Acrobat crashing when authenticating Adobe ID

Hi there,
I'm trying to use the Distribute Forms feature in Acrobate Pro 9 Extended. I open the form I want to distribute, then when I need to sign in with my Adobe ID the application hangs for a few seconds and then crashes. When I enabled the debugger, the message it gives is:
"url is undefinedException in line 13928 of function anonymous, script"
The strange thing is, when I go to the Collaborate menu and choose Upload documents to Adobe.com, that authenticates fine and I get logged in.
Running version 9.5.1 on W7 x64.
I'd be grateful for any assistance or ideas how to fix this.
Thanks
Matt

I have been having the same issue this last week! Very frustrating! Had not had this issue until I ran the update that came out this week.

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    Process:         AdobeAcrobat [1987]
    Path:            /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:      com.adobe.Acrobat.Pro
    Version:         10.0.2 (10.0.2)
    Code Type:       X86 (Native)
    Parent Process:  launchd [184]
    Date/Time:       2011-04-06 21:11:32.349 +0200
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib             0x91243156 __kill + 10
    1   libSystem.B.dylib             0x91243148 kill$UNIX2003 + 32
    2   libSystem.B.dylib             0x912d5899 raise + 26
    3   libSystem.B.dylib             0x912eb9b8 abort + 93
    4   libstdc++.6.dylib             0x914a2fda __gnu_cxx::__verbose_terminate_handler() + 433
    5   libstdc++.6.dylib             0x914a117a __cxxabiv1::__terminate(void (*)()) + 10
    6   libstdc++.6.dylib             0x914a11ba __cxxabiv1::__unexpected(void (*)()) + 0
    7   libstdc++.6.dylib             0x914a12b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    8   ...dobe.AcrobatPlugin.Comments 0x1eb7990d AcroPluginMain + 1502767
    9   ...dobe.AcrobatPlugin.Comments 0x1e7c92a9 0x1e764000 + 414377
    10  ...adobe.AcrobatPlugin.EScript 0x1d3f51a0 0x1d31b000 + 893344
    11  ...adobe.AcrobatPlugin.EScript 0x1d4b8bc3 AcroPluginMain + 664980
    12  ...adobe.AcrobatPlugin.EScript 0x1d45d336 AcroPluginMain + 290055
    13  ...adobe.AcrobatPlugin.EScript 0x1d4b8c25 AcroPluginMain + 665078
    14  ...adobe.AcrobatPlugin.EScript 0x1d4b9020 AcroPluginMain + 666097
    15  ...adobe.AcrobatPlugin.EScript 0x1d428ff7 AcroPluginMain + 76232
    16  ...adobe.AcrobatPlugin.EScript 0x1d3f1a95 0x1d31b000 + 879253
    17  ...adobe.AcrobatPlugin.EScript 0x1d3f1b62 0x1d31b000 + 879458
    18  com.adobe.Acrobat.framework   0x0099970b AcroSecurityBailOutImpl + 5947659
    19  ...dobe.AcrobatPlugin.Comments 0x1e7fcd0b 0x1e764000 + 625931
    20  ...dobe.AcrobatPlugin.Comments 0x1e7fce58 0x1e764000 + 626264
    21  ...dobe.AcrobatPlugin.Comments 0x1ead7ca6 AcroPluginMain + 840136
    22  ...dobe.AcrobatPlugin.Comments 0x1ead86a6 AcroPluginMain + 842696
    23  ...dobe.AcrobatPlugin.Comments 0x1e7733ef 0x1e764000 + 62447
    24  com.adobe.Acrobat.adm         0x16b06bcf 0x16acb000 + 244687
    25  com.adobe.Acrobat.adm         0x16bd369b PluginMainHandler + 6174
    26  com.adobe.Acrobat.adm         0x16bd36e0 PluginMainHandler + 6243
    27  com.adobe.Acrobat.adm         0x16bd36e0 PluginMainHandler + 6243
    28  com.adobe.Acrobat.adm         0x16bd36e0 PluginMainHandler + 6243
    29  com.adobe.Acrobat.adm         0x16bd3742 PluginMainHandler + 6341
    30  com.adobe.Acrobat.adm         0x16c31636 PluginMainHandler + 391097
    31  com.adobe.Acrobat.adm         0x16c339b0 PluginMainHandler + 400179
    32  com.apple.AppKit              0x91c76c46 -[NSApplication sendAction:to:from:] + 112
    33  com.apple.AppKit              0x91d56465 -[NSControl sendAction:to:] + 108
    34  com.apple.AppKit              0x91d51f12 -[NSCell _sendActionFrom:] + 169
    35  com.apple.AppKit              0x91d51209 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
    36  com.apple.AppKit              0x91da68a1 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
    37  com.apple.AppKit              0x91d4fc5f -[NSControl mouseDown:] + 812
    38  com.adobe.Acrobat.adm         0x16c3232e PluginMainHandler + 394417
    39  com.apple.AppKit              0x91d4dc68 -[NSWindow sendEvent:] + 5549
    40  com.apple.AppKit              0x91c66817 -[NSApplication sendEvent:] + 6431
    41  com.apple.AppKit              0x91eaf863 -[NSApplication _realDoModalLoop:peek:] + 806
