Acrobat and Creo issues

Hello everyone,
I am digital printer using a xerox 700 digital press running Creo Rip Software. Lately I have been running into some issues when printing from Acrobat 10.1.1.
First: When I choose print from Acrobat it makes me choose a paper size. This not a problem if I am printing a standar sized document ( letter or tabloid ) but often I need to step out busines cards and post cards. So what I usually do is just choose a paper size that is close. Now whats strange is that once it gets to my Creo rip software some times it sees the file as the document size and sometimes it sees it as the paper size. I am sure it's a setting in Acrobat but I am not sure where to look. Does any one know how to get some consistancy in this situation.
Second: I have been running into an issue that when I print from Acroabt or Photoshop my white letters are getting some dot gain noise. The odd thing is when I print from Indesign I dont have that problem.
I am hoping some one out there also uses Creo or has some experience with it. I am having difficulty finding any support for Creo and unfortunitly thats the software I am stuck with.
So if any one has advice or good links I should check out I would be very greatful.

A page in a PDF has an overall size and may also have a trim size. To see the trim size of a page, go to Acrobat preferences> General> show Art, Trim and Bleed boxes. Or go to Tools> Print Production> Set page boxes> trim box. I use Impostion software to do what you are doing, but I think many people simply place their PDF(s) into InDesign and use step and repeat to impose their press sheet. When you place a PDF into InDesign you can choose to crop the PDF to the trim, bleed, or overall size.
As for your noise issue, I'm thinking you are printing your PDF as an image, which is converting your nice vector art into a raster image, the same thing happens when you open a PDF in Photoshop.

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Acrobat and font issues

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I normally get a message that amounts to file not created because font not found message. I am not getting that message today, but I recently increased the size of my virtual memory. Apps like Word and Quicken were at least creating the file, but using the wrong fonts. I then unchecked the rely on system fonts switch and it seems to be working for now.
I read somewhere that Acrobat could only handle about 300 active system fonts so I assumed that was the problem...especially since the applications could produce pdfs when Extensis was closed, thus removing the fonts it manages. I guess I could have put some of the system fonts under Extensis' control, but I was afraid that I might remove vital fonts that some application needed and cause all kinds of problems like not being able to read anything when an application opened up or something crazy like that.
Anyway, problem solved for now. Thanks.

Acrobat and Reader Version Issues

Hi,
I've created a PDF porffolio made up of several PDFs. When I view the PDF portfolio at the "top level" (where you see names of the individual PDFs on top of a window that looks like it should show the first page of the PDF) all it says in the window is "For the best experience, open this PDF porffolio in Acrobat X or Adobe Reader X, or later. However, I have Acrobat XI and am viewing it in Acrobat XI, so why am I having this issue?
I can at least open the PDF portfolio and all the PDFs inside. My girlfriend gets the same window when I try sending it to her and can't open the PDF portfolio at all andl she has Acrobat 11.0.3. Why is this happening to her?
Attached is a screenshot of my issue.
Thanks.

Yes, I guess I did. So I guess that's the issue. Thanks!
Since you seem to know Acrobat and Reader pretty well, I have two other issues I'm dealing with:
1.) I'd like to create a PDF portfolio of my graphic design work. In the past I've created a PDF portfolio and added other PDFs or jpegs into them with difference pieces of work. However, is it possible to create a portfolio where a multi-page PDF (within the larger portfolio) can be viewed in it's entirety (at the top level of the portfolio) without having to open the file? The idea would be that you would see one page of the portfolio with a piece of work, scroll to the right and see another, then when you get to the multi-page PDF if you kept scrolling right it would just take you through that entire PDF instead of having to open the file. Basically, what I'm trying to avoid is having to create jpegs of individual spreads of an InDesign file so they can be viewed seamlessly in a PDF porfolio instead of being able to drop in a multipage PDF. Let me know if you need clarification on this.
2.) Finally, when I've tried to re-order files within PDFs, I've occassionally had success renaming the files (ie 1.jpg , 2.jpg, 3.jpg, 4.pdf, etc) in the "display name" column under the Files tab. I once had success doing an "Initial Sort" for display name but other times it hasn't worked. Is there anyway to make re-order work consistently?
Thanks!

