Acrobat crashes when doing a search
This just started happening for no good reason recently and I am just baffled. Every time I run a search without fail it crashes. Reinstalling Acrobat did nothing to fix the problem.
Same here. Uninstalling and reinstalling doesn't help at all. No idea what the problem is.
Similar Messages
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Firefox constantly crashes when doing a searches on Google
Please see latest crash report ...
Firefox 22.0 Crash Report [@ symhtml.dll@0x15b99f ]
UUID : 8eae6718-ca9f-446f-b32c-475c92130725
I am using windows Vista and Norton 360. I have tried all the steps listed in your support article including safe mode, firefox reset, and reinstalling latest version of firefox but nothing seems to work. Crashes just about every day and usualy whilst doing searches on Google. Has been going on for most of this year. Any ideas ?
Many thanks -
Kind regards,
Peter.Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you. -
iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Active Directory Administrative Center (Server 2012 R2) crashes when running global search
When running a global search in ADAC using the Server 2012 R2 version, it always without fail crashes when initiating a search using the global search option. This occurs when running natively on a server or using RSAT on Windows 8.1. The error seems
to be due to the .NET Runtime.
Has anyone else experienced this or found a fix/workaround?Just to keep this problem alive... ADAC on Windows 8.0 was running fine (Global search was the best part) and it was super fast when comparing with Windows 7 ADAC version. The problem occured with Windows 8.1 Preview and continued with Windows 8.1.
It seems the problem lies with some powershell library, because it is also impossible to uninstall RSAT tools because of the "API and Powershell cmdlets" part of WSUS remote server tools. I tried removing this package through DISM commands and it always
fails. CBS log file show some error about registry entry being deleted. When I've checked TiWorker.exe execution during DISM removal, the problem occure while checking for a particular registry entry about Microsoft.Update.Administration or something, which
is present as a registry entry and also as a file in the WinSxS folder, so it remains a mistery why this error occure.
What I've notices is that ADAC crashes also when trying to change DC. The error is the same, but when debugged, it seems that the application is trying to remove the previous PSDrive, which does not exist.
My assumption is that someone erroneusly tried to connect the console just with the DC with Windows Server 2012 R2 OS, and then made a mistake not to check within the code if the PSDrive was connected. This is the only thing that make sense. -
Acrobat crashes when closing a document.
I have developed a simple Acrobat Addin, which adds a menu item and a toolbar button. The active document will be closed when this menu item or toolbar button is clicked.The document is closed using the function "AVDocClose".
Acrobat crashes when AVDocClose is invoked from toolbar button and works fine when invoked from menu item. This happens only when "Show each document in its own window" is checked and in the version 8.0 Professional. Works fine in 7.0. The crash has occured in Acrobat.dll.
Is this crash a known Acrobat issue in 8.0?
OS : Windows XP
Thanks,
ParthaThe only plug-ins installed are the default ones that came installed with Acrobat. All of these are developed by Adobe, so i'm assuming your are not referring to these as "3rd party". All custom plug-ins have been uninstalled with the exception of the Stamper sample to test this theory. Quite literally this can be reproduced by adding the following code to the "ToolActivate" method in StamperUI.cpp. This is the method that is wired into both the MenuItem and Button click events by default in this sample. When this code is executed by a MenuItem event, no issue at all. When this code is executed by a button click event, an exception is thrown from Acrobat.exe. Note that the exception is not thrown from the ToolActivate method, it is thrown at some point after this method completes.
AVDoc avDoc = AVAppGetActiveDoc();
if (avDoc != NULL)
AVDocClose(avDoc, true);
As you can see, no objects are being acquired in this code. If AVDocClose is not executed, no issues at all. Although that goes against what i am attempting to do (as a result of a Button click, i need to be able to close the AVDoc).
Any thoughts as to root cause of this issue?
Karl, i really appriciate your assistance! Thanks. -
Hiding files when doing a search
I want to be able to HIDE some files if someone were to search for something specific. I know about the command-I on a folder and then selecting "no access" under "sharing and permissions" - but even with a folder under that designation, you can still see the files in it when doing a search. Not Good! This never used to happen in previous OS versions. Any way to TOTALLY lock down a folder so the only way to ever see what's in it is if you had the user/pass to get in?
b4scotty,
If you wish to password protect files/folders, I recommend using the Encrypted Disk Image feature of Mac OS X.
"By default, the password is stored in your login keychain when you create an encrypted disk image."
If you want total control of this disk image, "Do Not" add the password to keychain. That way a password must be entered every time that you attempt to open the Disk Image. Just be sure to remember the password or your data will be reduced to a jumble of 1's and 0's forever.
;~) -
Crash when doing reply in Mail
Since yesterday Mail 3.5 crash when doing a reply message!!! Any idea? Is that a font problem ?
ok got it.
