Acrobat and Reader just hanging on Mac

I installed Reader after having the exact same problem with Acrobat X and 9. I open the software or a pdf file, it opens, the file is displayed and then I just get a spinning wheel for up to an hour.
I've uninstalled, reinstalled, deleted preferences, repaired permissions and every other suggestion that every forum I can find suggested. I have no plugins installed.
The softwares are obviously installed properly or they would never open at all. But even once the file is open and useable, if I close the program and reopen, it hangs again. Seriously, an hour of a spinning pinwheel on any file I attempt to open or even just opening the software from the applications folder.

nevermind- I accidentally had 41,000 fonts activated in FontExplorer

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Acrobat and Reader just hanging

I am having the exact same problem with Acrobat X, 9 and Reader (all of which have been respectively uninstalled to reinstall the next to see if the issue would stop). I open the software or a pdf file, it opens, the file is displayed and then I just get a spinning wheel for up to an hour.
I've uninstalled, reinstalled, deleted preferences, repaired permissions and every other suggestion that every forum I can find suggested. I have no plugins installed.
The softwares are obviously installed properly or they would never open at all. But even once the file is open and useable, if I close the program and reopen, it hangs again. Seriously, an hour of a spinning pinwheel on any file I attempt to open or even just opening the software from the applications folder.

nevermind- I accidentally had 41,000 fonts activated in FontExplorer

Acrobat XI 11.0.0.6 Pro and Reader XI hang

I recently installed the latest versions of Acrobat and Reader and have experienced several problems.
Converting web pages to .PDF's seems to freeze the application.
I get the error "Cannot connect to a DDE server"
Rebooting fixes the issue temporarily, but the issue alwasy arises again.
I tried several fixes including:
Disabling protected mode in internet explorer
Disabling enhanced security in Acrobat
Modifying registry keys from A10-->A11 (to indicate the correct version of Acrobat)
Any ideas what would cause the application to continually hang?

Hi,
If rebooting fixes the issue temporarily then I think some process is conflicting with Acrobat or may be registry keys are not set properly. You also mentioned that you modified keys from A10 --> A11.
1. Try removing Acrobat using Acrobat cleaner tool. This is clean everything.
http://labs.adobe.com/downloads/acrobatcleaner.html
2. Reinstall Acrobat 11.0.6.
3. Also, try disabling protected mode in Acrobat by Edit->Preferences -> Security (Enhanced) -> set “Protected View” to OFF
Regards,
Anoop

I have Adobe Photoshop CS4 and have just upgraded my Mac operating system to Yosemite with the newest version of Java 2014 running. When I try to access Photoshop from Bridge or directly open it asks for a Legacy Version of Java 6. As I am a pensioner I c

I have Adobe Photoshop CS4 and have just upgraded my Mac operating system to Yosemite with the newest version of Java 2014 running. When I try to access Photoshop from Bridge or directly open it asks for a Legacy Version of Java 6. As I am a pensioner I cannot afford an upgrade does anyone know of a work-around for this problem?

Hi Daddyfred,
CS4 Photoshop has not been tested on Yosemite. But still you can try the Java 6 update using the below link.
http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419 409.html
Thank you for posting on Adobe Forums.

Acrobat and Reader Version Issues

Hi,
I've created a PDF porffolio made up of several PDFs. When I view the PDF portfolio at the "top level" (where you see names of the individual PDFs on top of a window that looks like it should show the first page of the PDF) all it says in the window is "For the best experience, open this PDF porffolio in Acrobat X or Adobe Reader X, or later. However, I have Acrobat XI and am viewing it in Acrobat XI, so why am I having this issue?
I can at least open the PDF portfolio and all the PDFs inside. My girlfriend gets the same window when I try sending it to her and can't open the PDF portfolio at all andl she has Acrobat 11.0.3. Why is this happening to her?
Attached is a screenshot of my issue.
Thanks.

Yes, I guess I did. So I guess that's the issue. Thanks!
Since you seem to know Acrobat and Reader pretty well, I have two other issues I'm dealing with:
1.) I'd like to create a PDF portfolio of my graphic design work. In the past I've created a PDF portfolio and added other PDFs or jpegs into them with difference pieces of work. However, is it possible to create a portfolio where a multi-page PDF (within the larger portfolio) can be viewed in it's entirety (at the top level of the portfolio) without having to open the file? The idea would be that you would see one page of the portfolio with a piece of work, scroll to the right and see another, then when you get to the multi-page PDF if you kept scrolling right it would just take you through that entire PDF instead of having to open the file. Basically, what I'm trying to avoid is having to create jpegs of individual spreads of an InDesign file so they can be viewed seamlessly in a PDF porfolio instead of being able to drop in a multipage PDF. Let me know if you need clarification on this.
2.) Finally, when I've tried to re-order files within PDFs, I've occassionally had success renaming the files (ie 1.jpg , 2.jpg, 3.jpg, 4.pdf, etc) in the "display name" column under the Files tab. I once had success doing an "Initial Sort" for display name but other times it hasn't worked. Is there anyway to make re-order work consistently?
Thanks!

