Acrobat 9 won't install from CS4 dvd

Yesterday, I reported an issue with Acrobat. A users PC crashed a few weeks ago & I reinstalled CS4 from the original DVD we purchased. All applications installed except for Acrobat. I was instructed to download CS4 from the following website: http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
then install Acrobat only. However, when I attempt to install it, the computer hangs at "Preparing to Install..." The PC isn't frozen, I just can't get the installer to move forward. Adobe won't help since this is an older version. All my online searches regarding this issue simply reveal that many other users have the same problem installing Acrobat from DVD - but I can't find anyone who has a solution. Has anyone in this forum found a work-around to get Acrobat 9 installed?

The Acrobat 9 download won't accept my CS4 license. What I ended up doing was jumping through several hoops to get this to work:
Edited Acrobat out of the registry - no change, still pauses during installation
Uninstall CS4 entirely
Run Adobe CS4 Clean Script - see http://www.adobe.com/support/contact/cs4clean.html
Run Microsoft Installer Cleanup program
Reinstall CS4 including Acrobat
Neither the registry edit, Clean Script or Microsoft installer cleanup fix the problem on their own. Yet, when I did them all in succession, Acrobat installed successfully - finally! I hope this information spares someone else from investing too many hours to fix their installation problem.

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Acrobat 9 Professional won't install from CS4 discs

I am not able to install Acrobat 9 Pro from my CS4 DVDs. All of the other programs install.
I have tried the following:
- Uninstalled all other versions of Acrobat Professional
- Copied the DVDs to the desktop and tried installing from there
- Used the Microsoft Windows Installer Utility (could not find any references to Acrobat Professional)
- Disabled anti-virus software
- Disabled Windows startup services that might conflict
Nothing has worked.
I found something online that indicated the problem might be a corrupt data1.cab file.
Does anyone have suggestions on what I can try next?
Thank you!

The Acrobat 9 download won't accept my CS4 license. What I ended up doing was jumping through several hoops to get this to work:
Edited Acrobat out of the registry - no change, still pauses during installation
Uninstall CS4 entirely
Run Adobe CS4 Clean Script - see http://www.adobe.com/support/contact/cs4clean.html
Run Microsoft Installer Cleanup program
Reinstall CS4 including Acrobat
Neither the registry edit, Clean Script or Microsoft installer cleanup fix the problem on their own. Yet, when I did them all in succession, Acrobat installed successfully - finally! I hope this information spares someone else from investing too many hours to fix their installation problem.

I have a Mac Pro 8 Core and Snow Leopard won't install from the DVD.

Any idea why?

Either your machine doesn't meet the [Snow Leopard system requirements|http://www.apple.com/macosx/specs.html] - which I can't imagine would be the case for that machine, though I don't know that for sure - or you're using the wrong disk. Note that the gray disks that shipped with one machine will not work on a different one, unless they are exactly identical models. Or, I suppose, you've got a bad disk or hardware problem.

Lightroom 6 won't install from DVD

I bought Lightroom 6 and burned the files to a DVD, same as I have done for 3,4, and 5, but it refuses to install from the DVD. Keeps asking for the Lightroom 6 DVD. However if I copy the DVD to a folder on my desktop and then start the install everything works fine. I worked with Adobe support but we were unable to get it to install directly from the DVD.
Anyone else have this problem? Windows 7 Pro X64.
Thanks,
Lee

It's resolved now, I have tried it again (now the 7th time) and for some reason it decided to work!

TS1394 Can't re-install Leopard. Trying to reinstall the OS because computer locks up. It is a 2008 iMac that came with Leopard. Upgraded to Snow Leopard. Tried to archive and install from original DVD that came with iMac. Installation failed, so tri

Computer locks up, so I want to reinstall the OS. I had upgraded to Snow Leopard.
Tried to do an archive and install from the DVD that came with the computer, but that failed.
Tried to do an erase and install, but the install stops somewhere near the end, 13 minutes to go. Tried several times, same result.
Can't reboot from the install disk, it just ejects the disk and I get the flashing question mark.
Any suggestions will be appreciated.