Process: Mail [2656]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 3.5 (930.3)
Build Info: Mail-9300300~1
Code Type: PPC (Native)
Parent Process: launchd [109]
Date/Time: 2009-03-17 12:05:21.488 -0400
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x0000000002b01404
Crashed Thread: 0
Thread 0 Crashed:
0 ...ple.ApplicationServices.ATS 0x96c97b3c _eATSFontGetGlyphIDsForGlyphNames + 4580
1 ...ple.ApplicationServices.ATS 0x96c96930 ATSFontGetGlyphIDsForGlyphNames + 96
2 libCGATS.A.dylib 0x940c3adc atsfont_get_glyphs_for_glyphnames + 44
3 libCGATS.A.dylib 0x940c5e54 getglyphs_for_glyphnames + 56
4 com.apple.CoreGraphics 0x92b43e90 CGFontGetGlyphForGlyphName + 28
5 com.apple.CoreGraphics 0x92b43e1c getchartop + 28
6 com.apple.CoreGraphics 0x92b437b0 CGFontGetAutohintTransform + 488
7 com.apple.CoreGraphics 0x92b505e8 CGFontCreateGlyphBitmaps32 + 436
8 com.apple.CoreGraphics 0x92b4313c createmissingbitmaps + 448
9 com.apple.CoreGraphics 0x92b42404 CGGlyphLockLockGlyphBitmaps + 360
10 libRIP.A.dylib 0x9408bbb0 ripc_DrawGlyphs + 1132
11 com.apple.CoreGraphics 0x92e334e4 draw_glyphs + 504
12 com.apple.CoreGraphics 0x92b3fc54 CGContextShowGlyphsWithAdvances + 540
13 com.apple.WebCore 0x90316cf0 WebCore::Font::drawGlyphs(WebCore::GraphicsContext*, WebCore::SimpleFontData const*, WebCore::GlyphBuffer const&, int, int, WebCore::FloatPoint const&) const + 816
14 com.apple.WebCore 0x9031699c WebCore::Font::drawGlyphBuffer(WebCore::GraphicsContext*, WebCore::GlyphBuffer const&, WebCore::TextRun const&, WebCore::FloatPoint const&) const + 220
15 com.apple.WebCore 0x90316810 WebCore::Font::drawSimpleText(WebCore::GraphicsContext*, WebCore::TextRun const&, WebCore::FloatPoint const&, int, int) const + 480
16 com.apple.WebCore 0x903164c0 WebCore::GraphicsContext::drawText(WebCore::TextRun const&, WebCore::IntPoint const&, int, int) + 96
17 com.apple.WebCore 0x90315e08 WebCore::InlineTextBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 1928
18 com.apple.WebCore 0x901a5bb0 WebCore::InlineFlowBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 928
19 com.apple.WebCore 0x901a5758 WebCore::RootInlineBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 40
20 com.apple.WebCore 0x901a4790 WebCore::RenderFlow::paintLines(WebCore::RenderObject::PaintInfo&, int, int) + 864
21 com.apple.WebCore 0x9019f4f0 WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 272
22 com.apple.WebCore 0x901a1594 WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 564
23 com.apple.WebCore 0x901a0384 WebCore::RenderBlock::paintChildren(WebCore::RenderObject::PaintInfo&, int, int) + 468
24 com.apple.WebCore 0x9019f4f0 WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 272
25 com.apple.WebCore 0x901a1594 WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 564
26 com.apple.WebCore 0x901a0384 WebCore::RenderBlock::paintChildren(WebCore::RenderObject::PaintInfo&, int, int) + 468
27 com.apple.WebCore 0x9019f4f0 WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 272
28 com.apple.WebCore 0x901a1594 WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 564
29 com.apple.WebCore 0x901a0384 WebCore::RenderBlock::paintChildren(WebCore::RenderObject::PaintInfo&, int, int) + 468
30 com.apple.WebCore 0x9019f4f0 WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 272
31 com.apple.WebCore 0x901a1594 WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 564
32 com.apple.WebCore 0x9019dc20 WebCore::RenderLayer::paintLayer(WebCore::RenderLayer*, WebCore::GraphicsContext*, WebCore::IntRect const&, bool, WebCore::PaintRestriction, WebCore::RenderObject*) + 1408
33 com.apple.WebCore 0x9019dd50 WebCore::RenderLayer::paintLayer(WebCore::RenderLayer*, WebCore::GraphicsContext*, WebCore::IntRect const&, bool, WebCore::PaintRestriction, WebCore::RenderObject*) + 1712
34 com.apple.WebCore 0x9019d4b0 WebCore::Frame::paint(WebCore::GraphicsContext*, WebCore::IntRect const&) + 240
35 com.apple.WebCore 0x9019cf14 -[WebCoreFrameBridge drawRect:] + 148
36 com.apple.WebKit 0x9120bafc -[WebHTMLView drawSingleRect:] + 540
37 com.apple.WebKit 0x9120b814 -[WebHTMLView drawRect:] + 308
38 com.apple.AppKit 0x90a9a3a8 -[NSView _drawRect:clip:] + 3000
39 com.apple.AppKit 0x90a992f4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 848
40 com.apple.WebKit 0x91205180 -[WebHTMLView(WebPrivate) _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 272
41 com.apple.AppKit 0x90a995d8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
42 com.apple.AppKit 0x90a995d8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
43 com.apple.AppKit 0x90a995d8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
44 com.apple.AppKit 0x90a995d8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
45 com.apple.AppKit 0x90a995d8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
46 com.apple.AppKit 0x90a995d8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
47 com.apple.AppKit 0x90a981a4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 640
