Acrobat Crashes on Opening

Just subscribed to acrobat pro and the app crashes on startup, I have uninstalled previous versions, but crashes once again after install on app opening. I just paid and can't download a working copy to use. I want my money back.
Please help?

Hi Mr4klift,
Let's do the following:
Uninstall Acrobat.
If you're on Windows, run the Acrobat Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Download Acrobat from Download Acrobat products | Standard, Pro | XI, X.
Make sure that you're signed in as an Admin and that antivirus is disabled.
Install Acrobat.
Please let us know how it goes.
Best,
Sara

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    Process:    
    AdobeAcrobat [8147]
    Path:       
    /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier: 
    com.adobe.Acrobat.Pro
    Version:    
    10.1.8 (10.1.8)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [179]
    Responsible:
    AdobeAcrobat [8147]
    User ID:    
    501
    Date/Time:  
    2013-11-08 17:40:44.971 -0500
    OS Version: 
    Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  F5423865-776D-E673-8313-EC5D6E96C2D4
    Sleep/Wake UUID: 7A8BE086-2F28-4217-9838-559489446F9B
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: 0x000000000000000a, 0x000000000d083340
    VM Regions Near 0xd083340:
    __TEXT            
    000000000c0c2000-000000000cef5000 [ 14.2M] rw-/rwx SM=COW  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
    --> __DATA            
    000000000cef5000-000000000d110000 [ 2156K] rw-/rwx SM=COW  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
    __DATA            
    000000000d110000-000000000d173000 [  396K] rw-/rwx SM=NUL  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
    Application Specific Information:
    dyld: in dlopen()
    /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   dyld                     
    0x8fe9c78a ImageLoaderMachOCompressed::rebase(ImageLoader::LinkContext const&) + 762
    1   dyld                     
    0x8fe963a4 ImageLoaderMachO::doRebase(ImageLoader::LinkContext const&) + 212
    2   dyld                     
    0x8fe93057 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 129
    3   dyld                     
    0x8fe9270f ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 165
    4   dyld                     
    0x8fe88905 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 176
    5   dyld                     
    0x8fe901ef dlopen + 459
    6   libdyld.dylib            
    0x94177b84 dlopen + 70
    7   com.apple.CoreFoundation 
    0x95426c47 _CFBundleDlfcnLoadBundle + 199
    8   com.apple.CoreFoundation 
    0x95426409 _CFBundleLoadExecutableAndReturnError + 745
    9   com.apple.CoreFoundation 
    0x954a5561 CFBundleLoadExecutable + 33
    10  com.adobe.Acrobat.framework  
    0x003c5f52 RunAcrobatInBrowser + 158091
    11  com.adobe.Acrobat.framework  
    0x003c68c4 RunAcrobatInBrowser + 160509
    12  com.adobe.Acrobat.framework  
    0x004a05cf AcroSecurityBailOutImpl + 751805
    13  com.adobe.Acrobat.framework  
    0x0099c323 AcroSecurityBailOutImpl + 5977617
    14  com.adobe.Acrobat.framework  
    0x009a035a AcroSecurityBailOutImpl + 5994056
    15  com.adobe.Acrobat.framework  
    0x009a28cf AcroSecurityBailOutImpl + 6003645
    16  com.adobe.Acrobat.framework  
    0x009c50dd AcroSecurityBailOutImpl + 6144971
    17  com.adobe.Acrobat.framework  
    0x00ca6729 AcroSecurityBailOutImpl + 9165335
    18  com.adobe.Acrobat.framework  
    0x00ca82bb AcroSecurityBailOutImpl + 9172393
    19  com.adobe.Acrobat.framework  
    0x00cfed86 AcroSecurityBailOutImpl + 9527412
    20  com.adobe.Acrobat.framework  
    0x00cff3bf AcroSecurityBailOutImpl + 9529005
    21  com.adobe.Acrobat.framework  
    0x00cf220d AcroSecurityBailOutImpl + 9475323
    22  com.adobe.Acrobat.framework  
    0x00cfc76c AcroSecurityBailOutImpl + 9517658
    23  com.adobe.Acrobat.framework  
    0x00cf1779 AcroSecurityBailOutImpl + 9472615
    24  com.adobe.Acrobat.framework  
    0x001f7c69 RunAcrobat + 2002648
    25  com.adobe.Acrobat.framework  
    0x001f76b3 RunAcrobat + 2001186
    26  com.apple.CoreFoundation 
    0x95446186 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
    27  com.apple.CoreFoundation 
    0x95445b43 __CFRunLoopDoTimer + 1395
    28  com.apple.CoreFoundation 
    0x954c02ad __CFRunLoopDoTimers + 349
    29  com.apple.CoreFoundation 
    0x953fd6c3 __CFRunLoopRun + 1779
    30  com.apple.CoreFoundation 
    0x953fcd5a CFRunLoopRunSpecific + 394
    31  com.apple.CoreFoundation 
    0x953fcbbb CFRunLoopRunInMode + 123
    32  com.apple.HIToolbox      
    0x9a8e6e2d RunCurrentEventLoopInMode + 259
    33  com.apple.HIToolbox      
    0x9a8e6bb2 ReceiveNextEventCommon + 526
    34  com.apple.HIToolbox      
    0x9a8e698d _BlockUntilNextEventMatchingListInModeWithFilter + 92
    35  com.apple.AppKit         
    0x90c5d5a9 _DPSNextEvent + 1602
    36  com.apple.AppKit         
    0x90c5cad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    37  com.apple.AppKit         
    0x90c4f35c -[NSApplication run] + 727
    38  com.adobe.Acrobat.framework  
    0x00010873 RunAcrobat + 6882
    39  com.adobe.Acrobat.framework  
    0x0000eecd RunAcrobat + 316
    40  com.adobe.Acrobat.Pro    
    0x00001e92 main + 94
    41  com.adobe.Acrobat.Pro    
    0x00001e16 start + 54
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x99ff9992 kevent64 + 10
    1   libdispatch.dylib        
    0x9b3208bd _dispatch_mgr_invoke + 238
    2   libdispatch.dylib        
    0x9b320556 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib   
    0x99ff9046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x98cf1dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib  
    0x98cf5cce start_wqthread + 30
