Acrobat/CS5.5 won't open from a non-Administrator account

I have an intermittent problem that occurs when I double-click a .pdf file from a non-Administrator account. Acrobat.exe shows up as an active process in Task Manager, but Acrobat never actually launches or opens the file. My administrator doesn't have this problem from his account on the same computer. This is an intermittent problem that occurs about 70% of the time I try to open a .pdf. I am also unable to launch Acrobat from the Start menu when I am experiencing the problem. I am running Windows 7. Any help would be greatly appreciated.

I completed all of the recommendations and I am still having this problem. I'm going to completely uninstall all Adobe products and re-install again. Is there any recommended steps for a complete uninstall?

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Message was edited by: Hawaiian_Starman

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hi Anubha, please note that i tried your solution with no luck, noting that the acrofix give exit:3 not 0,
please find the acrofix.log below:
2015-02-25 10:56:14 [7444] ACROFIX: ACROFIX Start
2015-02-25 10:56:14 [7444] AXFBLicensing: Failed to load axlib.dll, trying again
2015-02-25 10:56:14 [7444] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2015-02-25 10:56:14 [7444] AXFBLicensing: All function pointers successfully retrieved
2015-02-25 10:56:14 [7444] PCDService: PCD Service in non-threaded mode
2015-02-25 10:56:14 [7444] ACROFIX: Successfully created the Logger reference
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain 901486533386797672837046 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain ADOBEIDWTTS does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain ALM-GUID-List-Serialization{|}3.5 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_AE subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_AE] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_AE
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_GB subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_GB] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_GB
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_IL subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_IL] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_IL
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_MX subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_MX] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_MX
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_US subdomain
2015-02-25 10:56:14 [7444] ACROFIX: Found an AXFBLicensedBy DesignWebSuitePremium-CS6-Win-GM{|}en_AE{|}901486533386797672837046
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching FLMap for DesignWebSuitePremium-CS6-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: In LEID DesignWebSuitePremium-CS6-Win-GM inSerial 901486533386797672837046
2015-02-25 10:56:14 [7444] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2015-02-25 10:56:14 [7444] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-25 10:56:14 [7444] SLCoreService: Syncing to license store...
2015-02-25 10:56:14 [7444] SLCoreService: Found client mkey.
2015-02-25 10:56:14 [7444] SLCoreService: Loading license references...
2015-02-25 10:56:14 [7444] SLCoreService: Found 2 license file(s)
2015-02-25 10:56:14 [7444] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-25 10:56:14 [7444] SLCoreService: Parsing license file [78975165.lic] succeed.
2015-02-25 10:56:14 [7444] SLCoreService: License store synchronization took 29.4 ms and succeed.
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2015-02-25 10:56:14 [7444] ACROFIX: Checking serial
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching serial
2015-02-25 10:56:14 [7444] SLCoreService: Query license: type = 2, duration = 7 days, remaining = expired.
2015-02-25 10:56:14 [7444] ACROFIX: Found matching LEID in license, licenseType 2
2015-02-25 10:56:14 [7444] ACROFIX: License has expired
2015-02-25 10:56:14 [7444] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2015-02-25 10:56:14 [7444] SLCoreService: Service destruction took 0.3 ms and succeed.
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find a valid activated license for DesignWebSuitePremium-CS6-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_XM subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_XM] in cache : 519
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2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}543 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}LicLoc does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_AE does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_GB does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_IL does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_MX does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_US does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_XM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain FA_Set does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain LocaleVariants does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain MasterCollection-CS6-Win-GM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: ACROFIX End
waiting for your reply,
thank you.

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Acrobat/CS5.5 won't open from a non-Administrator account

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