Acrobat 9 Will not activate in CS4.HELP!
HELP!
I bought CS4 suite a couple years ago and I love it all. However, i bought a new computer recently (windows 8). CS4 has 2pc installation so I installed the software from the origional disks and used the same serial number and everything seemed to go fine Illustrator, Photoshop,Indesign and everything seemed to work fine except for Acrobat pro 9. It asks for a serial number to use it or to use it as a trial and will not accept my serial number for the suite.
1. First I attempted to uninstall and reinstall myself. Same problem
2. I uninstalled, restarted, then uninstalled
3. I connected to adobe tech support chat where I repeated the above steps thats 4 installs at this point.
4. I have an external optical drive so it takes a while to install the whole suite so the tech had me copy the installation dvd contentes on the desktop then uninstall and install again. Same problem
5. then the tech had me uninstall the software, run a removal tool then reinstall. Same problem
6 After 6 hours Of chat i had to leave.
7. I reconnected to chat help again with a support number a few days later. Of coarse I had to uninstall again, run the removal tool again, then remove a data file from a folder. Tried to reinstall which failed because of the missing data file.
8. i then was instructed to copy all the files from the DVD again to the desktop after explaining that i had already done this and try to uninstall and reinstall again. Same problem. After 4 hours at this i called it a night.
9. a few days later i actually called tech support on the phone where after 10 minutes of questioning confirming my identity and making sure i was not trying to scam adobe into getting something for free heaven forbid I was asked yet again to uninstall and run the removal tool (this is 9 uninstalls and reinstalls we are up to now.)
10. After the above still didnt work i was instructed to uninstall again and this time install from the DVD. Again this is an hour long process because of a USB 2.0 External optical drive. After about 45 minutes of waiting and poppin in and out to check on my progress the tech disconnected me after too much time had elapsed and told me to call back. Total length of the call was about 3 hours.
there were several steps I am sure I forgot in this post. With a few of the techs we tried deleting different files and reinstalling and such. Before anyone asks i did have my antivirus shut down and no other programs were running during installation. Bottom line I paid alot of money for this suite and I need it to work. I do not have the time or the patience to reinstall and uninstall again (after 10 times). After ten installs and over 15 hours of tech support who do I need to contact someone who can get me a new serial number for Acrobat 9 so i can get this thing working again. I refuse to pay $500 for a new number for a program i have already paid for. I WILL NOT REINSTALL AGAIN. I just need someone to help me out here.
Thanks
1. Acrobat 9 is not Windows 8 compatible.
2. Have you installed a regular version of Acrobat or the version that came with CS4. The CS4 version picks up the activation from the suite and cannot be separately activated. It could be that the activation information is not being transmitted in Windows 8.
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