    Thread 3:: Dispatch queue: NSOperationQueue 0x2c430c0
    0   libsystem_kernel.dylib   
    0x99ff8b76 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x9c2a305b nanosleep$UNIX2003 + 219
    2   com.apple.Foundation     
    0x9ba2b641 +[NSThread sleepForTimeInterval:] + 170
    3   com.adobe.Acrobat.framework  
    0x00d13a45 AcroSecurityBailOutImpl + 9612595
    4   com.apple.Foundation     
    0x9b99901f -[__NSOperationInternal _start:] + 753
    5   com.apple.Foundation     
    0x9b998d21 -[NSOperation start] + 71
    6   com.apple.Foundation     
    0x9b998c48 __NSOQSchedule_f + 50
    7   libdispatch.dylib        
    0x9b322e21 _dispatch_async_redirect_invoke + 158
    8   libdispatch.dylib        
    0x9b31e3a6 _dispatch_client_callout + 50
    9   libdispatch.dylib        
    0x9b320467 _dispatch_root_queue_drain + 257
    10  libdispatch.dylib        
    0x9b321732 _dispatch_worker_thread2 + 39
    11  libsystem_pthread.dylib  
    0x98cf1dab _pthread_wqthread + 336
    12  libsystem_pthread.dylib  
    0x98cf5cce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x93cfb922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x93cfbb46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x93cc7f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x93cc856e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x93cfb922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x93cfbb46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x93cc7f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x93cc856e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x93cfb922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x93cfbb46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x93cc7f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x93cc856e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                 
    0x020f9dac AGMInitialize + 33770
    4   AdobeAGM                 
    0x020f9ce6 AGMInitialize + 33572
    5   AdobeAGM                 
    0x020f9841 AGMInitialize + 32383
    6   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                 
    0x020f9dac AGMInitialize + 33770
    4   AdobeAGM                 
    0x020f9ce6 AGMInitialize + 33572
    5   AdobeAGM                 
    0x020f9841 AGMInitialize + 32383
    6   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x98cf4bd9 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                 
    0x020f9dac AGMInitialize + 33770
    4   AdobeAGM                 
    0x020f9ce6 AGMInitialize + 33572
    5   AdobeAGM                 
    0x020f9841 AGMInitialize + 32383
    6   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib   
    0x99ff9046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x98cf1dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib  
    0x98cf5cce start_wqthread + 30
    Thread 11:
    0   libsystem_kernel.dylib   
    0x99ff3f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x99ff316c mach_msg + 68
    2   com.apple.CoreFoundation 
    0x953fdf69 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation 
    0x953fd541 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation 
    0x953fcd5a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation 
    0x953fcbbb CFRunLoopRunInMode + 123
    6   com.apple.AppKit         
    0x90e06f18 _NSEventThread + 283
    7   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    8   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    9   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib   
    0x99ff9976 kevent + 10
    1   com.adobe.Acrobat.framework  
    0x01356436 AcroSecurityBailOutImpl + 16176932
    2   com.adobe.Acrobat.framework  
    0x012aab3f AcroSecurityBailOutImpl + 15474221
    3   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    4   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    5   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib   
    0x99ff87ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x98cf2d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib  
    0x98cf4fa3 pthread_cond_wait + 48
    3   com.adobe.amt.services   
    0x09e86f2c C_AMTUISwitchSuppressUpdates + 16864
    4   com.adobe.amt.services   
    0x09e7fe78 C_EULA_SetState + 2166
    5   com.adobe.amt.services   
    0x09e86f92 C_AMTUISwitchSuppressUpdates + 16966
    6   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib   
    0x99ff3f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x99ff316c mach_msg + 68
    2   com.apple.CoreFoundation 
    0x953fdf69 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation 
    0x953fd541 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation 
    0x953fcd5a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation 
    0x953fcbbb CFRunLoopRunInMode + 123
    6   com.adobe.AcrobatPlugin.EFS  
    0x0bfbc98f AcroPluginMain + 22458
    7   com.apple.Foundation     
    0x9b9fdf2e -[NSThread main] + 45
    8   com.apple.Foundation     
    0x9b9fde86 __NSThread__main__ + 1426
    9   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 15:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib   
    0x99ff3f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x99ff316c mach_msg + 68
    2   com.apple.CoreFoundation 
    0x953fdf69 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation 
    0x953fd541 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation 
    0x953fcd5a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation 
    0x953fcbbb CFRunLoopRunInMode + 123
    6   com.apple.Foundation     
    0x9b9fe0b5 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
    7   com.apple.Foundation     
    0x9b9fdf2e -[NSThread main] + 45
    8   com.apple.Foundation     
    0x9b9fde86 __NSThread__main__ + 1426