48 com.apple.AppKit 0x90a98bfc -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
49 com.apple.AppKit 0x90a97bdc -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 264
50 com.apple.AppKit 0x90a949a8 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2328
51 com.apple.AppKit 0x909e886c -[NSWindow displayIfNeeded] + 188
52 com.apple.AppKit 0x909e86cc _handleWindowNeedsDisplay + 372
53 com.apple.CoreFoundation 0x96a9ff60 __CFRunLoopDoObservers + 456
54 com.apple.CoreFoundation 0x96aa1108 CFRunLoopRunSpecific + 712
55 com.apple.HIToolbox 0x9152ebc4 RunCurrentEventLoopInMode + 264
56 com.apple.HIToolbox 0x9152e950 ReceiveNextEventCommon + 260
57 com.apple.HIToolbox 0x9152e828 BlockUntilNextEventMatchingListInMode + 84
58 com.apple.AppKit 0x909e6724 _DPSNextEvent + 596
59 com.apple.AppKit 0x909e60dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
60 com.apple.AppKit 0x909dfd98 -[NSApplication run] + 736
61 com.apple.AppKit 0x909b079c NSApplicationMain + 440
62 com.apple.mail 0x000f2dd0 0x1000 + 990672
63 ??? 0xbffffc18 0 + 3221224472
Thread 1:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.Foundation 0x912ef3bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 168
4 com.apple.Foundation 0x912f9cb0 -[NSRunLoop(NSRunLoop) run] + 72
5 com.apple.MessageFramework 0x003b2818 -[RSSInterchange _runManager] + 1760
6 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
7 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x91c4eb6c _semwaitsignal + 12
1 libSystem.B.dylib 0x91c8b3cc pthread_condwait + 1580
2 com.apple.QuartzCore 0x923401a4 fefragmentthread + 48
3 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 3:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.CFNetwork 0x96bde72c CFURLCacheWorkerThread(void*) + 292
4 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 4:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.Foundation 0x913185f8 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 280
4 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
5 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 5:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.Foundation 0x912ef3bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 168
4 com.apple.Foundation 0x912f9cb0 -[NSRunLoop(NSRunLoop) run] + 72
5 com.apple.MessageFramework 0x002e9154 +[_NSSocket _runIOThread] + 88
6 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
7 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 6:
0 libSystem.B.dylib 0x91cabd20 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x96aac9c8 __CFSocketManager + 764
Thread 7:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.AppKit 0x90a41eac -[NSUIHeartBeat _heartBeatThread:] + 664
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 8:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.audio.CoreAudio 0x91bdff84 HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x91bdfdc0 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 9:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x96aa1ddc CFRunLoopRun + 60
4 com.apple.DesktopServices 0x93d2e568 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 104
5 ...ple.CoreServices.CarbonCore 0x92777458 PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 10:
0 libSystem.B.dylib 0x91c48158 machmsgtrap + 8
1 libSystem.B.dylib 0x91c4f07c mach_msg + 56
2 com.apple.CoreFoundation 0x96aa1554 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x96aa1ddc CFRunLoopRun + 60
4 com.apple.DesktopServices 0x93d2e6e4 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 176
5 ...ple.CoreServices.CarbonCore 0x92777458 PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 11:
0 libSystem.B.dylib 0x91c4eb6c _semwaitsignal + 12
1 libSystem.B.dylib 0x91c8b3cc pthread_condwait + 1580
2 ...ple.CoreServices.CarbonCore 0x92779674 TSWaitOnCondition + 132
3 ...ple.CoreServices.CarbonCore 0x92757ab0 TSWaitOnConditionTimedRelative + 204
4 ...ple.CoreServices.CarbonCore 0x92779230 MPWaitOnQueue + 272
5 com.apple.DesktopServices 0x93d39c24 TNodeSyncTask::SyncTaskProc(void*) + 88
6 ...ple.CoreServices.CarbonCore 0x92777458 PrivateMPEntryPoint + 76
7 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 12:
0 libSystem.B.dylib 0x91c89864 kevent + 12
1 com.apple.CoreFoundation 0x96a78d40 _monitor_file_descriptor_ + 88
Thread 13:
0 libSystem.B.dylib 0x91c89864 kevent + 12
1 com.apple.CoreFoundation 0x96a78dd8 _monitor_file_descriptor_ + 240
Thread 14:
0 libSystem.B.dylib 0x91c89864 kevent + 12
1 com.apple.CoreFoundation 0x96a78dd8 _monitor_file_descriptor_ + 240
Thread 15:
0 libSystem.B.dylib 0x91c89864 kevent + 12
1 com.apple.CoreFoundation 0x96a78dd8 _monitor_file_descriptor_ + 240
Thread 16:
0 libSystem.B.dylib 0x91c89864 kevent + 12
1 com.apple.CoreFoundation 0x96a78dd8 _monitor_file_descriptor_ + 240
Thread 17:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x92757ad4 TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x92779230 MPWaitOnQueue + 272
