Acrobat Distiller Application Error: acrodist.exe ntdll.dll

Hello All,
When submitting a doc to the distiller I intermittently get the follow error;
Faulting application acrodist.exe, version 8.2.2.217, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001b404.
Can anyone offer an explanaion for what might be causing this?
If you need more info just ask...
Thanks in advance....
Pit.

If this is a question about Distiller, please repost in the Acrobat forum. This forum is concerned with the Distiller SERVER product for Windows. Please include information about your OS, and the source of the postscript file being distilled as well as the job options file you are using when distilling.

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Application Error (gwpoa.exe & GWWWW1.dll)

Hi everyone,
We are having the POA on one of our GroupWise 2012 (Windows) servers crashing.
Here are the general information:
Faulting application name: gwpoa.exe, version: 12.0.0.8586, time stamp: 0x4f153311
Faulting module name: GWWWW1.dll, version: 12.0.0.8586, time stamp: 0x4f1531c9
Exception code: 0xc0000005
Fault offset: 0x001679df
Faulting process id: 0x2344
Faulting application start time: 0x01cf48970a4ea082
Faulting application path: C:\Program Files (x86)\Novell\GroupWise Server\Agents\gwpoa.exe
Faulting module path: C:\Program Files (x86)\Novell\GroupWise Server\Agents\GWWWW1.dll
Report Id: 6b68533f-b48a-11e3-964a-00505692208f
THE FOLLOWING IS THE XML RESULTS:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-26T02:00:36.000000000Z
EventRecordID 16602
Channel Application
Computer mta-gw03.mta.qld.edu.au
Security
- EventData
gwpoa.exe
12.0.0.8586
4f153311
GWWWW1.dll
12.0.0.8586
4f1531c9
c0000005
001679df
2344
01cf48970a4ea082
C:\Program Files (x86)\Novell\GroupWise Server\Agents\gwpoa.exe
C:\Program Files (x86)\Novell\GroupWise Server\Agents\GWWWW1.dll
6b68533f-b48a-11e3-964a-00505692208f
Does anyone have any ideas why this has started doing this? (About two three weeks now).
There have been no updates to the Server (Windows, Novell, e.t.c.)
Thanks.
Cheers,
Ant

Hi Ant,
Is DEP (Data Execution Prevention) turned OFF on the server in question?
Cheers,

First Chance exception in build.exe(NTDLL.DLL);0xC0000008:Invalid Handle

Hi Michael,
                           I am using WINDOWS XP with SP2 ; I am facing a problem after installing Sp6 for VC++
             First Chance exception in build.exe(NTDLL.DLL);0xC0000008:Invalid Handle
     Please Help me out for this Michael.
Thanks & Regards,
Rakesh
Rakesh

Howdy Rakesh,
I'm not sure who Michael is, but you might want to try the MSDN or the MSDN forum for general VC++ help.
Warm regards,
pBerg

Having problem with svchost.exe/ntdll.dll errors causing GPSVC (Group Policy Client) to crash preventing users from logging into the server.

