Acrobat 9 wants licence - CS4 Design Premium license doesn't work?

I have CS4 Design Premium that I upgraded from CS3 Design Premium. It has been installed and all programs working for quite some time.
Recently I uninstalled CS3 and CS4 wanted the license re-entered. I found my CS4 box and entered that license number in, but it also wanted the CS3 number as the elegible upgrade. I couldn't find it.
Photoshop, Dreamweaver, Illustrator, Acrobat all of them kept asking for the license, so kept clicking past the dialog that said, I only had "x" days left. When it got to "0" days, I had to dig through the back room until I finally found CS3.
That made the entire suite work except for Acrobat. Acrobat seems to have a different activation than the rest of the suite, but it won't take my CS4 number.
What can I do??
Kirk

1 - this is for CS3 but may help
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=1
2 - Adobe license problems http://www.adobe.com/support/contact/licensing.html
3 - Contact Adobe, this is just a USER forum
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623

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I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

Yes. A single user license allows for activated installations on two machines of the same platform type (Windows versus Mac). A limitation in this allowance is that only one of the machines can be using the Suite software at any given time.

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Steve,
I appreciate your answer. While it might work, I'm a bit hesitant to remove the other programs as a possible solution since they are all currently working.
With Acrobat 9 Pro failing with the OS 10.7 upgrade, I'm hoping that there is a less severe solution.
Since the trigger appears to be 10.7 and may have something to do with the discontinued support of Rosetta, I could be spending a few hours working on a reinstall without a change. Yes, it might work. The "might" is the part that makes me hesitate.
Is anyone else out there on OS 10.7 and running Acrobat 9 Pro? Any issues with anyone else?
Thanks Steve. I do appreciate your offering a solution. I may end up trying it if nothing else comes together.
Mark

How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

open a cs4 program>click help>deactivate.
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Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

It's possible to transfer licenses but it must be done by contacting a Customer Service representative by phone or web chat. They'll probably have you submit a form.
Contact Customer Care

Upgrade version acrobat from cs4 design premium

Please, we have the product cs4 Design Premium and need upgrade to last version Adobe Acrobat XI, it is possible?

132998045 wrote:
Thanks, but we only need upgrade the last version Acrobat, it is possible?
Not from Design Premium CS4, no.
As Mylenium says, you can only upgrade a suite to another suite. You cannot upgrade the individual components of a suite (in your case just Acrobat).
Your options:
Upgrade your Design Premium CS4 to any CS6 Suite before 31 Dec 2012.
After that you will lose all upgrade options due to Adobe's new "one version back" upgrade policy which takes full effect from 1 Jan 2013.
http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html
Buy a new full version of Acrobat XI
Subscribe to Acrobat XI
http://helpx.adobe.com/x-productkb/policy-pricing/acrobat-pro-xi-subscription-faqs.html
Join the Creative Cloud

Is there a way i can install one licensed adobe cs4 design premium in both my desktop and lap top?

I just bought a macbook pro and would like to install adobe cs4 design premium on it, but I also like to keep it install on my desk top. Is there a way i can install one licensed application on both computers? Thanks for your help.

Read the license agreement . There will be a lot of impenetrable legalese gobbledygook in it, no doubt, but I bet it will be crystal clear on the subject of how many computers the software can be installed and activated on at once.
My money is on one.

Cs4 design premium broke acrobat

I installed CS4 Design Premium and It broke Adobe Acrobat. After CS4 install when I tried to open Acrobat, I will get Force Quit error. I removed CS4 and ran the CS4 cleaning utility. Then reinstall CS4 and same issue.
I am installing this on a Macbook Pro( 2.66 Ghz, 4GB, 300GB HD) running Leopard 10.5.7
Any Suggestions
Thanks In Advance

What Acrobat?

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back in 2009 i bought cs4 design premium package(windows) for school. two years later my computer was badly damaged and was wiped clean of all software and never used again. i now have bought the surface pro 2 and was planning on dowloading my cs4 for work on the go, but i have a few questions.
below are a few questions with added detail that i would need answering if i am to proceed any farther.
will i be able to download my cs4 design premium onto my surface pro 2 through an online download if i purchased the disc version back in 2009, or do i need a cd to usb device to dowload the software?
- only downloaded the software once on my old computer before it was damaged.
I lost the coupon/serial code, is their a way for me to find it again or redeem it.
- cs4 was downloaded onto my old windows computer, but the computer was badly damaged and the hardrive was wiped clean.
- before the hardrive was wiped my brother made a backup (would i be able to retrieve the code if l search through the backup?)
- when i first registered cs4 i gave a lot of personal/contact information, would this help me redeem my code?
- purchased cs4 at my schools book store. (don't see this being a problem, but thought i should add just incase)
- still have all the disc's and cd case, just lost the little piece of paper with the code.
will i be able to upgrade my cs4 to a more up to date software like cs5 or cs6 without the code?
i would really appreciate any help anyone can offer; thank you for your time.

