Acrobat Crashes on Opening
Just subscribed to acrobat pro and the app crashes on startup, I have uninstalled previous versions, but crashes once again after install on app opening. I just paid and can't download a working copy to use. I want my money back.
Please help?
Hi Mr4klift,
Let's do the following:
Uninstall Acrobat.
If you're on Windows, run the Acrobat Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Download Acrobat from Download Acrobat products | Standard, Pro | XI, X.
Make sure that you're signed in as an Admin and that antivirus is disabled.
Install Acrobat.
Please let us know how it goes.
Best,
Sara
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Acrobat Crashes on opening & then program disapears off system
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Yes, I am running anti-virus, and no, no virus' are showing up when I scan.
Here are the specs on this machine:
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8.00 GB RAM
64-bit OS
The IT Department finally got so fed up with reinstalling it for me virtually that they just gave me the serial, because this can happen 3 or 4 times a week.
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Thanks,
ShannonThe problem was a corrupt installation. Had to go to Adobe Techincal Support to fix it. Required the use of the Cleaning Tool and manual folder removal. That finally corrected the situation.
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Acrobat 10.1.8 crashes on opening (Mac OS 10.9)
A few weeks ago Acrobat started behaving badly. At first it was just when I tried to print...it would freeze and I would have to force quit. Now it just crashes on opening (doesn't matter if I'm opening from a .pdf or by clicking the icon). I just tried the suggestion about deactivating the CS6 suite and then re-registering my serial number, but when I opened Acrobat after all that it crashed immediately. I'm at a loss for how to fix this. Here's the crash report:
Process:
AdobeAcrobat [8147]
Path:
/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
10.1.8 (10.1.8)
Code Type:
X86 (Native)
Parent Process: launchd [179]
Responsible:
AdobeAcrobat [8147]
User ID:
501
Date/Time:
2013-11-08 17:40:44.971 -0500
OS Version:
Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: F5423865-776D-E673-8313-EC5D6E96C2D4
Sleep/Wake UUID: 7A8BE086-2F28-4217-9838-559489446F9B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000000d083340
VM Regions Near 0xd083340:
__TEXT
000000000c0c2000-000000000cef5000 [ 14.2M] rw-/rwx SM=COW /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
--> __DATA
000000000cef5000-000000000d110000 [ 2156K] rw-/rwx SM=COW /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
__DATA
000000000d110000-000000000d173000 [ 396K] rw-/rwx SM=NUL /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
Application Specific Information:
dyld: in dlopen()
/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fe9c78a ImageLoaderMachOCompressed::rebase(ImageLoader::LinkContext const&) + 762
1 dyld
0x8fe963a4 ImageLoaderMachO::doRebase(ImageLoader::LinkContext const&) + 212
2 dyld
0x8fe93057 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 129
3 dyld
0x8fe9270f ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 165
4 dyld
0x8fe88905 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 176
5 dyld
0x8fe901ef dlopen + 459
6 libdyld.dylib
0x94177b84 dlopen + 70
7 com.apple.CoreFoundation
0x95426c47 _CFBundleDlfcnLoadBundle + 199
8 com.apple.CoreFoundation
0x95426409 _CFBundleLoadExecutableAndReturnError + 745
9 com.apple.CoreFoundation
0x954a5561 CFBundleLoadExecutable + 33
10 com.adobe.Acrobat.framework
0x003c5f52 RunAcrobatInBrowser + 158091
11 com.adobe.Acrobat.framework
0x003c68c4 RunAcrobatInBrowser + 160509
12 com.adobe.Acrobat.framework
0x004a05cf AcroSecurityBailOutImpl + 751805
13 com.adobe.Acrobat.framework
0x0099c323 AcroSecurityBailOutImpl + 5977617
14 com.adobe.Acrobat.framework
0x009a035a AcroSecurityBailOutImpl + 5994056
15 com.adobe.Acrobat.framework
0x009a28cf AcroSecurityBailOutImpl + 6003645
16 com.adobe.Acrobat.framework
0x009c50dd AcroSecurityBailOutImpl + 6144971
17 com.adobe.Acrobat.framework
0x00ca6729 AcroSecurityBailOutImpl + 9165335
18 com.adobe.Acrobat.framework
0x00ca82bb AcroSecurityBailOutImpl + 9172393
19 com.adobe.Acrobat.framework
0x00cfed86 AcroSecurityBailOutImpl + 9527412
20 com.adobe.Acrobat.framework
0x00cff3bf AcroSecurityBailOutImpl + 9529005
21 com.adobe.Acrobat.framework
0x00cf220d AcroSecurityBailOutImpl + 9475323
22 com.adobe.Acrobat.framework
0x00cfc76c AcroSecurityBailOutImpl + 9517658
23 com.adobe.Acrobat.framework
0x00cf1779 AcroSecurityBailOutImpl + 9472615
24 com.adobe.Acrobat.framework
