Acrobat 9 printing issue

I have been using this for months with no problem. A PDF scanned document looks fine but when it prints, it is either 1) reversed black background with white text; or 2) zoomed in at 500%.
How do i solve this problem?
Matt

Sounds like a machine/printer specific issue much like I have when I print CD covers out of iTunes to my Epson 2200 and it reduces the image size slightly. I have to compensate by printing at 103%. LOL
I could post my problem for days on the Apple forum and I'd never get a response.
I'm afraid you have a similar problem. Good luck.

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Help, Adobe Acrobat printing issue

My adobe acrobat printing mess up after I update OSX Mavericks.
All the setup is right for regular print, but multiple image comes out.
Printing via photoshop is normal.
Here's a photo
Anyone have idea what's going on?

The printer is brother hl2270dw. It works fine with acrobat, except the acrobat plug-in under safari. Which means I can not printing file directly from safari, that I have to download then print.

Adobe Reader/Acrobat Printing Issues - Weird Fonts / Characters - all versions

Hi everybody.
I'm experiencing a very nasty issue with both adobe reader (last version) and acrobat.
When I print something with text, i get only strange characters, mostly symbols.
I cannot get out of this, I tried everything.
Already tried
1) print as image does not works, it's the same
2) the box in pdf printer " print only with fonts on pc" is checked
3) reinstalled both adobe applications
3) reinstalled printer drivers
4) i've installed and reinstalled those so called missing fonts but nothing
Next step is to change PDF reader. Any help?

unfortunately it didn't work.
It's weird how an application (company) like this could not provide those kind of such easy fixes. I'm not expecting updates or so, but at least a troubleshooting paragraph about this specific problem.
This problem is well known, there are plenty of pages talking about it.
I just installed Foxit reader and printed pages were perfect. This demonstrate's Adobe Reader/Acrobat fault.

Acrobat X printer issue

While attempting to scan a document, I receive an error alert telling me that that is an "error interacting the the scanner: selected scanner not found" The HP Officejet Pro 8500 is present and functioning on the PC. Have uninstalled/installed the printer several times without success. Printing connection error occured unexpectly and no changes to printer made prior to error alert.

This is a scanner issue, not a printer issue that is usually covered by Windows (at least I am assuming some version of Win.) I have no idea of your Acrobat version, but the problem may be that there is no TWAIN driver installed to interface to the scanner. Can you see the scanner from a graphics package in the scanner mode? If not, it is a driver issue.

Acrobat 8 pro printer issue started today, auto scrolls to Microsoft XPS Document writer.

I have used Acrobat 8 Pro for many years with no problems. Yesterday, when I went to print a document, it auto scrolled down to Microsoft XPS document writer. I could not select my installed Brothers Printer.
I have also encountered auto scroll issues when opening my C drive.
I have installed Adobe Acrobat 8 updates, have run virus and malware software programs and they show no infections.
Nothing I have tried corrects this issue.
Has anyone else run into this ?
Any suggestions as to how this issue can be corrected?
Thanks,

Hi Auto5starz,
For the printer issue ,please take the following steps to have a check :
1. Run the tool in the link to have a check
Troubleshoot printer problems
http://windows.microsoft.com/en-HK/windows/printer-problems-in-windows-help#fix-printer-problems=windows-7&v1h=win8tab2&v2h=win7tab3&v3h=winvistatab1&v4h=winxptab1
2.Clear the spooler cache to have a check .
   a. Search “Service.msc” and navigate to “Printer Spooler” service and stop it.
    b. Look for this folder "%WINDIR%\system32\spool\printers" and delete all files in it.
    c. Restart “Printer Spooler” service.
3.Update the printer driver or reinstall it ,you may need to download the manufacturer driver for it.
For the second issue ,apart from Rob`s suggestion ,please reset the Internet Explorer to have a check .( Tools>Internet Options>Advanced tab>Reset)
Best regards

11x17 Printing Issues with Acrobat version 8.2.3

I'm using Acrobat version 8 on Windows Vista here at work and both myself and a coworker can't print 11x17 pages. We've ruled out printer issues, as 11x17 pages will print from other programs. For a while, I was able to work around this problem by opening the PDF in Illustrator and printing it 11x17 from there. But as of today, none of my Adobe programs will print in 11x17 at all. This is a big issue as I often need to print technical drawings for equipment manuals and those need to be on 11x17 paper.
Has anyone else had this problem or something similar? Any help would be greatly appreciated.

