Acrobat 9 Standard Update Fails

Error from Microsoft Visual C++ Runtime Library:
This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more informnation."
As a result, my Acrobat Printer has disappeared so from several applications I can no longer "print" to PDF.
How do I recover?

Thanks, Kglad. I did as you suggest, downloading and installing the update to Acrobat 9.5.3 dated 2/20/13. It failed with the same error I reported above. I will try downloading and installing the next older update.
[Update] Okay, I did that. The 9.5.3 downloaded fine, but when I run it, the opening screen says it wil install update 9.5.4 -- the same one that just failed. I notice that when I open Acrobat, it tells me I'm running 9.5.4, so perhaps that's why the 9.5.3 update says 9.5.4?
After I get the runtime error, the update program tells me it has finished - as though it had completed normally. And Acrobat seems to work. My immediate problem is that I no longer have the Adobe PDF printer available.
Is there any other way to install the PDF printer?

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Acrobat DC update failed

Hi,
I have been trying to update Acrobat to Acrobat DC and keep getting an Update Failed message at 35%. When I select Learn more I have the following error summary.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s)
ERROR: -------------------- BEGIN - Initialization Failures - BEGIN --------------------
ERROR: Fatal error initializing from proxy files.
ERROR: The following proxy files could not be loaded
ERROR: /tmp/997CD1B1-00DA-44CD-8D33-2E925632EBBF/proxy.xml
ERROR: -------------------- END - Initialization Failures - END --------------------
ERROR: DW013: Cannot initialize payload session
I have looked for error code DW013 but can't seems to find a fix.
Any assistance would be greatly appreciated.

Contacting Adobe support would be the best option, you can refer to.
Failure to down load CC Acrobat DC Pro for a second time after a system recovery
Adobe Acrobat DC Update Failed
Adobe Acrobat DC Update Failed, Windows 7, 64-bit
Learn & support for DC.
Adobe Document Cloud Learn & Support
Learn & Support
Regards
Rajshree

Adobe Acrobat DC Update Failed

Hi,
I have a big problem with updating to Adobe Acrobat DC (Windows 8.1, 64 bit); I am trying to install it since three days now. When installing out of the CCInstaller, the following error appears:
=================================================================
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Acrobat DC 15.7.20033.0 Adobe Acrobat\Setup.exe_15.007.20033 -----------
ERROR: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603
=================================================================
I already tried all of these recommended steps: Error 1603: A fatal error occurred during installation, but it did not work. I also tried to install it via the direct DCInstaller, but there is is always an error when installing. Sometimes this one:
(Installation failure of the Acrobat License Module. Possible solutions under http://...)
Sometimes this one:
It's really frustrating... Any additional idea?
Thanks very much in advance,
Henrik

Same problem here! I just want to install Acrobat DC and I get the same problem, but my old acrobat version (Acrobat XI Pro still working). Are you really mean that with this 'installation of Microsoft Visual Studio' it will work. I can't effort that my acrobat don't work any longer. Thanks!
Here are some steps worth trying. Looks like your Microsoft Visual Studio 2013 Run-time installation is corrupt.
I found that following steps work if you're getting error:
"Error 1722. There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location c:\program files (x86)\Adobe\Acrobat\AcrpCEF\AcroServicesUpdater.exe"
Try following steps and it should work:
1) Goto Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center and click Download.
2) Select vcredist_x86.exe and download the package.
3) If you're on a 64 bit machine navigate to "C:\Windows\SysWOW64\" else navigate to "C:\Windows\System32" on 32 bit machines. If "C:\Windows\SysWOW64" folder exists then you're on a 64 bit machine.
4) Search for msvcr120.dll and msvcp120.dll and rename both files. Don't delete them so that just in case vcredist_x86.exe package fails to install you can rename them back.
5) Now double click vcredist_x86.exe and install it. After installation completes check that msvcr120.dll and msvcp120.dll are now installed back. You can delete the files that you renamed in step above now. Don't delete msvcr120.dll and msvcp120.dll
6) Install Acrobat through CC Installer and it should install now without complain.

