Acrobat Crashing
I keep getting a message that Adobe Acrobat has crashed when I try to download or read PDF documents from websites. How do I fix this?
Acrobat, or Adobe Reader? What version?
Does it also happen if you download the document to your local disk first, then open it from there?
P.S. what is your operating system, web browser?
Similar Messages
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Why does Acrobat crash every time I try to organize form fields?
I am working on an 18 page pdf that was created in InDesign. I am copying and pasting fields from an existing document to retain importability. Every time I drag a field to a new location in the field menu, Acrobat crashes. Any idea how to fix this? My software is up-to-date, and I am working on a Retina display MacBook Pro hooked up to a Thunderbolt display. I have had nothing but issues with Acrobat since upgrading to Creative Cloud. I know that there were issues a few months ago with Acrobat & the Retina display MBPs....does this have anything to do with that?
As a test, try the following preferences:
Acrobat > Preferences > Forms > Automatically adjust tab order when modifying fields [Deselect]
and:
Acrobat > Preferences > Forms > Show field preview when creating or editing form fields [Deselect]
So deselect if either are selected. No guarantees, but it's something to try. -
Acrobat crashes when closing a document.
I have developed a simple Acrobat Addin, which adds a menu item and a toolbar button. The active document will be closed when this menu item or toolbar button is clicked.The document is closed using the function "AVDocClose".
Acrobat crashes when AVDocClose is invoked from toolbar button and works fine when invoked from menu item. This happens only when "Show each document in its own window" is checked and in the version 8.0 Professional. Works fine in 7.0. The crash has occured in Acrobat.dll.
Is this crash a known Acrobat issue in 8.0?
OS : Windows XP
Thanks,
ParthaThe only plug-ins installed are the default ones that came installed with Acrobat. All of these are developed by Adobe, so i'm assuming your are not referring to these as "3rd party". All custom plug-ins have been uninstalled with the exception of the Stamper sample to test this theory. Quite literally this can be reproduced by adding the following code to the "ToolActivate" method in StamperUI.cpp. This is the method that is wired into both the MenuItem and Button click events by default in this sample. When this code is executed by a MenuItem event, no issue at all. When this code is executed by a button click event, an exception is thrown from Acrobat.exe. Note that the exception is not thrown from the ToolActivate method, it is thrown at some point after this method completes.
AVDoc avDoc = AVAppGetActiveDoc();
if (avDoc != NULL)
AVDocClose(avDoc, true);
As you can see, no objects are being acquired in this code. If AVDocClose is not executed, no issues at all. Although that goes against what i am attempting to do (as a result of a Button click, i need to be able to close the AVDoc).
Any thoughts as to root cause of this issue?
Karl, i really appriciate your assistance! Thanks. -
Acrobat crashes whenever adding text
This occurs whether there is a text box to be filled in or using the add text function. There may be other things also crashing it but this is the biggest issue for me on my Mac host system. If I open the same documents in a Windows VM using Reader, I can enter text without difficulty.
