Acrobat 9 pro install error!

So I got my licensed version of acrobat 9 finally only to get this stupid error. Unstalled and installed twice obvioulsly did not work. I have had nothing but problems with Adobe CS5 and OSX 10.6.4 this is starting to get old... I refuse to call Adobe in India, anyone know how to solve this issue?
thanks,
-j

fixed!

Similar Messages

  • Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050

    Hi,
    On trying to run a failed update from Adobe, my Adobe Acrobat Pro X became corrupt and failed to open.
    I am now trying to reinstall the software, but the software does not install successfully with Exit Code: 6 and the following key warnings and errors:
    WARNING: DW022
    WARNING: DS013
    ERROR: DW006
    ERROR: DW050
    The full error message is as follows:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW006, DW050 ... WARNING: DS013, DW022 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 6 warning(s)
    WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 05:30:16.288604) already installed with incompatible version (2011-03-17 01:56:17.451315)
    WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - Acrobat X Pro : Install failed
    Please help! I uninstalled the corrupt version X before this installation attempt.
    I also still have Acrobat Pro 9 on my machine as backup (for this precise reason) but don't believe this is the problem as they have co-existed without a problem for near a month now. The corruption in version X occured after this morning's failed update from Adobe.
    Many thanks,
    K

    Thank you! That did indeed do the trick
    Must have been a font or something causing the problems, as opening in safe mode allowed the software to install correctly.
    Thanks again!!
    K
    Date: Fri, 31 Aug 2012 05:28:15 -0600
    From: [email protected]
    To: [email protected]
    Subject: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
        Re: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
        created by techkid123 in Downloading, Installing, Setting Up - View the full discussion
    Hi.
      The error message as displayed in the above error log is EXIT CODE 6.
    Please try and follow the below mentioned KnowledgeBase Doc
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Hope it Helps
    Thanks
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4662988#4662988
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         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
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  • We have adobe acrobat pro installed on our computer  - we have changed the password - but it is still not giving us access to update our adobe reader. The name is showing as Marriner. Is this linked to our account?

    We have adobe acrobat pro installed on our computer  - we have changed the password - but it is still not giving us access to update our adobe reader. The name is showing as Marriner. Is this linked to our account?

    What is your operating system?
    To install/update Adobe Reader or Acrobat you need to supply your computer's Administrator password.

  • Trying to install Acrobat Pro X, error regarding IE7 requirement, client has IE10 installed

    I am trying to install Acrobat Pro X on a Win7 client, and I keep getting an error after entering the serial # info about the software requiring IE7 or better to be installed.  The only option is to cancel the installation.  The client has IE10 installed.  How do I move past this?

    Thanks for the advice.  I tried what you recommend - uninstall Reader (10, in this case), install and run the cleaner tool, restart, then restart the installation.  Unfortunately, I get the same error.
    Any other thoughts?  I am logged into the client in the admin role.

  • Acrobat XI Pro install errors 1935 &1603

    Hi,
    I have just upgraded from CS3 and run the Creative Cloud installer app but am having problems with Acrobat (whereas Indesign and Photoshop installed fine) on my workstation that is running Win 7 64-bit.
    I have therefore uninstalled all Adobe products, run the Adobe CC Cleaner, checked .Net (currenly 4.5.1) is up to date and restarted but no luck as the attached screen grab where the 'more information' link states:
    "Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Error 1935.An error occurred during the installation of assembly component {C6357C55-7461-3D51-9AE5-FD71CA24027A}. HRESULT: 0x80070422.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1935.An error occurred during the installation of assembly component {C6357C55-7461-3D51-9AE5-FD71CA24027A}. HRESULT: 0x80070422.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    Anyone any suggestions? Thanks v much if so.