    42  com.apple.AppKit              0x91eaef89 -[NSApplication runModalForWindow:] + 273
    43  com.adobe.Acrobat.adm         0x16c2d33f PluginMainHandler + 373954
    44  com.adobe.Acrobat.adm         0x16bfe41e PluginMainHandler + 181665
    45  com.adobe.Acrobat.adm         0x16b04f0d 0x16acb000 + 237325
    46  com.adobe.Acrobat.adm         0x16b05004 0x16acb000 + 237572
    47  com.adobe.Acrobat.adm         0x16b73924 0x16acb000 + 690468
    48  ...dobe.AcrobatPlugin.Comments 0x1eada793 AcroPluginMain + 851125
    49  ...adobe.AcrobatPlugin.EScript 0x1d3f51a0 0x1d31b000 + 893344
    50  ...adobe.AcrobatPlugin.EScript 0x1d4b8bc3 AcroPluginMain + 664980
    51  ...adobe.AcrobatPlugin.EScript 0x1d45d336 AcroPluginMain + 290055
    52  ...adobe.AcrobatPlugin.EScript 0x1d4b8c25 AcroPluginMain + 665078
    53  ...adobe.AcrobatPlugin.EScript 0x1d4b9020 AcroPluginMain + 666097
    54  ...adobe.AcrobatPlugin.EScript 0x1d428ff7 AcroPluginMain + 76232
    55  ...adobe.AcrobatPlugin.EScript 0x1d3f1a95 0x1d31b000 + 879253
    56  ...adobe.AcrobatPlugin.EScript 0x1d3f1b62 0x1d31b000 + 879458
    57  com.adobe.Acrobat.framework   0x0099970b AcroSecurityBailOutImpl + 5947659
    58  ...dobe.AcrobatPlugin.Comments 0x1e818719 0x1e764000 + 739097
    59  ...dobe.AcrobatPlugin.Comments 0x1e818a46 0x1e764000 + 739910
    60  ...dobe.AcrobatPlugin.Comments 0x1e8fddd9 0x1e764000 + 1678809
    61  com.adobe.Acrobat.framework   0x009b7e41 AcroSecurityBailOutImpl + 6072385
    62  com.adobe.Acrobat.framework   0x00bfe923 AcroSecurityBailOutImpl + 8459043
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    67  com.adobe.Acrobat.framework   0x0066e040 AcroSecurityBailOutImpl + 2624064
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    69  com.adobe.Acrobat.framework   0x0080ccb7 AcroSecurityBailOutImpl + 4322999
    70  com.adobe.Acrobat.framework   0x0080b74d AcroSecurityBailOutImpl + 4317517
    71  com.apple.AppKit              0x91d4dc68 -[NSWindow sendEvent:] + 5549
    72  com.apple.AppKit              0x91c66817 -[NSApplication sendEvent:] + 6431
    73  com.apple.AppKit              0x91bfa2a7 -[NSApplication run] + 917
    74  com.adobe.Acrobat.framework   0x000104f7 RunAcrobat + 6816
    75  com.adobe.Acrobat.framework   0x0000eb93 RunAcrobat + 316
    76  com.adobe.Acrobat.Pro         0x00001e92 main + 94
    77  com.adobe.Acrobat.Pro         0x00001e16 start + 54
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib             0x91208922 kevent + 10
    1   libSystem.B.dylib             0x9120903c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib             0x912084f9 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib             0x9120829e _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib             0x91207d21 _pthread_wqthread + 390
    5   libSystem.B.dylib             0x91207b66 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib             0x91210046 __semwait_signal + 10
    1   libSystem.B.dylib             0x9120fd02 _pthread_cond_wait + 1191
    2   libSystem.B.dylib             0x91211998 pthread_cond_wait$UNIX2003 + 73
    3   ...ple.CoreServices.CarbonCore 0x9647d48e TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore 0x96468e15 TSWaitOnConditionTimedRelative + 202
    5   ...ple.CoreServices.CarbonCore 0x964647e3 MPWaitOnQueue + 250
    6   AdobeACE                      0x01e21737 ACEInitialize + 3741
    7   AdobeACE                      0x01e216ad ACEInitialize + 3603
    8   ...ple.CoreServices.CarbonCore 0x964487ca PrivateMPEntryPoint + 68
    9   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    10  libSystem.B.dylib             0x9120f682 thread_start + 34
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    1   libSystem.B.dylib             0x9120fd02 _pthread_cond_wait + 1191
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    3   AdobeAGM                      0x01f6e8b8 AGMInitialize + 33770
    4   AdobeAGM                      0x01f6e7f2 AGMInitialize + 33572
    5   AdobeAGM                      0x01f6e34d AGMInitialize + 32383
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    2   libSystem.B.dylib             0x9123eaa8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore 0x96468e3d TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore 0x964647e3 MPWaitOnQueue + 250
    5   com.adobe.Acrobat.framework   0x0006e0d9 RunAcrobat + 390786