I think my hard drive is toast. When I boot in single user mode, I get the following text:
CSRHID Transition Driver: start booting in single user... will wait for window server
Then the following text appears, repeating itself over and over, except that the numbers (indicated by "xxxxxxx")
SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x03, ASC = 0x02, ASCQ = 0x00
SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x03, ASC = 0x02, ASCQ = 0x00
disk1s3: I/O error.
0[level 3] [READUID 0] [Facility com.apple.system.fs] [ErrType IO] [Err No 51] [IDType READ] [PB1kNum xxxxxxxxx] [LB1kNum 0] [FSLogMsgID xxxxxxx] [FSLogMsgOrder First]
0[Level 3] [READUID 0] [Facility com.apple.system.fs] [FSLogMsgID xxxxxxxxxx] [FSLogMsgOrder Last]
These messages keep repeating with the numbers (xxxxxxxxx) changing with each iteration.
Does this indicate a bad hard drive?
Thanks.

IMac can't/won't boot from Leopard DVD

My 1GHz G4 iMac can't or won't boot from the DVD, although I know the media is good.
I get stuck on the grey screen, the rotating bug stops rotating after about 5 minutes.
It will still boot from the hard disk fine, and will boot with other DVDs as well. Hardware diagnostics check out fine.
I did try single user mode, it will get there OK.
Verbose mode spits out a lot of messages (who knew? - lol), but nothing that seems to point to any one issue. It too stops spitting out messages after about 10 minutes.
Any ideas?

I did try the clicking the mouse thing just for the heck of it... no joy.
I do see a few other threads like this one, so I'm not alone on this.
The error messages I see are (not going to type them out all the way):
launchd[1]: Failed to count the number of files in /System/Library/StartupItems no such file or directory
Then a bunch of mDNSResponder errors, also saying either no such file/directory or invalid destination port.
Then a message saying Folder Manager is being asked to create a folder (cach) while running as uid 0
Then Cannot use ATS Persistent Store - switching to old FODB cache code
kextd[47]: root filesystem is read-only; skipping kernel link data generation
followed by a couple of errors from configdp[41]
Then nothing....
Still stuck...

I have Acrobat XI Pro installed from having updated to Adobe Design.NIs it necessary to replace this

I have Acrobat XI Pro installed from having updated to Adobe Design. Now that I am a CC user, Is it necessary to replace this with Acrobat XI Pro from CC to be notified of updates?

no, you're good.

