Acrobat 9 pro crashes when using Clear Scan OCR on OSX 10.8 (Mountain Lion)

Just wonder if/when there will be a fix available. Anyone experiencing the same problem?

Yeah, they kind of decided to just write off the issue. I mean "Searchable image" works, but for whatever reason ClearScan decides to just crash the program. I wonder if there is a licensing issue. God only knows how much time I've spent dealing with the licensing software in some of their other products (i.e. Premiere Pro), so I wouldn't be surprised.

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    Panics Since Last Report:          1
    Anonymous UUID:                    8B84C82D-B83F-C297-7CB2-84377167CBA6
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    0xffffff87192e3840 : 0xffffff801ceb8945
    0xffffff87192e3a10 : 0xffffff801cecebfd
    0xffffff87192e3a30 : 0xffffff7f9e91bd71
    0xffffff87192e3b40 : 0xffffff7f9e92be7a
    0xffffff87192e3b90 : 0xffffff7f9e92c0a1
    0xffffff87192e3bd0 : 0xffffff7f9e90920a
    0xffffff87192e3bf0 : 0xffffff7f9e931807
    0xffffff87192e3c70 : 0xffffff7f9e8f8416
    0xffffff87192e3de0 : 0xffffff801d26deed
    0xffffff87192e3e40 : 0xffffff801ce988d4
    0xffffff87192e3e80 : 0xffffff801ce20b4d
    0xffffff87192e3eb0 : 0xffffff801ce10448
    0xffffff87192e3f00 : 0xffffff801ce1961b
    0xffffff87192e3f70 : 0xffffff801cea6546
    0xffffff87192e3fb0 : 0xffffff801cecf473
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                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f9d852000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xffffff7f9d83 e000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff7f9d7b8000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0xffffff7f9 d7fb000
    BSD process name corresponding to current thread: Adobe Premiere P
    Mac OS version:
    12F45
    Kernel version:
    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
    Kernel slide:     0x000000001cc00000
    Kernel text base: 0xffffff801ce00000
    System model name: MacPro5,1 (Mac-F221BEC8)
    System uptime in nanoseconds: 55230373642253
    last loaded kext at 5997022568100: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f9ff33000, size 16384)
    last unloaded kext at 6071655418813: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f9ff33000, size 12288)
    loaded kexts:
    metasan.sandsbd 5.6.0
    metasan.sandsfs 5.6.0
    com.nvidia.CUDA 1.1.0
    tbox.sanefs 2.0.5
    tbox.vpfs 2.0.5
    tbox.vpbd 2.0.5
    tbox.sanebd 2.0.5
    com.logmein.driver.LogMeInSoundDriver 1.0.3
    com.blackmagic-design.desktopvideo.iokit.driver 9.9.3
    com.blackmagic-design.desktopvideo.iokit.framebufferdriver 9.9.
    metasan.sandsdf 5.6.0
    com.Logitech.Unifying.HID Driver 1.2.0
    com.Logitech.Control Center.HID Driver 3.6.0
    com.ATTO.driver.ATTOCelerityFC8 2.0.0
    com.apple.filesystems.smbfs 1.8.4
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.1.7f4
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AGPM 100.13.12
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHDA 2.4.7fc4
    com.apple.driver.AppleUpstreamUserClient 3.5.12
    com.apple.driver.AppleMCCSControl 1.1.11
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.kext.AMDFramebuffer 8.1.6
    com.apple.GeForce 8.1.6
    com.apple.driver.AppleMikeyDriver 2.4.7fc4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
    com.apple.AMDRadeonAccelerator 1.0.8
    com.apple.driver.ApplePolicyControl 3.4.5
    com.apple.driver.AppleLPC 1.6.3
    com.apple.driver.AppleSMBusPCI 1.0.11d1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.iokit.SCSITaskUserClient 3.5.6
    com.apple.driver.AppleRAID 4.0.6
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.3.5
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleUSBHub 635.4.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.driver.AirPort.Brcm4331 615.20.17
    com.apple.driver.Intel82574L 2.3.0b5
    com.apple.BootCache 34
    com.apple.driver.AppleAHCIPort 2.6.6
    com.apple.driver.AppleUSBEHCI 621.4.6
    com.apple.driver.AppleUSBUHCI 621.4.0
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 1.8
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.8
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2.1
    com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
    com.apple.driver.DspFuncLib 2.4.7fc4
    com.apple.iokit.IOSurface 86.0.4
    com.apple.nvidia.gk100hal 8.1.6
    com.apple.NVDAResman 8.1.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOAcceleratorFamily 74.15
