Acrobat Content Viewer on iPad

Any ideas on getting the Acrobt Content Viewer to authenticate on my iPad?  I have done all the emails, changed my password, nothing works. Any help would be greatly appreciated.
Thanks!
Syrena

Authentication Failed usually shows up in two situations: (1) if you're trying to sign in with an Adobe ID that hasn't been verified. Have you signed in to https://digitalpublishing.acrobat.com and verified your Adobe ID? (2) if your iPad isn't connected to the Internet.

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    I asked my client to create an account here: <https://digitalpublishing.acrobat.com/CreateAccount.html>

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    １週間検証を重ねていました。
    最初の頃より症状はだいぶ改善されて来ましたが、未だ万全という感じではなさそうです。
    長くなりますが、現在の状況をまとめます。
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    引き続き、よろしくお願い致します。

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