Acrobat Distiller 9 trouble finding fonts in .ps file

Hi all,
I''m using Acrobat 9 Pro Extended's Distiller to generate pdfs from ps files.  The ps files are being generated from a program called DirectoryExpert 4.0 from Ingenix.  I'm creating 3 files, all of which use Arial fonts.  Two of the files generate fine, but the third keeps giving me messages that the Arial font could not be found, so Distiller is using Courier (which is not what we want!).  The Arial fonts are available in TrueType/OpenType form in my Windows font folders, but Distiller seems to be ignoring them, although I have not set it to do so.  I'm contacting Ingenix as well, but does anyone have any ideas?
Many thanks!

In the PS file, look at the exact designation of the font. I has to be exactly the same as the same on your system or it will not be included.  The other way is to embed the font in the PS file and then Distiller will use that font. Also be sure that the font you are using is licensed for embedding.

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