Acrobat and InDesign CS5 file issue

Hi everyone...
My issue is that Acrobat won't or can't convert InDesign CS5 files. It opens Illustrator and Photoshop and converts them to pdf's but not InDesign.
I've tried everything. I've even tried Adobe tech help. No luck. It was a relatively easy procedure in CS4, not to mention a time saver.
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Hi Matthew-
Our workflow often involves combining multiple IND files into a pdf. With CS4, we merely opened acrobat, clicked "Merge Files into a Single PDF" and dropped in the indesign files we wished to combine. Presto- we had one PDF with all IND files put together without having to go through indesign.
In response to your post, I only have CS5 installed, and it seems as though Acrobat doesn't recognize ID CS5 as a program at all. I believe I am current on all InDesign and Acrobat 9 updates to date - I'm running InDesign7.0.2 and Acrobat 9.3.4.
When trying to open IND files through Acrobat, Acrobat launches and gives an error message that states: "Please select a file created by an application that resides on your computer."
Acrobat can't call InDesign CS5 to open at all. Could this be because Acrobat was not updated along with the CS5 suite and therefore doesn't recognize the new CS5 Indesign files?
I read another blog that mentioned it could be a registry problem- they ran CCleaner and ran the registry fix. Then uninstalled and reinstalled both Acrobat and Indesign. What are your thoughts on this method? It's hard for me to try this on my own, as it requires an administrative login- our IT department has us locked out. I would like another opinion before I ask them to help.
Do you forsee a fix from Adobe in the future?
Thanks for your help!
-Julie

Acrobat XI, hyphens and password issue

Hi all,
We've recently moved all our macs to Acrobat XI and other CC products.
We've got a *big* issue with Acrobat Pro XI. Several of PDF's made with earlier versions of Acrobat were protected by passwords. And sometimes, due to our naming regulations, the password contains Hyphens. We can still opens our PDF's with Preview ou any web browser with PDF reading capabilities, but, since we use a lot of Acrobat features, it's not a viable option.
So I came here for adivces our maybe a workaround for this painfull issue.
Regards,
PS: Sorry for my language, as a french speaking ppl, i'm doing my best.

Sadly the PDF's are encrypted when they are created hence the issue…
For the moment the workaround is a pain in the a**, opening the documents with "Preview.app" export the document without any password, re-open it with Acrobat, and put a new password without hyphens…
Well Devs could have easily issued that bug by asking the user which version of Unicode he wants to use…

Adobe Acrobat Pro X and Mac issues

I am running Adobe Acrobat X Pro on Lion and when I go to scan from PDF, my HP Deskjet 3052 A scanner isn't showing up in the drop down menu. I also have Acrobat Pro X for Windows on my machine (VMWare) and it works fine, but it won't work with the Mac version. I have called Adobe and HP and neither have been able to help me. I bought this program with this feature in mind, and I am sick of having to toggle back to Windows to scan, as it eats up a lot of my processing power. I have downloaded the SANE and TWAIN drivers (or so I thought I did) with no luck.
Thanks for your help!
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Hi Novetan,
Please see the system requirements for Acrobat and Reader: System requirements | Acrobat family of products
Let us know if you have additional questions.
Best,
Sara

Acrobat (and InDesign) performance issues after virus

Hi everyone,
we have a problem with our system (spec listed below);
System
Dell Precision T7400
CPU(s): dual quad core Xeons
RAM: originally 2GB, upgraded to 4GB 1 day ago
OS: XP 32-bit
Adobe Software: Originally CS3 Suite, now CS5 Suite
Acrobat 9 Pro
Problem
Acrobat: 1. stutters slowly when scrolling, almost crashes
2. Takes 4X longer than before to "Reduce file size" for PDFs
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Cause
Virus infultrated system about 1 month ago.
Attempts
1. Re-imaged disc and installed software based mirroring software with 2 extra backup drives: system still lags
2. Re-formatted, reinstalled: system still lags
3. Turned off mirroring: helped a little
4. Ran various memory, motherboard tests: nothing found
5. varified all BIOS and firmware up to date
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7. Tried working with files directly from C:/ with no mirroring: system still lags
8. Installed fresh 4GB memory: system still lags
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Thoughts
Comparing this system to my old laptop (Centrino Dual Core), the laptop runs about 4X faster since the virus. Before the virus, this system was a dream to work with, super fast speed, never lagged.
I keep thinking that the virus must have damaged somthing on the motherboard, but error messages or motherboard beep codes.
Any other suggestions (short of shotting this system) would be greatly appreciated.