Adobe Acrobat DC Update Failed, Windows 7, 64-bit

xit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s) ----------- Payload: Adobe Acrobat DC 15.7.20033.0 Adobe Acrobat\Setup.exe_15.007.20033 ----------- ERROR: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603 -------------------------------------------------------------------------------------
I am running Creative Cloud. Neither rebooting nor the fixes listed at
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
fix the install error.

tdatx,
Here are some steps worth trying.Looks like your Microsoft Visual Studio Runtime installation is corrupt.
I found that following steps work if you're getting error:
"Error 1722. There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location c:\program files (x86)\Adobe\Acrobat\AcrpCEF\AcroServicesUpdater.exe"
Try following steps and it should work:
1) Goto Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center and click Download.
2) Select vcredist_x86.exe and download the package.
3) If you're on a 64 bit machine navigate to "C:\Windows\SysWOW64\" else navigate to "C:\Windows\System32" on 32 bit machines. If "C:\Windows\SysWOW64" folder exists then you're on a 64 bit machine.
4) Search for msvcr120.dll and msvcp120.dll and rename both files. Don't delete them so that just in case vcredist_x86.exe package fails to install you can rename them back.
5) Now double click vcredist_x86.exe and install it. After installation completes check that msvcr120.dll and msvcp120.dll are now installed back. You can delete the files that you renamed in step above now. Don't delete msvcr120.dll and msvcp120.dll
6) Install Acrobat through CC Installer and it should install now without complain.

Why does the Adobe Acrobat DC Update Fail on a Mac Running OS X Yosemite 10.10.2?

I don't have Adobe Acrobat installed anymore, yet CC is still telling me I need to update Adobe Acrobat DC. When I try to update it, it gets to 35% and fails, every time. I've tried quitting and reopening CC; quitting CC, deleting the OOBE folder in my profile, and reopening CC. Regardless, it fails. Here's the output:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s)
ERROR: -------------------- BEGIN - Initialization Failures - BEGIN --------------------
ERROR: Fatal error initializing from proxy files.
ERROR: The following proxy files could not be loaded
ERROR: /tmp/58A66F1A-A7D8-4523-AC9C-AF23DB3337F3/proxy.xml
ERROR: -------------------- END - Initialization Failures - END --------------------
ERROR: DW013: Cannot initialize payload session

Hi,
Could you please retry after restarting the system. This should be fixed now.
If this issue does not get resolve even after restart then please share the following details :
1. Operating System information.
2. Do you have any previous version of Acrobat installed?
3. Share PDApp.log file from ~/Library/Logs, Acrobat Installer logs (Adobe Setup Error.log and Adobe Acrobat DC 15.007.20033 <Date>.log.gz) from /Library/Logs/Adobe/Installers and install.log from /var/log.
4. proxy.xml if present in /tmp/58A66F1A-A7D8-4523-AC9C-AF23DB3337F3/proxy.xml .
Thanks,
Tushark

Acrobat Standard updated and now automatically starts every time computer reboots.

Adobe insisted that I update my program yesterday, so I did. But now each time I reboot my computer, Acrobat starts automatically and freezes the entire PC up. I have tried to contact Adobe support but they won't help with anything on Acrobat 7. Can someone please help me get this to stop starting by itself?

Sounds like you added Acrobat to your Startup by accident. Remove it from the list and you should be good.

Adobe Acrobat DC Update Failed - wrong directory and names?

The CC applet downloads stuff and extracts it under TEMP. Then it complains that
E:\Temp\{AE78F010-4298-4465-BAE0-11B03C94ACAB}\Acrobat_11_0_0_CCM_MUI\Adobe CS7\payloads\AcrobatProfessional11.0-mul\
is not available.
Sure enough, there is no such directory. What was extracted is
E:\Temp\{453CF38A-AA1D-4D7F-8667-4D08A3A9D070}
and under there is a file with the correct name:
E:\Temp\{453CF38A-AA1D-4D7F-8667-4D08A3A9D070}\Acrobat_DC_Web_WWMUI\Adobe Acrobat\AcroPro.msi
But when I choose that, it claims that it's "not a valid installation package for the product Adobe Acrobat XI Pro".
If I run the MSI or the Setup.exe (in the same directory) directly, it asks for a Serial Number.

Hi JMDlugosz,
What version of Acrobat do you currently have on your system.. Acrobat XI or DC?
Moreover, What os version are you using? Have you have installed OS on E:\ drive?
Regards,
Rahul

Help, how to Install Adobe Acrobat Standard 8

I have now using Adobe Acrobat Standard updated version 7 from updated Standard version 6, now I would install Adobe Acrobat Standard version 8 (Not update version 8). should I remove Adobe Acrobat 7 updated version first, then install adobe Acrobat 8 next? Please help.

Download Acrobat products | Standard, Pro | XI, X
Redemption Code Help
Mylenium

Unable to install Acrobat 8.2 Standard update

I'm trying to install Adobe Acrobat Standard 8.2 update and it always fails with the error"Internal Error 2254. , Registry"
I have tried this on both Windows 2000 and XP and get the same error.
Prior to the patch install, the product version was 8.1.7
The same patch also applies to Adobe Acrobat Pro 8 and I was able to install it without any issue.