0x001f7c69 RunAcrobat + 2002648
25 com.adobe.Acrobat.framework
0x001f76b3 RunAcrobat + 2001186
26 com.apple.CoreFoundation
0x95446186 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
27 com.apple.CoreFoundation
0x95445b43 __CFRunLoopDoTimer + 1395
28 com.apple.CoreFoundation
0x954c02ad __CFRunLoopDoTimers + 349
29 com.apple.CoreFoundation
0x953fd6c3 __CFRunLoopRun + 1779
30 com.apple.CoreFoundation
0x953fcd5a CFRunLoopRunSpecific + 394
31 com.apple.CoreFoundation
0x953fcbbb CFRunLoopRunInMode + 123
32 com.apple.HIToolbox
0x9a8e6e2d RunCurrentEventLoopInMode + 259
33 com.apple.HIToolbox
0x9a8e6bb2 ReceiveNextEventCommon + 526
34 com.apple.HIToolbox
0x9a8e698d _BlockUntilNextEventMatchingListInModeWithFilter + 92
35 com.apple.AppKit
0x90c5d5a9 _DPSNextEvent + 1602
36 com.apple.AppKit
0x90c5cad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
37 com.apple.AppKit
0x90c4f35c -[NSApplication run] + 727
38 com.adobe.Acrobat.framework
0x00010873 RunAcrobat + 6882
39 com.adobe.Acrobat.framework
0x0000eecd RunAcrobat + 316
40 com.adobe.Acrobat.Pro
0x00001e92 main + 94
41 com.adobe.Acrobat.Pro
0x00001e16 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x99ff9992 kevent64 + 10
1 libdispatch.dylib
0x9b3208bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib
0x9b320556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x99ff9046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x98cf1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x98cf5cce start_wqthread + 30
Thread 3:: Dispatch queue: NSOperationQueue 0x2c430c0
0 libsystem_kernel.dylib
0x99ff8b76 __semwait_signal + 10
1 libsystem_c.dylib
0x9c2a305b nanosleep$UNIX2003 + 219
2 com.apple.Foundation
0x9ba2b641 +[NSThread sleepForTimeInterval:] + 170
3 com.adobe.Acrobat.framework
0x00d13a45 AcroSecurityBailOutImpl + 9612595
4 com.apple.Foundation
0x9b99901f -[__NSOperationInternal _start:] + 753
5 com.apple.Foundation
0x9b998d21 -[NSOperation start] + 71
6 com.apple.Foundation
0x9b998c48 __NSOQSchedule_f + 50
7 libdispatch.dylib
0x9b322e21 _dispatch_async_redirect_invoke + 158
8 libdispatch.dylib
0x9b31e3a6 _dispatch_client_callout + 50
9 libdispatch.dylib
0x9b320467 _dispatch_root_queue_drain + 257
10 libdispatch.dylib
0x9b321732 _dispatch_worker_thread2 + 39
11 libsystem_pthread.dylib
0x98cf1dab _pthread_wqthread + 336
12 libsystem_pthread.dylib
0x98cf5cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x93cfb922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x93cfbb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x93cc7f92 MPWaitOnQueue + 199
6 AdobeACE
0x01fac737 ACEInitialize + 3741
7 AdobeACE
0x01fac6ad ACEInitialize + 3603
8 com.apple.CoreServices.CarbonCore
0x93cc856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
10 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
11 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x93cfb922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x93cfbb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x93cc7f92 MPWaitOnQueue + 199
6 AdobeACE
0x01fac737 ACEInitialize + 3741
7 AdobeACE
0x01fac6ad ACEInitialize + 3603
8 com.apple.CoreServices.CarbonCore
0x93cc856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
10 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
11 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x93cfb922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x93cfbb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x93cc7f92 MPWaitOnQueue + 199
6 AdobeACE
0x01fac737 ACEInitialize + 3741
7 AdobeACE
0x01fac6ad ACEInitialize + 3603
8 com.apple.CoreServices.CarbonCore
0x93cc856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
10 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
11 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
3 AdobeAGM
0x020f9dac AGMInitialize + 33770
4 AdobeAGM
0x020f9ce6 AGMInitialize + 33572
5 AdobeAGM
0x020f9841 AGMInitialize + 32383
6 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
7 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
8 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
3 AdobeAGM
0x020f9dac AGMInitialize + 33770
4 AdobeAGM
0x020f9ce6 AGMInitialize + 33572
5 AdobeAGM
0x020f9841 AGMInitialize + 32383
6 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
7 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
8 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
3 AdobeAGM
0x020f9dac AGMInitialize + 33770
4 AdobeAGM
0x020f9ce6 AGMInitialize + 33572
5 AdobeAGM
0x020f9841 AGMInitialize + 32383
6 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
7 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
