Acrobat 9 Pro in CS4 - Acrobat X upgrade doesn't work with this!!!
I bought this upgrade which recognised that there was a version of Acrobat on my system but later on during the installation, said it was not an eligible product. Doubt very much I'll get a refund from the vendor now the package is opened and used.
I am a self employed communication professional and my main tool for my job is MS Office. It is very helpful to have Creative Suite so I can do things clients often can't (in Photoshop, Indesign or Dreamweaver) but I mainly use Acrobat. CS4 was very large investment for me (more than my accountant, insurance, training or hardware) and with the exception of MS office 2010 integration, have no need to invest in an upgrade except for Acrobat.
I have seen in threads about different development cycles and that is all vendor centric and of no interest to the customer. In a former life as a marketing manager of a software company I know full well there are ways around this - validate I have a CS package and then install the full product for example.
Has anyone had an official repsonse from Adobe about this. I am quite tempted just to turn up at their UK office reception as it's near one of my clients! I have just taken great delight in writing a very rude review on Amazon from where it was purchased.
You must work for Adobe Dave
Only the vendor could write such a pompous patronising and unsympathetic reply to a CUSTOMER
I have seen the other forum threads I know I am not the only person who is irked by the fact that they have spend £1000s and yet are still expected to shell out the full product again. No I did not read these prior to purchase from Amazon who stated I needed Acobat 7 8 or 9 Pro to upgrade. Not everyone lives and breathes Adobe or knows your 7 year history of shafting customers
Pathetic.
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