4 com.apple.DesktopServices 0x93d3b8e4 TFolderSizeTask::FolderSizeTaskProc(void*) + 88
5 ...ple.CoreServices.CarbonCore 0x92777458 PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 18:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.MessageFramework 0x003b44dc -[InvocationQueue _drainQueue] + 284
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 19:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.MessageFramework 0x003b44dc -[InvocationQueue _drainQueue] + 284
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 20:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.MessageFramework 0x003b44dc -[InvocationQueue _drainQueue] + 284
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 21:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.MessageFramework 0x003b44dc -[InvocationQueue _drainQueue] + 284
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 22:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.MessageFramework 0x003b44dc -[InvocationQueue _drainQueue] + 284
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 23:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 ...apple.AddressBook.framework 0x9084c178 -[ABRemoteImageLoader workLoop] + 184
3 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
4 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 24:
0 libSystem.B.dylib 0x91c481d8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x91c8b2c8 pthread_condwait + 1320
2 com.apple.Foundation 0x912feb24 -[NSCondition waitUntilDate:] + 384
3 com.apple.Foundation 0x912fe950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
4 com.apple.MessageFramework 0x003b44dc -[InvocationQueue _drainQueue] + 284
5 com.apple.Foundation 0x912c1764 _NSThread__main_ + 1004
6 libSystem.B.dylib 0x91c8a024 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x96c97b3c srr1: 0x0000f930 dar: 0x02b01404 dsisr: 0x40000000
r0: 0x00000874 r1: 0xbffeec10 r2: 0x0000f0bc r3: 0xfffffffd
r4: 0x9302c4a4 r5: 0xfefefeff r6: 0x80808080 r7: 0x0000006c
r8: 0x0000006f r9: 0xfffffffd r10: 0xa0252fc4 r11: 0xa0ae0f90
r12: 0x91c50920 r13: 0x96d13334 r14: 0xbfff0590 r15: 0xbffeeecc
r16: 0x02af2320 r17: 0x00000001 r18: 0x02af2348 r19: 0x02af39d4
r20: 0xbffeee88 r21: 0x000002d2 r22: 0x00003c2f r23: 0x9302c4a4
r24: 0x000005a2 r25: 0x0000043a r26: 0x00000001 r27: 0x0001002b
r28: 0xbffeee88 r29: 0x00000000 r30: 0xbffeeecc r31: 0x96c9696c
cr: 0x88024444 xer: 0x00000000 lr: 0x96c97b48 ctr: 0x00000001
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0x9451d000 - 0x94582ffb com.apple.ISSupport 1.7 (38.2) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x94583000 - 0x945a2fff com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x945a3000 - 0x945f9fff libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x945fa000 - 0x9463bffb libTIFF.dylib ??? (???) <4c1422124af245485d6ceee207f4d735> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9463c000 - 0x9465afff com.apple.QuickLookFramework 1.3.1 (170.9) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9465b000 - 0x9472afff com.apple.ColorSync 4.5.1 (4.5.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9472b000 - 0x94ce5fff libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x94ce6000 - 0x94cf3fff libbz2.1.0.dylib ??? (???) <dbd048b7143b6e13a5e9d26b1a765c7a> /usr/lib/libbz2.1.0.dylib
0x94cf4000 - 0x94d6ffff com.apple.SearchKit 1.2.1 (1.2.1) <23c2c93a7ec832505d5c7b67fee89a6d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x94d70000 - 0x94db7fff com.apple.NavigationServices 3.5.2 (163) <cb063c95a55ba12994a64c7e47f5706a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x94db8000 - 0x94dbfffb com.apple.print.framework.Print 218.0.2 (220.1) <c7e0e618d5867ae227403ae385aacd82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x94dc0000 - 0x94dc9fff com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x94dca000 - 0x94ddffff com.apple.datadetectors 1.0.1 (66.2) <90711dd7887550dd04f564ec211cf059> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
0x94de0000 - 0x94de0ffc com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <91aadd6dccda219dd50a6ce06aad5b54> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x94de1000 - 0x94ec9fff com.apple.JavaScriptCore 5525.26 (5525.26.2) <3a03d36ac807322bc73ed78c515e32be> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94eca000 - 0x951f3fe7 libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x951f4000 - 0x952d7fff libobjc.A.dylib ??? (???) <39035ba996e55c617e20595dcd89c063> /usr/lib/libobjc.A.dylib
0x952d8000 - 0x952dffff com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x952e0000 - 0x95312fff com.apple.bom 9.0.1 (136.1.1) <baadd442078846eb8d064212074c7eb8> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x95313000 - 0x9532ffff com.apple.IMFramework 4.0.5 (583) <9052cf2147767e8c7f9e35d4bbdd962f> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x95330000 - 0x953ffffb com.apple.syncservices 3.1 (389.12) <6fa8d98524d97718e093b8f57d539883> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x95400000 - 0x95465ffb com.apple.WhitePagesFramework 1.2 (122.0) /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