Mac 10.8.4
Acrobat XI Version 11.0.03
Here's some of the error message displayed:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminate called throwing an exception
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x929d3a6a __pthread_kill + 10
1 libsystem_c.dylib 0x96905b2f pthread_kill + 101
2 libsystem_c.dylib 0x9693c4ec abort + 168
3 libc++abi.dylib 0x94e1a7e0 abort_message + 151
4 libc++abi.dylib 0x94e18249 default_terminate() + 34
5 libc++abi.dylib 0x94e18289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x94e182f1 std::terminate() + 23
7 libc++abi.dylib 0x94e193e6 __cxa_throw + 110
8 com.adobe.linguistic.LinguisticManager 0x14054a46 0x1404e000 + 27206
9 com.adobe.linguistic.LinguisticManager 0x1405dabb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 com.adobe.AcrobatPlugin.Spelling 0x1340b733 0x133d0000 + 243507
11 com.adobe.AcrobatPlugin.Spelling 0x1340b05e 0x133d0000 + 241758
12 com.adobe.AcrobatPlugin.Spelling 0x1340affb 0x133d0000 + 241659
13 com.adobe.AcrobatPlugin.Spelling 0x13400acb 0x133d0000 + 199371
14 com.adobe.Acrobat.framework 0x00286b29 0xda000 + 1755945
15 com.adobe.Acrobat.framework 0x0028666a 0xda000 + 1754730
16 com.apple.CoreFoundation 0x9743c406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
17 com.apple.CoreFoundation 0x9743bda5 __CFRunLoopDoTimer + 709
18 com.apple.CoreFoundation 0x97420bb2 __CFRunLoopRun + 1842
19 com.apple.CoreFoundation 0x9742001a CFRunLoopRunSpecific + 378
20 com.apple.CoreFoundation 0x9741fe8b CFRunLoopRunInMode + 123
21 com.apple.HIToolbox 0x9017ff5a RunCurrentEventLoopInMode + 242
22 com.apple.HIToolbox 0x9017fbf5 ReceiveNextEventCommon + 162
23 com.apple.HIToolbox 0x9017fb44 BlockUntilNextEventMatchingListInMode + 88
24 com.apple.AppKit 0x9070f93a _DPSNextEvent + 724
25 com.apple.AppKit 0x9070f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
26 com.apple.AppKit 0x907055cc -[NSApplication run] + 855
27 com.adobe.Acrobat.framework 0x000e38b0 0xda000 + 39088
28 com.adobe.Acrobat.framework 0x000e1ff3 RunAcrobat + 307
29 com.adobe.Acrobat.Pro 0x000d3ed5 main + 91
30 com.adobe.Acrobat.Pro 0x000d3e71 start + 53I'm having a similar issue. Every third or fourth time I save after adding text Acrobat crashes with no meaningful reason (at least none in the crash message)...even though the added text is saved. I'm working through trying different text settings to see if there is a problem there. I'll post what I find.
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Acrobat crashes when extracting pages
Version Adobe Acrobat X 10.1.12
When extracting and emailing pages from a pdf multiple times, Acrobat crashes. Here is the process:
1. Open pdf
2. Tools -> Pages -> Extract
3. Select any number of pages -> delete after extracting -> Yes at prompt
4. In the extracted page(s) pdf, Share -> Send Files -> Attach to Email -> Attach
5. Default email app opens -> Send email
6. Close extracted page(s) pdf without saving.
7. Go back to original pdf
8. Try to repeat steps 1-6.
The Acrobat crashes every time at step 4 on the 2nd extraction and email. As soon as the share button is pressed (or using File -> Attach to Email), Acrobat crashes with the below error code.
I have tried multiple different pdfs from different sources (i.e. downloaded from the web, scanned from a printer, generated from a word doc, etc.) as well updating Acrobat, uninstalling and re-installing (using the cleaner tool in between) and repairing install. The issue happens on multiple machines, all running Win 7 Pro, and there are no add ins installed.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.12.15
Application Timestamp: 54084723
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.12.15
Fault Module Timestamp: 540856d6
Exception Code: c0000005
Exception Offset: 00893320
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789My scanner cables never become disconnected, by the way (as the 2nd error message suggests).
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Acrobat Crashes when converting PDF to .png
I've been having a problem for a while now. I'm using Adobe Acrobat 8.1 Pro and when I try to convert PDF to .png, acrobat crashes. It doesnt let me do it and I´ve been trying with different documents. Anyone with the same problem? It would help me a lot if you have a solution. Thanks
Hey,
You might try reducing the size of the PDF file and then convert to .png.
Also, please check for updates for Acrobat 8 and try repairing.
Let me know if this helps.
Regards,
Anubha -
Acrobat crashes when I try and print, my crop marks are set to DeviceN? Is that no longer supported? We have tried 8, 9, X both on Mac and PC.
