Acrobat 9 stopped working, demanded uninstall/reinstall, uninstall locked up and now I can't do anything

I have used Acrobat 9 Standard for years.  It recently stopped working.  When I start it, I get a message that I must uninstall/reinstall.  A repair attempt failed to fix the problem, so I started an uninstall.  That locked up and I had to shut it down using Task manager.  Now I cannot do the install because it says the uninstall is running.  I am running Win 7 Home Premium 64 bit on a Toshiba Satellite laptop.  Any help would be appreciated.

To stop the install, you will have to reboot. Then run http://labs.adobe.com/downloads/acrobatcleaner.html and remove any left over parts of the Acrobat folder. Reboot again and you should be able to reinstall. The updates have to be obtained from ftp://ftp.adobe.com/pub/adobe/acrobat/win/. The updates web site only goes back to Version X.

Similar Messages

  • Can anyone tell me why my collusion .27 add-on stopped working when I updated to firefox 20 (and now 21?).

    Can anyone tell me why my collusion .27 add-on stopped working when I updated to firefox 20 (and now 21?). I've tried removing and reinstalling to no avail. I even deleted my profile files and had firefox repopulate those automatically to no avail. And it's not the only add-on to have stopped working.

    see here
    *https://support.mozilla.org/en-US/kb/re-enable-add-ons-disabled-when-updating
    Addons are enabled or disabled?

  • HT1338 I had to reinstall my system because I was locked out and now I can't get back any of my purchased applications, not a On my account it shows the newest software purchases. How can I get them back after reinstalling my entire system with an older d

    I have a MacBook in Japan. I had to reinstall my system using an older version of the disc that came with my computer because I was locked out and now I can't get back any of my purchased applications, not any of the software updates. On my account it shows the purchases. How can I get them back? None of the websites, such as iTunes seem to explain that...
    Thank you in advance,
    Erika

    Go to an Apple store or authorized Apple service provider.

  • I reinstalled iPhoto 9.1 and now I can't drag and drop photos to the desktop.  The photos have a grayed out flag in the upper left corner and a pull down menu in the bottom right. Please help.

    I reinstalled iPhoto 9.1 and now I can't drag and drop photos to the desktop. The photos have a grayed out flag in the upper left corner and a pull down menu in the bottom right. Please help.

    Do you get any error messages?
    Regards
    TD

  • Acrobat 7 stops working, asked for reinstall

    I ran Clean My Mac, and after, Acrobat and Distiller (7) refused to load, saying I should reinstall from my original CDs. Well, I didn't originally load them from CDs, but via download. How do I reinstall without resorting to CDs. (Yes, my prior backups failed me in this instance, too.) And no, I don't want to purchase Acrobat 9, just reinstall 7.) Any clues about how I might accomplish this? Thanks. david

    When Acrobat 6 came out there was a Standard Version. However there were so many Complaints that you could actually do the same or less with it than the Mac's on internal Acrobat engine, it was dropped as of version. In the PC world there is a Standrd version all it does is Make PDF's. You can's do anything but just very basic stuff. The Pro Version In Mac was equivelent to what was in Acrobat 5 e version. (woud do everything except the Print press stuff). In PC Much the same. PC's also have an extended version inwhich you can use XML. There never has been and most likley never be an extended version for mac.
    Now, starting in Version 7 there is Pro version only for Mac. There is no reason for a Standard version since since what's in a Standard Package the mac system can already do.  PC viewing system is not based on PDF so, even a Standard version is needed.

  • My adobe acrobat x stopped working whenever i'm trying to print a file..can someone tell me why?

    starting yesterday , the adobe acrobat in my workplace pc stopped working whenever i try to print something. this problem really troubles me and my work.. please help if someone have the solutions.

