Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close

Maybe this should have been posted here instead of the
Acrobat Connect Professional forum? I guess i don't know the
different between the two products. :) We are running an Adobe
Connect Enterprise Server.
Greetings!
My support group is currently working with several end-users
of Adobe Connect Professional. These users are presenters and are
encountering an issue whenever they try to start their Camera and
Voice Pod. I've sent this up the chain towards Adobe on our end...
but figured I'd make a post on the forums here to see if anyone
else has been having this issue. I was able to find one mention of
the error on some site that was all in Spanish... but that site was
having timeout issues and I couldn't hack around them. (Plus my
knowledge of tech -spanish is very limited)
If the Acrobat Connect add-in is NOT installed on these
users' PCs then they are able to use the Camera and Voice Pod
without any issues. Once the Add-In is installed, however, as soon
as they click to activate the Camera and Voice Pod the add-in
crashes with the error "Acrobat Connect Add-in 7.0 r455 has
encountered a problem and needs to close. We are sorry for the
inconvenience."
These users are using Windows XP, Windows 2000 SP4 and
Windows 200 Sp3... all are having the same problem. We've had them
try different microphones, different browsers... nothing seems to
affect this. Some other troubleshooting steps include
removing/reinstalling Flash, clean-boot in Windows XP, disabling
all security, and uninstalling/reinstalling the Add-in itself.
Any ideas / suggestions from anyone would be greatly
appreciated. Thanks!

Was this problem resolved? I'd be keen to hear details of the fix please?
I'm seeing the same on v9.3 R110.
Thank you,
Sam

Similar Messages

Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem

I have one particular user that cannot get into the web meetings using Acrobat Connect Add-in. We can log her on with any other PC with no problems. Something on this PC is hanging up.
She gets to the login screen and can log in and accept the agreement...then in IE, nothing happens. If I try to use Firefox, we get the following error:
"Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried the following solutions:
- Uninstalled/re-installed Flash
- Uninstalled/re-installed Adobe Connect Add-in
- Made sure Windows updates were current
- Deleted all temp files and cache
- Re-installed IE 8.
The problem is obviously not browser specific and appears to be with the actual Connect Add-in. Does anybody have any ideas or solutions?

can you expand on what you mean by "nothing happens" does any 2nd window launch (connectAddin)? is IE8's popup blocker on or any popup blocker? is the other computer configured the same as the computer that does not work?
you dont state which windows or flash version (http://kb2.adobe.com/cps/155/tn_15507.html) is in use by the client or what your Adobe Connect version is or if the server is doing SSL. if you are not sure what version you have, append version.txt to your connectserver url.
example http://myconnect.mydomain/version.txt
and how the client is connecting to your connect server, is your server behind a firewall, is their client behind a firewall. if they are behind a firewall is there company ports open for RTMP ports.
also I dont have a quick fix for you but some troubleshooting tips
you stated that they removed the ConnectAddin from the add/remove programs but you may also need to check to make sure it was removed
#connectaddin location, can remove the connectaddin folder, once you reinstall the new it will recreate the connectaddin folder
win7: C:\Users\{userid}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
winXP: C:\Documents and Settings\{userid}\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
to test and capture log info from the connectaddin, must create the mms.cfg
Connectaddin log folder, the file name will start with connectaddin-{current_date_time}.log
win7: C:\Users\{userid}\Documents\
winXP: C:\Documents and Settings\{userid}\My Documents\
#for winXX
#c:\windows\system32\mms.cfg
SingleLogFile=0
PlayerLogging=1
flashlogging=true
have them send you the logs to review you may also need to review the connect debug.log around the same timeframe, are you seeing anything odd.
after the testing make sure you have them comment out the lines in the mms.cfg, otherwise it will create a new file everytime they access a connect meeting room.
you can append ?mode=xml to the meeting URL. this will give you some detailed info within the browser. like which application server they are connected to and other info.
you could have the user try accessing the meeting room without the connect add-in, the addin is only required for that person to share. just add ?launcher=false to the end of the meeting url, this will force the meeting room to display within the browser and just use the flash player.

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

Error: adobe acrobat elements has encountered a problem and needs to close

When I right-click to Convert to PDF or Convert to PDF and EMail for .xls, .xlsx, .doc, .docx, .pptx, .ppt, .pub, and .igx items (what I've tried so far), I get the following error: "Adobe acrobat elements has encountered a problem and needs to close". It works fine on .bmp .tif, .txt, .htm, and .jpg (what I've tried so far). I am not having problems printing to Adobe to convert, nor am I having problems creating a PDF within a program, and I'm not having problems converting from IE. I am using Windows XP Professional, Microsoft 2007, and IE 7. My Adobe product is Adobe Acrobat X Pro Version 10.1.2. What can I do to resolve this problem? Thanks.

