Acrobat 9 Pro Extended on Windows Vista 32 bit

Acrobat 9 Pro Extended on Windows Vista 32 bit consistently dies after about 10 seconds, with no error messages or other indication of what went wrong.

You have an activation issue. When you launch the program it is going out to check on activation. This is failing and so the program closes. The solution to your issue most likely lies in the TechNote below:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528
Ignore solution #1 as you are using Acrobat 9. Start with solution #2. Good Luck!

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Adobe Acrobat Pro 9 and Windows Vista

The last version of Adobe I used to use is version 5. Of
course that is outdated, and it would appear that the files I
created with that version are not compatible with the Adobe Reader
9. So I downloaded the trial version of Adobe Acrobat Pro 9 and
tried to install it. The computer I am trying to install it on is
new and the OS running is Windows Vista Home Premium (32-bit I
believe). When it says it is installing, after it reaches
99.blah-blah % it keeps asking me about a scanner being connected.
What the heck is that all about? It's weird. I connect my scanner
and it scans and I print a document to a Microsoft OneNote file,
after which when I close the scanner window the program is not
installed at all. I check my program list from my start menu to see
if it is there; and nothing. This thing is, why the heck doesn't it
just install the full trial program like any other normal
installation? I just want to be able to send word, excel, etc.
documents using the acrobat distiller like I used to and create pdf
documents. This is very frustrating. If this is some kind of
strange compatibility issue with Vista, than I am really starting
to regret buying a system with Vista on it more and more. Can
anyone tell me what is going on here. What I may be doing wrong?
Anything. Please help. Thank you.

Hello,
I'm sorry I'm not able to address your question. These forums
are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Any questions related to the Acrobat family of desktop
products would be best suited in the Acrobat User Forums:
Link to
Acrobat Forums
Thanks!
Michelle

Cannot open Adobe Acrobat Pro 9 in Windows Vista

I can no longer open my Adobe or use it in any way.
All of my other CS4 programs operate fine, and this is not a licensing issue.
A little Microsoft Window pops up and says that Adobe Acrobat 9.1 has stopped working.
It will shut down and contact me when the issue is resolved.
Thank you in advance.

Thank you for your help. AA9 would not open at any time for any thing; when
I tried to open a PDF file, when I tried to create a PDF file with word or
excel or when I tried to open the icon on my desktop.
I took your advise and cleaned my registry and reinstalled. I also made
Adobe Reader 9 my default PDF reader. However, although I can create PDFs
from word or excel (with it still stopping as soon as the document has been
converted), I still cannot open AA9 to create a new portfolio or add to an
existing or open the icon on my desktop. I have tried to repair the
application but with the same results.
Any ideas? And thanks again for your help.

Acrobat Pro Extended 9.0.0 Admin Install Update

Hello
I am trying to update our deployment of Acrobat Pro Extended 9.0.0 to the latest patch, 9.1.3.
We are not deploying the updates via Group Policy, as our deployment of Acrobat Pro is "on demand", therefore I initially wish to update the administrative installation point.
I feel it important to point out that our software was downloaded from the Adobe Licensing site, and is not copied off any CD/DVD media.
My basic process here is:
Download the patch files for Acrobat Pro Extended for Windows, from Adobe:
AcroProExUpd910_all_incr.msp (no longer easily found on Update site as downloadable at the time of this post)
AcrobatUpd911_all_incr.msp
AcrobatUpd912_all_incr.msp
AcrobatUpd913_all_incr.msp
Of which, based on the article at http://kb2.adobe.com/cps/498/cpsid_49880.html I understand that:
9.1.0 is a quarterly update
9.1.1 is a security update
9.1.2 is a quarterly update
9.1.3 is a security update (assumed, as it came out in the wake of current security fixes)
Therefore, I think I need to update my AIP to 9.1.0, then to 9.1.2 (acceptable according to the release notes for this patch) and then to 9.1.3, thus completing my task.
My problem comes from running the patches on the AIP. Normally I use a customised installation, but to rule that out, I am ONLY using the downloaded software - no local customisations applied using the Adobe Customisation Wizard.
Patching the 9.0.0 version to 9.1.0 using msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.msp WORKS! Setup completes, no errors.
Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp FAILS! Setup reports a missing file in the Data1.cab, interop.adobepdfmakerx.dll. Google search reveals unlikely sources to download this missing file.
Patching cannot continue, as 9.1.2 is a pre-requisite to 9.1.3. I have the same problem with applying 9.1.1, though the above KB article made me ignore trying to get that to work.
Does anyone have any advice where I am going wrong?
Thanks!
UPDATE:
After more digging around, it seems that the 9.1.x updates are only for Pro and Standard, whereas the 9.1 update is explicitally for the Pro Extended product.
All 4 patches will patch an "installed" version of the Acrobat Professional Extended product, however the 9.1.2 update will not patch the administrative installation point, presumably because of the different version (Pro or Standard patch, not Pro Extended patch), resulting in the error of the missing file.
The Adobe Security Bulletin clearly says the patches are available for Standard, Professional and Extended, yet the patches dont seem to work! This is just nuts!

