Acrobat Customization Wizard removing previous versions

I would like to configure the Acrobat install to remove all previous version of Acrobat and Reader unless Reader is the latest version. Reader X is already installed on most computers and I would like Reader to stay as the default. How does the installer decide what is the default?

According to the Wizard doc, you can remove all Acrobat and/or Reader versions, but not "all but. . . "
There are some properties that relate to default PDF viewer control described in the admin guide: http://www.adobe.com/go/acrobatitinfo
Ben

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Adobe Customization Wizard: "remove previous versions" greyed out?

Hi,
I am preparing an MST, with the Adobe Customization Wizard, to customize Adobe Reader 9.5.0 setup, and I see the "remove previous versions" checkboxes are both greyed out.
Reader's is blank while Acrobat's is checked - nevertheless, installing over a previous Reader, it correclty replaces it. But what about Acrobat?
Can't I install Reader 9.5.0 on a computer where, i.e., Acrobat Pro 9.4.0 is installed, without removing it?
thanks,
fabio

After testing some more, I can see that the greyed-out options are not taken in account at all. Even installing on a computer where the Pro is, it is not removed. I guess these options are only available for Acrobat, then, and not for the Reader.

Remove previous versions of Reader greyed out in Adobe Customization Wizard 9

Hi everyone. I'm trying to make an SMS pushable custom MSI with the Adobe Customization Wizard 9, to roll out Acrobat Reader 9 to all my PCs. The big reason i wanted to use the ACW9 was so I could force it to uninstall all the old versions of Reader on my computers, which i have a lot of different versions of 7 and 8 out there. When I go to the screen in ACW9, the option to remove previous versions of Reader is greyed out and unchecked, and the rmeove previous versions of Acrobat is greyed out and checked (which is what i dont want to do). Any ideas how to get this to work right? I have both older versions of Reader and Acrobat Pro on my computer i'm using to build it, so it isn't that.

It doesn't seem Adobe really cares about supporting IT personnel. Thanks for a tool that doesn't work properly and you provide no support for.
What I've found is that it will remove previous Acrobat reader versions! So it's not harmless when that option is checked and greyed out.

"Remove previous versions of Reader" is muted out?

Remove previous versions of Reader is grayed out and I need to do a rolback on a lot of machines, to many to do manually.
The last time I needed to perform a rollback was in v.9 and it was fine.
What am I missing here?
Better ways to perform a rollback? Standard scripting solutions have not panned out via SCCM. Thank you.

I dont think that you would be able to achieve the same with the customization wizard.
Can you let me know how exactly is it that you deploy the updates to the systems? Is it via a GPO policy or is it via SCCM/SCUP model? I would be able to suggest you a few options based on the same.

Removing previous versions of Adobe Photoshop Elements

I have Elements 10 and would like to remve versions 8 and 9 from my computer without losing any pictures. Do I uncheck the "
Remove downloaded content" box?

ok, I can use the uninstaller program. I just wanted to make certain I would not lose any of the pictures. I have WIN 7 home 62 bit.
Date: Sat, 3 Nov 2012 15:05:38 -0600
From: [email protected]
To: [email protected]
Subject: Removing previous versions of Adobe Photoshop Elements
Re: Removing previous versions of Adobe Photoshop Elements created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
No you will want to uninstall the software using the uninstallers installed on your computer? If you need more specific directions on how to remove the software can you please respond with the operating system you are using?
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Can you remove previous versions of updater?

Can you remove previous versions of the ipod updater without harming the ipod or itunes?

Yes. Just keep the current one handy.

When installing CC (2014) should I remove previous version of CC?

I see a bunch of new CC updates with (2014) appended to them. They seem to install another version of the applications. Should we be removing / uninstalling the previous versions?

If you happen to have/used any CS version of Flash in your collection you might want to retain it. They removed alot of functionality with the first release of CC so it can be helpful to keep it around for older files. I don't know if other applications were similarly down-functioned in the switch to the Cloud versions.

Removing Previous versions of Adobe Reader

The customization tool provided by Adobe for version 9 does not remove older version of the reader which is causing issues. Anyone have a fix for this

The MS Cleanup Utility has been recommended quite often in this forum, and has been successfully used by many for this. See h
owever this:
http://forums.adobe.com/message/2933166#2933166

Reboot does not remove previous version - how rmove uninstalled version completely

reboot does not remove prior firefox, which was uninstalled - cannot run new install due to vestiges of earlier version detected - reboot required to remove, yet removal never complete, so never able to run new install. please provide diagnostic detect & remove for any firefox items left on system

You can try using this tool to remove all traces of previous version(s) of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
It may be better to remove all versions of Reader, and then download the offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

How do I remove previous version in Windows Vista?

I have latest version of Firefox on this PC. I have Reader Version 10.1.4.38 installed. I am seeing on my plug-ins that it is telling me that "Version 9.5.1 and lower has been blocked for your protection." Could that mean there is a previous version of the Reader still installed or maybe partially installed? How would I check this out? I could send screenshots to you to help diagnose the problem if that is possible.

Version 10.1.13 contains many security patches, so I recommend to install them. You can do that from Adobe Reader | Help | Check for Updates, or download the updates from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
I'm not sure if you can just install the 10.1.13 update, or if you need to install every update 10.1.5 ~ 10.1.13 sequentially.

Web Premium CS6-Is it safe to remove previous versions after download?