    6   com.adobe.Acrobat.framework   0x0006ddeb RunAcrobat + 390036
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    8   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    9   libSystem.B.dylib             0x9120f682 thread_start + 34
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    7   libSystem.B.dylib             0x9120f682 thread_start + 34
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    1   libSystem.B.dylib             0x911e2807 mach_msg + 68
    2   com.apple.CoreFoundation      0x9998c37f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation      0x9998b464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation      0x9998b291 CFRunLoopRunInMode + 97
    5   com.adobe.AcrobatPlugin.EFS   0x194c299f AcroPluginMain + 22443
    6   com.apple.Foundation          0x982b0ad0 -[NSThread main] + 45
    7   com.apple.Foundation          0x982b0a80 __NSThread__main__ + 1499
    8   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    9   libSystem.B.dylib             0x9120f682 thread_start + 34
    Thread 8:
    0   libSystem.B.dylib             0x911e209a mach_msg_trap + 10
    1   libSystem.B.dylib             0x911e2807 mach_msg + 68
    2   com.apple.CoreFoundation      0x9998c37f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation      0x9998b464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation      0x9998b291 CFRunLoopRunInMode + 97
    5   com.apple.Foundation          0x982e96f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6   com.apple.Foundation          0x982b0ad0 -[NSThread main] + 45
    7   com.apple.Foundation          0x982b0a80 __NSThread__main__ + 1499
    8   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    9   libSystem.B.dylib             0x9120f682 thread_start + 34
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    0   libSystem.B.dylib             0x91201066 select$DARWIN_EXTSN + 10
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    3   libSystem.B.dylib             0x9120f682 thread_start + 34
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    0   libSystem.B.dylib             0x91201066 select$DARWIN_EXTSN + 10
    1   ...dobe.AcrobatPlugin.Comments 0x1eaec2a4 AcroPluginMain + 923590
    2   ...dobe.AcrobatPlugin.Comments 0x1eaecd92 AcroPluginMain + 926388
    3   ...dobe.AcrobatPlugin.Comments 0x1eaec895 AcroPluginMain + 925111
    4   ...dobe.AcrobatPlugin.Comments 0x1ea77b4a AcroPluginMain + 446572
    5   ...dobe.AcrobatPlugin.Comments 0x1eb6c263 AcroPluginMain + 1447813
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    7   libSystem.B.dylib             0x9120f682 thread_start + 34
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    1   com.adobe.Acrobat.framework   0x004508dc AcroSecurityBailOutImpl + 406236
    2   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    3   libSystem.B.dylib             0x9120f682 thread_start + 34
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    0   libSystem.B.dylib             0x911e20d6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework   0x004508dc AcroSecurityBailOutImpl + 406236
    2   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    3   libSystem.B.dylib             0x9120f682 thread_start + 34
    Thread 13:
    0   libSystem.B.dylib             0x911e20d6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework   0x004508dc AcroSecurityBailOutImpl + 406236
    2   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    3   libSystem.B.dylib             0x9120f682 thread_start + 34
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    1   com.adobe.Acrobat.framework   0x004508dc AcroSecurityBailOutImpl + 406236
    2   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    3   libSystem.B.dylib             0x9120f682 thread_start + 34
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    0   libSystem.B.dylib             0x911e20d6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework   0x004508dc AcroSecurityBailOutImpl + 406236
    2   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    3   libSystem.B.dylib             0x9120f682 thread_start + 34
    Thread 16:
    0   libSystem.B.dylib             0x911e20d6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework   0x004508dc AcroSecurityBailOutImpl + 406236
    2   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    3   libSystem.B.dylib             0x9120f682 thread_start + 34
