Acrobat DC doesn't see scanner

I scan pretty regularly in Acrobat, but since upgrading to the latest version it does not see my scanner. Anyone have any ideas? I really need this to work, and right now it does not. Any assistance would be appreciated.

Hi Don ,
Could you please tell whether it is something to do with Twain Drivers of your scanner ?
If yes ,then I would like to inform that is a known issue in Acrobat DC .You could refer the following link for the same.
https://helpx.adobe.com/acrobat/kb/acrobat-dc-does-not-support-twain-drivers-on-mac.html
Or if it is something else then you can once try to remove the scanner and install it back .
Let us know how it goes .
Regards
Sukrit Dhingra

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