    O.k. Jacob, I’ll take your word for it. But I know there have been problems saving Word files on Windows.
    If you Save As before you Save it somehow messes up the file directory and produces a never-ending series of error reports.
    I have got around the problem by copying the text to a new file and making sure to Save the first time.
    Then Cancel on the first file, whereupon it seems to relegate itself to the memory hole.
    Normally I work on a Mac though. Never had any problems like that there, except that you’re not allowed to use colons in file names.
    Accented letters have been known to misread in linked files and are best avoided. Ý and ý are known culprits.

  • I stopped the plug-in and now I can't do anything on Firefox?

    I was on youtube and got a pop up saying that my plug-in stopped and I could continue or stop the plug-in. I clicked "stop plug-in" and now when I open Firefox, it does not let me type anything into the web browser or click on anything. Nothing is opening. How do I fix this? What happened?

    Hello
    Change a Firefox setting to turn these plugins back on
    # In the Location bar, type''' about:config''' and press Enter.
    * The about:config "This might void your warranty!" warning page may appear. Click'' I'll be careful, I promise!'' to continue to the about:config page.
    # Search for''' plugins.load_appdir_plugins'''
    # Double-click plugins.load_appdir_plugins to change its value to true.
    # At the top of the Firefox window, click on the File menu and select Quit . When you restart Firefox the plugins will be enabled.
    Please Reply Back to us and let us know if it worked for you or not.
    Thank You.

  • Been having trouble with printer drivers, so I uninstalled Photoshop CC and now I can't reinstall. Getting an error code 50

    I can't get cc to install. error code 50

    Can you open the CC Desktop Application Manager.  Click on the cog icon top right corner. Then on Account and see what version you are running?
    If less than 1.6.0.393 then you need to update the Desktop Application Manager.   I think that _might_ fix your error 50.

  • My iPhone 4 stopped updating in the middle of the process and now I can't use my phone. Itunes also doesn't recognize it, but my computer does when it charges

    So I was talking to my friend on the phone and hooked it up to my computer to sync and the update thing appeared. I clicked on update and download the latest update for it and it was going smoothly. After the software/firmware (I can't remember which one) was extracted, my phone was backed up. Once the back-up was complete, iTunes said preparing update. That's when I got a message saying the update could not be performed or something (it sounded like the phone came unplugged or something). Now my phone is stuck on a screen with a usb connector with an arrow pointing to an iTunes logo.
    I've tried pressing the sleep/wake button, holding it, holding the home button, and holding both for a hard reset. Nothing has worked. I have an Apple Care policy, but I want to see if there's a way I can fix it so I don't have to go to an Apple store.
    I can't rememebr what OS I was running at the time, but I think the update was for 4.3.3 if that helps
    Thanks in advance for your help!

    Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore

  • Firefox updated itself to 3.6.9 and now I can't print anything from an open page, because HP Smart Web Printing doesn't work with this version. What's a replacement extension?

    "An unknown error occurred while printing."

    I have the exact same problem. I updated to 3.6.12 and encountered the "blank page" printing problem. I ended up re installing Firefox 3.0.19. Printing works great. Also Firefox 3.5.15 gave the same blank page printing problem. I also installed "Better privacy" and " Ghostery"at the time of updates. These programs do not run under the 3.0.19 version. Not sure if if they are related to the problem. Good luck and hope a solution to the problem comes about.

  • I changed my appleID and primary email and now I can not access anything. iphone shows my old appleID and I can't log in with my old password but I can not log out and log in with new ID. How do I get iphone to work with my updated ID?

    My old nternet account was cancelled and with it my emails. I updated my apple id and password in all my devices (ipad, iphone, imac, except for my moms iphone. I am trying to log out from my old account and set her up with her own apple ID and iCloud etc but it does not let me log out. I have a notebook with all my passwords in it so I know for a fact the password for the old ID/ email is correct yet a window keeps popping up that it is incorrect. I have spent hours reading and trying to fix it myself and nothing is working, same window keeps popping up. Any ideas on what to do? I have an iphone 4S, all software up to date and I made sure my moms phone is also updated. Thank you, any help is greatly appreciated.

