Acrobat 9 won't install on Windows 8 laptop, will install on Windows 7 laptop!

Hi. I was unable to install Acrobat 9 on a Windows 8 laptop. I need to do this as all my Adobe product licences are upgrades from Acrobat 9 (Acrobat X pro, Photoshop CS6, Dreamweaver CS6). My product key for Acrobat 9 was not recognised. However, I was able to install all my products on a Windows 7 laptop. I will need to be able to install my Adobe products on a Windows 8 laptop in the future. How will I be able to do this? Thank you.

No, you do not need to install it. When you come to install the upgrade it will ask for the serial number for the "qualifying product" i.e. Acrobat 9. Be sure to keep this serial and the new one forever as well as any downloaded installers.

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Acrobat XI won't install in English

Acrobat XI won't install in English. How do I change that?

Hi,
I have few questions for you :
1. Are you on windows or Macinstosh OS.
2. By default Acrobat installs in OS language. So I would want to know what is your OS language. Is some language pack applied by default?
3. In case of windows OS, You can choose language of installation by double-clicking "Setup.exe". A pop-up windows comes up which has list of languages. Choose the language to be installed in this drop-down and only that language will be installed.
4. In case you have already Installed Acrobat, you can change display language by going to Edit -> Preferences - > Language. In the drop-down against application Language : Choose the option "Choose at Application start-up". Close Acrobat. Launch it again. A drop-down will be presented. Choose "English" here.
OR,
Press down CTRL + SHIFT and Double-click Acrobat shortcut. A drop-down will be presented to select the display language.

Adobe acrobat 8 won't install with Indesign and Dreamweaver CS4

I have a client who I had to build a new computer for which is Windows XP Pro. On her original machine I had AA8, InDesign CS4, DreamWeaver CS4, Contribute CS5, Adobe Reader 9.3 and Adobe Photoshop 6. I have tried puting AA8 on the new machine that has all of the above on it and I get a response that I have a newer version of AA and it won't install. I don't have any AA on this machine so I'm not sure what to do. She says she can't edit PDFs or combine them and that she can't create a PDF ind Word and Xcel and edit them. Should I tell her to upgrade to AA9 so that it is compatible to the CS4/5 products?
Thanks,
Lgarn

Thank you Bill for replying.
I have been able to install the disc but it tells me that I have to activate it with a time limit of 30 days and counting. Activation fails each time I've tried. As I'm nearing the end of the time limit I decided to contact Adobe for advice. They gave me a download package and new serial number but it's only suitable for OS XP and Windows 2000 so I'm unable to download it. I was told by the advisor if I still had problems to use the forum as a means of support so that's why I'm talking to people here.
I have uninstalled Adobe Acrobate Pro 7, so I might try reinstalling the disc to see if it gives me another 30 days grace, that, at least, would be a way around it.
I'll now follow the link you've given me. Though I do suspect I'm in a bit of a cul de sac.

Acrobat XI won't install if My Documents is redirected

We've seen this issue with Adobe Acrobat as well as HP print drivers and a few other installers. To say it is frustrating is an understatement. Hoping someone can shed some light on this.
As a standard part of our workstation setups, we edit the properties on the My Documents library and change it's location from C:\users\username\documents to H:\Documents (H: is mapped to a network "home" drive for each user). This ensures that the user's files are saved on the network, where they get backed up daily.
However, several installers seem to take issue with this and won't install, saying they can't find the H: drive. Adobe's installer is among the guilty parties.
We have a work-around for the issue... we change the My Documents library back to it's default c: drive location. Run the install, then re-direct it back to the network volume after the install completes. We have observed that the installer writes nothing to this path (even checking hidden/system files), so it obviously doesn't really need this path to function.
What is the issue here, and why hasn't Adobe and other vendors addressed it? We know we aren't the only company who redirects libraries in this manner. It's good practice to safeguard your users data. Why do the installers barf on this?
Inquiring minds want to know!

Hi daveNOkla,
Please fill the wish form so that this issue is looked and worked upon by the developers : https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Adobe Acrobat XI won't install on the specified drive

I have Creative Cloud settings set to install all application on drive D: because C: drive is low on space. I have Muse and Photoshop already installed on drive D: but when I try to install Acorbat XI it tries to install it on C: and i get an "insufficient disk space" error.
Why do all the other application install on D: as specified in the settings, but Acrobat keeps trying to install on C:?
How can i fix this?