Just upgraded to Web Premium CS6. Would like to recover some hard disk space. I still have all previous Adobe applications on my laptop going back to
CS2. Is CS6 using anything from these older versions or can they be safely trashed?
If they are ok to remove, what is the best way to remove them?

The best way to remove them is before you install the new version. There can always be some shared respource that you might end up removing when you install older versions after installing the new. Your safest bet will be to uninstall all and then reinstall what you intend to retain in oldest to newest order.
You can always try and see if you can get away with uninstalling the older stuff without uninstalling, but going into that you know the potential consequences.
If you do uninstall everything I recommend getting the CS cleaner tool into the loop:
http://www.adobe.com/support/contact/cscleanertool.html

Downloaded Mozilla-offered Scrapbook update, which opened instantly removing previous version and not showing its bookmarks. Where are they?

Scrapbook Tutorial says bookmarks should be there but can't follow its process for finding them, on Mac G4 with OS 10.4.11and Firefox 3.6.12
Please provide guidance.

Wow.. support level 'Zero' :(
I have been to the 'Live Chat' section for support 7 times to see if I can resolve this... but it's been closed every time!!
... plus I haven't had single reply on this forum question since I posted it 7 days form a user or admin.
Maybe it's time to use Safari :(
Look forward to some sort of support! ???

Adobe Reader 9.1 removes previous Acrobat version

We're going to use Adobe Customization Wizard 9 to customize Adobe Reader 9.1 for deployment to our company users. We used the same wizard to deploy Reader 9.0.
Some of our users have Acrobat 7.0 Standard installed and we need to preserve it, and set Reader 9.1 as default to read pdf. I opened Reader 9.1 in the customization wizard and found the installation option "Remove previous version of Acrobat" is checked and grey-out. That looks like once Reader 9.1 installation will remove Acrobat 7.0.
This is not the case with Reader 9.0.
How to preserve Acrobat 7.0 while deploying Reader 9.1?
Jimmy

sonorousjab wrote:
Their recommendation is to not install Reader and Acrobat on the same computer.
Correct. They neither support nor suggest having two versions of Acrobat and Reader or a combination of both.
sonorousjab wrote:
Not my favoured solution, but it'll work I guess.
I can relate. Too bad they can't get around that. I can thinnk of many reasons people would want both (most common being they have an older version of Acrobat to create PDF's but want a newer version of Reader to view newer PDF features.) Keep in mind that many people run both but have no issues whatsoever but there's no guarantees.

Problem removing old versions with customization wizard 8

I'm trying to deploy Acrobat Reader 8 to our XP Professional desktops via Active Directory software installation (Windows Server 2003 domain)
I have obtained the MSI release of Reader 8, customised it using Adobe Customization Wizard 8, and deployed it through AD as per the Adobe documentation. This works as expected for new machines without a previous release of Reader installed.
However for desktops that have Reader 6 or 7 installed, we end up with two versions installed side by side (visible in Add/Remove Programs). Reader 8 works fine at this point. Removing the older version causes the PDF file association that Reader 8 created to be broken, also the Internet Explorer browser plugin is broken. Reader 8 has to be reinstalled manually to fix this issue.
I have read that Reader automatically removes old versions of itself when you install a new version. Additionally, when customising the MSI, "Remove previous version of Reader" is greyed out. However it appears that the installer is not removing old versions.
Any ideas as to a solution?
Thanks a lot
Tom Fanning

I have the same problem and i have wasted like 50 hours on this s**t. I'm trying to deploy reader 8 on our 1800 XP workstations with SMS 2003.
The cutomization tool is totally useless. The only way i have came up with is to create a script wich checks if earlier versions of Adobe reader is installed by looking if the installation folders exists (for example c:\Program Files\Adobe\Acrobat 7.0\Reader ).
If the installation folders exists, the script would run the uninstallatoin string of the reader using its Windows installer product code, like this:
MsiExec.exe /x /qn {AC76BA86-7AD7-1035-7B44-A70000000000}
Now, the problem with the script is that we have several versions of reader 6 and 7 including 3 different languages. The script or the .BAT file would be quite complicated and the testing is allmost impossible.
I think that it would be much more easier to create a script that deletes all the shotcuts for Adobe reader and then installs a Freeware product for openig PDF files.
http://www.docu-track.com/home/prod_user/PDF-XChange_Tools/pdfx_viewer
In my opinion, adobe products are a nightmare for IT admins and their support system is even worse than Microsofts.

Adobe Customization Wizard 9 and acrobat reader

Im trying to customise the acrobat reader with the Customization Wizard 9 and even if set some option like disable the check for update even after deploying the msi the option still there i also try to disable the EULA when you first start the program neither ..... still apear the first time i start acrobat reader
Thanks

As you are installing Adobe Reader 9 over Acrobat 8 then you need not worry about checking those greyed out options.
When you will install Adobe Reader 9, the Reder setup will not uninstall any previous Acrobat 8 version on it own.
So, you can go ahead and install Reader without worrying about these options. The Reader setup will only prompt during installation that whether to make Reader or Acrobat 8 the default viewer of PDF files.
These options have only been provided for the situation when, say, Acrobat 9 is being installed over Acrobat 8, then it gives the user an option to choose whether to remove previous version of Acrobat or not. Because newer Acrobat versions remove previous Acrobat versions before installation, which is not possible with the Reader setup.
That said, please note that it is not recommended to use Reader and Acrobat on the same machine, Adobe doesn't recommend this.

Acrobat Customization Wizard removing previous versions

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