Acrobat asks for a qualifying upgrade serial, but it won't accept it
I have a new computer, and want to install Acrobat XI on it. It has loaded it on the computer, but when I try to start the program, it said I had a correct serial but that I needed a qualifying upgrade, serial, so I put in the serial for my 9 version, (which I got from the Adobe Website) but it won't accept it.What should I do?
Contact Adobe Support thru chat and explain your issue to them. They might be able to see something in your account or the version you had to help get you thru the activation.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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Hope this helps -
Downloading Acrobat XI(Upgarde Acrobat install asking for previous qualifying serial number)
I've just downloaded Acrobat XI and it is telling me that the serial number is not for a qualifying product. The drop down does not list Acrobat XI as an option. How can I complete this download?
Hi bjohnsmiller,
Welcome to Adobe Forum,
I did check the order of Acrobat 11 standard purchased last year. It is an upgrade, When an upgrade is installed, it asks for previous qualifying serial number to complete the installation.
Incase you do not have the previous qualifying serial number then you can :-
1. Return the product (if within 30 days of purchase) & buy a full version
2. Incase the purchase is more than 30 days old purchase, you can contact Adobe support http://adobe.ly/yxj0t6 as you will assisted to install with exception granted to you.
Hope it helps you. Please inbox me privately with your call back number to assists you. Please mark this post correct or helpful if you find the information helpful. We value your opinion.
Regards,
Rajshree -
Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?
The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
The issue can be different too, please contact Adobe Support for resolution: http://adobe.ly/yxj0t6
Regards
Rajshree -
I have a new computer running os10.9. my old computer ran cs5.5(upgrade version). I am trying to get CS5.5onto my new computer. when i load cs5.5 towards the end of the install it asks for the cs5.5 serial number. i put that in and everything is accepted but then it asks for a serial number for a full version of a product which men is design premium cs3 but it doesn't give me that product as a choice from the drop down menu. it only gives me adobe master collection cs3. why when i have purchased all these different upgrades can i now not use them and how can i sort this out. i need cs5.5 on my new computer.
Contact Adobe support:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I got a light room 5 and once i put in the serial number its asking for an older version serial number. I had downloaded a 30 day trail few months back , but I dont hinki it had a serial number since it was only a trail version. I got it directly from Adobe a few hours aga and when I am trying to call them, I am on hold for the last 30 mts
You probably purchased a upgrade License so you will have to contact Adobe to get a refund and purchase the "Full Version".
At this link. Products -
I'm reinstalling CS4 Standard, and a window comes up asking for my previous CS3 serial number. Found number, but still won't take that. What is wrong?
Contact support by web chat or phone.
Mylenium -
Aperture keeps asking for my name and serial number
Aperture keeps asking for my name and serial number, but only on one of my Macs. This is a new Mac that I restored from my old Mac. It made sense to have to put in the documentation the first time, but the program keeps asking for it. Any thoughts?
Be sure to enter the serial number, when you are logged in from an account with Administrator priveleges - otherwise the serial number cannot be stored.
Aperture is installed for all users on your mac, so the serial number is written to the system library, not the user library; this requires read/write access for administrators. Do you enter your serial number using an administrator account?
SInce you migrated your system from another mac, you still may have an older ProAppSystemID file or Aperture cannot write to the System Library.
To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppsSystemID" in your System Library.
Quit Aperture.
Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
Reenter your serial number, hopefully for the last time.
Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
Use the Finder's "Go" menu
Go > Got to folder and enter /tmp into the textfield. If you see ProAppsSystemID there, move it to its proper location in /Library/Application Support/ProApps.
Aperture must be running, and you will have to wait a few minutes to be seeing the file appearing the /tmp directory.
Regards
Léonie -
My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????
- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
Keep being asked for my audible account id, but i do not know it. It is not the same as my Apple ID as I have tried this
If you've forgetten the details for an Audible.com account, see:
http://audible.custhelp.com/app/answers/detail/a_id/3270
Regards. -
My daughter locked her Ipad so I restored it and now am trying to activate it. It ask for a apple id/pw but the one she thought it was is not working. Any suggestions?
Activation Lock
http://support.apple.com/kb/PH13695 -
When I update an app it asks for my password (as usual) but now there is no touch keyboard or other way to enter the password. This problem started, I think, after the latest OS update.What's going on?
I tried a reset and it did the trick.
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I did a a factory reset to my I phone 4G but it ask for the original owner account but I don't know the original owner, how can I activate my device?
Unfortunately, you can't. There's no way around it. You'll have to get the ID and password used to originally activate the phone or you will not be able to activate it again. If you can't contact them, try to get your money back because you won't be able to use it.
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I have the activation problem to. I deleted my iPad from my Find My iPhone account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do. I can't use the apple id Apple is asking for because my iPad is not linked anymore.
Hi JL Kamsoerie,
Try using the information in this article to help you troubleshoot this issue with the Activation Lock on your iPad:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden
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