Are you sure it only happens with Acrobat and ID, it could be a faltering hard drive
As far as I can tell. Photolop and Illustrator work fine, haven't had time to try the rest of the CS5 Suite apps.
I've ran tests on the C drive (10k rpm) and the added 1TB drives. Same results for all; lag lag lag.

Conflict between Adobe Acrobat and Adobe Reader and how I fixed it

For the past 5 years, I have owned Adobe Acrobat version 9, and recently installed Adobe Reader as well (version 10.7). I was previously able to set up Firefox to use Acrobat to display PDF files in the browser without downloading them, but I recently noticed that this was no longer the case. Instead, every PDF file I tried to view was being downloaded instead. I came here to find a solution, and discovered that many other people are having similar problems. I followed the instructions given here (https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them), but found that they were actually UNhelpful. They tell you to turn off the Firefox PDF viewer by editing about:config to disable the file pdfs.js, which is the native Firefox PDF viewer-- but that will cause the PDF file type to disappear from the Tools/Options dialog, so you can't assign it to another program (whether Adobe or anything else). This makes it impossible to assign the Adobe plugin to open PDF files. I did figure out a solution on my own, and wanted to post it here to help other users with the same problem.
I ultimately learned, through trial and error and a lot of research both here and on Adobe's website, that the root cause of my problem was a conflict in Firefox between Acrobat and Reader. I was able to solve it by upgrading Acrobat, getting rid of Reader and enabling the Firefox PDF viewer so that I could assign the PDF file type to the Acrobat plugin within Firefox. Here are the details of my problem and how I solved it:
1. Acrobat and Reader conflict with each other in Firefox, but this isn't totally Firefox's fault. It's mostly Adobe's fault, and they pretty much admit it. Specifically, they say that Acrobat and Reader can't coexist on the same machine unless both are version 10 or higher. They tell you to upgrade to solve the problem--but I can't afford to pay for a new version of Acrobat. If you have to keep Acrobat 9.x, Adobe says the lowest version of Reader that will work with it is Reader 11. I couldn't upgrade to this because I have Vista, and Adobe hasn't issued Reader 11 for Vista (and doesn't plan to). I did cheat and download the Win 7 version of Reader 11, but it didn't help.
2. If you have both Acrobat and Reader, you can choose a setting in Reader to make it the default PDF handler--but Firefox ignores this information and defaults to Acrobat no matter what. (This is the part we can blame Firefox for.) If you have a version of Acrobat which is below 9.5.5, Firefox actually blocks it as a security risk, so the plugin won't work at all, regardless of version number. That's why PDFs are being downloaded through your standalone program instead of being displayed in the browser. If you want to view PDFs in Firefox and keep Acrobat on your computer, you MUST upgrade Acrobat to version 9.5.5 or above.
3. Unless you can upgrade Acrobat to at least 10.x, GET RID OF READER. As long as you can access Acrobat 9.5.5, it will work fine in Firefox and there's no need for Reader. I never used to have Reader myself, only Acrobat, but it must have been downloaded automatically when Acrobat was blocked by Firefox (which I didn't even realize).
4. IF YOU NEED TO UPGRADE ACROBAT 9.X TO 9.5.5, YOUR LAST CHANCE IS TODAY--6/26/13. Adobe has announced that today is the "end of life" for the Acrobat 9.x platform, and all support and upgrades will cease after today.
When I searched for updates by going to Adobe's website, it told me there were none available--but when I checked for them FROM THE ACROBAT PROGRAM ITSELF (Help/Check for updates), I was offered a 300 MB upgrade that took me all the way from version 9.0 to 9.5.5 in one step. (It did take a very long time to download and install.)
5. Once you have Acrobat 9.5.5, this is how to enable it in Firefox:
a. INSIDE ACROBAT, set your preference for "Internet" to "view PDF files in browser." Close Acrobat. Close Firefox if it's already open.
b. Reopen Firefox. Check Tools/Add-Ons/Plugins to make sure the Acrobat plugin is there. Enable it if disabled. Close Firefox.
If the plugin isn't there at all, repair your Acrobat installation through Control Panel. Then return to Firefox and enable it. Close Firefox.
c. Reopen Firefox again. Go to Tools/Options and check the list of file types. For the names that contain "Adobe" and "Acrobat," Acrobat should be set as the default program to open them. Select it from the drop-down list if it's not. Continue to scroll through the alphabetical list--you should see another entry called Portable Document Format. If it's there, the default will be "preview in Firefox." You should be able to change this to "Acrobat (in Firefox)" using the drop-down menu. Do NOT pick the option that says "Acrobat"--this is the standalone program and will cause your PDFs to be downloaded.
If you don't see "Acrobat (in Firefox)" as an option, this means your plugin is not working. Go back and fix it using the instructions above (including repair of Acrobat if necessary).
d. If you don't see a file type for "Portable Document Format" at all, that means the Firefox PDF viewer is disabled. You must enable it by editing the about:config file. To see it, type about:config in the Firefox address bar. You will get a warning message--just click OK and keep going.
This file is a long list of statements in alphabetical order. LOOK FOR A STATEMENT THAT SAYS "pdfjs.disabled" with a Boolean value of "true." Select this statement and right-click. A context menu will offer you choices including "Toggle." Select that one, which will change the Boolean value to "false." Exit about:config. Close Firefox.
e. Now return to Tools/Options, scroll through the list of file types, and you should see "Portable Document Format." Select "Acrobat (in Firefox)" as in the instructions above. Close Firefox.
f. The first time you try to open a PDF file in Firefox, you may get a dialog box which offers you choices of how to open the file. The first will be Acrobat, but DON'T CHOOSE THAT--it will cause your PDF to download. Instead, go to the choice that says "Open as application/pdf." You don't need to change the program that opens this file type, because your settings are already correct. Your PDF should open in the browser, with the full-featured Acrobat menu (including the option of editing or saving the file).
I hope other users can benefit from the truly painful experience I had figuring all of this out. Good luck.

