Acrobat creates two IDs from Windows account
I have 200+ users with Acrobat 8 Pro. We use a WebDAV server on our internal domain for reviewing and commenting on PDF files. 5-20 users review each PDF on average. Most users have PC laptops. In the office, they connect directly to our domain. Externally, they use a Cisco VPN client to gain access to internal resources.
The issue that we are having is inconsistent, but has some pattern. Only a few users are affected. When a user logs in to the WebDAV server, they use a unique ID, a six-digit lowercase ID. When they are in the offices, they ID comes through on PDF comments as lowercase. When the troubled users are off-site with or without the VPN, their ID has uppercase characters. Think 'smitjo' internally vs 'SmitJo' externally.
Wouldn't be a problem identifying the owner of the comments, but when a user is off-site they are not the owner of the comments that were made on-site anymore. The worst troubles have been that sending comments off-site will remove ALL comments made on-site. This can be a major problem, removing days worth of work in one click.
I have introduced a few workarounds, like saving incremental copies locally as backups. Workarounds are not a viable option when working with this many users on as many PDF reviews as I have active currently.
Anyone have any thoughts as to where the cause of my woes is or a possible solution?
There is no list. Deauthorizing and reauthorizing, will not acomplish anything, nor will it have any effect on your computer or your devices.
If you have reached the limit of 5, then you can deauthorize all and the authorize the active computers.
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