Acrobat crashes when extracting pages
Version Adobe Acrobat X 10.1.12
When extracting and emailing pages from a pdf multiple times, Acrobat crashes. Here is the process:
1. Open pdf
2. Tools -> Pages -> Extract
3. Select any number of pages -> delete after extracting -> Yes at prompt
4. In the extracted page(s) pdf, Share -> Send Files -> Attach to Email -> Attach
5. Default email app opens -> Send email
6. Close extracted page(s) pdf without saving.
7. Go back to original pdf
8. Try to repeat steps 1-6.
The Acrobat crashes every time at step 4 on the 2nd extraction and email. As soon as the share button is pressed (or using File -> Attach to Email), Acrobat crashes with the below error code.
I have tried multiple different pdfs from different sources (i.e. downloaded from the web, scanned from a printer, generated from a word doc, etc.) as well updating Acrobat, uninstalling and re-installing (using the cleaner tool in between) and repairing install. The issue happens on multiple machines, all running Win 7 Pro, and there are no add ins installed.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.12.15
Application Timestamp: 54084723
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.12.15
Fault Module Timestamp: 540856d6
Exception Code: c0000005
Exception Offset: 00893320
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
My scanner cables never become disconnected, by the way (as the 2nd error message suggests).
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Additional Hang Signature 2: b3f6
Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
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Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
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0 libobjc.A.dylib 0x90d0bf8b objc_msgSend + 27
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5 com.adobe.Acrobat.framework 0x000eccea RunAcrobat + 907435
6 com.adobe.Acrobat.framework 0x000e7052 RunAcrobat + 883731
7 com.adobe.Acrobat.framework 0x001bcdee RunAcrobat + 1759663
8 com.adobe.Acrobat.framework 0x001bb3e4 RunAcrobat + 1752997
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32 com.apple.AppKit 0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
33 com.apple.AppKit 0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
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38 com.apple.AppKit 0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
39 com.apple.AppKit 0x962ca34f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 265
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45 com.apple.CoreFoundation 0x98695e02 __CFRunLoopDoObservers + 1186
46 com.apple.CoreFoundation 0x98651d1d __CFRunLoopRun + 557
47 com.apple.CoreFoundation 0x986513f4 CFRunLoopRunSpecific + 452
48 com.apple.CoreFoundation 0x98651221 CFRunLoopRunInMode + 97
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50 com.apple.AppKit 0x963ca8d4 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextIn fo:] + 1392
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52 com.apple.AppKit 0x964708a7 -[NSApplication runModalForWindow:] + 115
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55 com.adobe.Acrobat.framework 0x0060cac7 AcroSecurityBailOutImpl + 2224767
56 com.adobe.Acrobat.framework 0x0060d139 AcroSecurityBailOutImpl + 2226417
57 com.adobe.Acrobat.framework 0x0021377e RunAcrobat + 2114367
58 com.adobe.Acrobat.framework 0x0021383d RunAcrobat + 2114558
59 com.adobe.Acrobat.framework 0x00213ce7 RunAcrobat + 2115752
60 com.adobe.Acrobat.framework 0x0060d98d AcroSecurityBailOutImpl + 2228549
61 com.adobe.Acrobat.framework 0x0062281f AcroSecurityBailOutImpl + 2314199
62 com.adobe.Acrobat.framework 0x00624825 AcroSecurityBailOutImpl + 2322397
63 com.adobe.Acrobat.framework 0x00627042 AcroSecurityBailOutImpl + 2332666
64 com.adobe.Acrobat.framework 0x00a85ffc AcroSecurityBailOutImpl + 6916020
65 ...dobe.AcrobatPlugin.Comments 0x1b67b507 0x1b500000 + 1553671
66 ...adobe.AcrobatPlugin.Web2PDF 0x1c74fffd 0x1c702000 + 319485
67 com.adobe.Acrobat.framework 0x00627185 AcroSecurityBailOutImpl + 2332989
68 com.adobe.Acrobat.framework 0x006b9cdb AcroSecurityBailOutImpl + 2933907
69 com.adobe.Acrobat.framework 0x0090b167 AcroSecurityBailOutImpl + 5363999
70 com.adobe.Acrobat.framework 0x0065271e AcroSecurityBailOutImpl + 2510550
71 com.adobe.Acrobat.framework 0x00652864 AcroSecurityBailOutImpl + 2510876
72 com.adobe.Acrobat.framework 0x00b8f3a6 AcroSecurityBailOutImpl + 8002398
73 com.adobe.Acrobat.framework 0x00b8ebc5 AcroSecurityBailOutImpl + 8000381
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From the File menu, select Properties. The Document Properties window appears.
Click the Initial View tab.
Attempt to change some settings on this tab. (For example, change the Navigation tab option to Bookmarks Panel and Page.) Note: This is the point at which Adobe is crashing for my coworkers. They used to be able to adjust these settings, and we're not sure specifically when this functionality stopped working.
Any help is greatly appreciated. Thanks.Hello try67,
the system is an terminalserver where only a special group can use the Acrobat 8 pro. The other users only can view the PDF-Files with Adobe Reader.
I have figuerd out the problem.
The problem results from two registry keys.
HKEY_CLASSES_ROOT\AcroExch.Document\shell\open\command
HKEY_CLASSES_ROOT\AcroExch.Document.7\shell\open\command
This keys are set to Adobe\Acrobat 8.0\Acrobat\Acrobat.exe.
If you change this keys to Adobe\Reader 8.0\Reader\AcroRd32.exe all links in Office 2003 to PDF-Files will open for "normal" users the Adobe Reader and for the users in the special group the Acrobat 8 pro is opened.
Regards
Lukas
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