You haven't mentioned anything about your printing environment. Are you printing to a photocopier via a computer interface? Or is this an inkjet printer or a laser printer? Have you selected the appropriate tray for 11x17? Have you tried "print according to PDF paper size"? (I don't actually remember the exact wording of that setting)

Printing issues Acrobat Pro 9.5x

Suddenly Acrobat Pro 9.5x (Windows XP) won't print anything except B&W. Greyscale & color images are converted into solid black blocky bitmaps. Color text prints as black.
Xerox Phaser 6280DN (Color Laser) only affected on Win XP only. The PDF will print correctly on another printer (Brother 6490CW)
Same PDF will print correctly if printed from Illustrator CS4
Problem is recent: may have occured after installing an Epson Artisan 50 printer driver (not certain about this)
Problem does not occur printing in Acrobat 9.5x from Macs on same network
Printer test pages are normal & printing from other applications is normal
Troubleshooting steps taken (nothing works)
Uninstalled Epson Artisan 50 printer driver
Updated Acrobat to 9.5.2
Uninstalled/reinstalled Xerox Phaser Postscript driver
Updated Xerox Phaser firmware
Cosmic rays must have hit some part of the Acrobat print engine. It as though Acrobat is applying some extremely heavy compression to all greyscale & color images. I've looked at all the preferences & cannot find anything unusual.
Reinstalling Acrobat will mean reinstalling all of CS4 right? Uggh...
Thanks,
Felicia

I can't believe how simple this answer is, and that if fixed my problem completely. My problem wasn't printing but that I couldn't see large portions of documents. If the document was totally from a scan, nothing would show. At the same time, the same document would open fine in Acrobat Reader or WordPerfect.
I had tried Repair twice. No change. In looking for the mythical (but non-existent!) "reset all Acrobat settings to default"), I found this page. I checked the View Large Images box and bingo, my problems were over. I have no idea how it got unchecked (my cat?).
Anyway, thanks.

Reader 10.1.3 Kyocera Print Issue

Hello,
we are experiencing an Print-Issue in one of our field offices in Austria.
After we deployed Acrobat Reader 10.1.3 (from 9.5) the employees in this Office were no longer able to print on an Kyocera FS-C5015N(via Network), when they try to print any PDF they get the following error message : "Adobe reader has encountered a problem and needs to close"
Because this Kyocera is only in this office we cannot reproduce this Issue somewhere else.
We are running Win XP Sp3
There is no other PDF Software installed
What we already tried :
- Re-Install Acrobat Reader 10.1.3
- Re-Install Printer on the PCs
- Re-Install Printerdrivers
- Re-Configure Printer Settings
- Re-Configure Printer Network Settings
- Disable "Protected Mode on Startup"
- Disable "Show PDF in Browser"
- Enable the "Print as Picture" setting
- Different PDFs,
- When we Print to another local Printer there is no Problem(but thats a small&slow one and just our Emergency Solution)
- After we Re-Installed the Printer on the PCs the first printing attempt works without Problems
- Tried to print over the Network from my office (Vienna) on this printer -> same Problems
- Also some other "tricks" the local IT-Expert tried
So my question is, if anyone is experiencing the same Issue on this Kyocera or any other or can give me any Feedback according this Problem.
Thanks !
Dominik Brinnich
AMOS AUSTRIA GMBH
Information Management
[private information removed]

This is a public forum; please do not post your email address or other private information.
Regarding your issue; it appears you have already tried everything possible - I have no other ideas what to try with 10.1.3.
The only solution for now I can see is to revert back to 9.5.1; is this a problem for you? This should be only temporarily until a new version of 10.x or 11.x becomes available.