Recently (within the past 2 weeks) I have noticed a few of our servers will have problems with the svchost.exe application causing the GPSVC (Group Policy Client) to crash. The only fix at that point is to reboot the server since the GPSVC service is tied
to svchost.exe and therefore is protected from being manually restarted.
I noticed the following errors when this occurs:
Log Name: Application
Source: Application Error
Date: 7/23/2013 4:35:26 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Server1.xxx.xxx.net
Description:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7d8
Faulting process id: 0x46c
Faulting application start time: 0x01ce877f9476ac07
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d252d26d-f372-11e2-8ad4-005056ac00e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-23T08:35:26.000000000Z" />
<EventRecordID>158950</EventRecordID>
<Channel>Application</Channel>
<Computer>AAW19XM2.agency.nwie.net</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc3c1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000024</Data>
<Data>00000000000cd7d8</Data>
<Data>46c</Data>
<Data>01ce877f9476ac07</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>d252d26d-f372-11e2-8ad4-005056ac00e8</Data>
</EventData>
</Event>
All of our servers are running Server 2008 R2 Enterprise where we use Citrix to deliver desktop sessions to our users, but some are virtual and some are physical. This seemingly impacts our virtual machines more, and our VMs are hosted through VMWare, however,
about 5 months ago a similar error fired on a non-virtual machine:
Log Name: Application
Source: Application Error
Date: 2/27/2013 6:57:58 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: AAW29033
Description:
Faulting application name: svchost.exe_gpsvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7d8
Faulting process id: 0x6c0
Faulting application start time: 0x01ce14e1af313fd9
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ed3d01c4-80d4-11e2-9128-b499baa9e5e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-02-27T11:57:58.000000000Z" />
<EventRecordID>286291</EventRecordID>
<Channel>Application</Channel>
<Computer>AAW29033</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe_gpsvc</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc3c1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000024</Data>
<Data>00000000000cd7d8</Data>
<Data>6c0</Data>
<Data>01ce14e1af313fd9</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>ed3d01c4-80d4-11e2-9128-b499baa9e5e8</Data>
</EventData>
</Event>
I've searched and cannot seem to find any information as to what may be causing this, or even really where to start. Would someone be able to help me identify what might be causing this event, specific with the Exception code: 0xc0000024, which causes
the Group Policy Client service to stop?

You still out there looking at things? If so I have an update. The issue hasn't stopped, even though it did seemingly die down for awhile, however, it is now back with a vengeance.
I am able to force it to happen by killing the svchost process that is hosting GPSVC. If I run gpupdate /force, then logout/login it does get GPSVC running again. Furthermore, if I simply start svchost again via the Task Manager GPSVC starts running again.
When I access the server remotely with KVM it acts just like it does as if I'm logging into it via Citrix/RDP which for Admin IDs gives an error saying "Failed to connect to a windows service. Windows could not connect to the Group Policy Client service...",
however, normal user accounts just get a message when logging into the server "The Group Policy Client Service Failed the Logon. Access is denied."
I haven't opened a case with Microsoft yet, but we about ready to because of the increase in these errors.
If you have any further suggestions that would be great, otherwise I'll provide an update once I get word back from Microsoft.
**EDIT -- apparently I mistook the the server's SCM's actions as my own. I was able to successfully crash the GPSVC service by killing the hosting svchost process, however, after I crashed it and let it sit crashed for awhile when I attempted
to restart either by starting a svchost task, or running gpupdate /force it failed. Either that, or there is a timing issue where if we don't restart the svchost process, or run gpupdate /force quickly enough it won't be able to recover without a reboot.

Crystal reports 2011 - Application error crw32.exe

Hi,
I hope that I'm posting in the right section.
We use Crystal reports 2011 on one of our servers but are experiencing a number of application errors to do with the software. Unfortunately I haven't been able to find out if there are any specific activities on the server which are generating them.
The errors are as follows:
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Exception code: 0xc0000005
Fault offset: 0x007010ef
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 954a54f3-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0150010
Fault offset: 0x0008477b
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 962a1691-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
Exception code: 0xc0000005
Fault offset: 0x00001fa8
Faulting process id: 0x1c98
Faulting application start time: 0x01cf6ea75a5019f4
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: b100ae23-da9b-11e3-acdb-3cd92b08a874
If you require any additional information from me please let me know.
Thanks for reading.
Regards,
Don

Hi Brian,
Thanks for your help and advise.
Crystal has been running on the server for some time (over a year) but hasn't been 'managed' until now so am looking at all of the issues at present.
We haven't seen a pattern when the errors started though.
Unfortunately the only errors I think relating to CR are the ones in the original post. There are other errors, particularly to do with printing, but I think that they these are due to the TS sessions which wouldn't run Crystal. See below.
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0xc1. See the event user data for context information.
I am assuming the users are fine when they view the report then; scrolling through pages. Yes, I believe so.
Yes, there are no locally attached printers on the server so the users rely on their remote session sharing the printer.
Regards,
Don