8 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x99ff9046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x98cf1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x98cf5cce start_wqthread + 30
Thread 11:
0 libsystem_kernel.dylib
0x99ff3f7a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x99ff316c mach_msg + 68
2 com.apple.CoreFoundation
0x953fdf69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation
0x953fd541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation
0x953fcd5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation
0x953fcbbb CFRunLoopRunInMode + 123
6 com.apple.AppKit
0x90e06f18 _NSEventThread + 283
7 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
8 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
9 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib
0x99ff9976 kevent + 10
1 com.adobe.Acrobat.framework
0x01356436 AcroSecurityBailOutImpl + 16176932
2 com.adobe.Acrobat.framework
0x012aab3f AcroSecurityBailOutImpl + 15474221
3 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
4 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
5 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib
0x99ff87ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x98cf2d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x98cf4fa3 pthread_cond_wait + 48
3 com.adobe.amt.services
0x09e86f2c C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services
0x09e7fe78 C_EULA_SetState + 2166
5 com.adobe.amt.services
0x09e86f92 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
7 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
8 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib
0x99ff3f7a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x99ff316c mach_msg + 68
2 com.apple.CoreFoundation
0x953fdf69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation
0x953fd541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation
0x953fcd5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation
0x953fcbbb CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.EFS
0x0bfbc98f AcroPluginMain + 22458
7 com.apple.Foundation
0x9b9fdf2e -[NSThread main] + 45
8 com.apple.Foundation
0x9b9fde86 __NSThread__main__ + 1426
9 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
10 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
11 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 15:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x99ff3f7a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x99ff316c mach_msg + 68
2 com.apple.CoreFoundation
0x953fdf69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation
0x953fd541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation
0x953fcd5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation
0x953fcbbb CFRunLoopRunInMode + 123
6 com.apple.Foundation
0x9b9fe0b5 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation
0x9b9fdf2e -[NSThread main] + 45
8 com.apple.Foundation
0x9b9fde86 __NSThread__main__ + 1426
9 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
10 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
11 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 16:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x99ff8ace __select + 10
1 com.apple.CoreFoundation
0x9544ddc6 __CFSocketManager + 1158
2 libsystem_pthread.dylib
0x98cf05fb _pthread_body + 144
3 libsystem_pthread.dylib
0x98cf0485 _pthread_start + 130
4 libsystem_pthread.dylib
0x98cf5cf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0c0c2000 ebx: 0x0000005f ecx: 0x0d083340 edx: 0x00000000
edi: 0x00000000 esi: 0x0000000d ebp: 0xbfffada8 esp: 0xbfffad40
ss: 0x00000023 efl: 0x00010246 eip: 0x8fe9c78a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0d083340
Logical CPU:
3
Error Code:
0x00000006
Trap Number:
14
Binary Images:
0x1000 -
0x1fff +com.adobe.Acrobat.Pro (10.1.8 - 10.1.8) <FDE8EED5-3FF3-C6CC-51BD-C25783A37C4E> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6000 - 0x1d1aff7 +com.adobe.Acrobat.framework (10.1.8 - 10.1.8) <B478D28D-E617-5A40-998F-2933D2AA17EA> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1faa000 - 0x20cbfff +AdobeACE (1) <B885D217-C2F6-8496-12D0-FCA0E620635B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x20ee000 - 0x26b3feb +AdobeAGM (1) <D32ACDB7-2362-47C0-8D55-DBE2F4D82433> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x2766000 - 0x2783ff7 +AdobeBIB (1) <7C894693-F5AC-A9BF-E72A-097BDF33C329> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x278a000 - 0x2aafff7 +com.adobe.CoolType (AdobeCoolType 5.08.124.1 - 5.08.124.1) <7A42B517-029D-BDB6-38BB-7792AE56837B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2be2000 - 0x2bedffa com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x6b8d000 - 0x6bb2ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8359000 - 0x8551ff7 +com.adobe.Acrobat.adm (10.1.8 - 10.1.8) <D85824B4-1025-5974-87DC-425E93B71FB1> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0x8688000 - 0x8690fff +com.adobe.asneu.framework (asneu version 1.7.0.1 - 1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
