Acrobat 9 Pro converting multimedia files in PDF Portfolio

I am using Adobe Acrobat 9 Pro and it says that it can convert multimedia files in a PDF portfolio
but when I try to convert wmv files in gives me a conversion error. The user's guide clearly outlines that this program can convert multimedia files - MOV, AVI and WMV files to PDF files within a PDF Portfolio. Am I missing something? Why won't this work?

You have not indicated what version of AA9 or OS you have. The current version is 9.5.5. You can do updates from the Help menu usually. If that fails, download updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and install them in order.

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Hi,
I am not able to convert word file to PDF using Adobe Acrobat 9 Standard. When I try to convert, it starts the process and in between I am getting this prompt, as shown in figure below and the conversion process stops. The PDF is not created.
Note: The filename 'Acr85.doc' in the above prompt keeps changing and is random.
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OK I will try to elaborate this time with pictures so it is clear what I am asking and what the issue I am facing is.
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File\Create\Batch Create Multiple Files
When I select that menu item a floating tool bar thing pops up that I can drag and drop files onto.
If I drag excel or powerpoint documents onto it and press OK it converts them fine. If I drag MS word documents into it the documents appear in the list but when I click OK it says no files processed.
In the process of troubleshooting I also tried using the Add Files button. That is when I discovered that MS word documents (*.doc, *.docx) are not showing up in the list of supported file types.
The same thing happens when I try converting a single file using the File\Create\Create PDF From File menu item. Just like above the MS word documents do not show up in the list of supported file types.
Looking in my registry entries as suggested by the article linked to by one of the posters above I can see both *.doc and *.docx types registered in the correct place.
Unless I can use the batch convert command as intended by the time my trial period runs out in 13 days I cannot justify buying this software. If converting the documents one at a time was acceptable I would just use Save As PDF from within MS Word which works just fine. I need the batch convert function so I can convert my whole library of word documents to PDF at once.
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Thank you for all your intrest.
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When I converted a file from PDF to WORD.DOC it opened as Read Only and I'm unable to alter any of the text. How can I solve this problem?

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Dear Sara
Thank you very much for sending the converted file. Yes, I am able to edit it - that will be very useful to me and I appreciate your help.
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Acrobat 9 Pro converting multimedia files in PDF Portfolio

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