No, I don't have an older version. I did a search on my C drive for anything that has a name of Acrobat Elements and came up with the following: (I'm hoping you can see this)

Adobe Acrobat 9.0 has encountered a problem and needs to close

Hi!
I'd like to start using Adobe Acrobat 9.0 with Acrobat.com, but I don't get very far before I get the error message "
Adobe Acrobat 9.0 has encountered a problem and needs to close." This happens after I click "distribute form" and fill out the email addresses. It get to the point of starting to publish the response files and then the error message pops up and I can't go any further. I've made sure to uninstall older versions of Acrobat and I restarted my computer. I have a PC and am running Windows XP and IE 7. Help!

Bill:
Thanks for all the tips. Actually I already did most of this (multiple times) to no avail.
·         I’m running Win XP Pro SP3 on a Dell Latitude D630 laptop with 2GB memory.
·         I Bought Acrobat 7 Standard (it came bundled with my scanner) so I do have that CD and the key
·         I purchased the upgrade to Acrobat 9 Standard on-line for $99.
·         Actually, everything was working fine until I uninstalled ATM. (I did that because my laptop wouldn’t undock or hibernate and I read that ATM could be the cause.)
·         I’ve done several repairs from Control Panel. Didn’t help.
·         Finally, this morning I decided to uninstall everything and install a trial version of Adobe 9 PRO from their web site. That didn’t work either.
·         I notice that none of these actions has brought ATM back. On the other hand, I can’t find a place from where I can download ATM either.
Here’s the really funny thing. Acrobat is not completely broken. I can actually get it to work for the first few seconds. And if I type real fast, I can even save the pdf file that it opens before it crashes! For example, if I click on a pdf file on a web page and it is small enough that it opens right away, I can click the save button and hit OK immediately (don’t mind where it saves the file, I can find and move it later) before I get the “Adobe Acrobat 9.0 has encountered a problem and needs to close. We are sorry for the inconvenience.” message. The same happens if I just open Acrobat and let it sit. It doesn’t crash immediately. It takes about 5 seconds before it does.
This should give a clue as to where/why it is crashing.
Tomorrow I’m going to try and get Adobe on a chat line and have them take a look.
Let me know if you get any other good ideas. Thanks for taking the time to reply.
Thanks,
Jamshed Mulla

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Hiya,
What O/S versions(RDP) are you connecting to and from? Try and open the target machines event log and see what it throws when you try to connect.

My iPod Touch 3rd Generation won't connect to iTunes. It keeps saying MobileDeviceService has encountered a problem and needs to close.How can I get it to work?

My iPod Touch 3rd Generation won't connect to iTunes. It keeps saying MobileDeviceService has encountered a problem and needs to close.How can I get it to work?

My iPod was working fine and then my oldest son put in a flash drive to download some music and now my iPod will not connect to iTunes.
Doublechecking something. Are you still back at SP2 for your XP? Or do you have SP3 in place?

CrystalReports 2008 crw32.exe has encountered a problem and needs to close.

Hi Guys,
I just installed Crystal Reports 2008 and tried to use it, but every time I try to expand Create New Connection tree, in order to add some data to my report, program crashes and I receive message:
u201Ccrw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.u201D
Thus anyone have a solution to this problem?

Well,
Each time Crystal Reports crashes I see three errors:
1. Faulting application crw32.exe, version 12.0.0.549, faulting module unknown, version 0.0.0.0, fault address 0x06000030.
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 63 72 77   ure crw
0018: 33 32 2e 65 78 65 20 31   32.exe 1
0020: 32 2e 30 2e 30 2e 35 34   2.0.0.54
0028: 39 20 69 6e 20 75 6e 6b   9 in unk
0030: 6e 6f 77 6e 20 30 2e 30   nown 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 36 30 30 30 30 33 30 0d   6000030.
0050: 0a                        .
2. Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 64 72 77   ure drw
0018: 74 73 6e 33 32 2e 65 78   tsn32.ex
0020: 65 20 35 2e 31 2e 32 36   e 5.1.26
0028: 30 30 2e 30 20 69 6e 20   00.0 in
0030: 64 62 67 68 65 6c 70 2e   dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e   dll 5.1.
0040: 32 36 30 30 2e 35 35 31   2600.551
0048: 32 20 61 74 20 6f 66 66   2 at off
0050: 73 65 74 20 30 30 30 31   set 0001
0058: 32 39 35 64               295d
3. Hanging application crw32.exe, version 12.0.0.549, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 63 72 77 33 32 2e     crw32.
0018: 65 78 65 20 31 32 2e 30   exe 12.0
0020: 2e 30 2e 35 34 39 20 69   .0.549 i
0028: 6e 20 68 75 6e 67 61 70   n hungap
0030: 70 20 30 2e 30 2e 30 2e   p 0.0.0.
0038: 30 20 61 74 20 6f 66 66   0 at off
0040: 73 65 74 20 30 30 30 30   set 0000
0048: 30 30 30 30               0000
However, I am not sure about their meaning.
Regards,
Vladimir

