Acrobat Conflicts with Computer Shutdown

I use Vista Operating System and IE8. About a month ago, my computer shutdown started taking 15 minutes or longer to complete. When it did complete, I got a computer dump. When I restarted the computer, I got a dialog box informed me that the computer was shutdown improperly. Otherwise, everything operated okay when I was using the computer.
But since I am traveling and have to shutdown the computer frequently, I took it to Best Buy for diagnosis. After a lot of back and forth, they discovered the problem: "ntkrnimp.exe is the cause of the error." It was determined that an Adobe installation installed the file with either Flash Player or Acrobat Reader. Their solution was to remove both installations. Unfortunately, I haven't figured out a way to do without either of these products so I reinstalled them.
When they are installed the problem happens on EVERY shutdown or restart. If they are uninstalled, the shutdown is quick and clean. It appears that both Acrobat Reader AND Flash Player have to be removed to fix the shutdown. At this point my solution is to (1) wait out the shutdown which sometimes takes as long as 30 minutes, (2) uninstall the 2 Adobe programs (and then reinstall), or (3) GET A FIX... IS THERE A SOLUTION????
I would appreciate any help.
Thanks,
L. Steve Varnum

Thanks, Berndt: I thought this might be a Windows problem is the reason I posted here. I assume you are correct and will post under Acrobat Reader.
Thanks,
Steve Varnum

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Date: Sun, 14 Nov 2010 17:37:07 -0700
From: [email protected]
To: [email protected]
Subject: Flash Player 10 does not work in IE or Firefox. What could it conflict with?
Something is strange with your list of modules; you list FlashUntil10i_Plugin (10.1.102.64), but this is really 10.1.85.3
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>

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Hi Dilek,
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Your experience in submitting troubleshooting information on the forum 
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I would be interested to know what you thought
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Assuming you are using the forum, and not merely replying by email look towards the top in the right hand margin for clickable buttons
* Question Details -V- More System Details -> [Additional System Details]
You will note that includes only partial information. There are no changed prefs or extensions listed. Compare for instance the information in this thread [/questions/978130] with full information.
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Trying to add a movie to an iPod makes the computer shutdown?

This is my first time posting here, so please bear with me if I do something incorrectly. One of my new movies refuses to be added to my iPod. When I try to add it, the progress bar gets most of the way there before freezing. Then my computer completely shuts down and says that Windows has been shutdown in order to prevent damage. I updated iTunes to the latest version and my iPod is updated as well. I tried it a few times, the first time I didn't actually see it happen and thought maybe one of the cats stepped on the keyboard or something. The second time it only closed iTunes, but the third time the entire computer shutdown again. After that I updated iTunes to see if that would fix the problem and tried again, but it did the same thing. Looking around, I did see a few topics similar, but couldn't find anything that was my exact issue. The interesting thing is that it's just that one movie. I tested a few others by moving them to and from my iPod and it went fine. When I play the movie in iTunes it also appears to play completely normal. I haven't sat down and watched the whole thing, but jumping around here and there went fine. Since it's only this one movie, I'm wondering if the issue may be with the file itself? However, I would think that if there was an issue with the file it wouldn't play ok. But I'm unsure how I would delete and redownload it without possibly messing something up. I'm also concerned that if I keep trying it and the same thing keeps happening that it might actually end up damaging my computer somehow. Has anyone ever experienced this before? Also, I'm not sure if it may matter or not, but the movie does have iTunes extras. I did check though, and one of my other movies with extras added to my iPod normally so I don't think that's the problem.

This is my first time posting here, so please bear with me if I do something incorrectly. One of my new movies refuses to be added to my iPod. When I try to add it, the progress bar gets most of the way there before freezing. Then my computer completely shuts down and says that Windows has been shutdown in order to prevent damage. I updated iTunes to the latest version and my iPod is updated as well. I tried it a few times, the first time I didn't actually see it happen and thought maybe one of the cats stepped on the keyboard or something. The second time it only closed iTunes, but the third time the entire computer shutdown again. After that I updated iTunes to see if that would fix the problem and tried again, but it did the same thing. Looking around, I did see a few topics similar, but couldn't find anything that was my exact issue. The interesting thing is that it's just that one movie. I tested a few others by moving them to and from my iPod and it went fine. When I play the movie in iTunes it also appears to play completely normal. I haven't sat down and watched the whole thing, but jumping around here and there went fine. Since it's only this one movie, I'm wondering if the issue may be with the file itself? However, I would think that if there was an issue with the file it wouldn't play ok. But I'm unsure how I would delete and redownload it without possibly messing something up. I'm also concerned that if I keep trying it and the same thing keeps happening that it might actually end up damaging my computer somehow. Has anyone ever experienced this before? Also, I'm not sure if it may matter or not, but the movie does have iTunes extras. I did check though, and one of my other movies with extras added to my iPod normally so I don't think that's the problem.

Acrobat Conflicts with Computer Shutdown

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