I uploaded, but I am not sure how to "share". Here is a link to our file transfer system that will allow you to open the PDF.
http://www.firespring.com/file_download/4f6a7301-768d-4b3b-83e4-7d9833203a81 -
Acrobat crashes if advanced search is invoked
Hi,
we deploy adobe acrobat 9.4.x via administrative installation point and gpo on win7-clients.
Last time we've registered, if users call advanced search, acrobat crashes:
Eventlog-Message:
=====================================================================
Name der fehlerhaften Anwendung: Acrobat.exe, Version: 9.4.2.220, Zeitstempel: 0x4d467491
Name des fehlerhaften Moduls: Acrobat.dll, Version: 9.4.2.220, Zeitstempel: 0x4d463796
Ausnahmecode: 0xc0000409
Fehleroffset: 0x005f14b0
ID des fehlerhaften Prozesses: 0xee0
Startzeit der fehlerhaften Anwendung: 0x01cbd35bcd769257
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.dll
=====================================================================
Anyone an idea?
KlausHi everybody,
I got an idea for a workaround myself - to answer my own question:
Create an extra view object attribute. Let's name it E_IS_NULL. The corresponding SQL column is a DECODE based on column E as illustrated below:
..DECODE(E, NULL, 'Y', 'N') E_IS_NULL ...
Then I can define that attribute with search allowed - and users can query records where that column is 'Y'.
Best regards,
Søren Moss -
Acrobat crashed and i lost all document level javascript
Hi, while working with acrobat professional 9 i got an error messages and acrobat crashed. I had 300 lines of javascript code on document level and after i reopened the pdf document it wasn't there even though i had been saving the document many time before the error ccurred. Any idea how can i retrieve that javascript back? And why did it all disappear?
Thank you very much for your reply but I already tried this and it didn't work. I will try to review all the sites visited over several months of which these tabs were accumulated . What a big hassle. I do notice that Firefox has crashed fairly often . Its just in the past I was able to retrieve my open tabs. I may go back to Internet Explorer. Thanks again for you help.
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Acrobat crashes when applying redaction
Acrobat Pro 11.0.06 on both Win 7 Pro and Win 8.1, when applying text redactions Acrobat crashes.
Hi Sparkyola,
Please share the following information with us -
Product - Acobat Pro / Acrobat Sandard ?
Version - Exact version of the product ? (Ex 11.x.x)
OS - Win 7/8 , 32 Bit/64 Bit ?
to help us debug and solve the issue. -
3rd party plugins make Acrobat Crash
Hello, I am running Windows 7. When I install Third Party Plugins into the plugins folder, Acrobat crashes 20-30 seconds after it opens. I have tried this with Acrobat Pro 9, Acrobat Pro XI and Reader X. Always I get the same result. HELP!
Hi controls guy,
You need to check with the developer of these 3rd party plugins as to what might be causing the crash.
Regards,
Rave -
Adobe Acrobat crashes repeatedly on my iMac
I work a LOT with PDFs. I literally have thousands and thousands of articles. Why is it that either when I open a PDF on my iMac, Acrobat crashes or after the PDF has been open for a few minutes, the program crashes. This directly affects my ability to work and it affects my ability to work in a timely manner and meet deadlines. Ps, this is Adobe Acrobat through Creative Cloud.
Hi Rahul,
I've just had the program crash 4 times in the space of 10 minutes. And
there is no rhyme or reason in terms of which files I'm working off or how
long. I could download a brand new PDF and the program crashes. I could
open an old PDF I've had and it crashes. I could be working for 3 hours
before a crash and then it starts crashing every 2-3 minutes. I could be
working for 5 minutes and it'll start crashing. Basically, this program
sucks so badly but I have no other option because I work with literally
tens of thousands of PDFs. I lose hours of work to this and it impacts my
deadlines and my bottom line. It also makes me look bad when material that
should have been highlighted for fact checking isn't highlighted because
the program crashed on me and lost every single thing I was working on and
I don't have the time or capacity to redo my work multiple times.
There is a specific error message but I will have to wait until the next
time to see what it says and then I will copy and paste it for you.