System crash while printing to Acrobat printer

This is something that has annoyed me for a long time, sometimes while printing to Acrobat (making a PDF), the computer hangs and I have to turn the power off on the computer to shut down. I had this issue with version 7 and when I updated to version 9 the problem seem to go away. Now the PDFs that version 7 crashed on, version 9 wasn't. Tonight that all changed version 7 and 9 are hanging on certain web pages.
The question, is this a problem that's a setting issue or an Acrobat bug or a Windows issue or an explorer issue?
BTW this is a recently installed XP SP3 machine with only Adobe CS4 and Office 2007 on it, nothing else.
Joe

Well apparently it has something to do with the Internet Explorer, sort of. If I use Apple Safari it doesn't crash/lock up. But then again Safari is sending page images to the Acrobat printer, while the IE is sending the text as fonts. I also got stuck using winnovative free HTML to PDF Converter as another work around the #$%^ I paid for. Maybe it's not #$%^, but it's still annoying that I've had this problem since version 7 and I'm using version 9 now.

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

InDesign CS4 Printing issue

Hi:
I use InDesign CS4 in my job as a church office manager. I print bulletins that are usually 3 letter-sized pages, landscape, 2-sided, and newsletters that are 2 11x17 pages, landscape, 2-sided. I'm working in Mac OS 10.5.8.
Until today, I was using a fairly old HP 8100dn printer. When I upgraded from CS3 to CS4 last summer, I found a strange thing: I couldn't print duplex on letter-sized paper from InDesign. No matter what settings I selected, the printing would not duplex. As a workaround, I had to export everything as a PDF and print from Acrobat, where the duplexing worked fine.
Weirdly, 11x17 duplex printing worked correctly from InDesign.
I never solved the problem, but when I posted this on the forum last summer, one responder said that it might have had something to do with the 8100's age and its PostScript Level 2 emulation.
Just today, my office got a new(er) printer, an HP 8150dn. This one has PostScript Level 3 emulation.
Precisely the same problem. Letter-sized won't duplex from ID; 11x17 will. Exporting letter-sized documents to PDF and printing from Acrobat is once again the workaround. It's not the worst thing in the world, but it is a bit of a hassle.
Does anyone have any sort of idea about why this is happening, or better, how it might be fixed?
Thanks much,
GT
PS: ID won't duplex when printing in portrait orientation on letter-sized paper, either.
Message was edited by: It doesn't work!

Well, I fixed it, I think… I googled "Printing issues in Mac OS," which led me to install Gutenprint 5.2.5 — whatever the heck that is — and suddenly duplex printing worked in both landscape and portrait on letter-sized paper.
Unfortunately, and yet not at all surprisingly, I now couldn't print to 11x17 at all. No matter what I did, the printer used Tray 2 (letter), or told me to put custom paper in Tray 1.
So, as a last-ditch attempt to resolve this before I jumped off the roof, I reset the printer to its factory defaults and deleted all traces of it from Mac OS's Printer and Fax window.
Then I created one new printer called "8150 (Gutenprint)" using the Gutenprint driver, and one called "8150 (11x17)" using the default HP driver, both using the same IP address. Lo and behold, when I select the one, I can print duplexed on letter size, and when I select the other, I can do the same on 11x17.
I don't know if this is the sort of thing that a real tech-head would condone, but it finally seems to work. Since I'd never be printing to both printers simultaneously, I figure I can live with this.
If anyone cares to explain to me in layman's terms what Gutenprint is all about, I'd love to be educated…
GT

How to get Acrobat print dialog in Safari

I am asking this question here as well as in the Win forum as I do not know if it is a Win ony issue:
When IE or Firefox is displaying a .pdf the browser print button, file/print and ctrl-p take you to the Acrobat Reader print dialog and the .pdf itself is previewed and printed. In Safari Win they take you to the browser print dialog and a blank page is previwed and printed. Given the futility of telling users to use the Acrobat print button instead of the browser print button or File/Print, is there anything I can do with the .pdf to get this to work under Safari?

hi all,
thank you for replying. i got rid of the print dialog box by filling in defaults->spool control->output device in the user profile->own data. And i just set the following in my code:
ltp_control_parameters-no_dialog = 'X'.
ltp_control_parameters-preview = 'X'.
And also previously i mistakenly reset ltp_control_parameters-preview to 'LOCL' (refer to my previous post).
regards,
sid

Acrobat Printer doesn't recognize SWF as a printable file form

Acrobat Printer doesn't recognize SWF (even if a static/single frame file), as a printable file format! Please fix the issue,
I am confronted with 'The file cannot be printed. Please try opening the file with the correct application and printing from there' and The issue is encountered while dragging one/many SWF into Acrobat Printer's printing list. Its displays that troublesome error.
And, please add CRTL+P feature to print an SWF from Flash Player Standalone.