Moving this discussion to the Acrobat Installation & Update Issues forum.
Urshah it is likely that Acrobat is not recognizing the custom install location due to the utilization of different installation technology than the majority of Adobe Creative software titles included in a Creative Cloud Membership.
I would recommend uninstalling Acrobat utilizing the process listed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
You can then download a copy of Acrobat 11 Professional from Download Acrobat products | Standard, Pro | XI, X. You can select a custom install location and install Acrobat in trial mode. Once installed please choose the option to License this Software and enter the Adobe ID tied to your membership. You can find additional details at Convert Creative Suite 6 applications to Creative Cloud membership.

Acrobat 8 won't install in Win7; "AdobePDF.dll_64" fix has no effect

New Win 7 computer; unable to install (fully paid up) Acrobat 8 Standard.
Error message referencing WinVista file "AdobePDF.dll"
Followed instructions http://kb2.adobe.com/cps/401/kb401731.html
which had no apparent effect.
Renamed AdobePDF.dll_64 downloaded from the above URL to AdobePDF.dll
Still no effect.
Any suggestions?

Some folks have been successful with AA8, at least for X32 systems. If you have an a version of Acrobat earlier than about AA8.2.3, then you will likely need to update it for X64 systems. You can download the updates from Adobe.com/downloads/updates. Be sure to install all updates after yours in order (they are not cummulative). You might also search the forum to find info from those who have been successful. Adobe's answer is to upgrade (wait for AA10 if you do that).

Acrobat 8 won't install

I have a mac that I am giving to a new user. I have deleted the Adobe CS3 suite as the new user will not need it. I then tried to install a standalone version of Adobe Acrobat 8. I get a message that I will need to install one of the adobe creative suite components in order for Acrobat to work. I don't have a copy of CS3 to install on this machine. What can I do.

If as you say there are no CS3 applications left on the computer then follow the directions in this TechNote:
http://www.adobe.com/support/contact/cs3clean.html
to download and run the CS3 Clean Script. This will remove all left over files from the CS3 install and then you should be able to install the standalone version of Acrobat 8 without getting the error because it thinks it is still part of CS3. Good Luck!

Acrobat 9 won't install updates (cant close porgram)

I have installed Adobe creative suite 3 and adobe acrobat 9 standard. Every time acrobat starts it tells me updates are available do you wish to install. I say yes and it tells me that it must shut down acrobat to do this. Do you want to continue or cancel? I hit continue, it shuts down acrobat and then 30 seconds later tells me it was unable to shut down acrobat and that it will not install updates. For some reason the installer thinks Acrobat is running whenever it tries to install updates even if it is not. We have reinstalled my adobe creative suite package and this allowed me to run updates in acrobat one time. 2 weeks later I am not able to install updates again. Any thoughts on what this could be? I am running windows XP.
thanks for any help,
-ryan

Thanks for your feedback. I tried doing what you suggested. (It turns out that I actually have acrobat 8.1.0 standard)Acrobat tells me I need to install security update 8.1.2. I download this file from the link you sent me and tried to install it manually. Now I get a warning that tells me the window installer cannot install update because the program is missing or upgrade patch may be for a different version.
Any thoughts

Acrobat XI Won't install in french

Hi,
I have some trouble installing Acrobat XI in French on many computers. I downloaded the installation package from the volume licencing service center.
I extracted the package and did the installation - yes I did select French as the installation language. The installer shows up in French but once the installation is done, the software is in English.
computers I have the issue with:
windows 7 x64 / x86
French (Quebec and France) / English windows installations
Acrobat 9 was installing in French just OK.
I tried to download the installation package one more time, same result.
Any suggestion would be much appreciated!
Thanks

Edit: actually, when I select French and choose "personalized installation", it shows only English as language that will be installed, there are no other choices available.
I downloaded the software from this page:Download Acrobat products | Standard, Pro | XI, X and I have the same issue.

Acrobat XI won't install

I have been trying to install a purchased copy of Acrobat Standard XI on a Windows XP Pro machine and get an error message that says:
" An error occured while extracting some files. Check available disk space on your computer and the write permissions on the destination folder."
When i click on okay another message pops up that says " A problem occured while extracting the archive. Pleae try downloading the Adobe Acrobat XI again."
I am an Administrator on this machine.
I disabled the virus protection.
I have uninstalled the free Reader.
I have over 300 gb of free disk space.
I deleted the AcrobatStd_11_Web_WWMUI.exe file and downloaded again.
Help!