Tiger/Panther install problems - won't boot from Tiger DVD or Panther CD

My Mum has an iMac G3 CRT, running at 500MHz, with 1GB RAM, a 20GB HD, & a slot-loading internal CD-RW.
The iMac in question is the model described here: http://www.everymac.com/systems/apple/imac/stats/imac500indigo.html
She only uses the machine for email & web browsing, but because it runs OS 9, it won't run a modern web browser (it's stuck on Internet Explorer 5.1.7) so lots of websites don't load properly or work at all. This is fair enough as IE for the Mac hasn't been updated since 2001.
My idea was to upgrade the machine from OS 9.2.2 to (ideally) 10.4.11, or failing that, 10.3.9, which would then let her use the current version of Safari, or possibly even Firefox. (Any thoughts on which would be easier for a currently IE-using technically-challenged pensioner would be welcome, although I prefer Safari myself, despite its shortcomings).
The iMac only had it's original 128MB of RAM until recently, but I persuaded her that it would be a good idea to spend 70-odd Pounds on 1GB of RAM so that OS X could not only be installed (which would let a modern browser be used) but would run at a useable speed. The minimum requirement for Panther is 128MB of RAM, but I suspected that it would run like treacle on a 128MB G3, and I was hoping to go for Tiger anyway, which requires 256MB.
As Tiger comes on a DVD (I have the retail/generic version) and the iMac has no DVD drive, I borrowed a friends external LaCie FireWire DVD-RW drive (the Porsche styled one). The DVD mounted first time, and the Startup Disk control panel let me select it.
When I restarted, I got the initial OS X pale grey screen with the dark grey Apple logo in the centre, with the spinning circle thing below, but after a minute or so, I could hear the DVD stop spinning in the drive, and a few seconds later the dark grey Apple logo changed into a dark grey "circle with a line through it" logo, with the normal circle thing still spinning below. This is how things stayed for many minutes, so I just restarted with the external drive off, and eventually got back to a normal 9.2.2 boot-up.
Next I tried running the "Mac OS X Install" application on the Tiger DVD from within 9.2.2. This started and came up with a big Tiger logo screen with a button labelled "Restart". Clicking it brought up an OS 9 error dialogue though, which said something along the lines of "the Tiger DVD cannot be selected as the startup disk" with a number 2 in brackets at the end of the error message - like this: (2)
This error occurs both if I select the Tiger DVD in the Startup Disk control panel prior to running the "Mac OS X Install" application, or if I select the internal hard disk. I know the DVD isn't faulty, as I used it to successfully boot my own Mac (a Power Mac G4 Mirror Drive Doors) just the other day, in order to repair permissions on the startup disk.
At this point I gave up on Tiger and tried to use the first of 3 Panther CDs that I have. These 3 CDs are burnt copies that came with my own Mac and contain version 10.3.2.
The CD refused to be selectable in the Startup Disk control panel. It's icon was greyed out, and so I couldn't boot from it. I tried running the "Install Mac OS X" application on the CD from within OS 9, but got the same error with the 2 in brackets when I clicked the "Restart" button, just like with the Tiger DVD.
Initially, I suspected that these Panther discs might be machine-specific, rather than the retail/generic version, because of the first CD being greyed-out in the Startup Disk control panel, but then the error dialogue that matched the one I got when I tried the Tiger DVD makes me think that my Panther CDs might be generic after all. Examining the first CD on my own Mac, it appears to be generic, but I'm not 100% sure, as the CDs are copies and as such don't have the usual identifying information on the labels. There are no machine-specific files that I can find on the first CD, which is dated January 9th 2004.
Various websites mention that when Tiger was current, Apple would swap a retail copy of the DVD for a set of CDs. I've looked on eBay but not been able to find any. This doesn't surprise me though, as there will be very few copies of Tiger on CD out there, and even fewer copies that people would want to sell.
There are a few retail copies of Panther available on CD, but if my current burnt copies of these discs are in fact generic, then buying a new set would make no difference. Besides, I'd prefer to use Tiger.
The Tiger minimum requirements (see http://support.apple.com/kb/HT1514) say:
"To use Mac OS X 10.4 Tiger, your Macintosh needs: DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation"
What it doesn't say though, is whether the DVD drive has to be an internal one with Apple firmware/modifications, or whether an external 3rd party one will do. However, I know from various websites that it's possible to load Tiger onto this sort of Mac, and sometimes even older non-FireWire Macs, despite what the minimum system requirements say.
If anyone has any suggestions I'd be much obliged!
Thanks.

The problem is now solved, but I'm not sure how I managed it, unfortunately.
Having read the article at http://docs.info.apple.com/article.html?artnum=75430, I checked both my Tiger DVD and my first Panther CD, and neither had the firmware updater on them, despite what the article said, so I downloaded it. However I was sure I'd applied a firmware update to the iMac a long time ago, and the 4.1.9 version number seemed familiar.
When I checked, I had in fact already applied the firmware update a few years ago!
I tried running the "Mac OS X Install" application on the Tiger DVD from within 9.2.2 again, and got the same error message as before. I was wrong about the error code though. It was minus 2 in brackets, not 2 in brackets.
The full text of the error message is:
An error occurred.
"Startup Disk was unable to select the
install CD as the startup disk. (-2)"
I tried selecting the DVD manually in the Startup Disk control panel (as before) and running the application again gave the same error message (also as before).
I then went into Extensions Manager to see if there was anything there that might be interfering with things. The only thing that caught my eye was the LaCie SilverLining control panel (which I think was version 6.4.5a). This was something that originally came on a floppy disk accompanying an external hard drive that I used to use years ago at a place I worked, and I used to find it invaluable back in the OS 9 G1 Power Mac magneto-optical external drive days!
I couldn't remember what it was doing on the iMac, but I switched it off, and then clicked "Restart", hoping that when I rebooted (in OS 9) the error message wouldn't come up when I ran the "Mac OS X Install" application.
However, I'd forgotten that I'd switched the Startup Disk control panel to the DVD, so when the iMac restarted, the initial OS X dark grey Apple logo screen appeared, and I expected the dark grey "circle with a line through it" logo to appear shortly afterwards, but it didn't! The iMac booted up from the DVD, which then let me install Tiger! I was then able to apply the 10.4.11 update, plus all the others that Software Update provided. About half a dozen restarts and several hours later, the iMac is now fully updated & configured, favourites are copied over to Safari 3.1.2, and all I have to do is teach my Mum how to use the OS X Finder, Mail & Safari, as opposed to the OS 9 Finder, Outlook Express & Internet Explorer...
Switching off the SilverLining control panel seemed to do the trick, but since the iMac then rebooted from the DVD, not the internal hard disk, I don't see how it could have possibly had any bearing on things! Very weird!
Anyway, thanks to Allan Jones & spudnuty for their advice. All's well that ends well!