    9   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 16:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib   
    0x99ff8ace __select + 10
    1   com.apple.CoreFoundation 
    0x9544ddc6 __CFSocketManager + 1158
    2   libsystem_pthread.dylib  
    0x98cf05fb _pthread_body + 144
    3   libsystem_pthread.dylib  
    0x98cf0485 _pthread_start + 130
    4   libsystem_pthread.dylib  
    0x98cf5cf2 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x0c0c2000  ebx: 0x0000005f  ecx: 0x0d083340  edx: 0x00000000
      edi: 0x00000000  esi: 0x0000000d  ebp: 0xbfffada8  esp: 0xbfffad40
       ss: 0x00000023  efl: 0x00010246  eip: 0x8fe9c78a   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x0d083340
    Logical CPU:
    3
    Error Code: 
    0x00000006
    Trap Number:
    14
    Binary Images:
    0x1000 -
    0x1fff +com.adobe.Acrobat.Pro (10.1.8 - 10.1.8) <FDE8EED5-3FF3-C6CC-51BD-C25783A37C4E> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    0x6000 -  0x1d1aff7 +com.adobe.Acrobat.framework (10.1.8 - 10.1.8) <B478D28D-E617-5A40-998F-2933D2AA17EA> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
    0x1faa000 -  0x20cbfff +AdobeACE (1) <B885D217-C2F6-8496-12D0-FCA0E620635B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x20ee000 -  0x26b3feb +AdobeAGM (1) <D32ACDB7-2362-47C0-8D55-DBE2F4D82433> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x2766000 -  0x2783ff7 +AdobeBIB (1) <7C894693-F5AC-A9BF-E72A-097BDF33C329> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
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    0x98ab7000 - 0x98af3ff4  com.apple.RemoteViewServices (2.0 - 94) <BEEE6ADF-7DA3-3D68-BCB0-9863BE1A1F46> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
    0x98af4000 - 0x98b5dfff  com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
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    0x992a7000 - 0x992bbff9  com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
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    0x992d7000 - 0x992d7fff  com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x992d8000 - 0x9932dff7  com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
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    0x99784000 - 0x9978ffff  com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
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    0x99b27000 - 0x99b28fff  liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
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    0x9a058000 - 0x9a144ff7  libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
    0x9a1b1000 - 0x9a35dff1  com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    0x9a671000 - 0x9a671fff  libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
    0x9a672000 - 0x9a68fffb  libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
    0x9a690000 - 0x9a698ffe  libGFXShared.dylib (9.0.83) <35644AAA-B1E7-367C-90C0-378024F8A46A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
    0x9a6a1000 - 0x9a784ff7  libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib
    0x9a785000 - 0x9a78dff7  libCGCMS.A.dylib (599.7) <A7404924-9A2B-3324-A934-BD08953E7098> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
    0x9a7fd000 - 0x9a807fff  com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
    0x9a808000 - 0x9a80bffe  com.apple.LoginUICore (3.0 - 3.0) <6FE961A4-3C17-3004-B50B-FD78FDC28350> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore. framework/Versions/A/LoginUICore
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    0x9a8a5000 - 0x9a8b0ffb  libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
    0x9a8bb000 - 0x9ac30ff9  com.apple.HIToolbox (2.1 - 695) <74E2DE33-E48E-3206-BD78-AFB988235A83> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
    0x9ac31000 - 0x9af57ffb  com.apple.JavaScriptCore (9537 - 9537.65) <402E2B2F-AA3F-33E6-BD7D-46B1E9314311> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x9af79000 - 0x9afeeff1  com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
    0x9afef000 - 0x9b040ff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
    0x9b31d000 - 0x9b335ffd  libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib
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    0x9b47b000 - 0x9b47fffc  libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
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    22  com.apple.AppKit                  0x963df84b -[NSView displayIfNeeded] + 818
    23  com.apple.AppKit                  0x963a8b64 -[NSWindow displayIfNeeded] + 204
    24  com.adobe.Acrobat.framework       0x00094db6 RunAcrobat + 546585
    25  com.apple.AppKit                  0x963da07e _handleWindowNeedsDisplay + 696
    26  com.apple.CoreFoundation          0x99e50dd2 __CFRunLoopDoObservers + 1186
    27  com.apple.CoreFoundation          0x99e0cced __CFRunLoopRun + 557
    28  com.apple.CoreFoundation          0x99e0c3c4 CFRunLoopRunSpecific + 452
    29  com.apple.CoreFoundation          0x99e0c1f1 CFRunLoopRunInMode + 97
    30  com.apple.HIToolbox               0x95131d60 RunCurrentEventLoopInMode + 392
    31  com.apple.HIToolbox               0x95131b17 ReceiveNextEventCommon + 354
    32  com.apple.HIToolbox               0x9513199c BlockUntilNextEventMatchingListInMode + 81
    33  com.apple.AppKit                  0x963b0595 _DPSNextEvent + 847
    34  com.apple.AppKit                  0x963afdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    35  com.apple.AppKit                  0x963721f3 -[NSApplication run] + 821
    36  com.adobe.Acrobat.framework       0x0001117f RunAcrobat + 6882
    37  com.adobe.Acrobat.framework       0x0000f7d9 RunAcrobat + 316
    38  com.adobe.Acrobat.Pro             0x00001e92 main + 94
    39  com.adobe.Acrobat.Pro             0x00001e16 start + 54
    Thankx for helping.
    Greetings,
    Peter