I ahve a new Acrobat Pro Extebded
9.0.0 and I am running windows 7. I cant
update anything and when I go into the help menu and select the updates it tells me I am
not on line etc.
I have tried and downloaded the updates and just cant install as it tells me the programme is missing etc etc.
All I want is a programme that works and i cant be done with all the tech talk as all i am is a user and run programmes that do the job. can any one advice what I can do next with out have to be a programmer.
David

Where is the logfile for Acrobat Pro Extended 9.2 on Windows ? (regarding Microsoft Office 2003)

My installation of Acrobat Pro extended works printing all types of Microsoft Office 2003 documents (Word, Excel, Pagemaker, etc) but NOT with Powerpoint and I'm trying to get more information other than what I'm seeing in Powerpoint when I try to create the PDF which is "an error occurred while trying to print the Adobe PDF"
where would I look for the log file?
thanks

RESOLVED!!!
The private data of the DEVMODE data structure may be corrupted when you use raw mode to print a document in a 32-bit application on a computer that is running a 64-bit version of Windows
http://support.microsoft.com/kb/930627
After installing the above patch, it works like a charm.

When installing Acrobat Pro 11 on Windows 7 32 bit, it just hangs and won't install

When installing Acrobat Pro 11 on Windows 7 32 bit, it takes you through all the way to install, then it just hangs and won't install.

Hi mrmacnology,
Please check and ensure that you should not have any prior version of Acrobat already installed on your computer.
Do you get any specific error message?
You might try installing Acrobat from a different browser.
Regards,
Anubha

How do I get the PDF Convert feature of Adobe Acrobat Pro Extended 9.4.4, which makes a PDF of a web page interactive, to work in Firefox 4.0.1?

I just installed (on my Windows 7 Ultimate (64 bit) operating system/Intel i5 CPU M560 2.67 GHz) and am now using as my default browser Firefox 4.0.1 because Internet Explorer 9 was giving me so much trouble--lack of display of web content, lack of PDF reproduction when web content displayed, screwball formatting display, etc., all of which has been remedied by the mere installation of Firefox 4.0.1.
How do I get the PDF Convert feature of Adobe Acrobat Pro Extended 9.4.4, which converts a web page to an interactive PDF, to set up and work on Firefox 4.0.1?

You can not do that using Adobe Acrobat 9. Adobe never made a create PDF add-on for Firefox for use with Adobe Acrobat 9. They created a Firefox add-on for use with Acrobat X, but currently that one does not work with Firefox 4 though Adobe are working on an update.

Adobe Reader & Acrobat Pro Extended 9.2 are now available

Hi all,
Note that Adobe Reader & Acrobat Pro Extended 9.2 are now available
http://www.adobe.com/support/downloads/new.jsp
Or simply go to Help / Check for updates in order to get the latest build available.
The Adobe® Acrobat® 9.2 Pro Extended update addresses critical security vulnerabilities while providing more overall stability.
APEX 9.2 also includes the support of Inventor® 2010 and several 3D bugs fixes.
Hope it helps
Best Regards
William Gallego
A3D QE Team

RESOLVED!!!
The private data of the DEVMODE data structure may be corrupted when you use raw mode to print a document in a 32-bit application on a computer that is running a 64-bit version of Windows
http://support.microsoft.com/kb/930627
After installing the above patch, it works like a charm.