0x9d00000 - 0x9d75ff7 +AcroSQLite (1) <F81C2344-7FFB-4D76-F332-31D1E72E74CC> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x9dde000 - 0x9e4bffb +com.adobe.amtlib (amtlib 3.5.0.34 - 3.5.0.34) <8C1EBC9E-DDFF-660B-03FB-196CE8A4CED8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtlib.framework/amtlib
0x9e62000 - 0x9ec9fe7 +com.adobe.amt.services (AMTServices 3.5.0.34 [BuildVersion: 3.5; BuildDate: Tue Sep 14 2010 21:49:00] - 3.5.0.34) <F56D7855-B0F7-4E7E-1997-D4FC2F5ACB2D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
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0x97c05000 - 0x97c0efff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x97c0f000 - 0x97c32ff7 libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib
0x97c33000 - 0x97c35ffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x97c36000 - 0x97c8fffa libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x97c90000 - 0x97caaff7 com.apple.GenerationalStorage (2.0 - 160.2) <8755F7F1-2402-387C-A32A-2270E7D680C8> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x97cab000 - 0x97cacfff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x97cff000 - 0x97d01ff2 com.apple.EFILogin (2.0 - 2) <BC558029-74C0-3A69-B376-8F4CBF8C338F> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x97d02000 - 0x97d29fff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x97d2a000 - 0x97d42fff com.apple.CFOpenDirectory (10.9 - 173.1.1) <630A5CCF-8FC3-379D-B0BD-41DCE1F0B624> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x97e33000 - 0x97e3cfff com.apple.DiskArbitration (2.6 - 2.6) <6379523D-3196-370C-AE4A-8EA586E36909> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97e68000 - 0x97e90fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x97e91000 - 0x98289ff3 com.apple.CoreGraphics (1.600.0 - 599.7) <DB004990-F06F-3768-AE4C-191B3C748EFC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9828a000 - 0x982a5ff6 libPng.dylib (1038) <F39168D4-ABEB-3C2D-A763-B9D3E1EF43BC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x982b1000 - 0x982b1ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x982b2000 - 0x982f8fff libcurl.4.dylib (78) <EC84399F-5EA8-321B-B122-99730CC557C8> /usr/lib/libcurl.4.dylib
0x982f9000 - 0x9872dff7 com.apple.vision.FaceCore (3.0.0 - 3.0.0) <5B12F3E9-84F6-3183-B85D-FD19EF800ADB> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x98782000 - 0x98783fff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x98784000 - 0x9889bffb com.apple.WebKit (9537 - 9537.71) <3A74A248-DC36-308D-B612-0775BA6F3341> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9889c000 - 0x988b7ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x988b8000 - 0x988bdff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x988be000 - 0x988eeff7 com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x98ab7000 - 0x98af3ff4 com.apple.RemoteViewServices (2.0 - 94) <BEEE6ADF-7DA3-3D68-BCB0-9863BE1A1F46> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x98af4000 - 0x98b5dfff com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x98cef000 - 0x98cf6ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x98cf7000 - 0x98d04ff7 com.apple.AppleFSCompression (56 - 1.0) <0C44B3E4-C4A7-3A65-9C1A-334CA3E35BDB> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x98d05000 - 0x98d3bfff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x98d3c000 - 0x98d44fff libsystem_dnssd.dylib (522.1.11) <1C015806-B971-34F9-B162-3DF7897351D0> /usr/lib/system/libsystem_dnssd.dylib
0x98d47000 - 0x98d5afff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x990a2000 - 0x9912bfff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x9912c000 - 0x99138ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
0x99242000 - 0x99270ff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x99297000 - 0x992a6fff libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x992a7000 - 0x992bbff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x992d0000 - 0x992d6ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x992d7000 - 0x992d7fff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x992d8000 - 0x9932dff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99754000 - 0x99783fff com.apple.framework.SystemAdministration (1.0 - 1.0) <05E81260-7DC7-3546-B45D-15B3E5DF056D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/SystemAdminis tration