0x95466000 - 0x9546cfff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <8b5a3065a2f06a46b4dde23faff6a20e> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x9546d000 - 0x95503fff com.apple.LaunchServices 290.3 (290.3) <a8a738aede278909ff721ce9a754142f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x95504000 - 0x961b3fef com.apple.QuickTimeComponents.component 7.6 (1290) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x961b4000 - 0x96203fff com.apple.datadetectorscore 1.0.2 (52.14) <dce349f0368081cfa3a2cc7ad2ae990a> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x96204000 - 0x9626efff com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x9626f000 - 0x962acffe com.apple.securityfoundation 3.0.1 (35844) <af75556fb218b967aef4f0f60cb4bf6a> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x962ad000 - 0x9645fff4 com.apple.CoreAUC 3.02.0 (3.02.0) <805ca5d2a7bdf7f5450778560f0c711d> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x96460000 - 0x9647bff3 com.apple.DirectoryService.Framework 3.5.5 (3.5.5) <afaae07f311885fb3d88c1d4e723d3d6> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x9647c000 - 0x964c6fff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x964c7000 - 0x964f1ff7 libssl.0.9.7.dylib ??? (???) <1c571a24294df1af3428e31d464029fc> /usr/lib/libssl.0.9.7.dylib
0x964f2000 - 0x9650effb com.apple.openscripting 1.2.8 (???) <eb961ce3c1b1e564c2eefe3682ee0555> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9650f000 - 0x9655efff libGLImage.dylib ??? (???) <1df480344fb6e09ff32ac97bfdda7e50> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9655f000 - 0x96619fff libcrypto.0.9.7.dylib ??? (???) <335916b82e302fec637432caf7c9e8e5> /usr/lib/libcrypto.0.9.7.dylib
0x9661a000 - 0x96622fff libbsm.dylib ??? (???) <c1fca3cbe3b1c21e9b31bc89b920f34c> /usr/lib/libbsm.dylib
0x96623000 - 0x96623ffe com.apple.quartzframework 1.5 (1.5) <1477ba992c53f43087c7527c4782fd54> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x96624000 - 0x9662affb com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9662b000 - 0x96739fff com.apple.PubSub 1.0.3 (65.1.2) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x9673a000 - 0x9673fff6 libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x96740000 - 0x967a7ffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
0x967a8000 - 0x967d3ff7 libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib
0x967d4000 - 0x9691cffb libicucore.A.dylib ??? (???) <f49319412f5ee8b5f06fef2baa72916b> /usr/lib/libicucore.A.dylib
0x9691d000 - 0x969cdfff edu.mit.Kerberos 6.0.12 (6.0.12) <17b514ffed29c890fc8ba8eac9dce56e> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x969ce000 - 0x96a36ffb com.apple.iLifeMediaBrowser 2.0.2 (321) <d4936fd59c1e7ca0a9e0cc79dd5b78a8> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x96a37000 - 0x96a37ff8 com.apple.Cocoa 6.5 (???) <e9a4f1c636d00893db0494c4040176ba> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96a38000 - 0x96b5dffb com.apple.CoreFoundation 6.5.5 (476.17) <d13dc71c870a82b7d2f721731e584287> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x96b5e000 - 0x96b61fff com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x96b62000 - 0x96b97ffb com.apple.LDAPFramework 1.4.5 (110) <d0de37a2c23c1ab7dfd4af1882db9893> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x96b98000 - 0x96bdafff com.apple.quartzfilters 1.5.0 (1.5.0) <3f2dc01a646cd5b5ea55d510583ba4d5> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x96bdb000 - 0x96c84ffc com.apple.CFNetwork 422.15.2 (422.15.2) <8e0eb315fa1c47227c42410ee695390e> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x96c85000 - 0x96d1fff7 com.apple.ApplicationServices.ATS 3.4 (???) <06af1441f632e171a7f61dca809462ba> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96d20000 - 0x96f06ffb com.apple.security 5.0.4 (34102) <93e74504c60b38418e708caf47342cf5> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96f0b000 - 0x970abff7 com.apple.QuartzComposer 2.1 (106.13) <729b5ad0c523a74307cd23a7c3282e0d> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x970b2000 - 0x970c0fff libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib
0x970c1000 - 0x970ccfff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <817174777f7b41bfa3e0cc8974fffbdc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x970cd000 - 0x970f3fff libcups.2.dylib ??? (???) <109498e92341ab4899ffd3d5acaddac3> /usr/lib/libcups.2.dylib
0xba900000 - 0xba917ffe libJapaneseConverter.dylib ??? (???) <81fecc9574556486a07b97ce6b3a4fe6> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib -
Word 2013 crashes when doing a save as pdf
Word 2013 will crash when doing a 'save as' pdf
It sounds like an item in HD/Library/Contextual Menu Items. Drag the contents of that folder to the desktop and test again. If that sorts it put the items back one at a time to find the culprit..