On Tue, Feb 17, 2015 at 4:37 AM, RahulTyagi4you <[email protected]> -
Acrobat crashes when I try to print...
Hi,
running Acrobat Pro 8.1.2 on a Mac OS 10.5.5 I can open and work with documents fine but when I hit 'print' this causes an instant crash.
I suspect it's to do with the processing of the postscript data.
Any ideas?It could be Acrobat's way of telling you its time to upgrade OR it could
be something as simple as re-installing the printer driver. If
re-installing the printer driver doesn't work, try to reset the printer
subsystem. This removes all traces of every printer.
Mike -
Adobe Acrobat Crashes - Cant access Preferences/Convert from PDF
Hello all, Ive googled this for days but cant find a fix ...
I have an Xserve running Server 10.7.5. Application I am having problems with is Adobe Acrobat Pro 9.
When I try to access a Preference for changing the way the app converts pdfs to a postscript file, the app freezes and crashes ...
Some of the log is here ...
Application Specific Information:
objc[2891]: garbage collection is OFF
Performing @selector(handleAction:) from sender UIT_NSButton 0x4e5a790
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9a183a69 CFURLCreateStringWithFileSystemPath + 265
1 com.apple.CoreFoundation 0x9a18394d CFURLCopyFileSystemPath + 45
2 AdobeAGM 0x7e728e70 PPDList_MacOSXCompressed::GetPPDFiles() + 592
3 AdobeAGM 0x7e8a2cd8 PPDListCache::GetPPDList() + 164
4 AdobeAGM 0x7e5ecaaa PrintSession::GetAvailablePPDFiles() + 18
5 AdobeAGM 0x7e7246db PrintSession_Mac_Carbon::GetAvailablePPDFiles() + 37
6 AdobeAGM 0x7e5ed9de _AGMPrintSessionGetAvailablePPDFilesProc_GetAvailablePPDFiles(AGMPrintSession*) + 40
I have totally uninstalled and reinstalled the Creative Suite CS4 Apps and still get the same crash ...
I have another machine with similar specs and it does not crash ... Weird !
I have allso tried changing users to see if its user based, but looks like a system thing to me ...
Any ideas peeps ? Any assistance appreciated !
MitchIf anyone has a similar issue I found this on the Adobe forums where a similar crash was occurring on printing in Creative Suite 4 ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
I have removed the ppd's folders (although retaining the en.lproj folder seems to be OK) ... per above and now I do not crash when accessing the preference I need to get to.
Mitch -
Acrobat crashes when creating a PDF from a web page
Whenever I ask Acrobat to create a PDF from a web page, it crashes halfway through the process. Here is an example from the BBC:-
http://www.bbc.co.uk/news/science-environment-19585341
Printing to PDF from the browser does not produce an accurate document. The font is too big, and most of the pictures do not appear.
I use Acrobat X Pro version 10.1.4.
This is a PC problem. On the Mac it works.The problem I mentioned is peculiar to Acrobat 10 and also to my PC. On a Mac I can create PDF's from webpages normally.
I also notice that when printing to PDF from Opera only the first page comes out. (Using Firefox all pages are printed to PDF.) -
Acrobat crashes when I try to Create PDF from Web Page
I'm running version 9.3.4 of Adobe Acrobat Pro, on Windows XP version 5.1.2600 Service Pack 3 Build 2600. Recently the company I work for created a new website, and I'm supposed to capture it as a PDF every week. But since the change in site, every time I run acrobat to capture the site (5 levels down, staying on the same path), the program crashes after 30 pages. Can anyone offer any advice on what I can do to correct this?
The site apparently uses a content management system called Wordpress. Wordpress uses many plug-ins that use jquery and javascript.Hi miketayber,
We would love to help, but need to know a bit more to get to the root of the problem. Please tell us:
What version of Acrobat are you using
What operating system you're on
Whether you've been able to scan previously
What you're scanning to (do you have the latest drivers?)
Is there an error message or number associated with the crash?
We look forward to hearing back from you.
Best,
Sara
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