Acrobat Access Denied

Ever since I installed the latest update for Acrobat Professional 9 on Vista, I have recieved a "Windows cannot access the specified drive, path, or file. You may not have the appropriate permissions to access the item". I have the same error, even trying to open it directly from the /program files folder. It is part of the master colelction discs and when I go to unstall it, it fails. It even fails to uninstall in Safe Mode.
All the rest of my Adobe applications work just fine, so I know it is not an acutal permissions or access issue. Any ideas?

If you were attempting to download thru the ProDesigntools site you need to follow the Very Important Instructions to the letter or else the download will fail. You can get a message such as the one you posted or you can get the download for the latest version instead.

Similar Messages

Acrobat Reader XI fail to open file from unc path "Access Denied"

Hi,
When we try to open a pdf file from an unc path by double-click on it there is an error message : "There was error opening this files. Access Denied"
If we do "File -> Open" the file open correctly. Same if we copy the file localy.
After looking around Internet and other thread Acrobat Reader X got the same problem but seemed to be resolved with an update.
If we desable "Enable Protected Mode at startup" the file open correctly (it is not a solution).
Does anyone have a solution to this problem ?
OS : Windows XP SP3
Acrobat Reader : 11.0.2
Regards,

I have also seen this occur with one user's computer. Another user with similar privileges and software setup does not exhibit the same issue however. Would love Adobe to investigate and address this issue.

Acrobat Shared Review: Access Denied?

One of the guys on our network is on a Mac, the other two on PCs, and we all have Adobe Acrobat Pro 9. He is trying to send out a shared review, but whenever we click the link to the review in the "Please join this shared review" email, we get a popup message saying Access Denied. If we navigate through all the folders to find the file manually, we can open the file, but the link will not work.
One thing I did notice is that when he sends out the email, his link is slightly different from ours; it starts out with "smb:". What's different about the way his reviews are coming out, and how can we fix it? Thanks in advance for any helpful input!

Try to edit the smb: link as mentioned below and then try to open it from a windows pc.
1) Replace smb:// with \\
2) Replace all the / with \
The way we access the network folders is different for win and mac and hence the difference in the path. So the link generated from windows machine will not be directly accessible from a Mac Machine and vice versa. A work around can be that when you send the shared review, choose the option to send as attachment after the server selection step. In this case the file will be attached to the email that is sent out and hence there will be no dependencies on the path of the file.
Thanks,
Abhilasha

Keep getting an access denied window when trying to print to PDF with Adobe Acrobat X with any prgram/internet except for adobe programs

I am trying to print to PDF from Word, Revit, Firefox and all have given me a Access Denied window popup and would cancel the print. I have Adobe Acrobat X and Creative Design Suite 6.

So you are trying to print to the Adobe PDF printer? What is the full statement of the error (typically it indicates a folder or such does not allow access)? If you open Distiller, are there settings files available that you can view?
In the print menu, select print to file. Then open this file in Distiller. What happens with these two steps and do you get a PDF after the second step?

Adobe acrobat installation access denied

Hi
I am using windows 7 home premium. I downloaded Adobe acrobat version 10, XI and DC version on my computer. Tried to install all of them one by one but everytime windows installer gives me error "access denied".
I used cleaner tools as well. Have tried to install it online but of no use.
Can someone help. Its been 10 hours I am unable to solve this problem.
Thanks
Shahab

Hi Shahab,
Make sure that you have the Admin rights to install the product. Please refer to this link Access is denied error while installing software on Windows
Regards,
Aadesh

Access denied on download of acrobat 10

I get the error message:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/ACRO/10/win32/AcrobatStd_10_Web_WWEFD.exe?" on this server.
Reference #18.74bb97d8.1391391721.63b98f
what is this?

If you were attempting to download thru the ProDesigntools site you need to follow the Very Important Instructions to the letter or else the download will fail. You can get a message such as the one you posted or you can get the download for the latest version instead.

