Acrobat/adobe won't let me convert files

It keeps telling me I have to buy the program.  I pay for the Cloud on a monthly subscription and I really need to get this file converted so I can make changes for a meeting tomorrow!

I am logged in and am registered.  It will simply not let me convert most PDF's to word, whether I open it with adobe, acrobat or pro 11.  When I download documents from the school library, I can convert them, anything else I can't.  And I really need to.  What else can I try?
Virginia
Date: Tue, 21 Jan 2014 06:34:58 -0800
From: [email protected]
To: [email protected]
Subject: Files.Acrobat.com Acrobat/adobe won't let me convert files
    Re: Acrobat/adobe won't let me convert files
    created by Ajlan huda in Files.Acrobat.com - View the full discussion
When you close Adobe Acrobat and launch it again if this is not registered yet.
It will ask you to either use serial number or you may see option subscribe .
You can choose subscribe or register and use your Adobe Id (email id registered with Adobe). As you said you have already purchased subscription then you should be able to activate the subscription the moment you
login with your Adobe id.
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6035540#6035540
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