No serial, no install, no updates. It's as easy as that. And forget about trying to retrieve your serial number from a backup - that's just not how it works. It's genuine cryptography and you probably missed the critical parts, anyway. For anything beyond that, you realyl have to call support. Yes, there is a chance they may have your details because with S&T editions registration is mandatory to obtain a serial and they should be listed on your Adobe account already. Otherwise just ask them and be persistent.
Mylenium

Error trying to install CS4 design premium on windows vista home premium

I'm having trouble installing CS4 design premium, as soon as it does the checking system it comes up with an error that says I need windows XP sevice pack 2 and some other windows. I have Windows vista home premium and all the other requirements, so i'm not sure why it's saying that? I do have CS3 installed but I didn't want to unistall it before I installed the CS4, cause then I wouldn't have anything to work on. The CS4 is brand new and I have it installed with no problems on another computer that has windows XP. Would I have to uninstall CS3 before I try to install it? I'm afraid that I will be left with neither if I do that and this was not a cheap investment to take that chance. Does anyone know how I could get CS4 design premium installed?
Thank you
Jorge Gonzalez

You should npt have to uninstall anything except Acrobat for CS4 to install. You can call tech support for free installation support.

CS4 Design Premium on OS X Mavericks 10.9.4 ?!

Hello.
After migrating Adobe CS4 Design Premium on my iMac are all programs running.
Only InDesign does not start (no license function > error:5)?!
All the solutions from the adobe support site doesn't solve the problem...and from adobe directly i don't get support cause an old software...?! (great!!)
How can i solve that?? Need help urgent, cause i need it to work!!!
Thanks for ideas!
Ps: Acrobat 9 Pro runs perfectly. After the whole tests to solve the adobe license problems i already had to log in when the program starting. It seems like acrobat will installing something new. Is there a solution for this too??

I think you need to reinstall the Adobe CS package. Migration doesn't always copy over everything.
Acrobat 9 does a check that all files are there, and "self-heals" if components are missing. It's odd if it's doing it every time, though.

Acrobat Error after installing CS5 Design Premium

OK, I'm going to try and explain exactly what I am doing and when I'm getting this error so please bear with me.
I am trying to set up a test computer for testing CS5 in our production flow. After reading some of the posts here and other places I felt it best to start with a clean system on my test machine.
I have a Intel Dual-Core 2.66GHz machine with 2GB Ram and system OS 10.5.8 (Don't have access to Snow Leopard at the time) OS was loaded clean, nothing on the machine prior to loading the system.
We are a large company and we are on a maintenance program for our Adobe Software so all I received as a installer for CS5 was a .dmg file called DesignPreium_CS5_LS1.dmg. I'm assuming that this installer is just an upgrade installer from CS4 to CS5 because it did not install Acrobat 9 Pro after running the installer. This is where my problem starts.
I had already read that there was not an upgrade for Acrobat and to just use the one that came with CS4 so that is what I am trying to do. I got out my CS4 Design Premium disks and installed just Acrobat 9 Pro.
The problem I'm having though is that when I try and launch Acrobat it gives me the error that says "Suite Product Activation Needed" (Please see image below. So that's what I tried, I launched InDesign CS5 and then Acrobat 9 Pro but I got the same error.
Is there any way to get Acrobat 9 Pro running on this machine without first installing other components of CS4 that were on the installer disk with Acrobat 9 Pro? Doing this would make it very difficult to ever install a clean copy of CS5 in my opinion. When I start with a fresh machine I want to start with a fresh machine, not install components just to uninstall them later so that certain parts will work.
If I haven't made it clear what I'm trying to do ask and I'll try and fill in the blanks.
Any thoughts? Hopefully you see this Dov and can add some insight on the options I have.

Hi,
I know from another site that you solved this problem with using a CS3.3 disc that you had. Exactly the same thing is happening to me. Only difference is I just wanted to free up some space and have been using the CS5 for a few weeks now so uninstalled the CS4 as it seemed odd to keep it on when it's not necessary. But now this. I have gone back to the download page and tried to reinstall but nothing. I'm guessing I will have to dig out my cS4 discs but just thought I'd see if there was a more logical alternative?
Jane

Acrobat 9 wants licence - CS4 Design Premium license doesn't work?

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