If that's not it, go to ~(yourHome)/Library/Contextual Menu Items and do the same.
Open "Console" in your Utilities folder. From the Sidebar choose: Log
Files >> CrashReporter >> "~/ Library Logs" >> Preview and paste the contents here for the latest Preview crash and maybe we can figure what's going on.
-mj
[email protected] -
Outlook 2013 crashes when opening Calendar search result
I have a user who uses her Outlook 2013 calendar extensively, mainly to note for herself when she has spoken to a customer, and creating appointments for when she needs to speak to them again. (This is outside of our policy to note the contact in
MS CRM.) She can have scores of such Calendar items each day.
When seraching for these appointments in her Calendar, she gets the list of results, but Oulook crashes when she tries to open any of them. Sometimes Outlook restarts on its own, sometimes she must relaunch it herself.
Related threads reference a wwlib.dll error, but she is not getting that. It is Outlook.exe itself that is crashing. There are other threads that reference other open windows, or items containing webpages or tables, but these do not apply to her, either.
Event Data (two related entries) contain the following:
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
19cc
01cef2a610938033
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
77f5e493-5e9b-11e3-9ef4-00219b4a7172
And:
3915849571
1
APPCRASH
Not available
0
OUTLOOK.EXE
15.0.4511.1004
5253ad6f
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
C:\Users\[username]\AppData\Local\Temp\163947659.cvr C:\User\[username]\AppData\Local\Temp\CVR780F.tmp.cvr
C:\Users\[username]\AppData\Local\Temp\WERA546.tmp.WERInternalMetadata.xml
C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_2e80497b46642ed3f64262bb26bbba2f6ecc_02d1bdd5
0
77f5e493-5e9b-11e3-9ef4-00219b4a7172
0
On answers.microsoft.com, Girish M (Support Engineer who eventally directed me here), asked me to run Scanpst.exe. I would paste the results here, but this window does not seem to allow pasting. A summary description of what it found on her .ost file (no
.pst in use) is basically this:
**Beginning NDB recovery
**Attempting to open database
**Attempting to validate header
**Attempting to validate AMap
**Attempting to validate BBT
**Attempting to validate NBT
**Attempting to validate BBT refcounts
??Couldint find BBT entry in the RBT (E025CC)
**Attempting to validate header NID high-water marks
**Beginning PST/OST recovery
**Attempting to recover all top-level objects
**Store created by biuld: 15.4517
**Attempting to walk all folders
Failed to add row to the FLT, RowID = 719
Failed to add row to the FLT, RowID = 6CD
Failed to add row to the FLT, RowID = 6DE
Failed to add row to the FLT, RowID = 6D8
and so on, and so on, with a few hundred more FLT RowID errors, finally ending with:
**Attempting to locate any orphaned folders/messages
**Performing Final HMP validation
**Attempting to check top-level objects for consistency
**Updating folder hierarchy
**Verifying message moves
My understanding of the Scanpst.exe process is that it also disables any addons which might cause crashing, but the issue is still being experienced. Running Scanpst.exe a second time (appending the previous log, although it seemed to actually prepend the
file) only returned a few lines from the top of the result above ending with "Attempting to validate BBT."
Fixes not attempted yet that I have found performing searches include running the Office Repair tool, or checking for KB2817631 (a Word update that is apparently having adverse affects on Outlook, not attempted yet because it seems to be related to the wwlib.dll
error, which is not happening here).
Any thoughts out there? Thanks!Mavis,
Thanks for the reply. Running Outlook using /cleansharing and
/cleanroamedprefs did not have any effect when used individually or in combination with each other.
Running the Search Index Rebuild option also did not seem to do anything, as the pop-up message indicated that it may take a long time to finish, and yet seemed to finish instantaneously, not giving any indication that the indexing took place. The option
window immediately said "Indexing complete" for 23,755 items.