SAP_CR has encountered a problem and needs to close

Hi,
I have a client currently using SAP B1 2007 SP00 PL47.
They have multiple SAP B1 companies set up.
SAP Crystal Report(CR) integration Add On is installed.
Crystal Report 2008 is also installed.
My client logon to SAP company A, run a report from the CR Add On.
While waiting, he then logon to Company B and do other work.
Then he received a message "SAP_CR has encountered a problem and needs to close". we are sorry for the inconvenience.
Note that
1. the error only happens when my client logon to 2 companies at the same time.
Has anyone encountered that problem before?

I know this is a couple of months old but it was the only result that came up in Google and relates to exactly the problem we are having with the exception a user is not trying to open more than one company at a time. We have the same version of SAP as the original poster to this thread, SAP Business One 2007, and are trying to load up Crystal Reports 2.0.0.7 integrated add-on. All other Add-Ons install and load fine when the user has logged in but not the Crystal Reports add-on.   The add-on is set to start automatically but it does not and when I go into the Administration - Add-Ons - Add-on Manager the Crystal Reports for SAP Business One has a Status of "Connecting" and the Group is showing as "Automatic". When I highlight the addon and attempt to click "Start" to force it to start the same popup appears saying "SAP_CR has encountered a problem and needs to close.". At the same time as this keeps happening I check the computer's normal event error logs and I get the following event:
Event Type:     Error
Event Source:     .NET Runtime 2.0 Error Reporting
Event Category:     None
Event ID:     5000
Date:          23/02/2010
Time:          09:44
User:          N/A
Computer:     OBIWAN
Description:
EventType clr20r3, P1 sap_cr.exe, P2 2.0.0.7, P3 494ae647, P4 mscorlib, P5 2.0.0.0, P6 492b834a, P7 a8b, P8 0, P9 system.io.filenotfoundexception, P10 NIL.
It looks as though it relates to an ASP.net issue but the machine has the latest 3.5 Dot Net installed. I have attempted to un-install and re-install SAP B1 and the Crystal Add-on (as well as the dot net framework too) three times now and each time the same popup keeps appearing. Please can anyone help solve this problem? Thank you very much for any help. I appreciate it.
Kind regards
Matt

ITunes has encountered a problem and needs to close. Sorry

After upgrading to iTunes9.0 I can no longer use the application. Everytime I try to open it I get an error message that iTunes has encountered a problem and needs to close.
I've deleted it and re-installed following all the troubleshooting steps in various FAQ documents. I've disconnected from the internet and re-connected. I've completely removed iTunes and QuickTime from my PC. I've changed out IE handles cookies. I've changed audio output to headphone speakers. I've stopped Apple Moblie services. I've cleaned out Windows Installer. I feel like I've tried everything. I'm at a total loss.
The program installed properly and will open. It immediately tries to connect to the iTunes Store. The progress bar at the top shows 1/2 complete when the error message pops up.
Any suggestions?

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

"Distiller has encountered a problem and needs to close."

I installed CS3 Design Premium last week. (XP, SP2) I haven't run any of the CS3 updaters yet because I haven't had a chance to research any possible gotchas.
I am repeatedly getting this message:
Acrobat Distiller
Acrobat Distiller has encountered a problem and needs to close. We are sorry for the inconvenience.
Error signature
AppName: acrodist.exe AppVer: 8.0.0.456 ModName: acrodistdll.dll
ModVer: 8.0.0.456 Offset: 001e0ad4
I don't have Distiller open, but I guess it must be running in the background. I create PDFs by exporting from InDesign.
What does this error mean? Should I be very afraid?
Marlene