0x99784000 - 0x9978ffff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x99790000 - 0x999384af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x999a1000 - 0x99a40ff7 libCoreStorage.dylib (380) <55467C87-E1A3-3057-B428-9BCEFD39E36D> /usr/lib/libCoreStorage.dylib
0x99a59000 - 0x99b26ff7 com.apple.backup.framework (1.5 - 1.5) <E33257DD-A751-3230-89B7-B4B79F70A8FB> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x99b27000 - 0x99b28fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x99b2c000 - 0x99b38ffe libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib
0x99fe1000 - 0x99ffeff4 libsystem_kernel.dylib (2422.1.72) <C5641F6C-E271-380A-A656-AE4C04345602> /usr/lib/system/libsystem_kernel.dylib
0x99fff000 - 0x9a054fff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x9a055000 - 0x9a055fff libodfde.dylib (20) <98FC02AE-C596-3ED5-80D1-C502FF6115ED> /usr/lib/libodfde.dylib
0x9a056000 - 0x9a057fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x9a058000 - 0x9a144ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x9a1b1000 - 0x9a35dff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9a35e000 - 0x9a36eff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x9a671000 - 0x9a671fff libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
0x9a672000 - 0x9a68fffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x9a690000 - 0x9a698ffe libGFXShared.dylib (9.0.83) <35644AAA-B1E7-367C-90C0-378024F8A46A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9a6a1000 - 0x9a784ff7 libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib
0x9a785000 - 0x9a78dff7 libCGCMS.A.dylib (599.7) <A7404924-9A2B-3324-A934-BD08953E7098> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
0x9a7fd000 - 0x9a807fff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x9a808000 - 0x9a80bffe com.apple.LoginUICore (3.0 - 3.0) <6FE961A4-3C17-3004-B50B-FD78FDC28350> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore. framework/Versions/A/LoginUICore
0x9a83f000 - 0x9a84bff7 com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9a84c000 - 0x9a855ffa com.apple.CommonAuth (4.0 - 2.0) <6CB82D57-3C55-39E5-9036-8047DF3E6F57> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9a8a5000 - 0x9a8b0ffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x9a8bb000 - 0x9ac30ff9 com.apple.HIToolbox (2.1 - 695) <74E2DE33-E48E-3206-BD78-AFB988235A83> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x9ac31000 - 0x9af57ffb com.apple.JavaScriptCore (9537 - 9537.65) <402E2B2F-AA3F-33E6-BD7D-46B1E9314311> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9af79000 - 0x9afeeff1 com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x9afef000 - 0x9b040ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x9b31d000 - 0x9b335ffd libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib
0x9b41f000 - 0x9b457fff com.apple.LDAPFramework (2.4.28 - 194.5) <0C42A932-15E8-3CD1-AC35-1DF7D41B25A2> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9b47b000 - 0x9b47fffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x9b805000 - 0x9b858fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x9b873000 - 0x9b8c9ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x9b925000 - 0x9b941ff9 com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x9b942000 - 0x9b990Hi Design Proof,
The symbol not found means that the PatchMatch library is corrupt, or the wrong version (maybe an updater failed).
You'll probably need to uninstall Photoshop, reinstall, and reapply the updates.
Please write here if there is any cleaner software installed on your machine.
-Pragya -
Adobe Acrobat pro 9.4.6 crashes when opening multiple files simultaneously.
We have Adobe Acrobat Pro 9 which has been updated to version 9.4.6. we had this problem when the 9.4.5 update was applied also. It is now crashing when we try to open multiple files simultaneously.
Yesterday, I narrowed down the problem to 6 plugins:
IA32
ADBC
eBook
EScript
HLS
PPKLite
SaveAsRTS
However, we discovered that that Comments and markup tool bars weren't loading. So I did a repair install on it.
Now those plugins from yesterday work and Acroform.api is causing it to crash when opening multiple files.
I did try other suggestion that involved using Icacls/cacls on dll files to no avail.
It is running on XP SP3 fully updated with plenty of RAM and HDD space.
Is there a way to fix this without reinstalling?I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here. -
Acrobat X (CS 5.5 Mac OS 10.6) crashes when opening properties
Hello,
When I open the properties in Acrobat X (10.1.3) Acrobat crashes.
I have this problem with al of my documents.
I already uninstalled Acrobat and installed it again, but I still have this problem.
I think the problem is in this sector (line 0), but I don't know what I can do about it.