HT1310 I press option when starting up my computer and it just hangs or at least never gives me the list of startup disks before it's booted up.

I press option when starting up my computer and it just hangs or at least never gives me the list of startup disks before it's booted up. I can choose which startup up disk when I'm already booted up from settings --> Startup Disk but how do I know if my Macintosh HD internal drive disk fails I'll be able to boot from my supposedly bootable backup drive?
What am I missing? I have the latest Mountain Lion, could this be bug in that new Op System?
Does the startup drive list (before bootup) only show up if the Macintosh HD is not bootable (crashed or broken)?
Dave

Replugging my keyboard into my front USB2 slot was half the solution. I had my keyboard plugged into a KVM switch which goes into the back. The other half was that I needed to unplug my backup firewire hard drive from the front port to a chained drive with the source hooked into the back of the Mac Pro. Not sure if it was the cable or the firewire slot that gummed up the hardware startup hard drive selection diaglog.
I also tried resetting the NVRAM and only got one Mac startup sound. That didn't seem to do it but then again it could of been a necessary condition as well.
Thanks everyone for your help.
Dave

Acrobat and Reader XI freeze 3 secs after opening (force close needed). Win 8.1. Restart usually removes problem, sometimes repair.

Please help.
Running Adobe Acrobat and reader XI ( latest versions). PC is Lenovo ThinkPad 440 S. Don't think I've got any plug-ins that are affecting this, but Dragon NaturallySpeaking is installed on PC, and I know this sometimes causes problems with some programs.
I can uninstall and reinstall either of the programs, and sometimes after a day or a week the problem returns. Restarting the computer will usually cause it to disappear for awhile and then it returns. The freeze is always the same, about three seconds after opening a document, it freezes and I have to close the program and restart the computer if I want the program to work again. I've tried switching off the security settings as suggested a number of websites, and this sometimes seems to help, but the problem nevertheless returns. I've got Acrobat on trial, and would like to buy, but I'm not going to do so and as this problem can be solved.
I've tried installing the programs multiple times, both clean install and repair and this doesn't stop the problem from happening, and it's happened over the two latest updates to the programme with no success. Out of interest, I've also noticed it doesn't always save my preferences between opening the program (e.g. page view preferences).
Many thanks for any input,
Jason Anderson

Hi Jason,
I would recommend you to do a selected startup and then enable the programs one by one to isolate which program might be causing this.
Please refer the KB: Restart Windows in a modified mode | Windows 7, Vista for selective startup of Windows.
Regards,
Anoop

Page Setup / Printing in Adobe Acrobat and Reader

Does anyone know why Adobe Acrobat and Reader don't retain page setup information from one document to the next? I constantly have to switch between two different paper sizes in page setup, because the information isn't retained by the individual documents.

I would suggest creating a second instance of the printer in Windows with tray 2 as the default tray - select that printer from Acrobat.
Control Panel > Add Printer > Create the Printer
Control Panel > Printers > Printer Properties

My I Mac showed an error while updating the OS and now just hangs. What should I do?

I Mac asked me to update the OS from 10.7.3. It showed an error and now the computer just hangs. Its become excuriatingly slow. Takes about 15-20 minutes to boot up and takes hours to perform any function. I tried to update the OS again but it keeps showing an error in connecting to the server. What do I do.?

Have you tried booting into the Recovery HD to check/repair your disk. Restart holding Command+R - once booted select Disk Utility and then select Macintosh HD and click on 'repair disk' If it fixes anything click repair disk again until you get a clean pass. Whilst in Disk Utility you could also 'repair disk permissions' With Macintosh HD still selected click on 'repair disk permissions'. Once done, restart as normal from the Apple menu.
Then try updating again using the 'combo', available here: http://support.apple.com/kb/DL1582
If you still have problems you could try a Safe Boot: restart holding down the shift key until you see the grey progress bar. Once booted restart as normal from the Apple menu.