Since it doesn't seem like you are looking for support, locking this thread.

Problem with Acrobat and word

Hi eveybody.
I am going to become mad with acrobat 9.0.0 Pro Extended e world 97.
(win xp pro service pack 3)
When I go to produce the acrobat document, the background become wrong, as the images added.
I selected print backgroung both in acrobat and world.
Who can give me an hand?
Thanks in advance
(screenshot added)
p.s Sorry for my bad english :-)

I am guessing it is a transparency issue. I am sure that others will have a better answer, but this might get you going.

URL Hyperlinks in Acrobat (and InDesign) open in new Tab/Window

I really don't understand, why this feature isn't implemented yet. I tried to google a workaround and found hundreds of posts auround this problem. People where asking how they could do this since 2002 (the oldest post I could find) maybe earlier.
Please make sure Acrobat - and also InDesign - get this feature in the next version - because people want to have it!!!
What do I talk about?
The following feature:
I include a textlink or and Image-link into a PDF-File.
Because of the Standard Browser settings most of the people who download a PDF-File will see the PDF in a Browser Tab. Now, if they hit one of the links (included in the PDF) the link opens in the same window/Tab. The PDF is closed. The only way to get back to the PDF is to hit the return button of the browser or reload the PDF. Normally I would like to open these links in a new Tab or Window. But there is no function nor in Acrobat, neither in InDesign to make the Link open in a new TAB/Window.
I know there was a possibillity using JavaScript (app.launchURL("http://www.MySampleURL.com/someFolder/somePage.html", true);)
and this worked. But now because of the security settings of Acrobat X and later it only works if the user changes the settings. So, it's no longer useful because most of the users won't know how to make the links work.
So at the moment there is NO WAY to make the link open in a new Tab.
I know If I link another file, it askes me where to open - new window or the same. Why can't you implement it for URL's too?
Sorry, I searched the whole day to solve this problem. And I can't understand, why Adobe doesn't look at there customers needs (since 2002 or earlier).

This issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Acrobat and Reader Conflicts

I have both Adobe Acrobat and Adobe Reader installed on my computer. While I have read countless PDF documents using Reader, I am new to Acrobat. I purchased it to create forms for my business.
When I attempt to open Acrobat, the Acrobat icon displays in the upper left corner of the workspace, but expected tools on the toolbar of missing--despite checking the "View" Menu to be sure the appropriate selections have been made for the display. When I checked the "About" (under the "Help" menu), the software informs me that Reader is currently running--NOT Acrobat.
What's up?
Do I need to unisntall Reader?
Is this an uninstalled/re-install problem for Acrobat?
Thank you for your help!