Application Error: vmsnap23.exe

Hello, All.
This is my first post on this forum, so please be nice!
Over the past month I have an application error that occurs every time I log on. It appears that the application vmsnap23.exe is failing to start, but I cannot find out what it is (*or does* for that matter) so that I can fix it. Any ideas?
I'm on XP (sp3 as of yesterday)
Event viewer gives this information:
+Faulting application vmsnap23.exe, version 0.0.0.0, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x00011669.+
I have followed the Microsoft but have not found anything useful there. The program sits loosely on the C: rather than in 'program files' or either of the system folders.
Is this a Toshiba program, part of XP *or* something dodgy that I can just delete?
Thanks for looking.
Cheers!
Ken

No, Mike.
I removed the version of Norton that was supplied with the laptop and have the full version of AVG that my school uses. I don't think that it could be a Norton leftover, as I have had the laptop for well over a year now and the problem is a recent one.
Thanks for idea, though. I'll check it out.
Cheers!

Iexplore.exe ntdll.dll citrix app-v flash crash

app-v 4.6 sp2
xenapp 6.5:
https://support.citrix.com/article/ctx136248
Hotfix Rollup Pack 2 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2
App is a url: a website that uses flash/java/whatnot.
app has already been sequenced without starting IE and only configuring necessary prerequisites like a specific java version and some certificate trusts.
App crashes when it is being REMOTELY accessed from citrix website/pna. if i access it through rdp on server or from local environment (intranet WI/PNA site) - it works.
It only crashes remotely and only if published through app-v package.
FILENAME="%CSIDL_PROGRAM_FILES%\Internet Explorer\iexplore.exe"
Flash is set to server-side rendering.
i've tried some suggestions @ http://blogs.technet.com/b/gladiatormsft/archive/2012/11/20/why-is-internet-explorer-crashing-on-shutdown-an-interesting-app-v-related-issue.aspx
disabling ctx hooks didn't do the trick.
crash details:
Faulting application name: iexplore.exe, version: 9.0.8112.16540, time stamp: 0x5309896b
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb1072
Exception code: 0xc0000005
Fault offset: 0x00038e19
Faulting process id: 0x2968
Faulting application start time: 0x01cf41cb8ef40a6c
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: ce384910-adbe-11e3-99b4-005056a6003e
debug:
Probably caused by : Flash32_12_0_0_44.ocx ( flash32_12_0_0_44!IAEModule_IAEKernel_UnloadModule+123340 )
Followup: MachineOwner

hello,
thank you for the suggestions.
For some odd reason why I disabled citrix hooks completely via
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=dword:00000000"
The issue persisted, even though it was apparent that the registry had effect, because no seamless windows were presented and the published application looked like a window with a blank desktop.
What "solved" the issue was either of the following scenarios:
1) specifically disabling hooks for IE
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook]
"ExcludedImageNames"="iexplore.exe"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook]
"ExcludedImageNames"="iexplore.exe"
2) having a specific version of flash on the client box - 11.7.700.261. Even though policies are in place to FORCE server side flash content rendering. Bizarre.
I doubt we'll have proper citrix support on the matter, so workarounds are left.
And what is still puzzling - why does the physical app work without disabling hooks... Won't be pursuing further, I've had more than enough of this issue. ;)

APPCRASH - firefox.exe - ntdll.dll

Mozilla has stopped working and will not open at all.
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 27.0.1.5156
Stamp Date / Time of Application: 52fc0faa
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Stamp Date / Time Fault Module: 521ea91c
Exception Code: c0000005
Exception Offset: 00052df6
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1046
Additional Information 1: b4c7
Additional Information 2: b4c74252b02ba14273a3332638c80d68
Additional Information 3: c13f
Additional Information 4: c13fcbbd34ef9b4951b6b49771f0152b
What do I look for help. Thank you.
<hr>
Moving to English Forum

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item: 
[[Image:FirefoxSafeMode|width=520]] 
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.

