Acrobat 9 pro will not install on windows 8.1

Got a "1935" error. Invoked administrator /active:yes command. didn't work.
Happy New Year

Acrobat 9 is not designed to be compatible with Windows 8 and that isn't going to change. You need to upgrade to Acrobat XI.

Similar Messages

  • Acrobat Pro will not install

    Okay, excuse my lack of patience. But I have now called Adobe customer servic (in India, and I'm in the U.S.) three times now, and I have not resolved this issue! I am a Creative Cloud member, and my Adobe Acrobat Pro will NOT work. On top of that, the Adobe Application Manger is $%@ useless. I get errors constantly. I'm on Mac OS 10.8.1. My other Adobe software works. But Acrobat Pro has not worked at all since I purchase Creative Cloud a few months ago. At any point, if Adobe would like to fix this issue, that would be great. Like I said, I've already called three times in the last two months. And the low level tech support guys are useless. I spend an hour or two on the phone with them and the issue is NOT resolved.

    So, it totally appears as if it was a network issue. The corporate network where I work is quite likely the culprit. Where I was thrown off is that since I have admin rights on my computer, I can install software. But using Adobe Application Manager to install Adobe software wasn't working. And to make matters worse, there didn't appear to be any way to install Acrobat Pro for Mac without using AAM. The workaround that I used previously was to install the trial versions of Adobe software, and then just register them using my username and password. But the workaround for being able to install everything using AAM was to bring my computer home and download from my home network. Unfortunately, Adobe tech support didn't suggest this during the three times that I called them. But it doesn't matter now, problem is resolved.

  • Acrobat CS3 will not install in Windows 7

    I have a new computer and just installed Windows 7 (32 bit). I needed to install CS2 to complete some legacy projects and then installed CS3. Every component installed fine except Acrobat. I have uninstalled, deactivated both CS2 and CS3...and then installed CS3. No luck. I can reinstall CS2 (including Acrobat) with no problems...but Acrobat CS3 refuses to install. There have been many postings here saying that the Acrobat 8.1 update is needed, but that only works if Acrobat 8 is installed. I can't get that far.

    Yeah, I think it falls into the same category of problems as "not a valid win32 application", "invalid signature", and "unknown publisher" messages ... usually all of which relate to installers getting damaged on the download.
    At any rate, I'm glad you got things working again.

  • Acrobat Pro will not install on my PC..

    Error Msg. "Acrobat Installer encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe Support."
    I've tried several times over the past week to install, but still the same result. Is there a number I can call. I'm paying for software that I cant ultimately use at this point. Thanks in advance. SuSheela

    Hey,
    Anti-virus software can sometimes slowdown the installation process. If you disable your anti-virus during installation, you can re-enable it on completion of installation process.
    Please try disabling it and also let me know from where are you trying to download Acrobat pro (what version)?
    Regards,
    Anubha

  • I have Creative Suite 6 Design & Web Premium installed on my HP Windows 7 laptop. All of a sudden Acrobat Pro will not open and I cannot reinstall. Get errors 2203, & Error-Install MSI payload failed with error 1603. Help.

    I have not been able to reinstall Acrobat Pro on my laptop. I have Suite 6 Design & Web Premium on my HP laptop. I have Windows 7 operating system. All of a sudden Acrobat Pro will not open so I uninstalled and tried to reinstall the program.
    The error messages I get are:
    ERROR: Error 2203.Database: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error -2147287035.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 2203.atabase: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error - 2147287035.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    Help PLEASE!

    Hi Patricia ,
    For error 2203 ,please refer to the following link.
    https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
    For error 1603 ,refer to this link.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
    Let us know if this solves the issue .If required ,we"ll surely assist you further.
    Regards
    Sukrit Dhingra

  • Acrobat 9 Pro will NOT install (CS4 Design Premium)

    Acrobat 9 Pro will NOT install (CS4 Design Premium)
    Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
    I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
    I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have  a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
    I reported this to Adobe support online.
    I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
    At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
    Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
    Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
    I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
    Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
    So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
    Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
    Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues  (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
    So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
    After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
    I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
    As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
    And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
    Adobe Support Advisor
    The module found no solutions to report for the selected log file.
    If you continue to have difficulties with the application,
    please contact Adobe Support: http://www.adobe.com/support
    System Information :
    Operating System = Windows XP
    Locale = en
    At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
    Dennis

    I hit the same problem except I had a Reader X installed not a pro version.  For me the solution was to really make sure that nothing else was running.  I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
    Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
    Click Start
    , type msconfig in the Search box, and then click msconfig.exe.
    If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
    On the General tab, click Selective startup, and then click to clear the Load startup items check box.
    Click Services, click Hide all Microsoft services, and then click Disable all.
    Click OK, and then click Restart.
    Try running your software program installation.
    When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
    Click Start
    , type msconfig in the Search box, and then clickmsconfig.exe.
    If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
    On the General tab, click Normal startup, click OK, and then click Restart.

