Acrobat cannot open pdf files

During a working session Acrobat stopped opening new files. This occurred on 12-3. I restared Acrobat and the problem went away. The problem repeated itself on 12-4. This time a restart did not help. I tried a reboot, program repair, program uninstall/reinstall and system restore. Acrobat still will not open files.
Any thoughts?

Is this opening an issue from Windows Explorer or the file menu in Acrobat? What versions of Acrobat and Windows?

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Help - "Acrobat is being used by another application and cannot open PDF files until the other application is closed."

Hello,
I searched this site and google for this error terminology and come up dry. I support a user who has been for years using Acrobat 5 (yes, I know...) to read files in a client DB program, as well as other PDF files on their PC. In the last week or so, they have started gatting this error "Acrobat is being used by another application and cannot open PDF files until the other application is closed." any time they attempt to open a PDF file attached to an email (via Outlook).
It is my understanding that they cannot upgrade to a newer version of Acrobat because of limitations of their client software, but had not previously had any issues viewing PDF notes from the DB, and PDF attachments in their email.
I have tried uninstalling and re-installing, as well as tried using Adobe Reader 7 & 9 in conjunction with Acrobat to try to get around this issue, but have not been successful.
Any ideas?
Thanks,
Jesse

I don't have an answer to your technical problem. The product I assume is Acrobat that you are talking about (based on the post title), Adobe is the company name. This is a good place to ask questions on Acrobat if folks can figure out what you are talking about. They will ask for the product version number (like AA9.3.3), operating system, and other applications if appropriate. Also, just what you are doing that generates the message.
As for Adobe, you are not likely to get an answer from them here in the user forum. You will be lucky if you can get an answer if you can contact them and not be on hold for more than an hour (sorry, this is why a lot of folks end up in the forum).
So, to help others try to answer your question, what are the products and versions involved? What OS? What are you doing when the message comes up.

Acrobat cannot open the file attachment because your PDF file attachment settings do not allow......

I have an email with an attachment that requires a password the open. I can open the file but embedded in the attachment is another attachment. When I double click attachment I get the following error message. Acrobat cannot open the file attachment because your PDF file attachment settings do not allow this file type to be opened.

You would need to make a change to your registry; see http://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/attachments.html
Basically you would need to add the .pdf with the permission 2.
Let us know if you need help with that. Either way, make sure to create a System Restore Point before editing the registry.

Error Message: There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat.

I've tried Command Q to close; Tried Adobe Reader Tool Bar but closing is grayed out; I'ved held the power button for hard close, but everytime I try to open a .pdf I get this message:
There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat.
I'm not extremely technical, but I can follow directions if someone can help!
Thanks

Looks like it got stuck.
You can switch to another program or the Finder (click on desktop) and Apple menu > Force Quit > Adobe
You can press and hold the power button, it's a emergency force shutdown which you can boot normally and it should be fine.

Safari 7.0.4 will not allow Acrobat to open PDF files, Works ok with Chrome?

I cannot open PDF files with Acrobat using Safari 7.0.4
No problem if I use Chrome
Help

OK I will try to elaborate this time with pictures so it is clear what I am asking and what the issue I am facing is.
The specific option I want to be able to use from within the Adobe Acrobat Pro user interface is
File\Create\Batch Create Multiple Files
When I select that menu item a floating tool bar thing pops up that I can drag and drop files onto.
If I drag excel or powerpoint documents onto it and press OK it converts them fine. If I drag MS word documents into it the documents appear in the list but when I click OK it says no files processed.
In the process of troubleshooting I also tried using the Add Files button. That is when I discovered that MS word documents (*.doc, *.docx) are not showing up in the list of supported file types.
The same thing happens when I try converting a single file using the File\Create\Create PDF From File menu item. Just like above the MS word documents do not show up in the list of supported file types.
Looking in my registry entries as suggested by the article linked to by one of the posters above I can see both *.doc and *.docx types registered in the correct place.
Unless I can use the batch convert command as intended by the time my trial period runs out in 13 days I cannot justify buying this software. If converting the documents one at a time was acceptable I would just use Save As PDF from within MS Word which works just fine. I need the batch convert function so I can convert my whole library of word documents to PDF at once.
Any further assistance greatly appreciated!
Regards,
Gray

Hello. My safari (and i keep it updated) cannot open PDF files. Should i install Adobe Reader and which version????? I have Mac Book Pro running OS 10.9

My safari (and i keep it updated) cannot open PDF files.Should i install Adobe Reader and which version????/ I have Mac Book Pro running OS 10.9
Please help me!!!!

Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others — I don't have a complete list.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Cannot open pdf files in Firefox.

I cannot open pdf files in Firefox. (I can in Chrome).
I tried Menu - Preferences - PDF - Use Adobe Acrobat Professional. Also tried the same with PDF Browser Plugin 2.4.4
Clicking on a PDF link just opens a blank page.

When I enter about:preferences#applications <Enter> in the address bar, then for PDF it shows:
pdf File (application/x-download) ... Use Adobe Acrobat Professional
pdf File (application/x-pdf) .... Use Adobe Acrobat Professional
Portable Document Format (PDF) ... Save File'''
I would like all PDF's to open in Adobe Acrobat 8 Professional.
Right now none of the PDF's open at all, so opening in Firefox or any other viewer would be preferred over not showing up at all.

I have adobe 9 and cannot open PDF files????

I have Adobe 9 and cannot open PDF Files. It gives me an encoding box??

Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others — I don't have a complete list.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

HtmlToPdf Error (ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password

Hello,
We have LiveCycle 8.x with jBoss. It works ok. The server (Windows 2003) can browses to the link, but the link gives error in the LiveCycle Console Admministrator when I use the "HtmlToPdf" service.
JBoss service is started like Local System. I don´t know what to do
This is the error trace:
2012-02-06 10:32:46,881 INFO [com.adobe.service.ProcessResource] BMC508: Service HtmlToPdfSvc: Native process PID = 4708
2012-02-06 10:32:58,426 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-028-http://repsolnet/pubs/es_es/home/home.aspx: Job Completion Status: Failed
2012-02-06 10:32:58,428 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-025-http://repsolnet/pubs/es_es/home/home.aspx: Time Job Completed: 2/6/12 10:32
AM for job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a
2012-02-06 10:32:58,428 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-030-http://repsolnet/pubs/es_es/home/home.aspx: Waiting time in queue: 0 ms for
job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a
2012-02-06 10:32:58,429 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-026-http://repsolnet/pubs/es_es/home/home.aspx: Time of Job Execution: 12,682 ms
for job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a
2012-02-06 10:32:58,430 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
Error message from the primary converter:
ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.
Error message from the fallback converter:
ALC-PDG-052-020-HTML Converter could not convert the given file or URL.
2012-02-06 10:32:58,447 ERROR [com.adobe.workflow.AWS] An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:
Error message from the primary converter:
ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.
Error message from the fallback converter:
ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault
routes were found to be configured.
2012-02-06 10:32:58,447 ERROR [com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker] An exception was thrown with name
com.adobe.livecycle.generatepdf.client.ConversionException message:
Error message from the primary converter:
ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.
Error message from the fallback converter:
ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault
routes were found to be configured.
2012-02-06 10:32:58,460 ERROR [com.adobe.workflow.AWS] An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:
Error message from the primary converter:
ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.
Error message from the fallback converter:
ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault
routes were found to be configured.
Thanks for help me.

What happens if you try converting the page using Acrobat? Is this a public page or internal, if public can you provide the url.

Acrobat cannot open this file

Hi-
While trying to generate or open pdf files in the last 24 hours, I've received this message:
"Acrobat cannot open this file while printing another document." Then it lists the name of the pdf file I'm trying to open.
Any suggestions?
Thanks!

Looks like this was linked to the way we were streaming PDF to the browser. Not sure what was fixed by the developer on that sequence, but it is working fine now.

I cannot open PDF files when I am using Firefox, how can I fix this?

I cannot open PDF files while I am using Firefox. This is true for opening PDF pages in Firefox and outside of Firefox.

I ran into the same problem, and here is what I have done to fix it.
Go to Tools/Add-ons
You might have to get the latest Adobe Acrobat Reader (Likely 10.x.....)
On any exiting Adobe Acrobat Reader select disable (to disable the plug-in)
If you have already gotten the latest Adobe Acrobat Reader just disable any earlier version.
There is no official way to uninstall a plug-in so this it the workaround.
If you do need to uninstall the plugin you need to type about:config ....about:plugins search for the article to do it.

I cannot open pdf files from one supplier when using Adobe Reader but I can using another Viewer

I cannot open pdf files from one supplier when using Adobe Reader but I can open it if using Google PDF viewer or another viewer. The Adobe reader gives the error "There was an error opening this document. The file is damaged and could not be repaired" when I try to open the file. The version of Adobe Reader is 10.1.7, however I have tried other versions and they all fail the same way. I have tested on a number of different PC's in different networks and all fail using Adobe Reader but work using alternate viewer. Also the PC's will open a PDF from any other source.

Newer Reader versions are more strict than older versions (and other PDF viewers). If certain minimum requirements are not met, Reader will tell you that the PDF is damaged. This can happen when a document was created with software that does not adhere to PDF standards, or when the file was damaged during a download or email transmission.
You should contact the creator of these PDFs.

I cannot open pdf files in safari. It tells me first character is invalid. I have deleted plug-ins and reinstalled program. HELP

cannot open PDF files in safari. It tells me first character is invalid - I have deleted plug-ins and reinstalled the program.

HI..
If you are using Adobe Reader ...
Try uninstalling the current copy of Adobe Reader first.
Best to use a utility to do this to make sure all the associated files are removed as well > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
Then reinstall > http://get.adobe.com/reader/
Quit then relaunch Safari to test.

Cannot open PDF files with Reader XI message appears Adobe Reader has stopped working

Cannot open PDF files with Reader XI message appears Adobe Reader has stopped working. A problem has caused the program to stop working

Which Operating system you are using?
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)] and then try to open the file.

After activating "Click-to-play" plug-ins, I cannot open pdf files.

In the latest release of Firefox, information about how to prevent plug-ins from loading automatically was in the release notes. I activated this in about:config. (Click-to-play).
After that, I cannot open pdf files! When I click on a link all I get is an empty window. Reloading page don't help.
What I can do, is to click on the button next to the awesome bar and set that plug-ins will always load automatically for this page. Then the pdf file loads.
Another work around is to copy the link and paste it in IE.
Is this a bug with "click-to-play"?

Thanks cor-el. I have read the various bug reports and it is indeed the same. Has been known for a while...
Anyway, I find no mention of the work-around: "Click on the button next to the awesome bar and set that plug-ins will always load automatically for this page."
I don't know if there is a place to give that feedback.

Acrobat cannot open pdf files

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