    com.apple.iokit.IOAudioFamily 1.9.2fc7
    com.apple.kext.OSvKernDSPLib 1.12
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.driver.AppleHDAController 2.4.7fc4
    com.apple.iokit.IOHDAFamily 2.4.7fc4
    com.apple.driver.AppleGraphicsControl 3.4.5
    com.apple.iokit.IONDRVSupport 2.3.7
    com.apple.kext.AMD5000Controller 8.1.6
    com.apple.kext.AMDSupport 8.1.6
    com.apple.iokit.IOGraphicsFamily 2.3.7
    com.apple.driver.AppleSMC 3.1.5d4
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.4.1d13
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleUSBHIDKeyboard 170.2.4
    com.apple.driver.AppleHIDKeyboard 170.2.4
    com.apple.driver.IOBluetoothHIDDriver 4.1.7f4
    com.apple.iokit.IOBluetoothFamily 4.1.7f4
    com.apple.iokit.IOUSBHIDDriver 623.4.0
    com.apple.driver.AppleUSBMergeNub 621.4.6
    com.apple.driver.AppleUSBComposite 621.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOAHCISerialATAPI 2.5.5
    com.apple.iokit.IOSCSIParallelFamily 2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
    com.apple.iokit.IO80211Family 530.5
    com.apple.iokit.IOUSBUserClient 630.4.4
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOAHCIFamily 2.5.1
    com.apple.iokit.IOUSBFamily 635.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 1.8.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220.3
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 345
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.21
    com.apple.driver.AppleACPIPlatform 1.8
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.93 GHz, 64 GB, SMC 1.39f11
    Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
    Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 4096 MB
    Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 4096 MB
    Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
    Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
    Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
    Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
    Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
    Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
    Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
    Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
    Network Service: Ethernet 1, Ethernet, en0
    Network Service: Ethernet 2, Ethernet, en1
    Serial ATA Device: HL-DT-ST DVD-RW GH61N
    Serial ATA Device: ST2000DM001-9YN164, 2 TB
    Serial ATA Device: APPLE SSD TS512B, 500.28 GB
    Serial ATA Device: Hitachi HDS5C3020ALA632, 2 TB
    Serial ATA Device: Hitachi HDS5C3020ALA632, 2 TB
    Serial ATA Device: ST2000DM001-9YN164, 2 TB
    Fibre Channel Device: SCSI Target Device @ 0
    Fibre Channel Device: SCSI Target Device @ 1
    USB Device: USB 2.0 HUB
    , 0x2109  (VIA Labs, Inc.), 0x2812, 0xfa200000 / 2
    USB Device: USB 2.0 HUB
    , 0x2109  (VIA Labs, Inc.), 0x2812, 0xfa230000 / 5
    USB Device: element-Tk, 0x04d8  (Microchip Technology Inc.), 0xfa1c, 0xfa234000 / 10
    USB Device: PTK-840, 0x056a  (WACOM Co., Ltd.), 0x00ba, 0xfa233000 / 9
    USB Device: element-Bt, 0x04d8  (Microchip Technology Inc.), 0xfa1f, 0xfa231000 / 8
    USB Device: element-Mf, 0x04d8  (Microchip Technology Inc.), 0xfa1a, 0xfa232000 / 7
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa220000 / 4
    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa222000 / 6
    USB Device: element-Kb, 0x04d8  (Microchip Technology Inc.), 0xfa1e, 0xfa210000 / 3
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x3a200000 / 2
    USB Device: USB DONGLE, 0x096e, 0x0201, 0x1d100000 / 2
    FireWire Device: built-in_hub, 800mbit_speed

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    bk
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    Jeff

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    Could you please let me know what version of OS are you using.
    Also, let me know how much RAM and free hard disk space is available on your machine.
    What exact dot version of Acrobat X do you have? You might check for updates under the Help menu to use the latest patch i.e. 10.1.13
    Hope to hear from you.
    Regards,
    ~Anubha

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    Hi MCastagna,
    What os version are you using?
    I would recommend you to download the setup again using this Link : Download Acrobat products | Standard, Pro | DC, XI, X and try installing acrobat again.
    Regards,
    Rahul

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