    Hi Mark ,
    Please see the links below mentioned for the Errors.
    Error 1603 http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
    Error 1935 http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
    Error 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Let me know if it helps.
    Thanks!
    Eshant

  • Acrobat Pro install fails on OSX Yosemite 10.10.1

    Hi!
    I have a license for Acrobat Pro XI. When I try to install, the intstallation terminates with Installation failed.
    Jan 27 16:23:45 installd[929]: PackageKit: ----- Begin install -----
    Jan 27 16:23:59 installd[929]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat XI Pro Installer.pkg“ ist ein Fehler aufgetreten." UserInfo=0x7fcaeb85aed0 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg, PKInstallPackageIdentifier=com.adobe.PDApp.AdobeApplicationManager.installer.pkg, NSLocalizedDescription=Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat XI Pro Installer.pkg“ ist ein Fehler aufgetreten.} {
         NSFilePath = "./preinstall";
         NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAdobe Acrobat XI Pro Installer.pkg\U201c ist ein Fehler aufgetreten.";
         NSURL = "file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg";
         PKInstallPackageIdentifier = "com.adobe.PDApp.AdobeApplicationManager.installer.pkg";
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    Jan 27 16:24:00  Installer[1486]: Displaying 'Install Failed' UI.
    Jan 27 16:24:00  Installer[1486]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
    When I look at /var/log/install.log
    Jan 27 16:23:31 mac Installer[1486]: LSExceptions [0x6100000a8b20] loaded
    Jan 27 16:23:31 mac Installer[1486]: @(#)PROGRAM:Install  PROJECT:Install-920
    Jan 27 16:23:31 mac Installer[1486]: @(#)PROGRAM:Installer  PROJECT:Installer-815
    Jan 27 16:23:31 mac Installer[1486]: Hardware: iMac14,2 @ 3.20 GHz (x 4), 16384 MB RAM
    Jan 27 16:23:31 mac Installer[1486]: Running OS Build: Mac OS X 10.10.1 (14B25)
    Jan 27 16:23:31 mac Installer[1486]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Jan 27 16:23:31 mac Installer[1486]: Env: USER=acrobaticus
    Jan 27 16:23:31 mac Installer[1486]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Jan 27 16:23:31 mac Installer[1486]: Env: LOGNAME=acrobaticus
    Jan 27 16:23:31 mac Installer[1486]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.sz9v6ozBnR/Listeners
    Jan 27 16:23:31 mac Installer[1486]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.6Huoh8S2jc/Render
    Jan 27 16:23:31 mac Installer[1486]: Env: HOME=/Users/acrobaticus
    Jan 27 16:23:31 mac Installer[1486]: Env: SHELL=/bin/bash
    Jan 27 16:23:31 mac Installer[1486]: Env: __CF_USER_TEXT_ENCODING=0x42795A82:0x0:0x0
    Jan 27 16:23:31 mac Installer[1486]: Env: TMPDIR=/var/folders/r9/wnn0ksxd7g39kf_qds8fhjkd17kpm2/T/
    Jan 27 16:23:31 mac Installer[1486]: Env: XPC_SERVICE_NAME=com.apple.installer.1452
    Jan 27 16:23:31 mac Installer[1486]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.sz9v6ozBnR/Listeners
    Jan 27 16:23:31 mac Installer[1486]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.6Huoh8S2jc/Render
    Jan 27 16:23:31 mac Installer[1486]: Env: XPC_FLAGS=0x0
    Jan 27 16:23:31 mac Installer[1486]: Env: LOGNAME=acrobaticus
    Jan 27 16:23:31 mac Installer[1486]: Env: USER=acrobaticus
    Jan 27 16:23:31 mac Installer[1486]: Env: HOME=/Users/acrobaticus
    Jan 27 16:23:31 mac Installer[1486]: Env: SHELL=/bin/bash
    Jan 27 16:23:31 mac Installer[1486]: Env: TMPDIR=/var/folders/r9/wnn0ksxd7g39kf_qds8fhjkd17kpm2/T/
    Jan 27 16:23:31 mac Installer[1486]:  Adobe Acrobat XI Pro (11.0.07)   Installation Log
    Jan 27 16:23:31 mac Installer[1486]: Opened from: /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
    Jan 27 16:23:31 mac Installer[1486]: Product archive /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg trustLevel=202
    Jan 27 16:23:33 mac Installer[1486]: JS: 10.6 or higher:1
    Jan 27 16:23:38 mac Installer[1486]: InstallerStatusNotifications plugin loaded
    Jan 27 16:23:41 mac Installer[1486]: LSExceptions [0x6100000a8b20] unloaded
    Jan 27 16:23:45 mac runner[1490]: Administrator authorization granted.
    Jan 27 16:23:45 mac Installer[1486]: ================================================================================
    Jan 27 16:23:45 mac Installer[1486]: User picked Standard Install
    Jan 27 16:23:45 mac Installer[1486]: Choices selected for installation:
    Jan 27 16:23:45 mac Installer[1486]: Install: " Adobe Acrobat XI Pro (11.0.07) "
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#acrobatpreinstall.pkg : com.adobe.acrobat.11.viewer.preinstall.pkg.MUI : 11.0.0
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#AdobeApplicationManager.pkg : com.adobe.PDApp.AdobeApplicationManager.installer.pkg : 1
    Jan 27 16:23:45 mac Installer[1486]: Install: "Application"
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#application.pkg : com.adobe.acrobat.11.viewer.app.pkg.MUI : 11.0.0mac
    Jan 27 16:23:45 mac Installer[1486]: Install: "Browser Plug-In"
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#browserPlugin.pkg : com.adobe.acrobat.11.viewer.browser.pkg.MUI : 11.0.0
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#support.pkg : com.adobe.acrobat.11.viewer.appsupport.pkg.MUI : 11.0.0
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#automator.pkg : com.adobe.acrobat.11.viewer.print_automator.pkg.MUI : 11.0.0
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#pdfservices.pkg : com.adobe.acrobat.11.viewer.print_pdf_services.pkg.MUI : 11.0.0
    Jan 27 16:23:45 mac Installer[1486]: Adobe Acrobat XI Pro Installer.pkg#payload.pkg : com.adobe.acrobat.viewer.11.0.07.patch.pkg : 11.0.07
    Jan 27 16:23:45 mac Installer[1486]: ================================================================================
    Jan 27 16:23:45 mac Installer[1486]: It took 0.00 seconds to summarize the package selections.
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#acrobatpreinstall.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#application.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#browserPlugin.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#support.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#automator.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#pdfservices.pkg
    Jan 27 16:23:45 mac Installer[1486]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#payload.pkg
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    Jan 27 16:23:45 mac Installer[1486]: Will use PK session
    Jan 27 16:23:45 mac Installer[1486]: Starting installation:
    Jan 27 16:23:45 mac Installer[1486]: Configuring volume "Macintosh HD"
    Jan 27 16:23:45 mac Installer[1486]: Preparing disk for local booted install.
    Jan 27 16:23:45 mac Installer[1486]: Free space on "Macintosh HD": 1.06 TB (1059217821696 bytes).
    Jan 27 16:23:45 mac Installer[1486]: Create temporary directory "/var/folders/r9/wnn0ksxd7g39kf_qds8fhjkd17kpm2/T//Install.1486nnNRYH"
    Jan 27 16:23:45 mac Installer[1486]: IFPKInstallElement (8 packages)
    Jan 27 16:23:45 mac Installer[1486]: Using authorization level of root for IFPKInstallElement