    I've got the same problem as pcol-66. I tried your suggested solution -- restarted the computer, moved the files (see below), launched Acrobat, tried opening a file -- but no success.
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    I'm on Mac Snow Leopard, and I got my copy of Acrobat 10 as part of CS Design Premium 5.5.

  • Please a solution against crashes when opening a file with Acrobat XI pro?

    Hello,
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    I've been having the same issue!  I try to open it and it crashes - says re-open, it crashes...  I re-installed it yesterday and it opened and worked fine.  Closed it out at the end of the day thinking everything was finally fine but this morning the same crashes it had yesterday...  HELP!!!

  • Acrobat 8 Standard crashes when opening PDFs created from  Microsoft Project 2007

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    I may have a resolution now...
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  • Acrobat XI crashes when opened

    Adobe Acrobat XI has been working fine for months.  I have it installed on 5 machines all with Windows 7 and the same specs.  Every time I attempt to open the program or a pdf file, Acrobat crashes.
    I logged into 4 of the 5 machines yesterday and did the following:
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    I've uninstalled and reinstalled Acrobat XI and still had the same issue.  I found and installed an old version of Acrobat 7 and it works great.
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      Problem Event Name:    APPCRASH
      Application Name:    Acrobat.exe
      Application Version:    11.0.4.63
      Application Timestamp:    52288928
      Fault Module Name:    IManAcrobat10.api
      Fault Module Version:    8.5.3006.93
      Fault Module Timestamp:    52d808ec
      Exception Code:    c0000005
      Exception Offset:    000628e0
      OS Version:    6.1.7601.2.1.0.256.4
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\WINDOWS\system32\en-US\erofflps.txt

    That's file "IManAcrobat10.api" is NOT an Acrobat plug-in.  I looked in both Acrobat 10 and Acrobat 11 plug_ins folder and it does not exist in my default installations. 
    Go to your Plug_ins folder at:  C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Plug_ins\
    Find the file named "IManAcrobat10.api" and move it to the desktop
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  • Acrobat Pro 9.3 Crashes when opening multiple files

    Acrobat Pro 9.3 Crashes when opening multiple files. I have not seen any solutions in forums that solves this problem. I have just done the most recent update and it still crashes.