No, that doesn't work for me. And things seem to be inconsistent. Where it lets you vary the file size (small/medium/large/actual) when large and actual are the same, it doesn't send the actual jpeg file for windows to open. When large and actual size files are different when you toggle between the two, the file seems to go through to my windows pc ok. When I tried this through preview, that's when I noticed this difference, not through just email or Aperture yet. Help!

Unusual InDesign/PDF/Printer Issue

I am currently using InDesign CS3 and Acrobat Professional 8.
I received a CS4 file that I could not open from another designer, he saved it as a .inx file which opened in CS3. I made the changes to the document, relink the images, and when I would export to pdf, the images in the design will print with a faint box around them, when in fact they are images that are cutout (have no background). 3 images are .tiffs and one is a .psd. They all look fine on a computer screen, but when it prints, the box shows up. We printed the pdf on several different printers and on one printer there is a box around those images. On another printer the box is not there. I'm not sure if its an Indesign issue, PDF issue or a printer issue. I've tried exporting it as PDF/X-1a:2001, that didn't work.
Please help! Thanks.

The directory structure for the template files are the same for Desktop and Server.
When I open up the PDFs generated by both, doing a side by side comparision, the server looks blurry at 125% zoom level while desktop looks sharp.

Adobe Acrobat Print Preview not supported

I have Adobe Acrobat 8.2.0 and have been having this issue (not really a problem but it bugs me) where when I go to print a PDF and click on preview before sending the document to the printer I always get this message pop up that says "Preview is not supported." I just like to be able to get an idea of what things will look like before potentially wasting paper.
Is this normal and expected or is there something I can do to get print preview to work?

It's normal and expected because Acrobat has a more powerful printing and preview capability than Preview, so running output through Preview would just dumb it down.
If you set up your Page Setup right, the preview in the Acrobat Print dialog (Copies and Pages) is pretty effective for predicting print size and position relative to the true print margins. For color previewing, if you use Advanced/Print Production/Output Preview in Acrobat it, too, blows away the soft proofing in Preview.

Printing issues with Ps, Id, Ai

Cannot get the printer to function correctly! It prints fine in Word and Adobe Acrobat Professional...when I try to print from Id and Ai it shuts down before seeing a print dialog box. When I print from Ps it prints a weird code straight across the top of the page...which it wants to print many times until I have to restart the printer.

2/9/13 1:33:41.676 PM Adobe Photoshop CS3[1649]: objc[1649]: Object 0xb53b9950 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug
(The code above was much earlier in the Console log, but it was the first thing I found with Photoshop in it. Below is log that I think has more to do with the printing issue...
2/9/13 1:43:41.195 PM sandboxd[1935]: ([1933]) mdworker(1933) deny mach-lookup com.apple.ls.boxd
2/9/13 1:43:41.000 PM kernel[0]: Sandbox: sandboxd(1935) deny mach-lookup com.apple.coresymbolicationd
2/9/13 1:45:42.221 PM mdworker[1966]: Unable to talk to lsboxd
2/9/13 1:45:42.226 PM mdworker[1965]: Unable to talk to lsboxd
2/9/13 1:45:42.303 PM sandboxd[1967]: ([1966]) mdworker(1966) deny mach-lookup com.apple.ls.boxd
2/9/13 1:45:58.638 PM PrinterProxy[1958]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
2/9/13 1:45:58.638 PM PrinterProxy[1958]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
I think the latter part above is where the real issue starts, but if you need more let me know...it means nothing to me, I don't understand what is going wrong each time I try to print from these applications.

Acrobat 9 printing issue

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