    Hi ccharat,
    Welcome to the Apple Support Communities! It sounds like you did a good job editing your Apple ID and primary email address, but you didn’t sign out of iCloud on your iOS device before hand. What you may need to do in this situation is go back to the Apple ID website and edit your Apple ID and primary email address back to the email address that is signed in with iCloud (there is no need to verify the account after editing it back to the old account, just changing it back is enough). Once your Apple ID is back to the original account, delete the iCloud account from the iOS device and be sure to keep all info on the device when prompted. After you delete the iCloud account, go back to the website and edit your Apple ID and primary email address back to the new address. Once it is back to the account you would like, you can sign into the iCloud on the iOS device with that new account and merge all of the data when prompted. Please use the following article as a reference.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Change your Apple ID temporarily
    If signing out and back in to iMessage or FaceTime didn't help, try these steps:
    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    Scroll down and tap Delete Account, then tap Delete to confirm.
    Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    Enter the password for your previous Apple ID.
    Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    Return to Settings > iCloud and sign in with your new Apple ID.
    I hope this helps,  
    -Joe

  • I dropped my computer and the screen cracked and now I can't see anything. I am using an adapter to hook it up to a monitor to see if the computer still works. All I see is the welcome screen without the login window. How do I bring that up to log in????

    So yeah, I dropped my computer and nothing comes up. I'm using an apdapter to use a monitor I have to see if the computer still works. It shows the default picture of Leopard galaxy thingy but the login window doesn't come up so i can log in. What do I do????

    I assume this is due to the fact that system detects your internal monitor as default one, and that is there where system sends main data. In order to force system send data to the external monitor, get a mouse and physical keyboard, close MB lid, and then press any key on the external keyboard.
    when you get there, go to system preferences/display, and manually move the Apple upper bar to the external monitor, then choose mirror; ultimately, set optimal resolution.

  • HT201210 I tried to update my Ipod and now I can't do anything with it.  It has the ITune logo and the adaptor plug on it.  I can't stop it or shut it down.  Could you please tell me how I can use my IPod now.  I don't want to restore it, because I may lo

    To whom it may concern:
    I was charging my IPod and I received a message to update it.  Now I can't shut down or turn of my Ipod.  It has the ITunes Icon and the adapter plug on it.  It states I need to restore my IPod, but I could possibly lose all of my data.  I have spent a lot of time and money on itunes and games.  I really don't feel like going throught this again.  I was having problems in December with "The Tribez" game.
    Could someone please tell me what to do to restart my IPod without losing all of my data.
    Thank you,
    Frances D. Hood

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • I reinstalled my Snow Leopard and now I can't retrieve my saved passwords.

    The save passwords option is no longer present in my toolbar. My old saved passwords are not there in Firefox preferences. Nothing I can find on the help site seems to help, including live chat. I did find the two files Firefox says are connected to saved passwords in the material I back-up before I re-installed my operating system. I dragged them to the corresponding location on my new hard drive, and that didn't do anything.

    You need to update to Safari 5.1
    Safari 5.0.6 is for Leopard v10.5.8, see system requirements here > Safari 5.0.6

  • Help!  I unplugged my Ipod and now I can't get anything to work...

    So, I made a mistake. I unplugged my ipod, when it said "do not disconnect".
    Now, when I plug it in to my laptop, Itunes freezes up, and doesn't sync.
    That means I can't restore the factory settings.
    Plus, everytime I plug it in now, it says "do not disconnect."
    What should I do? Should I reformat the Ipod drive? (it's an Ipod Photo)
    Any help appreciated.

    Did you get a response with a solution? i'm having the same problem, and my iPod mini won't connect to my car with the USB cable, which I think is related to the same problem. My iPod mini screen reads "do not disconnect" when it is plugged into my computer and I can only access my music w/ iTunes. Please let me know what you found out. I also have a nano, which is doing the same thing. Could be my computer is corrupted?
    Thx,
    Stacey D

Maybe you are looking for