Directory server 5.1 application error - faulting module libslapd.dll

we are running directory server 5.1 (build 2001.326.2045) on windows nt, with multi-master replication on two servers. one server went down. there are no clues as to why in the access or error logs.
the windows event viewer shows an application error. the faulting application is slapd.exe, faulting module is libslapd.dll, and fault address is 0x0003edb0
any help would be appreciated. any questions please ask. thanks!
Edited by: amlefty on Aug 26, 2009 8:12 PM

we are running directory server 5.1 (build 2001.326.2045) on windows nt, with multi-master replication on two servers. one server went down. there are no clues as to why in the access or error logs.
the windows event viewer shows an application error. the faulting application is slapd.exe, faulting module is libslapd.dll, and fault address is 0x0003edb0
any help would be appreciated. any questions please ask. thanks!
Edited by: amlefty on Aug 26, 2009 8:12 PM

Application error - Indesign.exe

Hi,
I am work with CS3 Design Premium Suite. I am getting desperate. I can start every program in CS3 Suite without problems but when it comes to Indesign, this error message will come up:
DDE Server Windows: Indesign.exe - Application error
The instruction at "0x0ab32a27" referenced memory at "0x00000000". The memory could not be read.
With I click I have to terminate. I have removed and reinstalled the entire Suite. I did not solve the issue. The Suite was activated in May and Indesign worked perfectly until 4 hours ago... now the program became unusable! Do I have to reformat my hard disk?
Win XP prof, SP2, 2 GB RAM, Dual Core 2.3
Any help is highly appreciated.
Matt

Finally I have found an error report - any clue?
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 08AB2A27 01:00481A27 C:\Program Files\Adobe\Adobe InDesign CS3\AdobePSL.dll
Registers:
EAX:00000000
EBX:00000000
ECX:00000002
EDX:7C90EB94
ESI:00000000
EDI:FE08232C
CS:EIP:001B:08AB2A27
SS:ESP:0023:0013F804 EBP:0013F9A0
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010202
Call stack:
Address Frame Logical addr Module
08AB2A27 0013F9A0 0001:00481A27 C:\Program Files\Adobe\Adobe InDesign CS3\AdobePSL.dll

Windows Server 2008 R2 - Multiple application errors in module MSVCR90.DLL

I'm having some trouble with one of the terminal servers that I administrate, lately there have been a large number of application errors reported by users. Looking at the logs they all have in common that they report MSVCR90.DLL as the faulty module, with
some of the applications throwing errors being fixmapi.exe, iexplore.exe & acrord32.exe.
I did some searching around and tried the usual things of uninstalling and reinstalling the mvc redist, however it doesn't appear to have made much of a difference. I configured capture of user-mode dumps as mentioned in http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/repeated-appcrash-errors-across-many-applications/18ee194c-56dd-4909-abed-e563de11713b
which seems to be recommended as a way to find the real faulty module that is behind all the problems, so far I've generated one dumpfile at least for a fixmapi.exe but I am not sure how to parse it, does anyone have any idea?

Hi DialectEmil,
Would you please let me know whether install all necessary updates on the problem computer? Please run
sfc /scannow command to scan all protected system files. In addition, please perform a
clean boot and check if this issue still exist.
Please also refer to following article and check if help you to troubleshoot application crashes.
Basic Debugging of an Application Crash
If any update, please feel free to let me know.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Why do I get the Application Error jqsnotify.exe-Application Error. The memory could not be read?

Why do I get this error message every time i opened up Firefox saying: jqsnotify.exe-Application Error and then at the bottom line it says: The instruction at "0x5ff3d322"referenced memory at " 0xe41203c3". The memory could not be "read". Click on OK to terminate the program.
== This happened ==
Every time Firefox opened
== I recently renewed and installed the CA Security Suite and un-installed Firefox and re-installed it again.