As to the Outlook Forum, they are the ones who directed me to this forum (you can see the thread on the Answers support page under Office - Office 2013 - Microsoft Office Outlook - Office on Windows 7, under the title "Outlook 2013 restarts when
opening Calendar Search result item" first posted on Dec 11, 2013), as Girish M felt that it might be due to Exchange, and not Outlook. (I have no reports of any of our other users on the same Exchange server having the problem with their Outlook, but
they also do not use it the way this user has been.)
I can repost the issue there, or continue the same thread, if you think the issue lies with them. Was the "Answers" site the improper place to post, perhaps? Should it go in a different thread on Technet instead?
Thanks for your assistance!
Edited to add:
Here are the KBs installed just before or on the date the problem started (12/6/2013):
12/5/2016 (Office updates, all 32-Bit):
Security Update Office 2013 KB2768005
Office 2013 KB2768016
Office 2013 KB2817640
Office 2013 KB2827228
Security Office 2013 KB2837618
Word 2013 KB2817631
InfoPath 2013 KB2752078
Office 2013 KB2817493
Office 2013 KB2760539
Office 2013 KB2827235
Office 2013 KB2827225
Security Excel 2013 KB2827238
Office 2013 KB2760242
Office 2013 KB2817626
Office 2013 KB2817314
Office 2013 KB2760610
Access 2013 KB2768008
Office 2013 KB2738038
SkyDrive Pro KB2825633
Security Office 2013 KB2817623
Office 2013 KB2760267
Visio Viewer 2013 KB2768338
Office 2013 KB2827230
OneNote 2013 KB2810016
Office 2013 KB2827228
Office 2013 KB2767845
Definition Office 2013 KB2760587
Office 2013 KB2726996
Security Office 2013 KB2810009
Office 2013 KB2817316
Word 2013 KB2817631
Lync 2013 KB2817621
Office 2013 KB2760224
Office 2013 KB2726954
Office 2013 KB2817640
Publisher 2013 KB2752097
PowerPoint 2013 KB2817625
Office 2013 KB2760257
Office 2013 KB2817309
Security Outlook 2013 KB2837618
Visio 2013 KB2752018
Office 2013 KB2817490
Word 2013 KB2827218
Office 2013 KB2760553
12/6/2013 (for Windows, all Security):
KB2900986
KB2888505
KB2876331
KB2868725
KB2868626
KB2862152
I listed all updates because there have been reported instances of a Word update causing Outlook to crash, but she is not getting the wwlib.dll error related to that KB. If you are aware of any issues with these updates, and which ones might be worth uninstalling
in an attempt to fix, please let me know.
Thanks again! -
Acrobat crashes when using the Instance Manager
I am using Designer 7.0/Acrobat 7.0.1 on Win XP SP 2 (and tested on two other machines with the same config), and also Mac OS X 10.3.9 with Acrobat 7.0.1.
The crash occurs when my script tries to hide a subform, but only when the script is called from a Drop-Down List. I have mocked up a brand new PDF and the problem is still there:
http://members.optusnet.com.au/machelp/crash.pdf
If you click the Show/Hide Subform buttons it works fine. If you choose an item from the List Box it shows the subform correctly, and then choose one of the 'Other Mag' items and it hides the subform correctly. Do the same process with the Drop-Down List and it is guaranteed to crash when you choose an 'Other Mag' item (which should hide the subform). The Mac has no problem with crashing at all!
The crash message (that appears after the 'Send feedback to Microsoft' message is 'The instruction at "0x2d864aa2" referenced memory at "0x00000008". The memory could not be "read". Click on "OK" to terminate the program.' This exact error happens on all PC's that I tested on, in Acrobat Pro or Reader.
Can someone please help me identify if this is a bug in Acrobat or is there something I'm not doing right?
Many thanks in advance, Mike.
PS. Also Designer crashes
i a lot
when laying out forms. Does this happen to anyone else?I would send this to Adobe Support.
-
Map crashes when entering a search term
Map repeatedly crashed when I kept typing in "T" - before I could put the whole search term in "Target".
Any ideas. i thought it related to an address book entry - but not so.I finally bit the bullet and decided enough was enough. This bug has basically rendered Maps useless on my iPad. I read the posts about the solution to set up the iPad as a new device rather than setting it from some other back up. I have tons of information in the various apps I have so losing my saved data is not at all reasonable. Here is what I did:
First, *I manually backed up my iPad* (in iTunes, right-click the iPad in the list on the left and select "Backup"). I realize most iPads back up on each sync, but I wanted to be sure I had the MOST up-to-date backup possible.
Second, *I did a software restore on the iPad* from the summary page of the iPad (in iTunes, next to software update checker). This took a while as it had to download the iPhone OS 3.2 installer. It finally finished.