Bundled applications won't install from DVD

I have re-installed my macbook pro (early 2011) and have tried to install the bundled applications from the supplied dvd but they won't install. I have tried several times and it keeps telling me that it can't be installed. Has anyone else had this issue and found a solution?

It's resolved now, I have tried it again (now the 7th time) and for some reason it decided to work!

Premiere/AE won't install from CS5 PP DVD's

I've been trying to figure this out for a whole day now....
Just put a new hard drive into my computer (pulled out a flaky one), and installed a brand new copy of Windows 7 on it. Did all the windows updates and then got about re-installing Production Premium CS4 and CS5. Everything was running beautifully, CS4 installed no problems, CS5 was installing well too but then the installation encountered errors.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 4 error(s), 0 warning(s)
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Photoshop CS5 Core depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Illustrator CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Encore CS5 depends on Required Common Fonts Installation to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
This caused After Effects and Premiere (the two programs I use the most) to not install. I checked functionality of everything else...Illustrator, Photoshop etc...all fine.
Since then I have browsed forums and googled for solutions...I've tried many suggestions such as running windows in modified startup configs, un-install - run the CS5 cleaner utility and re-install, uninstall CS4 and then try CS5 as well as go into my fonts and change permissions of every installed font for both system and my user ID to full control. Nothing is working.
The last resort I have is to wipe the drive (which was as clean as it could ever be before this install mind you....)re-install windows and see what happens....I am expecting it will fail again.
For what it's worth this is also being installed on the exact same computer as before....just with a new hard drive and OS changed from Vista to now Windows 7.
I also notice that this is a problem others have had to with several posts outlining very similar scenarios! However I see very little that has actually be a succesfull resolution for many of these posts....
Anyone with any help to offer would be greatly appreciated!
James

Have got it working now after another install of Windows 7.....rather than doing ANY updates to Windows or installing ANYTHING else before getting into installing Production Premium, I immediately installed CS5 after Windows had finished installing and i went smooth.

Flash will not install from CS4 Web Premium on XP

I installed CS4 Web Premium a while back and, since I do not do a lot of Flash development, I didn't realize right off that Flash CS4 did not install. However, I just tried to go back and install it from the DVD and it shows in the list but the box in front of it is uncheckable. The heading at the top says to check the boxes to install or reinstall the applications. Other programs such as Dreamweaver, Contribute, Acrobat, Illustrator, Photoshop, etc. can be checked but the box in front of Flash (and Soundbooth, etc.) are unresponsive. I do still have CS3 Web Premium on this machine which has Flash CS3 Professional and Flash CS3 Video Encoder as well as also still having Studio 8 and CS 2 with Flash 8 and Flash 8 Video encoder and InDesign CS2 & CS3, Visual Communicator, VlogIt, etc.. Do I need to remove any of those first? This machine is about 3 years old (Dell Optiplex GX620) running Win XP. I'm about to upgrade to a new machine in about a month that will be running Windows 7. So I will be doing a clean install of CS4 Web Premium then. But it would be nice to fix this so I can work on some Flash files before then. Any help would be appreciated. Thanks.

Hi, I'm assuming you are using the Manual Install. Did you already Uninstall any current Flash Player version?
If not, download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Then download and SAVE to your Desktop the Installer:
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Use the EXE Installer for Windows and Internet Explorer. Use the EXE Installer for the plugin based browsers
Then use the Administrator Account and CLOSE all browser Windows. Disable any instant messenger service from the system tray.
Run the Uninstaller and reboot(restart) your computer.
Then Run the Installer and reboot.
That message appears because the IE browser window is open.
Thanks,
eidnolb

Installing from external dvd rom

Hi,
Is it possible to install solaris 10 from external dvd rom. If yes then how?
Thanks,
Javed

I just did this on a Sun E420, attaching a SCSI DVD-ROM to the external SCSI connector, so that it's on a different SCSI bus.
Did a probe-scsi-all to see the device.
Did a devalias cdrom to see what that path looks like
Did a devalias dvdrom <path to DVD like the cdrom>
boot dvdrom (worked)
to make the device alias permanent (devalias setting is lost after reset or power down) use nvalias command (like the devalias) and make sure the use-nvramrc? OBP env variable is true. (see online OBP docs).
If you have a x86/x64 system, this won't help.

