

Acrobat won't open pdfs on clicking the file icon and won't quit with key command.

IF you command I on any .pdf file, what does open with show?
Restore the Acrobat preferences files (Mac OS)
Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.
Note: Re-creating the Acrobat preferences files restores settings to their defaults.
Quit Acrobat.
Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
Acrobat WebCapture Cookies
com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
Restart Acrobat

Acrobat Pro 9.2 problem printing to from IE8

I have been having a pretty consistant problem since doing a clean install of Win7 Pro and Acrobat Pro 9.2. If I print preview a webpage and then try to print from it to a .PDF, the screen comes up asking where to file the printout and just hangs. I can't do anything in the windows explorer window that opens to pick a place to save the file. I can't cancel it. The only way to get back it to force it shut down IE8.
Anyone else experiencing this and have you found a solution?
I have also had a few site where a link opens a .PDF and the same thing happens if you try to save the .PDF that you are viewing.
Thanks,
...Rich

robb831 wrote:
Mac OSX 10.6.2 with Acrobat pro 9.2. When I open Acrobat it will open, however when I try to do anything it will immediately freeze causing the need to restart my laptop. If I try to open a .pdf file, Acrobat will open, but if I try to do anything with the file, such as save, edit, print or even close the file it freezes. This has been going on for the last few days, yesterday I updated to version 9.2 in hoping that it would be the fix to the problem. It hasn't fixed it. Anyone have any ideas?
Try Running Disk Utilites and Repair Permissions.
Use a Utility such as Cocktail, or Oynx to remove Font cache files.
Run Font Book and Resolve Font Conflicts (more than one copy of the Same Font).
Also while in Font Book select all you fonts (Command/apple-A) click on a Font, then choose Validate Fonts.
Try these and come back with results. Someone else May be able to come along and suggest something else to look at.
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been dama

I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been damaged. To create a PDF document, go to the source application then print the document to .pdf" I am going to the source application and printing the document to .pdf yet it's saving the file as a .log file. After reinstalling the software, I initially didn't encounter this problem but on my second and third attempts to convert files to .pdf format, this error message reappeared. How do I resolve this problem?

I have a similar problem which i did not have before...and it exists only in some powerpoint files which i want to print as a pdf file...and i get the same message as above.
the log says the bellow details...what's the problem and how can i resolve it? thanks.
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%
Stack:
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

Are Power PC based Macs open to infection by Flashback? And if so how do I find out if it's on my G4?

Are Power PC Macs open to infection by Flashback? And If so, how do I check to see whether my G4 has been a victim? All the scanners that I've seen are for Intel based Macs only.

I would run Terminal, then COPY the command shown in Step 2 (from the web site link). PASTE it in Terminal (to ensure you don't mistype something) and hit Return. If you do NOT get "... does not exist" message, don't do the anything else in the procedure.
If you DO get the "... does not exist" message, then COPY the command shown in Step 8. PASTE it in Terminal and hit Return. If you do NOT get "... does not exist" message, don't do the anything else in the procedure.
If you DO get the "... does not exist" message, then your Mac is clean.
The commands in Steps 2 and 8 can do no harm, because nothing is being changed. Some of the other commands for "removal" in the procedure do make changes. So if Steps 2 and 8 indicate your Mac is clean, that's good and you're done.
If they indicate otherwise, there may be a problem. You can ask additional questions here about what to do.
FYI - I just ran the procedure on my Power Mac G5 running Leopard, and I got the expected "... does not exist" messages after entering the commands in Steps 2 and 8.

Acrobat won't open in Windows 7

I downloaded Adobe CS6 on April 12, 2013. It worked fine for a few weeks, but now Acrobat will not open. (I had to change all my pdf files so that they open with Reader instead of Acrobat, which had been the default.) Additionally, I am no longer able to convert other file types to pdf. When I right-click and select "convert to adobe pdf," nothing happens.
I have Windows 7. I suspect that the problems with Acrobat were caused by some recent update, but I don't know for sure. Does anyone have any insights?
Thanks!

Hi,
The problem is that Acrobat does not open, period. When I double-click, or right-click and select "Open," my computer briefly looks like it's working, but then stops after about 2 seconds, and nothing else happens. So I can't access the File menu or the Help menu.
I have Acrobat version 10.1.7.27 and am running a 64-bit system.
Any other thoughts about what could be the problem? Has anyone else encountered this?
Thank you for your help!

Acrobat 9 Mac Opening Problems

Similar Messages

Maybe you are looking for