Third, iTunes saw the device and started the walk through on setting up the device. The first question it asked was whether I wanted to set it up as new Device or restore a backup. *I chose New Device*. When it got done, it wanted to sync everything under the sun to the iPad. I went through and told it to sync nothing, thus effectively leaving it untouched.
Fourth, *I used the Maps App and verified that this did infact fix the searching bug.* I was able to use every key in the search field and perform all manner of searching without the Maps App crashing. Pleased was I.
Last, *I decided to then restore* (again by right-clicking the iPad in the devices list) from my backup. I thought, "What the ****, it's worth a try." At this point, restoring the backup in a best-case scenario would put all my vital data back on the iPad and still leave Maps App working. In a worst-case scenario, I would be where I had started--all my stuff on the iPad, but a crashing Maps App. After a long wait for it to restore my data and sync my media, I was back to a useable iPad. I nervously opened Maps App and TA-DA! I could still search! Every key worked, Maps did not crash, and all my data was right where it belonged.
This is a very strange bug in Maps. I still hold to my previous assertion that the auto-fill function of the search text field in the app is trying to pull from something, i.e. Contacts, Mail, etc, and in doing so is pulling something it doesn't like and then it crashes.
I realize this is not a new fix, but I thought the detailed walk through would help some people. -
Acrobat crashes when extracting pages
Version Adobe Acrobat X 10.1.12
When extracting and emailing pages from a pdf multiple times, Acrobat crashes. Here is the process:
1. Open pdf
2. Tools -> Pages -> Extract
3. Select any number of pages -> delete after extracting -> Yes at prompt
4. In the extracted page(s) pdf, Share -> Send Files -> Attach to Email -> Attach
5. Default email app opens -> Send email
6. Close extracted page(s) pdf without saving.
7. Go back to original pdf
8. Try to repeat steps 1-6.
The Acrobat crashes every time at step 4 on the 2nd extraction and email. As soon as the share button is pressed (or using File -> Attach to Email), Acrobat crashes with the below error code.
I have tried multiple different pdfs from different sources (i.e. downloaded from the web, scanned from a printer, generated from a word doc, etc.) as well updating Acrobat, uninstalling and re-installing (using the cleaner tool in between) and repairing install. The issue happens on multiple machines, all running Win 7 Pro, and there are no add ins installed.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.12.15
Application Timestamp: 54084723
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.12.15
Fault Module Timestamp: 540856d6
Exception Code: c0000005
Exception Offset: 00893320
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789My scanner cables never become disconnected, by the way (as the 2nd error message suggests).
-
Acrobat Crashes when converting PDF to .png
I've been having a problem for a while now. I'm using Adobe Acrobat 8.1 Pro and when I try to convert PDF to .png, acrobat crashes. It doesnt let me do it and I´ve been trying with different documents. Anyone with the same problem? It would help me a lot if you have a solution. Thanks
Hey,
You might try reducing the size of the PDF file and then convert to .png.
Also, please check for updates for Acrobat 8 and try repairing.
Let me know if this helps.
Regards,
Anubha -
AD FS 2012 R2 / Error when doing a search on Hybrid environment in sharepoint
Hi All,
We have an environment setup with Sharepoint Azure and Sharepiont online. Federation has been installed using Windows 2012 R2 ( ADFS 3.0). The trust between the Azure & Online was setup and hybrid search functionality was perfectly allright.
Due to recent changes, we rebuild the Sharepoint Azure environment and the trust has been rebuild. Federation works fine, but when we logon to Sharepoint Online in o365 and do a search, it does not search the Azure platform sharepoint. We get Errors of
- event id 325 (
The Federation Service could not authorize token issuance for caller '<USERNAME>'. The caller is not authorized to request a token for the relying party 'urn:federation:MicrosoftOnline'. See event 501 with the same Instance ID for caller identity.
-event id 1000 (An error occurred during processing of a token request. The data in this event may have the identity of the caller (application) that made this request
another one is
- event id 364 ( Encountered error during federation passive request.
I am not sure where we are going wrong now. here are few things we have checekd
- we have rebuild the MSOL Federation using - Update-msolfederatedDomain
- Time sync between ADFS and proxy server verified.
- service account has permissions on the cert private key
- Issuance rules allows all users to access the federation. (two factor auth is setup and is working perfectly fine)
Let me know what more i can check on this topic to get this up and running.
Hi Prashant,
Thank you for your posting!
Since the issue is related to Azure, I suggest you refer to the experts on Azure forums to get more efficient support:
Azure Active Directory Forum
http://social.technet.microsoft.com/Forums/windowsazure/en-US/home?forum=windowsazureaditpro&filter=alltypes&sort=lastpostdesc
Managing Services on Azure Forum
http://social.technet.microsoft.com/Forums/windowsazure/en-US/home?forum=windowsazuremanagement
Thank you for your understanding and support!
Amy -
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