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  • Adobe Acrobat pro ver 10.1.3 Crashes on open or use

    After the update to Acrobat 10.1.3, now Acrobat crashes as soon as I hit any tab drop down.  It works converting if I convert to PDF a website page or use it during a program to convert to the the printer driver to PDF.  But once that opens and I click File-Save, it closes and shuts down!  I think this update was a bad version?  Anyone have a solution.  I tried to repair.  No change.  I tried to reinstall from disk and it won't as the disc is an earlier version. (Running Win 7 64 bit and with the latest updates)

    Windows:
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    2: Move the cache.db file from the location C>Program files or Program files(x86)>Common files>Adobe>Adobe PCD>Cache and mvoe the cache.db file on to your desktop.
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    3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
    4:Rename the OOBE folder from the location Macintosh HD>Library>Applciation support>Adobe >OOBE and rename it to OOBE.old download and install the Adobe applciation manager from the Adobe website and it will work.
    Post on this if you are still facing the same issue.
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  • Acrobat 9.4.4 crashes when open PDF forms

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  • Acrobat Pro XI crashes upon opening after downloading CC.  Please Help?

    Acrobat Pro XI crashes upon opening after downloading CC.  Please Help?

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  • Why does acrobat reader crash upon opening in iMac os 10.10.1

    why does acrobat reader crash upon opening in iMac os 10.10.1

    Launch the Console application in any of the following ways:
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    Please don't indiscriminately dump thousands of lines from the log into this discussion.
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  • Acrobat crashes whenever adding text

    This occurs whether there is a text box to be filled in or using the add text function. There may be other things also crashing it but this is the biggest issue for me on my Mac host system. If I open the same documents in a Windows VM using Reader, I can enter text without difficulty.
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    Exception Codes: 0x0000000000000000, 0x0000000000000000
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    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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    1   libsystem_c.dylib                       0x96905b2f pthread_kill + 101
    2   libsystem_c.dylib                       0x9693c4ec abort + 168
    3   libc++abi.dylib                         0x94e1a7e0 abort_message + 151
    4   libc++abi.dylib                         0x94e18249 default_terminate() + 34
    5   libc++abi.dylib                         0x94e18289 safe_handler_caller(void (*)()) + 13
    6   libc++abi.dylib                         0x94e182f1 std::terminate() + 23
    7   libc++abi.dylib                         0x94e193e6 __cxa_throw + 110
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    10  com.adobe.AcrobatPlugin.Spelling          0x1340b733 0x133d0000 + 243507
    11  com.adobe.AcrobatPlugin.Spelling          0x1340b05e 0x133d0000 + 241758
    12  com.adobe.AcrobatPlugin.Spelling          0x1340affb 0x133d0000 + 241659
    13  com.adobe.AcrobatPlugin.Spelling          0x13400acb 0x133d0000 + 199371
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    15  com.adobe.Acrobat.framework             0x0028666a 0xda000 + 1754730
    16  com.apple.CoreFoundation                0x9743c406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
    17  com.apple.CoreFoundation                0x9743bda5 __CFRunLoopDoTimer + 709
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    19  com.apple.CoreFoundation                0x9742001a CFRunLoopRunSpecific + 378
    20  com.apple.CoreFoundation                0x9741fe8b CFRunLoopRunInMode + 123
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    24  com.apple.AppKit                        0x9070f93a _DPSNextEvent + 724
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    26  com.apple.AppKit                        0x907055cc -[NSApplication run] + 855
    27  com.adobe.Acrobat.framework             0x000e38b0 0xda000 + 39088
    28  com.adobe.Acrobat.framework             0x000e1ff3 RunAcrobat + 307
    29  com.adobe.Acrobat.Pro                   0x000d3ed5 main + 91
    30  com.adobe.Acrobat.Pro                   0x000d3e71 start + 53

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  • Acrobat crashes when extracting pages

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      Application Timestamp: 54084723
      Fault Module Name: Acrobat.dll
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      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    My scanner cables never become disconnected, by the way (as the 2nd error message suggests).

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