    Jan 27 16:23:45 mac installd[929]: PackageKit: Adding client PKInstallDaemonClient pid=1486, uid=1115249282 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    Jan 27 16:23:45 mac Installer[1486]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
    Jan 27 16:23:45 mac installd[929]: PackageKit: ----- Begin install -----
    Jan 27 16:23:45 mac installd[929]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
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         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#acrobatpreinstall.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#application.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#browserPlugin.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#support.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#automator.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#pdfservices.pkg>",
         "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#payload.pkg>"
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    Jan 27 16:23:46 mac installd[929]: PackageKit: Skipping component "com.adobe.acrobat.pdfviewerNPAPI" (*-11.0.0-*-*) because the version 11.0.10-11.0.10-*-* is already installed at /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin.
    Jan 27 16:23:46 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/tmp, uid=0)
    Jan 27 16:23:46 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root, uid=0)
    Jan 27 16:23:47 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#application.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/Applications/Adobe Acrobat XI Pro, uid=0)
    Jan 27 16:23:54 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#browserPlugin.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/Library/Internet Plug-Ins, uid=0)
    Jan 27 16:23:54 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#support.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/Library/Application Support, uid=0)
    Jan 27 16:23:55 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#automator.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/Library/Automator, uid=0)
    Jan 27 16:23:55 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#pdfservices.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/Library/PDF Services, uid=0)
    Jan 27 16:23:55 mac installd[929]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#payload.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8335CEF4-C08E-41EB-84AA-50A84F2B5AFE.activeSandbox/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
    Jan 27 16:23:56 mac installd[929]: PackageKit: prevent user idle system sleep
    Jan 27 16:23:56 mac installd[929]: PackageKit: suspending backupd
    Jan 27 16:23:56 mac installd[929]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Z5hcjN/Scripts/com.adobe.acrobat.11.viewer.preinstall.pkg.MUI.AwSn4n
    Jan 27 16:23:56 mac install_monitor[1494]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    Jan 27 16:23:57 mac installd[929]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Z5hcjN/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.0rCs6o
    Jan 27 16:23:57 mac installd[929]: ./preinstall: AAMInstaller: PRE AAM INSTALL....................
    Jan 27 16:23:57 mac installd[929]: ./preinstall: AAMInstaller: AAMIAssetsDir /private/tmp/PKInstallSandbox.Z5hcjN/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.0rCs6o
    Jan 27 16:23:57 mac installd[929]: ./preinstall: AAMInstaller: Checking for ignore AAM.
    Jan 27 16:23:57 mac installd[929]: ./preinstall: AAMInstaller: ignore_aam return code 1.
    Jan 27 16:23:57 mac installd[929]: ./preinstall: AAMInstaller: Launch AAM Installation in silent mode...
    Jan 27 16:23:57 mac installd[929]: ./preinstall: Starting Installer... In Silent mode.
    Jan 27 16:23:57 mac installd[929]: ./preinstall: Unable to initialize objects.
    Jan 27 16:23:57 mac installd[929]: ./preinstall: Exiting Installer with Code: -3
    Jan 27 16:23:58 mac installd[929]: ./preinstall: AAMInstaller: Exit status: 253
    Jan 27 16:23:58 mac installd[929]: ./preinstall: AAMInstaller: For more detailed logs check:~/Library/Logs/PDApp.log
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    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Build Version - 6.2.127.0
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Logging Level verbosity Set  to 4
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Start: AAM Deployment Validation checks... Install workflow
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Detect should we ignore AAM
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1499. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1495. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1494. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1492. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1488. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1454. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1280. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 929. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 803. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 567. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 480. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 405. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 377. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 338. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 327. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 284. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 269. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 253. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 252. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 231. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 219. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 218. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 215. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 213. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 200. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 199. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 198. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 196. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 194. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 170. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 162. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 154. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 152. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 150. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 145. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 144. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 143. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 139. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 138. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 137. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 136. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 135. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 134. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 132. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 131. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 130. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 129. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 128. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 127. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 110. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 105. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 104. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 100. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 90. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 85. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 83. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 82. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 80. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 79. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 78. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 77. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 75. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 74. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 72. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 71. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 70. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 69. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 65. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 64. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 61. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 59. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 58. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 57. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 56. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 55. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 54. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 52. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 51. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 50. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 49. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 47. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 46. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 43. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 42. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 41. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 40. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 36. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 35. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 33. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 32. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 29. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 28. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 27. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 26. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 24. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 23. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 22. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 20. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 19. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 17. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 16. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 0. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [ERROR] PIM - Failed to get command line args for pid 1421. Errorno (22). error msg -- Invalid argument
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Should_Ignore_AAM -1. AAM Installation not ignored..
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Starting Deployment Validation checks...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check System validity Status ...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Checking minimum OS version ...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - System OS Version - major = 10, minor = 10, bugFix = 1
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check Boot volume is casesensitive ...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check Required system files and folders exits ...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check Adobe Application Manager is running...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check Another Adobe installer (RIBS) is running ...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check Another Adobe installer (Bootstrapper) is running  ...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check Adobe Application Manager SYNC is happening...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - Check and close Adobe Application Manager notifiers...
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - AAM Deployment Validation checks PASSED.
    Tue Jan 27 16:23:57 2015 [INFO] PIM-AAMDeploymentValidation - End: AAM Deployment Validation checks...
    01/27/15 16:23:57:795 | [INFO] |  | ASU | Setup | Setup |  |  | 54940 | Build Version - 8.0.0.72
    01/27/15 16:23:57:795 | [INFO] |  | ASU | Setup | Setup |  |  | 54940 | Logging Level verbosity Set  to 4
    01/27/15 16:23:57:795 | [INFO] |  | ASU | Setup | Setup |  |  | 54940 | TimeLog: Bootstrapper Start
    01/27/15 16:23:57:796 | [INFO] |  | ASU | Setup |  |  |  | 54940 | Event Guid generated is: '72a323ca-3b46-4252-9b9f-30c1226ff155'
    01/27/15 16:23:57:796 | [INFO] |  | ASU | Setup | Setup |  |  | 54940 | Launch Path set to /private/tmp/PKInstallSandbox.Z5hcjN/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.0rCs6o
    01/27/15 16:23:57:808 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Build Version - 8.0.0.72
    01/27/15 16:23:57:808 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Logging Level verbosity Set  to 4
    01/27/15 16:23:57:809 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Build Version - 8.0.0.72
    01/27/15 16:23:57:809 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Logging Level verbosity Set  to 4
    01/27/15 16:23:57:809 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | CREATE PIM Instance ...
    01/27/15 16:23:57:812 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | trying to createOrUpdatePIMDbSchema.
    01/27/15 16:23:57:813 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Current db schema version on machine 1.
    01/27/15 16:23:57:813 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Current db schema version to install 1.
    01/27/15 16:23:57:813 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | PIM DB Schema is up to date. Current schema version is 1.
    01/27/15 16:23:57:813 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | PIM Database is Up To Date.
    01/27/15 16:23:57:813 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | Updater Inventory location:/private/tmp/PKInstallSandbox.Z5hcjN/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.0rCs6o/Install.app/Contents/Frameworks/UpdaterInventory.framework/Versions/A/UpdaterInventory
    01/27/15 16:23:57:817 | [ERROR] |  | ASU | PIM | PIM |  |  | 54940 | Failed to Acquire ACF Lock ...
    01/27/15 16:23:57:817 | [ERROR] |  | ASU | PIM | PIM |  |  | 54940 | Failed to acquireACFLock ...
    01/27/15 16:23:57:817 | [INFO] |  | ASU | PIM | PIM |  |  | 54940 | PIMSqlite closeDB status 0
    01/27/15 16:23:57:817 | [FATAL] |  | ASU | Setup | Setup |  |  | 54940 | Unable to create PIM object
    01/27/15 16:23:57:817 | [INFO] |  | ASU | Setup | Setup |  |  | 54940 | =================  Exiting Installer with Code: -3  =================
    Any ideas?
    Thank you very much!
    acrobaticusè