Trying to install Acrobat Pro XI on Windows 2008R2 VM

Our desktop guys ordered Acrobat Pro XI for some 32-bit Windows 7 VM's.
We also have some server applications running 64-bit Windows 2008R2 that need it and I'm attempting to create a silent install for. I used the customization wizard provided by Adobe and when I attempt to run the command line msi installation, my 64-bit Windows 2008R2 VM blue screens and reboots.
After I bring the VM back up and attempt to run Acrobat, I get the error message "Please uninstall and reinstall the product .. . . Error 1". Not real informative, so not sure where to go from here.
The desktop guys sent me the media and gave me a license key.
Question 1: Do I need a 64-bit version of Acrobat Pro?
Question 2: Will a desktop license suffice on a server?
Question 3: I have 7 servers that require this installation, do I need a different key for each?
Question 4: Do I really need to license each one via the internet?
Please help!!
Thanks
Mike

You actually need more answers than you asking for. . . . That is to say you should start with the Admin Guide: Acrobat-Reader Enterprise Toolkit Home.
You probably need a volume license. Read up on the server doc, look up the right EULA for virtualized environments, and read the section on granting offline exceptions/serialization/installation. Check out the Wizard Guide as well.
Error 1 doesn't sound like an Acrobat error, but it could be. Make sure you have a clean uninstall before retrying. There's a cleaner tool on LABs.
32 Bit is ok.
Ben
Question 1: Do I need a 64-bit version of Acrobat Pro?
Question 2: Will a desktop license suffice on a server?
Question 3: I have 7 servers that require this installation, do I need a different key for each?
Question 4: Do I really need to license each one via the internet?

Acrobat Pro Extended v9.0, where can I find update v9.1?

I have Acrobat Pro Extended v9.0 and I am installing it on my new computer Windows 8 because my old one crashed. I am looking for the update to go to Acrobat Pro Extended v9.1 so I can continue with the updates that follow. Every time I look for the update v9.1 does not seem to exist. I find the updates after v9.1 like v9.1.1 but I cannot install them unless I first install v9.1. Can anyone help? Thank you.

Hi,
Please try to go to the ftp location mentioned below for the update.
ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/
Regards,
Anand

Acrobat Pro Extended 9.3.1 - Can't use "Send for Shared Review"

After the last update for Acrobat Pro Extended, I cannot send RoboHelp PDF generated documents for shared reivew. I used to be able to send draft reviews of the help (in PDF) using our public shared drive. The error indicates: "The filename you specified is not valid because it does not include a .pdf extension, contains one or more invalid characters or the path preceding it refers to a protected system location." I have not changed any of the items mentioned in the error and yet after the last software release update to the 9.3.1, the share review option is not working. Has anyone run into this issue and can help with pointers?

I am surprised the patch allowed you to update from AA9.0.0 to 9.3.1 directly. Almost all patches (updates) for Acrobat are incremental and they must be installed in sequence. I suspect this it true for AA9 also, but I could be wrong.
I suspect it was the jump that is causing the problem. I would suggest you reinstall AA9 (you may have to be careful about activating and deactivating so you do not lose your number of license installs). Once you are back to AA9.0.0, then either use the "Check for Updates" or download all of the updates and install them in order. You may have to reboot after some of the changes. It looks like you have 7 updates to go through. Folks have complained about the updates not being cummulative for years, don't expect things to change.

Embedding video in PDF, keeps says it cant convert and need Acrobat Pro Extended?

I have Acrobat Pro 9 and with using the tool to embed video which seems to convert to a flash format, it keeps coming back saying its unable to convert and that I would need Acrobat Pro Extended. I tried a handfull of different video types and every one that I chose gave me the same message. All it will seem to do is somehow link to the video whcih will use the viewer installed on that persons computer to run. It seems to give you the ability to convert video over but it doesnt let you for anything you choose, what am I doing wrong?
I have Acrobat Pro 9 Extended at work which I tried the same thing with and of course, that worked. Is the Extended part by any chance just a patch for Pro 9 or is it a totally different purchase?