Hello, I had this issue with Acrobat 9.0 v.946 but resolved my issue with x64 Vista Ultimate as follows:
Open Acrobat Distiller
Click Settings
Click Font Locations
Open Windows Explorer and Navigate to EACH listed Font Location
Verify there are FONTS in each location, .ttf is a good giveaway.
When you find a Windows Explorer location listed in Distiller with No Fonts do the following:Go back to the Distiller-Settings-Font Locations screen, highlight that location and click the Remove button
Continue viewing folders in Windows Explorer until you have verified that fonts are listed in all the other Distiller-Font Location-folders
Close both Distiller and Windows Explorer
Reboot your system
Now here’s the tricky part:
After sign-on Do Not Touch your mouse or keyboard for Five Minutes
Watch your mouse icon as it swirls while loading background applets
Watch your network icon slowly, ever so slowly change from X to O indicating connectivity.
If you screen blanks out, just move the mouse cursor enough to get the screen back and the cursor where you can see it.
After Five Minutes – if you have not received the message--Acrobat Distiller must close--this procedure worked for you.
Hope this helps some of you.
Update: MS Admin Events indicate that a HDD might be corrupted. Chkdsk indicated bad clusters, new drive ordered - in other words - this was the problem all along

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

InterVideo WinDVR Application has encountered a problem and needs to close.

My TV Anywhere has suddenly stopoed working and the message "InterVideo WinDVR Application has encountered a problem and needs to close. We are sorry for the inconvenience." appears each time I try to open the program. MSI Radio works fine. I have uninstalled and re-installed the programe (originally MSIPVS now MSIPVS3). I did try to download the new Beta drivers just to try, but the zip file shows 0 bytes!
Has anyone come across this, or can anyone suggest what I can try to resolve the issue?
Many thanks in anticipation
Gareth

Jeremy:
I should point out that I am much more confident with software issues. I am not a hardware person and have never attempted to open up the box!
Realtek is the card on the motherboard.
I hope this is the information required:
OS Information:
Property   Value
OS Name     Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack     2.0
OS Manufacturer     Microsoft Corporation
Windows Directory     C:\WINDOWS
Processor:
Property   Value
Current Clock Speed     3000
Description     x86 Family 15 Model 2 Stepping 9
Manufacturer     GenuineIntel
Name     Intel(R) Pentium(R) 4 CPU 3.00GHz
Memory (RAM):
Property   Value
Bank Label     RAS 0 & 1
Capacity     536870912
Bank Label     RAS 2 & 3
Capacity     536870912
Total Memory Deteced in Hardware: ~1024 MB
Memory Reported to Operating System: 1023MB
Disk Drives:
Property   Value
Description     Disk drive
Manufacturer     (Standard disk drives)
Model     Maxtor 6Y160M0
Media Type     Fixed hard disk media
Size     163921605120 (~153 GB)
Number of Partitions     2
Description     Disk drive
Manufacturer     (Standard disk drives)
Model     Canon MP Memory Card USB Device
Media Type
Number of Partitions
Description     Disk drive
Manufacturer     (Standard disk drives)
Model     IC35L060 AVV207-0 USB Device
Media Type     Fixed hard disk media
Size     61492193280 (~57 GB)
Number of Partitions     1
Installed Printers:
Property   Value
Name     PaperPort Color Image
Port Name     BIPORT
Default     False
Driver Name     PaperPort Color Printer Driver
Name     PaperPort Black & White Image
Port Name     BIPORT
Default     False
Driver Name     PaperPort Mono Printer Driver
Name     Microsoft Office Document Image Writer
Port Name     Microsoft Document Imaging Writer Port:
Default     False
Driver Name     Microsoft Office Document Image Writer Driver
Name     Generic / Text Only
Port Name     LPT1:
Default     False
Driver Name     Generic / Text Only
Name     Canon MP370 Series Printer
Port Name     USB001
Default     True
Driver Name     Canon MP370 Series Printer
Name     Auto Microsoft Office Document Image Writer on GARETH-14ETIB74
Port Name     \\GARETH-14ETIB74\Printer
Default     False
Driver Name     Microsoft Office Document Image Writer Driver
Motherboard:
Property   Value
Manufacturer     MICRO-STAR INC.
Model
Name     Base Board
Part Number
Product     MS-6758
Serial Number     00000000
Version     2.00
BIOS:
Property   Value
Manufacturer     American Megatrends Inc.
Name     Version 1.00
Release Date     20040324000000.000000+000
Version     AMIINT - 10
Monitor:
Property   Value
Description     SyncMaster 173V/172V/173S/173B
Name     SyncMaster 173V/172V/173S/173B
Screen Height     768
Screen Width     1024
Keyboard:
Property   Value
Description     Easy Internet Keyboard
Pointing Device:
Property   Value
Manufacturer     Logitech
Name     HID-compliant Wheel Mouse
Sound Card:
Property   Value
Manufacturer     Creative Technology, Ltd.
Description     Creative EMU10K1 Audio Processor (WDM)
Device ID     PCI\VEN_1102&DEV_0002&SUBSYS_80661102&REV_0A\4&1F7DBC9F&0&08F0
Manufacturer     Realtek
Description     Realtek AC'97 Audio
Device ID     PCI\VEN_8086&DEV_24D5&SUBSYS_75851462&REV_02\3&13C0B0C5&0&FD
Video Card:
Property   Value
Adapter Compatibility     NVIDIA
Adapter RAM     268435456
Description     NVIDIA GeForce FX 5600XT
Installed Display Drivers     nv4_disp.dll
Driver Version     6.14.10.6693
Driver Date     29/10/2004 16:50:00
Video Mode Description     1024 x 768 x 4294967296 colors
DirectX Installation:
Property   Value
Version     6.03.01.0146
Modem:
Property   Value
Network Adapters:
Property   Value
Description     Intel(R) PRO/1000 CT Network Connection - Packet Scheduler Miniport
Description     Packet Scheduler Miniport
Description     Microsoft TV/Video Connection
Description     1394 Net Adapter
Description     1394 Net Adapter
External Ports:
Property   Value
External Reference Designator     Def
External Reference Designator     Sanjoy
Expansion Slots:
Property   Value
Slot Designation     PCI1
Slot Designation     PCI2
Slot Designation     PCI3
Slot Designation     PCI4
Slot Designation     PCI5
Slot Designation     AGP
Copy To Clipboard
I do very much appreciate the help from you all!
Gareth

Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close

Seems that with the last 3 or 4 Flash Player updates, once the update is complete but before the installer actually exits, I get an error message box telling me that "Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close. We are sorry for the inconvenience.", etc., etc., etc. I've received this error message numerous times as most of the computers I work on are Windows XP SP3 (all updates) with Internet Explorer 8 as the browser, including my own computer and my wife's. If I could copy & paste the details, I would. But the temp file that's supposed to be created for error reporting purposes, isn't, and I'm not going to spend the next half an hour transcribing all the technical details. I just want you to be aware there's a problem with your installer. -kd5150-

I'm sorry you are running into this crash. To help investigate the problem, we'll need you to do a few things for us.
First, add the following line to the file mms.cfg (open in Notepad)
SilentAutoUpdateVerboseLogging=1
You can find the mms.cfg file here:
xp, vista, and windows 7 32bit: c:\windows\system32\macromed\flash\mms.cfg
windows 7 64bit: c:\windows\syswow64\macromed\flash\mms.cfg
Next, we'll want to get a crash dump so we can see what's going wrong. You can enable crash logging on Windows Vista or 7 using the following steps:
Download the following files: Enable Crash Logging.reg and Disable Crash Logging.reg.
Double-click the Enable Crash Logging.reg file. Click Yes in the Registry Editor dialog.
Restart your computer.
Let the updater/installer crash occur
After the crash, open a file browser window and type the following in the navigation bar:%localappdata%
Go to the CrashDump folder.
Select the most recent file that appears with the extension .dmp.
Double-click the Disable Crash Logging.reg file downloaded in Step 1 and click OK.
Restart your computer.
Zip up the .dmp file and mail it (or a dropbox link) to [email protected] with a link to this thread.
For XP, follow these steps:
Show hidden files. For more details, see the instructions for Windows XP.
Repeat the steps that resulted in the installer crash
After the crash, open the following folder: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson
Locate the file named with the extension .dmp that corresponds with the correct date and time
Zip up the .dmp file and mail it (or a dropbox link) to [email protected] with a link to this thread.
In addition to the .dmp, please post or send me your Flash Installation.log.
Where do I find the Flash Player installation log on Windows?

Adobe Reader want open - 'Adobe Reader 9.4 has encountered a problem and needs to close'

Hello,
Idesperatelly need a help with this. Adobe Reader simply can't open and I have over and over the same information 'Adobe Reader 9.4 has encountered a problem and needs to close.' Obviously there is error raport created for this problem and the help I have from Microsoft is absolutelly useless. I already uninstall all acrobate and adobe programs and install adobe reader again, but nothing change. Now I stuck with some different program as temporary solution and no solution for this problem. Please if anybody have idea how to solve it... Pls heeelp!!!!

After 3 uninstall's and 3re-installs for AR 9.4 and no solutions forthcoming from the AR tech's/personnel, I have decided to go with another PDF reader that seems to be working fine. Please remove me from your e-mail listing. I tried but not successful as I still receive mail from Adobe about problems not even related to mine. During my search at adobe, I found many users with the same problem but no fix available. You would think that a update correcting these product would be in order. So again, remove me from the AR e-mail list. TU

Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close

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