Adobe Reader 11.0.06 "There was an error opening this document. Access Denied"

Windows 7 64-bit
If I go into My Windows 7 Documents Library folder (which is redirected by Group Policy to a network share), I get "There was an error opening this document. Access Denied". If I then map a drive to the share, I can open the PDF without the error message.
I've read a workaround for some time now for older versions has been to uncheck Enable Protected Mode at startup under Security (Enhanced) in Preferences. I find this does work but this is probably not the best way to handle this situation.
I've also read one person removed the desktop.ini on the desktop to resolve.
Is there any official response from Adobe on this issue that I can be pointed too? Are others still having this issue?
We plan to update several thousand clients and I'd like resolve this issue before we do.

We tried 11.0.05, 11.0.06 and 11.0.07 with the same result on different computers with different local Admin accounts.
When we re-install 10.1.0 the issue is gone and Protected Mode is enabled.
We then returned to 11.0.06 or 11.0.07
I'm logged in with a local Admin account.
I turned on Protected Mode Logging and captured what happens when I attempt to double click a pdf file in my Documents Library with 11.0.06 installed. Access Denied.
I then doubled clicked the file from a drive mapped to the same share and the file opened.
[06:11/16:02:40] Adobe Reader Protected Mode Logging Initiated
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\Software\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\Volume{a758d00a-e81c-11e2-b856-806e6f6e6963}\$Extend\$Reparse:$R:$INDEX_ALLOCATION
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:48] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:48] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:48] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY

With Reader XI There was an error opening this document. Access denied

Hi there, It looks like I have a simular problem. I also get the error "There was an error opening this document. Access denied." This when I tried to open the file by clicling on the file. When I try to open the file from out Adobe reader it gives me the error "You don't have permission to open the file" I use Adobe XI. My OS is W8.1 By clearing protected mode doesn't help. This is what I found sofar: Only the PDF files in the documents and subfolders are giving me this error. PDF files in other folders are fine. When I copy PDF files from the documents folder to Desktop they open without any problem. First I thought I might be a permission problem with the Documents folder, but I have full access. Other files in the Documents folder like Word and Excel files open fine with MS Office. My laptop has WinXP and is shared with my PC when I open PDF files on my laptop by using the network share they open without problems. So it looks like only the PDF files in my Documents folder. I'm not sure but before upgrading to W8.1 from W8.0 I can't remember if I had this problem, but I think I did not have it. To make it even more interested is that I have also Adobe Acrobat Writer on my PC what I use for my buisiness. When I open the PDF files with this program they open without any problem. Therefore I believe it is not a permission problem, I still believe it is a problem with Reader XI, but than only after upgrading to W8.1, but as I already mentioned I'm not sure for 100% only that sofar I know it never happened under W8. Has anyone out there simular problems? And hopefully with a fix.

This is what I did sofar: Deleted reader XI and reinstalled same problem.
Because I think the problem is with reader XI I deleted again XI and installed reader X.
With this version I can open PDF files located in the documents folder without any problem.
For now I keep using version X until they fixed version XI
This proves that reader XI will not work under W8.1 when opening PDF files in de documents folder.
Bennie

"Access Denied" pop up error while opening adobe online form in IE8.

"Access Denied" pop up error while opening adobe online form in IE8. I use crosslink to connect to client network and then open IE with App Tunnel. Tried to re-install Acrobat reader multiple times but issue still persist. Even tried to change the PDF properties (Edit-> Preference- General/Internet/Security Enhanced)

Hello Adobe technical Team,
I am struggling to fix the issue. Tried a lot of combinations to manipulate PDF preference, browser setting but failed to fix the issue. Can someone please look into the details and advise? Thanks in advance for any help.input.