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    0   libSystem.B.dylib             0x911e20e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x9120fc9c _pthread_cond_wait + 1089
    2   libSystem.B.dylib             0x9125845f pthread_cond_wait + 48
    3   ...ia.Flash Player.authplaylib 0x2196711f 0x21517000 + 4522271
    4   ...ia.Flash Player.authplaylib 0x2153125f 0x21517000 + 107103
    5   ...ia.Flash Player.authplaylib 0x2196720c 0x21517000 + 4522508
    6   ...ia.Flash Player.authplaylib 0x21967250 0x21517000 + 4522576
    7   ...ia.Flash Player.authplaylib 0x21967376 0x21517000 + 4522870
    8   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    9   libSystem.B.dylib             0x9120f682 thread_start + 34
    Thread 18:
    0   libSystem.B.dylib             0x911e20e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x9120fc9c _pthread_cond_wait + 1089
    2   libSystem.B.dylib             0x9125845f pthread_cond_wait + 48
    3   ...ia.Flash Player.authplaylib 0x2196711f 0x21517000 + 4522271
    4   ...ia.Flash Player.authplaylib 0x2153125f 0x21517000 + 107103
    5   ...ia.Flash Player.authplaylib 0x2196720c 0x21517000 + 4522508
    6   ...ia.Flash Player.authplaylib 0x21967250 0x21517000 + 4522576
    7   ...ia.Flash Player.authplaylib 0x21967376 0x21517000 + 4522870
    8   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    9   libSystem.B.dylib             0x9120f682 thread_start + 34
    Thread 19:
    0   libSystem.B.dylib             0x911e20fa semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib             0x9120fc85 _pthread_cond_wait + 1066
    2   libSystem.B.dylib             0x9123eaa8 pthread_cond_timedwait_relative_np + 47
    3   ...ia.Flash Player.authplaylib 0x219670e7 0x21517000 + 4522215
    4   ...ia.Flash Player.authplaylib 0x216f79de 0x21517000 + 1968606
    5   ...ia.Flash Player.authplaylib 0x2196720c 0x21517000 + 4522508
    6   ...ia.Flash Player.authplaylib 0x21967250 0x21517000 + 4522576
    7   ...ia.Flash Player.authplaylib 0x21967376 0x21517000 + 4522870
    8   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    9   libSystem.B.dylib             0x9120f682 thread_start + 34
    Thread 20:
    0   libSystem.B.dylib             0x912079b2 __workq_kernreturn + 10
    1   libSystem.B.dylib             0x91207f48 _pthread_wqthread + 941
    2   libSystem.B.dylib             0x91207b66 start_wqthread + 30
    Thread 21:
    0   libSystem.B.dylib             0x912079b2 __workq_kernreturn + 10
    1   libSystem.B.dylib             0x91207f48 _pthread_wqthread + 941
    2   libSystem.B.dylib             0x91207b66 start_wqthread + 30
    Thread 22:
    0   libSystem.B.dylib             0x91210046 __semwait_signal + 10
    1   libSystem.B.dylib             0x9123bec5 nanosleep$UNIX2003 + 188
    2   libSystem.B.dylib             0x9123be03 usleep$UNIX2003 + 61
    3   com.apple.AppKit              0x91da1fe1 -[NSUIHeartBeat _heartBeatThread:] + 2039
    4   com.apple.Foundation          0x982b0ad0 -[NSThread main] + 45
    5   com.apple.Foundation          0x982b0a80 __NSThread__main__ + 1499
    6   libSystem.B.dylib             0x9120f7fd _pthread_start + 345
    7   libSystem.B.dylib             0x9120f682 thread_start + 34
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      eax: 0x00000000  ebx: 0x912eb967  ecx: 0xbfffc7bc  edx: 0x91243156
      edi: 0xa01dfb30  esi: 0x1ebba9e9  ebp: 0xbfffc7d8  esp: 0xbfffc7bc
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    Binary Images:
        0x1000 -     0x1fff +com.adobe.Acrobat.Pro 10.0.2 (10.0.2) <09FDA53C-7FA1-BAC4-4031-4D69266B7B29> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
        0x6000 -  0x1ba1fef +com.adobe.Acrobat.framework 10.0.1 (10.0.1) <520A3E4E-C199-8AA3-7FAE-4B19DB2F8CF9> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
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    Version Adobe Acrobat X 10.1.12
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      Fault Module Version: 10.1.12.15
      Fault Module Timestamp: 540856d6
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      Exception Offset: 00893320
      OS Version: 6.1.7601.2.1.0.256.48
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      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    My scanner cables never become disconnected, by the way (as the 2nd error message suggests).