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x02b0f7d7 0 + 45152215
1 com.adobe.Acrobat.framework 0x0018acb1 RunAcrobat + 1553940
2 com.adobe.Acrobat.framework 0x0018ab1f RunAcrobat + 1553538
3 com.adobe.Acrobat.framework 0x00189dc2 RunAcrobat + 1550117
4 com.adobe.Acrobat.framework 0x000a04d8 RunAcrobat + 593467
5 com.adobe.Acrobat.framework 0x000a0098 RunAcrobat + 592379
6 com.adobe.Acrobat.framework 0x000a2089 RunAcrobat + 600556
7 com.adobe.Acrobat.framework 0x000a1d24 RunAcrobat + 599687
8 com.adobe.Acrobat.framework 0x000a05e1 RunAcrobat + 593732
9 com.adobe.Acrobat.framework 0x000a0098 RunAcrobat + 592379
10 com.adobe.Acrobat.framework 0x000a2089 RunAcrobat + 600556
11 com.adobe.Acrobat.framework 0x000a1d24 RunAcrobat + 599687
12 com.adobe.Acrobat.framework 0x000a05e1 RunAcrobat + 593732
13 com.adobe.Acrobat.framework 0x000a0098 RunAcrobat + 592379
14 com.adobe.Acrobat.framework 0x0009fe4c RunAcrobat + 591791
15 com.adobe.Acrobat.framework 0x0009f484 RunAcrobat + 589287
16 com.apple.AppKit 0x964856f1 -[NSView _drawRect:clip:] + 3721
17 com.apple.AppKit 0x96482dbd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 2217
18 com.apple.AppKit 0x96483750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
19 com.apple.AppKit 0x96483750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
20 com.apple.AppKit 0x9648234f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 265
21 com.apple.AppKit 0x9647ec96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
22 com.apple.AppKit 0x963df84b -[NSView displayIfNeeded] + 818
23 com.apple.AppKit 0x963a8b64 -[NSWindow displayIfNeeded] + 204
24 com.adobe.Acrobat.framework 0x00094db6 RunAcrobat + 546585
25 com.apple.AppKit 0x963da07e _handleWindowNeedsDisplay + 696
26 com.apple.CoreFoundation 0x99e50dd2 __CFRunLoopDoObservers + 1186
27 com.apple.CoreFoundation 0x99e0cced __CFRunLoopRun + 557
28 com.apple.CoreFoundation 0x99e0c3c4 CFRunLoopRunSpecific + 452
29 com.apple.CoreFoundation 0x99e0c1f1 CFRunLoopRunInMode + 97
30 com.apple.HIToolbox 0x95131d60 RunCurrentEventLoopInMode + 392
31 com.apple.HIToolbox 0x95131b17 ReceiveNextEventCommon + 354
32 com.apple.HIToolbox 0x9513199c BlockUntilNextEventMatchingListInMode + 81
33 com.apple.AppKit 0x963b0595 _DPSNextEvent + 847
34 com.apple.AppKit 0x963afdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
35 com.apple.AppKit 0x963721f3 -[NSApplication run] + 821
36 com.adobe.Acrobat.framework 0x0001117f RunAcrobat + 6882
37 com.adobe.Acrobat.framework 0x0000f7d9 RunAcrobat + 316
38 com.adobe.Acrobat.Pro 0x00001e92 main + 94
39 com.adobe.Acrobat.Pro 0x00001e16 start + 54
Thankx for helping.
Greetings,
PeterI've got the same problem as pcol-66. I tried your suggested solution -- restarted the computer, moved the files (see below), launched Acrobat, tried opening a file -- but no success.
One thing I noticed: There was no com.adobe.Acrobat.Pro_10.0.plist file in my Library/Preferences. The other file, com.adobe.Acrobat.Pro.plist, was there, but instead of com.adobe.Acrobat.Pro_10.0.plist, all I saw was com.adobe.acrobat.90.sh.plist. I tried moving this file to the Desktop, but all it did was cause Acrobat to crash faster. Putting it back simply took me back to where I was at the beginning: I launch the app, I open a PDF, and within seconds, Acrobat goes down.
I'm on Mac Snow Leopard, and I got my copy of Acrobat 10 as part of CS Design Premium 5.5. -
Please a solution against crashes when opening a file with Acrobat XI pro?
Hello,
Am a member of Adobe Creative Cloud.
Am also constantly having crashes when opening a file with Acrobat XI pro.
Am running on Windows 7 Home Premium, Service Pack 1, 64 bit - RAM 20 GB -
The crash happens systematically after the installation of the update. Within one day I uninstalled and reinstalled the program 4x! It takes of a lot of my time.... Thank you for providing a definitive solution!
Best regardsI've been having the same issue! I try to open it and it crashes - says re-open, it crashes... I re-installed it yesterday and it opened and worked fine. Closed it out at the end of the day thinking everything was finally fine but this morning the same crashes it had yesterday... HELP!!!
-
Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007
Issue: Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007.
OS: Win XP Pro SP3
Error Message(s): None
Details: This issue happens with multiple Microsoft Project files (including new files), multiple PDF creators (included Acrobat 8 Standard) and on multiple computers. We also tried opening the PDFs in Adobe Reader 8 instead of Acrobat Standard 8. There is no record in the event log on the computers of the application crashes.I may have a resolution now...
I clicked Tools -> Options -> View and turned off Bars and shapes in Gantt views in 3-D" on the advice of someone on a Microsoft Forum. I made three PDFs from three Microsoft Project files (that were having trouble previously) and was not able to get these PDFs to crash when zooming or changing pages. So far so good!
Regards,
Josh Gold
SERA Architects -
Acrobat XI crashes when opened
Adobe Acrobat XI has been working fine for months. I have it installed on 5 machines all with Windows 7 and the same specs. Every time I attempt to open the program or a pdf file, Acrobat crashes.