System restore did it for me........!!!! It's gone and I don't miss it one bit.....!!!! May be one of those untraceable tricks that hackers use to irritate people.....Some security programs can identify these things ,but the perps usually use bogus addresses to send them anyway...Cyber criminals SUCK....That is right ,I said that.... and they should be jailed and fined and suspended from internet usage all over the globe....
Reverend K.
CEO,FOUNDER,Site Editor,
http://WWW.CCCINTL.NET

Acrobat Distiller 9 Error - Cannot Print PDF

When I try to print PDFs from any browser or piece of software, try to open Distiller directly, or even scan to PDFs, I receive the following error:
Unable to create the temporary folder.
Error: 5 - Access is denied.
I have had no problems until Monday with this. I did not install any new software. I have done the following:
Scanned the computer for Malware (Malwarebytes) - 0 threats found
Scanned the computer for regular virus/registry issues (AVG 2013) - 0 threats found
Repaired Acrobat 9 PRO installation - no change
Rebooted multiple times - no change
My computer runs Windows 7 64-bit, and I have Adobe Web Premium CS5 (which comes with Acrobat 9 PRO). I currently do not have access to the installation discs, as I just moved.

jlk2011 thanks, I found your thread, and it worked! I'm sharing what I did here and then closing the thread.
By holding the Windows key and R down, I typed %TEMP% into the Run field and hit Enter.
I found a temp folder name Acrobat Distiller 9. I deleted the folder. I then created a new folder with the same name, and I was immediately able to print PDFs again. The issue was resolved.

Fault application name flash.exe dvaui.dll

hi. i have been having recurring crashes, Windows Applications Event View log indicating that Flash exe failed, see below:
Faulting application name: Flash.exe, version: 11.5.1.349, time stamp: 0x4e5bcaea
Faulting module name: dvaui.dll, version: 5.0.0.19847, time stamp: 0x4d79ee6c
Exception code: 0xc0000005
Fault offset: 0x0015e8f8
Faulting process id: 0x1c4c
Faulting application start time: 0x01cc90a28b6b6f98
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Flash CS5.5\Flash.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Flash CS5.5\dvaui.dll
Report Id: b892f5b4-fca8-11e0-9705-0009dd50a16a
This has been happening on my new machine when i work in Flash Pro CS5.5 - a part of CS5.5 Classic Collection, when i make animations using drawing and various other tools, specifically, when i do things quickly.
i mean that literally; when i select a keyframe, deselect deselect it, reselect, right-click, delete, do these quicly, sometimes it will happen when i go to save my work after having made many changes to it, then Flash will crash i.e. the cursor spins, the the interface is dimmed, and then all my internet browswers dim including windows browswers, the task bar disappears, Start menu disappears - i cant shutdown, so i hit the restart btn on my tower, but Windows doesnt load, rather i get a black screen asking me to insert a media disc, if i dont and restart by hitting the button on the tower, i get the black screen asking for a media disc, which i do, i insert the Windows installation cd in my optical drive, go to the Repair tools, and use the Shutdown btn there. This is the only way to get my machine out of the loop, to recover, and Windows starts normally.
Because the crash was happening when i work fast, i was wondering if it's to do with a memory issue, and BTW, saving an .fla takes about 10-20 seconds, is NOT immediate, and disables the software as it is saving. The file in question is 1,092 KB.
My machine consists of an i7 2600k cpu, unraided 4 hard disks including a Vertex SSD 120G for the OS and programs, and 3 additional WD at 7200rpm 1 and 2 terrabyte sized, a DVI PCI-e Video Card GTX 580 3G "Phantom". And 16G ram - Gskill DDR3 1600MHz
And, i am NOT having this issue with any other software; i have CS5.5 Classic Collection installed on my machine and am using Windows 7 Ultimate 64bit.
I would appreciate your help.
thanks

Have you tried recreating your preference files in Flash CS5.5? Please be sure to backup any previous preference files before doing this so that you can save them if needed
http://kb2.adobe.com/cps/520/cpsid_52048.html

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