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    Yesterday I tried twice to install Acrobat X Pro under Windows 7 after having successfully installed five of the other cloud applications.  Both the first and the 'Try Again' attempts failed with the identical 1310 error that is described in various posts in the forums.  I hibernated the computer overnight and this morning opened the Application Manager for Creative Cloud to again work on the problem.  However, now the App Mgr nows shows Acrobat as "Installed" even though it is not shown in the list of All Programs with the other five successfully installed apps (e.g., InDesign).  There is no visible way to uninstall Acrobat and then do a successful install.  Now what do I do to get Acrobat from Creative Cloud working on this computer?

    Is Acrobat X listed in Control Panel > Programs and Features?
    Is it possible to uninstall it there?
    I'm moving this thread over to our download/installation forum.
    For general Creative Cloud Membership questions, here is the FAQ link:
    http://www.adobe.com/products/creativecloud/faq.html
    -Dave

  • Problem with Acrobat Pro - install, etc.

    I have problem with my Acrobat Pro (in Adobe Design Standard CS6 edition) - Regularly once a month throughout the software crashes and will not turn on. Only helps to re-install. Now I additionally happened that when reinstalling does not load serial number. It made me very disgruntled. Can you please help? Acrobat Pro I still need to work and this is me terribly resides. My customer identification number is : 168735979. Thank you.