"Add multimedia to PDFs" at Acrobat Pro's LiveDocs may help to clarify.
http://help.adobe.com/en_US/Acrobat/9.0/Professional/WS65B80E79-F165-44f0-BBCA-0F142A75869 6.html
Looks like the following general observations apply.
If the multmedia file(s) meet the identified requirements for Professional it is "in".
If the multimedia file(s) do not, then conversion is required - but conversion is only available in Pro Extended.
That you get a "need conversion" message, from Pro that would be indicative of an input that does not meet the specified requirements for direct use in Pro.
An alternative might be to try "Create Legacy ..."
Legacy multimedia will rely on the end-user having the appropriate player application installed.
fwiw - having an interest in multimedia & PDF you might find this helpful
Video and Audio file formats supported in Acrobat 9 and Adobe Reader 9
http://kb2.adobe.com/cps/405/kb405848.html
Be well...

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. W

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. When directed on Adobe's site to access the serial number, it takes me to an outside 3rd party site, which I tried but it does not actually work. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey beccac85068042,
Adobe will provide you the serial number only if you are a registered user.
Please refer the following link to know more on registration for Adobe products:
Adobe product registration FAQ
You might Contact Customer Care and seek help on the same.
Regards,
Anubha

Problem with Adobe Acrobat Pro Extended version 9.3.4 reading Inventor 2009

I would like to be able to generate 3D PDF files from Autodesk Inventor CAD models (e.g. .iam files) using Adobe Acrobat Pro Extended. I am constrained to use Inventor 2009. When I originally installed Acrobat Pro Extended, I was able to make this work after installing the IMPORT3D update at:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4073
Recently (9/5/2010), I updated Acrobat Pro Extended to version 9.3.4. I believe that following that update, I lost the ability to read in Inventor 2009 files. Acrobat Pro Extended now gives the error messages:
"Exception has been raised" followed by:
"Acrobat could not open 'file' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."
This is exactly what happened when I first installed Acrobat Pro extended and before I installed the IMPORT3D update mentioned above. I tried re-installing that update but now the installer gives the error message:
"No qualifying products found to apply this update."
Note that Inventor 2009 does allow one to "Save Copy As" to PDF format, but this just creates a 2D PDF snapshot of the current model view -- same for print to pdf.
I suppose one thing to try is removing Acrobat Pro Extended and then re-installing without the 9.3.4 update, but with the IMPORT3D update -- but if that is necessary, then I won't be able to take advantage of any further updates (e.g. security updates) to Acrobat, which seems like a bad situation.
Has anyone else had this problem? Or is it just me?

I may have figured out what was causing my problem with conversion of Inventor 2009 to 3D PDF. After playing around with a number of inventor files, I discovered that the conversion worked fine when there were no references to external files. For example a .ipt file (part file) seemed to convert fine. I believe the problem was that on the form one obtains with Edit->Preferences->Convert to PDF->Autodesk Inventor->Edit Settings->Import->Assembly, the check box for "use root file directory" was NOT checked. Oddly, this is the default and I'm pretty sure I tried setting the conversion options to the default. In any case, I now seem to be able to perform the conversion of Inventor 2009 to 3D PDF so this problem is solved I guess.

I have adobe design std. 6 i wanted to install photoshop and acrobat pro on my windows xp sp3

i have adobe design std. 6 i wanted to install photoshop and acrobat pro on my windows xp sp3. i am not able to install acrobat it is showing folowing error. my email id is [email protected]
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW024, DW065 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW024: The payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS6 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: DW065: Display requirements not met for {0327A4BF-62BF-48BB-8928-B971B749E9E1} Creative Suite 6 Design Standard 6.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1406.Could not write value DisableExceptionChainValidation to key \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Acrobat.exe. Verify that you have sufficient access to that key, or contact your support personnel.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1406.Could not write value DisableExceptionChainValidation to key \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Acrobat.exe. Verify that you have sufficient access to that key, or contact your support personnel.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Hi Rizwan,
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to review your installation logs

Acrobat 9 Pro Extended on Windows Vista 32 bit

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