Hi,
Please try making Acrobat as the default program for .pdf files. It should fix the issue for you.

Differing CMYK in Acrobat and Photoshop (same file)

Hi,
I posted this in the Acrobat forum and haven't had a response yet. I am also posting here since it is related to both Acrobat and Photoshop, in case someone in the Photoshop forum can respond. Thanks.
I read different CMYK values for the same PDF file in Acrobat and Photoshop. (Acrobat 9 and Photoshop CS4)
I read the colours in Photoshop after opening the file as 16-bit CMYK. I read the colours for the same PDF file in Acrobat in Output Preview (Point Sample).
Amongst the most noticeable is black:
Photoshop:
C=75%
M=68
Y=67
K=90
Acrobat:
C=0%
M=0
Y=0
K=100
How can that be? Which one to believe?

If your assumption is correct, I don't understand why Photoshop would overrule the CMYK colours in the PDF and interpret them differently, especially since when opening the PDF in Photoshop, I select the CMYK 16-bit option.
Why not? You are merely tagging the objects and force-overriding the color conversion rule based on the original state they were embeded in. Nothing gets ever truly converted in the sense it would in PS. This is merely a way of fixing issues in pre-press and generating the ink plates based thereon and IMO PS is correct in ignoring these device dependent settings and uses its own color management to convert. The way I see it, there is nothing wrong here.
Mylenium

Differing CMYK in Acrobat and Photoshop

I read different CMYK values for the same PDF file in Acrobat and Photoshop. (Acrobat 9 and Photoshop CS4)
I read the colours in Photoshop after opening the file as 16-bit CMYK. I read the colours for the same PDF file in Acrobat in Output Preview (Point Sample).
Amongst the most noticeable is black:
Photoshop:
C=75%
M=68
Y=67
K=90
Acrobat:
C=0%
M=0
Y=0
K=100
How can that be? Which one to believe?

If your assumption is correct, I don't understand why Photoshop would overrule the CMYK colours in the PDF and interpret them differently, especially since when opening the PDF in Photoshop, I select the CMYK 16-bit option.
Why not? You are merely tagging the objects and force-overriding the color conversion rule based on the original state they were embeded in. Nothing gets ever truly converted in the sense it would in PS. This is merely a way of fixing issues in pre-press and generating the ink plates based thereon and IMO PS is correct in ignoring these device dependent settings and uses its own color management to convert. The way I see it, there is nothing wrong here.
Mylenium

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I have CS5 installed and operating in my MacBook Pro since 2012.
Several months ago, I ran not an issue where by, when trying to download PDFs from any website, I get the following back screen and message"
"Before proceeding, you must first launch Adobe Acrobat and accept the End User License Agreement"
The screen gives me no options to do this and, regardless of what I do, the same window with the same message opens…….
Does anyone know how to address this? FYI. I can use Acrobat Pro 9 to assemble and create PDFs, this is the ONLY problem that I am dealing with.
Thanks so much!
Steve

Hello Rave!
Thanks for remembering me!
No, I was never able to get this to work.
What I found, however, is that I can view the pdfs normally if I use Firefox instead on my default, Safari…….not much of a fix BUT at least I can access the pdfs now……..I just don't understand why this seems to happen in Safari only………Safari is updated to the latest version via Software Update in Mac OS 10.7.5….
Thanks again!
Steve

Collision Acrobat and Reader

On my sytem there is XPP, Acrobat 5, Reader 9 and IE7. When I click a PDF file located somewhere on my computer it opens - as desired - in Reader 9. However, if I click a link in IE7 to open a PDF file online, it opens in Acrobat 5. But in most cases I get an error, because Acrobat 5 can not open PDFs created with new versions.
For compatibility reasons I have to keep the Acrobat 5
How can I "convince" IE7 / XPP to open PDFs online with Reader as well
Thanks for an hint

That's easy uninstall Acrobat and re-install Reader.
There are widely known issues with having Reader and Acrobat on the same Windows system. Adobe recommends you only have one, due to the issues having both cause.

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