  • Adobe Acrobat 9 Pro will not open in Windows 8

    Adobe Acrobat 9 Pro will not open in Windows 8. It worked until 2 days ago, now it won't do anything. I have uninstalled it and reinstalled it with no luck.

    32 or 64 bit system? Have you updated Acrobat? Was anything else installed between when it worked and did not? When you say AA 9 will not open, does that mean when you have selected it in the programs list (OK, that is the metro interface if you have not installed the desktop options -- 3rd party)?

  • Hp officejet pro 8610e driver will not install in windows 8.1

    the Hp drivers will not install from disc or online download.

    Hi @aggie62,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8610 driver will not install on Windows 8.1. I am happy to help!
    A few questions for starters:
    What happens when you try to install the driver?
    Do you see any error messages?
    How is your printer connected? Wireless, Ethernet, or USB?
    Are you able to make copies with your printer?
    In the meantime, please try the following:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. How to Disable Antivirus in Windows 8?
    Disable any firewall programs. Windows Firewall from start to finish.
    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Re-install using the HP Printer Install Wizard for Windows .
    Hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Acrobat X Pro will not install - Outlook running

    Acrobat X Pro will not install - says Outlook & Winword are running and need to be closed.
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    hi vaughnlm
    try to check your task manager and go to processes tab if outlook is listed... if it is highlight the process and click end task.
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  • Download of adobe pro will not install

    The Adobe Pro will  not install on my computer.  The download starts and then gets hung up at 4%. 

    Hi Leah_teamhealth,
    Please try to download Acrobat from the below link and check.
    http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Try to turn off the antivirus and firewall on your machine.
    Also try a different browser to download the file.
    Regards,
    Anand

  • CS3 will not install on Windows 7, 64-bit. No error message. Just stops installing.

    CS3 will not install on Windows 7, 64-bit. No error message. Just stops installing. This is a brand new machine. This is one of the first things I'm installing on it. I'm running Windows 7 Home Premium 64-bit. The disks are fine. I have the programs installed on my two XP machines. When I run the disk, I get the window pop up that says "Initializing Installation for Adobe Creative Suite 3". Then the disk stops spinning and nothing else happens. No error message. Nothing else happens. I'm baffled. I have searched several discussion boards and cannot find anybody that has had a similar install issue like this.

    Old_Timer I would recommend reviewing your install logs to determine the exact error message.  You can find details on how to locate and interpret the logs at Troubleshoot installation with install logs | CS3, CS4 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html.

  • Itunes will not install on windows 7 home

    Any one had this issue
    Itunes will not install on windows 7 home

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
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    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
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  • ICloud Control Panel 2.1 will not install on Windows 7 x64

    iCloud Control Panel 2.1 will not install on Windows 7 x64. If I try the to run the install from the Apple Software Updater it the iCloud 2.1 crashes and I get a message that suggests I do a download only  and they run it locally. I do that and the install i.e. the exe file just seems to never start even if I try to "Run as Admin"
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    Michael

    I didn't try creating a new user profile. Not sure I completely understand what you're suggesting. I dont't want a new/different profile. I just want to be able to install the update.

  • ITunes 11.1.4 will not install properly - windows 8.1, 64 bit.  My only way to recover is to restore my system.  iTunes 11.1.3.8 functions properly.  When will Apply provide a workable update?

    iTunes 11.1.4 will not install properly - windows 8.1, 64 bit.  The only way I have found to recover is to restore my system.  I have unistalled/reintalled iTunes two times.  No success.  iTunes 11.1.3.8 functions properly (following system restore).  When is Apply expected to provide a workable update?

    Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
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    If you still have the same error messages cropping up, then try the procedures from the following user tip:
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