Access denied when trying to use PDF printer as normal user

I have Acrobat 8 professional installed on a computer running Windows XP SP3. When i try to print a document to pdf from any program as Administrator it performs just fine. When i log on as a normal, restricted, user i get the window popup asking for a file name and location and whereever i try to save a file i get "access denied" error.
Users have right to write and modify in all of the folders i've tried to save to (desktop, my documents, custom made folders), but i think the problem is with the temp file being written to some system folder where restricted users don't have permission to write. Did anyone encounter a similar problem, and how did you solve it? What directories do the normal users need access to in order to perform printing.
Thank You

The forum added some nice links and i found my answer here http://forums.adobe.com/message/1179199#1179199 - changed the registry key permissions and it's working like a charm. Thank you.

There was an error opening document. Access denied. Cant open pdf attached to emails

I just upgraded to Acrobat Reader x and can't open files attached to emails in Outlook 2010. If I save the file, I can open it. I assume it has something to do with protected view or such but can't find where to change settings. I can open .doc and .xlsx files attached to emails so it seems to be only an issue with .pdf files attached to emails in Outlook. Suggestions?

To make things simple for you, here are two ways for you fix the problem:
A. Fix One PC
Launch Adobe Acrobat Reader X
Go to: Edit > Preferences...
Click on "General" in the left pane.
Uncheck "Enable Protected Mode at startup"
You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
Click OK to save your change.
Exit Adobe Reader
B. Fix Several PCs in Your Organization
Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
"bProtectedMode"=dword:00000000
Microsoft Outlook and other email clients
I hear this will also fix the "There was an error opening this document. Access denied." error that is occurring with any email client, including Microsoft Outlook Express; Microsoft Outlook 2010, 2007, 2003; Eudora; Mozilla Thunderbird.
Credit for this answer must go to http://www.brianstevenson.com/blog/adobe-acrobat-reader-x-there-was-error-opening-document -access-denied

Can't open PDFs from Outlook Access denied

We are trying to open PDFs from Outlook in Reader XI. Even after disabling protected mode, continue to receive the message "There was an error opening this document. Access denied.". Any suggestions?
Thanks

A. Fix One PC
Launch Adobe Acrobat Reader X
Go to: Edit > Preferences...
Click on "General" in the left pane.
Uncheck "Enable Protected Mode at startup"
You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
Click OK to save your change.
Exit Adobe Reader
B. Fix Several PCs in Your Organization
Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
"bProtectedMode"=dword:00000000

Access Denied when report is opened

Adobe Acrobat Reader v 10.0 release 1. We have an app that creates PDF reports. The PDF is throwing "Access Denied" message when the report is opened. Sometimes it works, other times the message is generated.
Any ideas?

Al
I hope that the person from another division finds something to explain what is going on. In the mean time I have re-read the thread and would like some clarification about your environment. Are you doing the SSH from some device outside that comes through the Ethernet 0 10.1.1.190 interface? Is the SSH attempt destination address specifying the 10.1.3.x address? Or is the SSH attempt using destination address of 10.1.1.190 and using the router to translate and forward to the SSH destination?
I am wondering if the SSH attempt is getting SSH on the router instead of on the intended inside device. That would explain the error message about Protocol major versions differ: 2 vs. 1
One way to check this would be to run debug for SSH on the router and see if the router is processing the SSH request locally instead of forwarding as you intend. Or an easier way to test would be to try the SSH and login using a user name and password that are valid on the router.
HTH
Rick

Can't download the retail version! (Access denied)

Hi, I'm trying to download CS6 to my another Windows laptop, but I'm getting this 'access denied' message when clicking the download link.
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z" on this server.
Reference #18.4380901.1426932776.e158934

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe Pro 8 "Access Denied"

I'm running Windows XP with Office 2003. Trying to convert a Word document to PDF using the pdfmaker add-in for Word and I get the following error during the conversion process:
"Access Denied"
Any suggstions?

The PDF add-in to WORD had nothing to do with Adobe Acrobat. You should be able to view the PDF in Acrobat, but you are not using it. If you want to create the PDF using Acrobat, then either print the WORD file to the Adobe PDF printer or use the create PDF button (basically PDF Maker) in WORD.

Acrobat Access Denied

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