I logged into 4 of the 5 machines yesterday and did the following:
Ran disk cleanup
Ran disk defrag
Restarted the computer
The one machine I didn't touch still works fine. I know it has to be something that I did but I cannot figure it out. All 5 machines are running a managed version of Norton so they all receive the same updates. Windows updates are up to date on all 5 machines.
I've uninstalled and reinstalled Acrobat XI and still had the same issue. I found and installed an old version of Acrobat 7 and it works great.
The crash details don't give much detail but I pasted it below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.4.63
Application Timestamp: 52288928
Fault Module Name: IManAcrobat10.api
Fault Module Version: 8.5.3006.93
Fault Module Timestamp: 52d808ec
Exception Code: c0000005
Exception Offset: 000628e0
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-US\erofflps.txtThat's file "IManAcrobat10.api" is NOT an Acrobat plug-in. I looked in both Acrobat 10 and Acrobat 11 plug_ins folder and it does not exist in my default installations.
Go to your Plug_ins folder at: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Plug_ins\
Find the file named "IManAcrobat10.api" and move it to the desktop
Then try launching Acrobat XI. -
Acrobat Pro 9.3 Crashes when opening multiple files
Acrobat Pro 9.3 Crashes when opening multiple files. I have not seen any solutions in forums that solves this problem. I have just done the most recent update and it still crashes.
Acrobat Pro 9.4.2 (CS5) is doing the same thing on my Windows XP SP3 with 3.5 GB of ram and 206 GB of my brand new 300 GB hard drive free.
It starting doing this at the end of last year before my hard drive died. Then after rebuilding the entire system on this new drive it worked fine, until I downloaded all the updates and now it is broken again. Anytime I open more than one PDF, Acrobat crashes. I send the error report every time. -
Adobe Acrobat pro ver 10.1.3 Crashes on open or use
After the update to Acrobat 10.1.3, now Acrobat crashes as soon as I hit any tab drop down. It works converting if I convert to PDF a website page or use it during a program to convert to the the printer driver to PDF. But once that opens and I click File-Save, it closes and shuts down! I think this update was a bad version? Anyone have a solution. I tried to repair. No change. I tried to reinstall from disk and it won't as the disc is an earlier version. (Running Win 7 64 bit and with the latest updates)
Windows:
1: Update the product, repair the product from the control panel.
2: Move the cache.db file from the location C>Program files or Program files(x86)>Common files>Adobe>Adobe PCD>Cache and mvoe the cache.db file on to your desktop.
3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
4: If the isue still persists then you need to check for the error message in the event viewer ie Start> and type Eventviewer and check the error message under Windows Logs>Applcition>erro which indicated Acrobat.
5: Rename the OOBE folder from the location C>Program files or Program files(x86)>Common files>Adobe>OOBE to OOBE.old and download and install the Adobe applciation manager from the Adobe website and it will work.
Macintosh:
1: Update the product to the latest version.
2: Move the cache.db file from the location Macintosh HD>Library>Applciation support>Adobe >Adobe PCD>Cache and move the cache.db file on to your desktop.
3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
4:Rename the OOBE folder from the location Macintosh HD>Library>Applciation support>Adobe >OOBE and rename it to OOBE.old download and install the Adobe applciation manager from the Adobe website and it will work.
Post on this if you are still facing the same issue.
(Apple made the user library folder hidden by default with the 10.7 release you can access the hidden or the root library by navigating Finder, choose Go > Go To Folder
In the Go To Folder dialog, type ~/Library and click Go. -
Acrobat 9.4.4 crashes when open PDF forms
We are currently rollout out a Win7 imange and using Microsoft Configuration Manager's task sequence to install Acrobat 9.4.4. to the image. Acrobat works fine when opening regular PDF file. However, Acrobat crashes everytime when opening a PDF form. Our current workaround is repair Acrobat. Once its completed, Acrobat can open PDF forms without any problems. But, the repair takes ~20mins, I am seeking for a easier solution or perhap fix the installation in the image.
I reached out to our Acrobat Platinum support, my call was rerounted 3 times and I was on the phone more than 3 hours. No one wants to take my call and start troubleshoot. Very frustrated. Greatly appreciated for any suggestions and advice. Thank you.how big is the PDF in MB (more or less according to the loose pages)?
what happens if you save to desktop as xyz_2.pdf for eg.
G -
Acrobat Pro XI crashes upon opening after downloading CC. Please Help?
Acrobat Pro XI crashes upon opening after downloading CC. Please Help?
Hi PgrimshawMVP,
You can try this. Not sure if this will definitly help but I hope this should:
Delete the following preferences folders:
a) ~/Library/Application Support/Adobe/
b) ~/Library/Caches/Acrobat/
c) ~/Library/Caches/Acrobat/
d) ~/Library/Preferences/Acrobat Distiller Prefs
e) ~/Library/Preferences/Adobe/
Here ~ represents your home directory. Empty your trash, Restart the machine and then start the Acrobat.