Important Directories
Check your temp directory.
Mylenium

Acrobat X won't install. Help?

I try to install, and my computer is connected to the internet, but I keep getting an error message that I am disconnected and can't install. I'm on Windows Vista.

Hi nicol3_1,
Please let me know the link from where you are trying to install Acrobat.
Check with your internet connection again as you might need to connect your machine with internet.
Also, share the screenshot of the exact error message that you get.
Try downloading the direct installer from this location:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
Hope to hear from you.
Regards,
Anubha

Acrobat 9 won't install from CS4 dvd

Yesterday, I reported an issue with Acrobat. A users PC crashed a few weeks ago & I reinstalled CS4 from the original DVD we purchased. All applications installed except for Acrobat. I was instructed to download CS4 from the following website: http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
then install Acrobat only. However, when I attempt to install it, the computer hangs at "Preparing to Install..." The PC isn't frozen, I just can't get the installer to move forward. Adobe won't help since this is an older version. All my online searches regarding this issue simply reveal that many other users have the same problem installing Acrobat from DVD - but I can't find anyone who has a solution. Has anyone in this forum found a work-around to get Acrobat 9 installed?

The Acrobat 9 download won't accept my CS4 license. What I ended up doing was jumping through several hoops to get this to work:
Edited Acrobat out of the registry - no change, still pauses during installation
Uninstall CS4 entirely
Run Adobe CS4 Clean Script - see http://www.adobe.com/support/contact/cs4clean.html
Run Microsoft Installer Cleanup program
Reinstall CS4 including Acrobat
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Acrobat 9 won't install - trying to stop Print Spooler

I've tried to install Acrobat 9 on my computer several times, but it gets hung up. The installation box says that its status is "Stopping Services - Service to stop: Print Spooler". Any thoughts on how to fix this?

The Acrobat 9 download won't accept my CS4 license. What I ended up doing was jumping through several hoops to get this to work:
Edited Acrobat out of the registry - no change, still pauses during installation
Uninstall CS4 entirely
Run Adobe CS4 Clean Script - see http://www.adobe.com/support/contact/cs4clean.html
Run Microsoft Installer Cleanup program
Reinstall CS4 including Acrobat
Neither the registry edit, Clean Script or Microsoft installer cleanup fix the problem on their own. Yet, when I did them all in succession, Acrobat installed successfully - finally! I hope this information spares someone else from investing too many hours to fix their installation problem.

Acrobat 9 won't update in Windows 8.1

I can't get the automatic updates to work on Acrobat. It has been suggested elsewhere to manually update but I have started this and found it too time consuming as there are 24 different updates between 9.0 and the latest version.
The automatic update system is saying there are no updates available, but I know there are because they are installing if done manually.
Before it started saying no updates available it was saying 'problems connecting to server', but that was changed by turning off a wifi direct virtual adapter in device manager. I would be grateful for help!

Hi loughgill,
Acrobat 9 might have compatibility issues with Windows 8.
Try changing the compatibility of Acrobat to Windows Xp and then check.

Acrobat X won't install on Mac 10.8.2

Got a shiny new MacBook Pro. Copied over my CS6 programs from previous Mac. Got errors on some of my programs, so I re-installed the CS6 suite. Went to use it. All programs up and running, but can't find Acrobat. Anywhere. Tried to install just Acrobat again. No dice. Restarted. Uninstalled and re-installed entire suite. Again no Acrobat. Restarted. Tried again to re-install three times.
I just want to use F*ing Acrobat to update a file. Thank you Adobe for screwing up three days' worth of deadlines. About to pull out my hair. I am starting to lose my faith in Adobe. Do they really want to go the way of Quark (didn't care about customers, put profit first, etc.)?
Any help you all could give would be much appreciated.

So you does the CS6 installer report that Acrobat wasn't installed when you do the attempt? My guess is that it does report it, but that's neither here nor there. Do a little test and report the results back to the Forum. Open the Terminal app on Mac OS X. Type "sudo" without the quotes and hit the Return/Enter key. Do your results look something like this:
sudo: can't open /private/etc/sudoers: Permission denied
sudo: no valid sudoers sources found, quitting
If so, then you have a Mac OS X Permissions issue and need to call Apple to help fix it at the command line.

Acrobat 9 won't install on Windows 8 laptop, will install on Windows 7 laptop!

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