Won't boot from OSX DVD

I am running 10.4.8 on a MacBook Pro--suddenly it tells me I can't install this OS on this computer (?). Also, it won't boot from the Tiger DVD (all other DVD's work fine). I tried holding down "C) on startup and even the cmd-opt-shft-delete combination. Something strange here. I'm wanting to install X11 but can't get the DVD to work. What can I try?

You cannot install a prior version of OS X on any Mac unless you: a. Do and Erase and Install; or, b. Do an Archive and Install. However, neither of these is needed to install X11. Insert the OS X Installer Disc One (gray label) that came with your computer. Locate the Additional Software package and double-click on it. When the installer loads you can select the items you want to install by placing a check in the box beside the item's name in the list box. Check the X11 box then click on the Install button.
You can only boot an Intel Mac using the installer disc that came with the computer (gray label.) Retail installers (black label) will not work with Intel Macs.

MacBook Pro Won't Boot from Leopard DVD

My brother's MacBook Pro (2009 13") won't boot from the Leopard install DVD. Here is what happened:
- I tried to do Bootcamp on it. I installed Windows 7 but realized that there were no Bootcamp drivers for that.
- Deleted Widnows 7 and put the XP install disc in. Somehow, it formatted my Mac partition instead of my Windows partition.
- Now that the MBP was only running Windows XP, I connected it to my iMac in target disk mode and wiped it (GUID, one Mac OS Extended (Journaled) partition).
- I tried to put the Leopard (10.5.0) install DVD in there so I can restore from the Time Machine backup, and it sees it when I hold option at bootup but refuses to boot from it.
- I reset the PRAM and tried again, no luck.
What is going on here? Does it have to do with the fact that it was doing Bootcamp? I either want to boot from the disc or somehow restore from Time Machine some other way. I can use another computer (my iMac) if I need to.

Haha yeah, I posted right before. The thing I'm wondering now: Does this mean that a Mac that came with Lion cannot be downgraded to Snow Leopard? Well, I'll save it for another question if I ever cross that bridge.
Limnos wrote:
Just so we know, this is the original OS disc that came with this computer? Even if you're trying to use a retail installer disc I am not sure those came out the the sufficient sub-version required to boot the computer (I think it needs at least 10.5.7 but don't have the specifics of your model).
Edit: I guess I'm a slow typist.

Trying a G4 Install from Tiger DVD...oops...no DVD drive!!

I bought a cheap used g4 single processor (1.33) to use only for the NAT/VPN/DHCP/DNS/Firewall (all the Gateway stuff). I have a dual 2.3 G5 for the APF, OD and other big stuff. G4 came with Jag. I bought a copy of Tiger 10 user on ebay. Came. Looks good.
Well I didn't notice that the G4 only has the CD drive and of course Tiger comes on a DVD so that install went real good. What are my options here? Install a DVD drive? (Recommend a supplier please). Will Apple get me a CD version on the same SN somehow? Burn several CD's in some fashion from the DVD that can then feed the G4? (Care to tell me how to do that?) Plug in a firewire DVD drive? (will it boot from there?). I hadn't expected this problem and I don't see anything posted on how to fix it. Many thanks in advance....

Wes-
I think you have a couple of options.
First is to install an internal DVD drive in place of the CD drive.That is a fairly simple procedure for a guy like yourself. I do not know exactly which model is compatible, but a place like OWC or other reseller will have what you need. I have succesfully done this myself.
Second is to use an extenal FW drive. The model really shouldn't matter, but maybe you could find out more in the G4 forums. I am pretty sure that even if it won't boot from the external drive initially, you can boot up the G4 and select that drive as the boot drive and then restart. I am a little shakey on that one though.
Third is to use the server (almost forgot about that thing) to install the software over the network onto the G4. I know, another thing to figure out, but my guess is that it will be a fairly simple thing to do. You could just set up a mini-network and do it that way.
Luck-
-DaddyPaycheck

Acrobat 9 won't install from CS4 dvd

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