Acrobat and Reader 8. When trying to print, the memory could not be "read".

A user (without local admin rights) does a batch job from Microstation and exports all of his drawings to pdf. They open just fine in Acrobat 8 and Reader 8. When he clicks on the print button, he gets the below error. When I log in with local admin rights, I can print those exact pdfs just fine. Below is the error message/event log entry.   Any help would be greatly appreciated.   He's running Windows XP SP3.
Event Type:        Information
Event Source:    Application Popup
Event Category:                None
Event ID:              26
Date:                     3/27/2012
Time:                     5:27:46 PM
User:                     N/A
Computer:          ************
Description:
Application popup: 2012-03-27 C6-01.pdf - Adobe Acrobat Professional: Acrobat.exe - Application Error : The instruction at "0x0436959a" referenced memory at "0x00000d28". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program

We tested with another non-admin account and Acrobat worked fine. Therefore the problem was within the user's profile. We just backed up his data, deleted his old profile and had him log back in. This created his new profile. Acrobat worked just fine.

I have the family pack of iWork and I just got a Mac Air how do I install it

I just purchased a Mac Air and I have the family pack of Iwork Discs how do I install them on the Mac Air

using an external usb powered superdrive would be an option.

Acrobat and Reader XI getting "stopped working" error message when closing

Every computer running Windows 7 and Reader or Acrobat in our office is having an issue where the Windows error message "Adobe Reader/Acrobat has stopped working" appears as the user is exiting a PDF. It doesn't happen every time but it happens fairly often and appears to be happening on each of the 5 workstations currently running Windows 7 and either Acrobat or Reader XI. When trying to move the PDF into another folder after this happens an error message comes up stating that the file is currently open and can't be moved.

Hey emmaw7542582,
Could you please try installing Adobe Reader DC (the latest version) from the below mentioned link:
Adobe Acrobat Reader DC Install for all version
Then, try opening those PDFs again and see if the same message appears.
If that does not resolve your problem, then please share the screenshot of the error message.
Hope to get your response.
Regards,
Anubha

Acrobat and Reader Conflicts

I have both Adobe Acrobat and Adobe Reader installed on my computer. While I have read countless PDF documents using Reader, I am new to Acrobat. I purchased it to create forms for my business.
When I attempt to open Acrobat, the Acrobat icon displays in the upper left corner of the workspace, but expected tools on the toolbar of missing--despite checking the "View" Menu to be sure the appropriate selections have been made for the display. When I checked the "About" (under the "Help" menu), the software informs me that Reader is currently running--NOT Acrobat.
What's up?
Do I need to unisntall Reader?
Is this an uninstalled/re-install problem for Acrobat?
Thank you for your help!

Hi,
Please try making Acrobat as the default program for .pdf files. It should fix the issue for you.

Collision Acrobat and Reader

On my sytem there is XPP, Acrobat 5, Reader 9 and IE7. When I click a PDF file located somewhere on my computer it opens - as desired - in Reader 9. However, if I click a link in IE7 to open a PDF file online, it opens in Acrobat 5. But in most cases I get an error, because Acrobat 5 can not open PDFs created with new versions.
For compatibility reasons I have to keep the Acrobat 5
How can I "convince" IE7 / XPP to open PDFs online with Reader as well
Thanks for an hint

That's easy uninstall Acrobat and re-install Reader.
There are widely known issues with having Reader and Acrobat on the same Windows system. Adobe recommends you only have one, due to the issues having both cause.

Adobe Acrobat and Reader digital signature verification error logs

Can you help me how enable and where Acrobat 9.2 and Reader 9.2.3 error logs to analyse digital signature certificate revacation (CRL, OCSP)?

Hi Gatis,
Check out the Security and Digital Signature Admin Guide athttp://learn.adobe.com/wiki/download/attachments/52658564/acrobat_reader_security_9x.pdf?v ersion=1
http://learn.adobe.com/wiki/download/attachments/52658564/acrobat_reader_security_9x.pdf?v ersion=1
Once you get the file open look at section 5.3.4.4
The folder path has to exist, but Acrobat will create the file if it's missing. For example, if you want to save the file to C:\LogFile\digSigLog.txt the folder LogFile would have to exist on the C drive, but the log file itself will get created if it's not there already.
When you type in the file path and name in the Edit Binary Value dialog in regedit, make sure you null terminate the string by typing a zero at the end of the hex data on the left side of the dialog. It will look like a dot on the right side, but it's not really a dot (a dot is 2E in hex).
Steve

Acrobat and Reader just hanging on Mac

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