    Thank you but unfortunately the process does not work. It makes the same thing as before. When I install and enters the serial number, it writes: We are unable to verify the product serial number Creative Suite 6 Design Standard. Please contact Customer Support.
    When I deactivated Photoshop and re-activated by the process, everything went without a problem. The problem is only with Acrobat Pro. Acrofix - after running only flashes a command prompt window, otherwise nothing happens. I do not know what to do ....

  • Acrobat Pro Installation Error 213:19

    What is Error 213:19 and how do I fix it?  I receive the message after an apparently successful download of my subscription to Acrobat Pro tonight and after I sign on to Adobe.com.  The verbiage refers to "there was a problem licensing the product.  Please restart your computer and relaunch the product."  I have done this several times and still the same message.  Chat support is closed.

    Refer
    Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI

  • Acrobat Pro installed on a Windows 2003 32bit server - where's the 64bit driver?

    Hello.
    I'm still newbie with Acrobat Pro so please bear with me if this is a silly question.
    A prospect of ours installed the TRIAL version of Acrobat Pro Extended on a 32bit Windows 2003 server and everything went fine; this server "serves" a number of Windows 7 64bit boxes which are supposed to share the PDF Printer created on the Win2003 server during the installation.
    Problem is that when the printer gets shared and clients try to install it, the 64bit driver could not be found.
    The customer tried to install the 64bit driver on the Win2003 box but he does not know where to find the correct .INF file for 64bit windows client.
    Thanks,
    Rob

    Two facts for consideration. As I understand it the trail only comes in 64-bit. Don't know for sure since I have never downloaded it, but that is a faint memory.
    More importantly, read the EULA carefully before you purchase for the type of application you listed. The general EULA does not allow the use of Acrobat on a server in the manner you have indicated. You have to purchase Acrobat for each machine, not a  server. You may have enough that need to use the product that a volume license is in order -- contact Adobe for that. In the meantime, use the Acrobat Trail to test the features and such to be sure it meets your needs (other than the server use).

  • New Acrobat Pro installed and EVERY PDF file crashes after about 10 seconds. Any Solutions?

    I just purchased and installed Acrobat Pro v. 10.1.2 and it seemed to install fine ,but now EVERY ODF crashes after about 10 seconds. Also, I get the Windows "please wait while Windows Configures Acrobat" message every time I launch Acrobat. Does anyone have a solution or suggestion?

    Good day,
    I'm sorry to hear you're having trouble.
    Could you try the following:
    Launch Acrobat, but do not open a PDF file.
    Choose Edit > Preferences.  Click on 'Internet' on the left-hand side. 
    Uncheck 'Display PDF in Browser'
    Relaunch Acrobat - do you still get the 'Please wait while Windows configures Acrobat' message?
    If that message has stopped coming up, please try opening a PDF file.  Does Acrobat still crash?
    Do you have any other versions of Acrobat or Adobe Reader installed on this computer?
    What version of Windows do you have installed?  What version of Internet Explorer is installed?
    Kind regards,
    David
    Adobe Systems

  • Activation of Acrobat Pro XI error with valid serial number?

    During activation of my Acrobat Pro XI the error message appears:
    "Serial number you provided is valid, but a qualifying product could not be found on this computer"
    When I scroll "Product" pop-up menu, there is not Acrobat XI Pro...

    You have purchased (or received) an upgrade. You must now prove you own Acrobat 9 or Acrobat X, by giving the serial number of your older (qualifying) product.

  • Adobe Design & Web Premium CS6 - Student - no Acrobat Pro installed

    I purchased and installed Adobe Design & Web Premium CS6 - Student Version. The box and the Adobe site list Acrobat Pro included. But in reviewing the Creative Cloud, it lists Acrobat Pro as a Trial. I do have Acrobat Standard already installed. Is the Pro version included with this software Suite and if so, how do I install it? Is the Standard version preventing the install?
    Thanks

    DaveKStL which version of Windows are you using?  I would recommend removing your installation of Adobe Acrobat Standard using the Programs and Features Control Panel.  Once removed you can then can install Adobe Acrobat Professional which is included with your Creative Cloud Membership.  For additional information please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    If you continue to face difficulties installing Acrobat Professional please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

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