Are you doing this manually by going to the update site and downloading the update, or by the Adobe automatic update process?
Apply all updates IN NUMBER ORDER
Acrobat Update http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

Updating problem of acrobat standard to 8.1.3.

I tried to update my acrobat standard 8 to 8.1.3. The installation progress was stuck. I terminated the installation and tried again. This time, I received a message saying the installation failed.
What can I do?

Have you installed the previous updates? The updates usually have to be installed in order.

9.1.2 Update Fails in Acrobat Pro 9

I am running a standalone version of Acrobat Pro 9 on an iMac running Mac OS X 10.5.8. I am trying to update Acrobat Pro 9 from 9.1.1 to 9.1.2 without success. I have had problems with EVERY SINGLE update from 9.0.0 whether from help>check for update OR from a direct download from Adobe.
When attempting to install 9.1.2 I receive the following message:
The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled). Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch.
The console log has the following messages:
04/09/2010 12:04:34 PM defaults[17997]
The domain/default pair of (/Volumes/AcroProUpd912_all/Acrobat 9 Pro Patch.app/Contents/Resources/RegExList, 1) does not exist
04/09/2010 12:04:34 PM defaults[17997]
The domain/default pair of (/Volumes/AcroProUpd912_all/Acrobat 9 Pro Patch.app/Contents/Resources/RegExList, 1) does not exist
04/09/2010 12:04:47 PM Acrobat 9 Pro Patch[17975] Install script failed with exit status: 1
04/09/2010 12:04:47 PM Acrobat 9 Pro Patch[17975] Install script failed with exit status: 1
I decided to do a complete uninstall and reinstall of a more up-to-date version of Acrobat Pro 9 from the Adobe site, but the uninstaller claims Adobe Acrobat Pro.app is an invalid file.
I've read countless messages online with similar stories and I find it incredible that there are so few solutions to all of these problems.
Contrary to my nature, I am hopeful someone can help.
Thanks.
P.S. - it's hard not to be sympathetic to Apple's latest contretemps with Adobe Flash...

graffiti, KamakuraKid, phillip -
thanks for all the tips - unfortunately none of the suggestions worked.
i first deleted the AUMProduct.aup file - the update failed.
i hoped a new admin account would do the trick, but was surprised to again encounter the "The patch has failed..." error.
as far as the python errors in console, i don't have these.
as a last resort i ran the uninstaller program, but it does not think Adobe Acrobat Pro.app is a valid program file!
i'd drag it to the waste basket, but am sure some piece left hanging somewhere would come back to haunt me.
not sure what to do now...
steven

Update 9.0.2 to Acrobat 9 Pro fails to install

Am trying to update Adobe Acrobat 9 Pro, and the update fails to install

Normally you would do the updates from the Help>Updates menu from within Acrobat. Sometimes the server has issue or other problems come up and the updates do not work for some reason. The current level of AA 9 is 9.5.5. To do the updates manually, go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (similar for MAC, but you did not state the OS), download from the latest to the earliest. The reason for this order is to note with each update the previous update that is needed. Then install the updates in order. You only have to reboot after the last update.

How to Disable Updates in Adobe Acrobat Standard

About 8 months ago we installed about 40+ Adobe Acrobat Standard 9.0 installations throughout our environment. We then have had the time to create a completely hands free installation .msi that disables the AutoUpdate feature and a configures a few more items.
My question is:
How can I disable the AutoUpdate feature on Adobe Acrobat Standard 9.0 without having to go into the Edit>Preferences Menu and deselect it?
Thanks for your time.

Go here:
http://www.adobe.com/go/acrobatitinfo
The Updater guide has your needed information.
If you get the AIM AIR app, you'll get a database of other configurable preferences.
Ben

Updates for Acrobat Standard 8.0.0 Czech, Polish, Hungarian, Slovak

Hello,
Has anybody got update files for this version of Acrobat Standard?
Unfortunately multiple languages packs don't work with this installation.
Thanks,
JK

After several days of digging I've come across a note on some other forum.
If anyone needs the updates:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/8.x/

Acrobat Standard 9.5.3 and 9.5.4 Updates will not Install.

I am unable to install updates to Adobe Acrobat Standard 9. The computer is running Window Vista Ultimate 2007, Service Pack 2 and has a 32-bit Operating System. I receive the following Windows Installer error message when I try to install either update:
"This patch could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."
What do I need to do to correct the problem?
Thank you.

Can you do a verbose installation from the command line using the syntax below
msiexec /p [PATH_TO_MSP\NAME_OF_THE_UPDATE_FILE].msp /L*v c:\acrobatupdate.log
Then afterward post the log file contents to the forum.

Acrobat 9 Standard Update Fails

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