Thanks!
Eshant -
Why does acrobat reader crash upon opening in iMac os 10.10.1
why does acrobat reader crash upon opening in iMac os 10.10.1
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Acrobat crashes whenever adding text
This occurs whether there is a text box to be filled in or using the add text function. There may be other things also crashing it but this is the biggest issue for me on my Mac host system. If I open the same documents in a Windows VM using Reader, I can enter text without difficulty.
Mac 10.8.4
Acrobat XI Version 11.0.03
Here's some of the error message displayed:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminate called throwing an exception
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x929d3a6a __pthread_kill + 10
1 libsystem_c.dylib 0x96905b2f pthread_kill + 101
2 libsystem_c.dylib 0x9693c4ec abort + 168
3 libc++abi.dylib 0x94e1a7e0 abort_message + 151
4 libc++abi.dylib 0x94e18249 default_terminate() + 34
5 libc++abi.dylib 0x94e18289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x94e182f1 std::terminate() + 23
7 libc++abi.dylib 0x94e193e6 __cxa_throw + 110
8 com.adobe.linguistic.LinguisticManager 0x14054a46 0x1404e000 + 27206
9 com.adobe.linguistic.LinguisticManager 0x1405dabb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 com.adobe.AcrobatPlugin.Spelling 0x1340b733 0x133d0000 + 243507
11 com.adobe.AcrobatPlugin.Spelling 0x1340b05e 0x133d0000 + 241758
12 com.adobe.AcrobatPlugin.Spelling 0x1340affb 0x133d0000 + 241659
13 com.adobe.AcrobatPlugin.Spelling 0x13400acb 0x133d0000 + 199371
14 com.adobe.Acrobat.framework 0x00286b29 0xda000 + 1755945
15 com.adobe.Acrobat.framework 0x0028666a 0xda000 + 1754730
16 com.apple.CoreFoundation 0x9743c406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
17 com.apple.CoreFoundation 0x9743bda5 __CFRunLoopDoTimer + 709
18 com.apple.CoreFoundation 0x97420bb2 __CFRunLoopRun + 1842
19 com.apple.CoreFoundation 0x9742001a CFRunLoopRunSpecific + 378
20 com.apple.CoreFoundation 0x9741fe8b CFRunLoopRunInMode + 123
21 com.apple.HIToolbox 0x9017ff5a RunCurrentEventLoopInMode + 242
22 com.apple.HIToolbox 0x9017fbf5 ReceiveNextEventCommon + 162
23 com.apple.HIToolbox 0x9017fb44 BlockUntilNextEventMatchingListInMode + 88
24 com.apple.AppKit 0x9070f93a _DPSNextEvent + 724
25 com.apple.AppKit 0x9070f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
26 com.apple.AppKit 0x907055cc -[NSApplication run] + 855
27 com.adobe.Acrobat.framework 0x000e38b0 0xda000 + 39088
28 com.adobe.Acrobat.framework 0x000e1ff3 RunAcrobat + 307
29 com.adobe.Acrobat.Pro 0x000d3ed5 main + 91
30 com.adobe.Acrobat.Pro 0x000d3e71 start + 53I'm having a similar issue. Every third or fourth time I save after adding text Acrobat crashes with no meaningful reason (at least none in the crash message)...even though the added text is saved. I'm working through trying different text settings to see if there is a problem there. I'll post what I find.
-
Acrobat crashes when extracting pages
Version Adobe Acrobat X 10.1.12
When extracting and emailing pages from a pdf multiple times, Acrobat crashes. Here is the process:
1. Open pdf
2. Tools -> Pages -> Extract
3. Select any number of pages -> delete after extracting -> Yes at prompt
4. In the extracted page(s) pdf, Share -> Send Files -> Attach to Email -> Attach
5. Default email app opens -> Send email
6. Close extracted page(s) pdf without saving.
7. Go back to original pdf
8. Try to repeat steps 1-6.
The Acrobat crashes every time at step 4 on the 2nd extraction and email. As soon as the share button is pressed (or using File -> Attach to Email), Acrobat crashes with the below error code.
I have tried multiple different pdfs from different sources (i.e. downloaded from the web, scanned from a printer, generated from a word doc, etc.) as well updating Acrobat, uninstalling and re-installing (using the cleaner tool in between) and repairing install. The issue happens on multiple machines, all running Win 7 Pro, and there are no add ins installed.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.12.15
Application Timestamp: 54084723
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.12.15
Fault Module Timestamp: 540856d6
Exception Code: c0000005
Exception Offset: 00893320
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789My scanner cables never become disconnected, by the way (as the 2nd error message suggests).
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