  • Acrobat Crashes when converting PDF to .png

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    Hey,
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    Regards,
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  • Acrobat crashes when using the Instance Manager

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    I would send this to Adobe Support.

  • Acrobat crashes when editing PDF with Pitstop professional

    A lot of times our Adobe Acrobat XI crashes when editing PDFs with Pitstop Pro 11.
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    Email Enfocus support @  '[email protected]'
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  • Firefox tends to freeze and/or crash when using adobe 9 to make or save pdfs

    When using adobe acrobat 9 pro, I have had the experience of Firefox freezing in a "thinking mode" or just straight crashing when printing a pdf of a web page, or even saving a pdf that downloaded. Sometimes, an error stating adobe acrobat plugin failed will load, but not always.

    Thank you for your answer, we did not start the deployment of FF3 yet.
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  • Acrobat crashes when applying redaction

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    Hi Sparkyola,
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  • Firefox crashes when using Adobe Flash

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    Hi roy6640,
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  • Acrobat crashes when scanning

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    My system is an hp Dv6t laptop running windows 7 home premium
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    Fault offset: 0x0601546d
    Faulting process id: 0x1460
    Faulting application start time: 0x01cde16c23586bdd
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Faulting module path: sdc330Twain.ds
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    Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
    Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
    Exception code: 0xc0000005
    Fault offset: 0x0003bc21
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    Faulting application start time: 0x01cde16c23586bdd
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Faulting module path: C:\Windows\syswow64\ole32.dll
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    I cannot suggest a fix, but you should be able to scan from HPs software to a file format compatible with Acrobat. Personally, I like to recommend scanning to TIF and importing the TIF. You can set the resultion and everything you need to get the best scans. Some HP software allows direct scanning to pdf.

  • Acrobat crashing when editing Initial View settings (3D ver 8.1.6)

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    Hello try67,
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    I have figuerd out the problem.
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    Regards
    Lukas

  • Acrobat crashes when using PDPageRemoveAnnot with a selected annotation

    Hey,
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    Hi Irosenth,
    While I'm struggling with another Acrobat Pro (in regards to ntdll.dll crash in this forum) issue - could you tell us how to file that formal report with your developer staff?
    I've tried today to clarify that with Adobe Online Chat representative in Customer Support portal area and after I've provided him with our Acrobat Pro 9 serial number his response was: "since this is a Volume Licensing serial number and it comes pre registered, you'll have to contact our Technical Support team for further assistance"
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  • Acrobat crashes when inserting link

    I'm running Acrobat pro 8.1.7 and for the last few months every time I go to insert a link (to a url or a page view) into a pdf the program crashes.  Is there a fix for this?

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    Karl, i really appriciate your assistance!  Thanks.

  • Acrobat Crashes when signing a document

    I have Acrobat 8.1.7 professional and all of a sudden I am unable to digitally sign documents. When I attempt to sign a document, the "sign document" dialog box opens, freezes and the acrobat closes down. Can someone assist me with this issue? Windows XP SP3.

    The only  plug-ins installed are the default ones that came installed with Acrobat.  All of these are developed by Adobe, so i'm assuming your are not referring to these as "3rd party".  All custom plug-ins have been uninstalled with the exception of the Stamper sample to test this theory.  Quite literally this can be reproduced by adding  the following code to the "ToolActivate" method in StamperUI.cpp.  This is the method that is wired into both the MenuItem and Button click events by default in this sample.  When this code is executed by a MenuItem event, no issue at all.  When this code is executed by a button click event, an exception is thrown from Acrobat.exe.  Note that the exception is not thrown from the ToolActivate method, it is thrown at some point after this method completes.
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    Any thoughts as to root cause of this issue?
    Karl, i really appriciate your assistance!  Thanks.

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