Acrobat does not start up

Hi,
Acrobat was initially working, when I bought my Touchpad yesterday.
Then I
1. Uploaded about 12 PDF files via USB-disk mode
and Acrobat still worked
2. I installed the update that Software Manager suggested (now it shows version 10.2.276)
but now when I try to launch acrobat, I get the flashing logo forever.
I have already reset the device but no change in behavior.
Any suggestions are highly appreciated, thanks!
E.
Post relates to: HP TouchPad (WiFi)
This question was solved.
View Solution.

Hello E and welcome to the forums..
The PDF Viewer is a ROM application. Built in with the OS. So, a reset or reboot may not resolve the situation. When you say you've tried the reset, Did you try going into the Device info> Reset Options> Erase Apps and Data. You will need to sign the device back into your HP Web OS account. So, please make sure you have your email and password for the account before you attempt this.
If you have already tried the Erase Apps and Data, You can also try the Web OS Doctor. This should resolve the issue. The Web OS Doctor can be found here http://ws.hpwebos.com/webosdoctor/hpserialnumberinitial.htm.
Just follow the instructions and please let us know if this resolved it for you.
Thanks,
Cola

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#1.5 #001CC4695AD8001A000000100000079C00045DB6C93D4DAD#1228939548538#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Connecting Model Repository ...#
#1.5 #001CC4695AD8001A000000110000079C00045DB6C93D4E1D#1228939548538#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Checking source path: halliburton.com/hal~usrgrpap#
#1.5 #001CC4695AD8001A000000120000079C00045DB6C93D4EAC#1228939548538#System.err##System.err#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Error##Plain###[RunTask] The source file/path doesn't exist: halliburton.com/hal~usrgrpap#
#1.5 #001CC4695AD8001A000000130000079C00045DB6C93D4EF5#1228939548538#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Opening connection to MMR ...#
#1.5 #001CC4695AD8001A000000140000079C00045DB6C93D69D0#1228939548553#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Start local transaction ...#
#1.5 #001CC4695AD8001A000000150000079C00045DB6C93D6B5A#1228939548553#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Commit ...#
#1.5 #001CC4695AD8001A000000160000079C00045DB6C93D6C8B#1228939548553#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Running task 'com.sap.ip.mmr.db.tasks.TaskUndeployFromDB' ...#
#1.5 #001CC4695AD8001A000000170000079C00045DB6C93D8E6C#1228939548553#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###Close connection to Model Repository ...#
#1.5 #001CC4695AD8001A000000180000079C00045DB6C93D8EE5#1228939548553#com.sap.ip.mmr.tools.RunTask##com.sap.ip.mmr.tools.RunTask#Administrator#79423####d7c673d0c6f411dd92de001cc4695ad8#SAPEngine_Application_Thread[impl:3]_33##0#0#Info##Plain###done.#
#1.5 #001CC4695AD80018000000000000171400045DBBE9BCCED0#1228961568691#com.sap.engine.services.connector##com.sap.engine.services.connector######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Error##Plain###ResourceObjectFactory.getObjectInstance(), Error: com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.
                at com.sap.engine.services.connector.ResourceObjectFactory.getObjectInstance(ResourceObjectFactory.java:207)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl._getObjectInstance(ObjectFactoryBuilderImpl.java:72)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl.access$100(ObjectFactoryBuilderImpl.java:31)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl$DispatchObjectFactory.getObjectInstance(ObjectFactoryBuilderImpl.java:210)
                at javax.naming.spi.NamingManager.getObjectInstance(NamingManager.java:280)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:414)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:639)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at com.sap.engine.services.ejb.message.JMSBridge.registerListener(JMSBridge.java:115)
                at com.sap.engine.services.ejb.message.MessageContainer.load(MessageContainer.java:449)
                at com.sap.engine.services.ejb.message.MessageContainer.init(MessageContainer.java:153)
                at com.sap.engine.services.ejb.message.MessageContainerFP.init(MessageContainerFP.java:53)
                at com.sap.engine.services.ejb.EJBAdmin.prepareLoad(EJBAdmin.java:1007)
                at com.sap.engine.services.ejb.EJBAdmin.prepareStart(EJBAdmin.java:2443)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareCommon(StartTransaction.java:223)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareLocal(StartTransaction.java:176)
                at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesLocal(ApplicationTransaction.java:365)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:132)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesLocalAndWait(ParallelAdapter.java:250)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationLocalAndWait(DeployServiceImpl.java:4450)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationsInitially(DeployServiceImpl.java:2610)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.clusterElementReady(DeployServiceImpl.java:2464)
                at com.sap.engine.services.deploy.server.ClusterServicesAdapter.containerStarted(ClusterServicesAdapter.java:42)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.processEvent(ContainerEventListenerWrapper.java:144)
                at com.sap.engine.core.service630.container.AdminContainerEventListenerWrapper.processEvent(AdminContainerEventListenerWrapper.java:19)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.run(ContainerEventListenerWrapper.java:102)
                at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
                at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)
                at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:150)
#1.5 #001CC4695AD80018000000010000171400045DBBE9BCE3CD#1228961568691#com.sap.engine.services.jndi##com.sap.engine.services.jndi######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Warning#1#/System/Audit#Java###Exception #1#com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception during lookup operation of object with name ejbContainer/mdb/halliburton.com/hal~usrgrpap/QueueConnectionFactory, cannot resolve object reference. [Root exception is com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.]
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:529)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:639)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at com.sap.engine.services.ejb.message.JMSBridge.registerListener(JMSBridge.java:115)
                at com.sap.engine.services.ejb.message.MessageContainer.load(MessageContainer.java:449)
                at com.sap.engine.services.ejb.message.MessageContainer.init(MessageContainer.java:153)
                at com.sap.engine.services.ejb.message.MessageContainerFP.init(MessageContainerFP.java:53)
                at com.sap.engine.services.ejb.EJBAdmin.prepareLoad(EJBAdmin.java:1007)
                at com.sap.engine.services.ejb.EJBAdmin.prepareStart(EJBAdmin.java:2443)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareCommon(StartTransaction.java:223)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareLocal(StartTransaction.java:176)
                at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesLocal(ApplicationTransaction.java:365)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:132)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesLocalAndWait(ParallelAdapter.java:250)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationLocalAndWait(DeployServiceImpl.java:4450)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationsInitially(DeployServiceImpl.java:2610)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.clusterElementReady(DeployServiceImpl.java:2464)
                at com.sap.engine.services.deploy.server.ClusterServicesAdapter.containerStarted(ClusterServicesAdapter.java:42)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.processEvent(ContainerEventListenerWrapper.java:144)
                at com.sap.engine.core.service630.container.AdminContainerEventListenerWrapper.processEvent(AdminContainerEventListenerWrapper.java:19)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.run(ContainerEventListenerWrapper.java:102)
                at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
                at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)
                at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:150)
Caused by: com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.
                at com.sap.engine.services.connector.ResourceObjectFactory.getObjectInstance(ResourceObjectFactory.java:207)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl._getObjectInstance(ObjectFactoryBuilderImpl.java:72)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl.access$100(ObjectFactoryBuilderImpl.java:31)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl$DispatchObjectFactory.getObjectInstance(ObjectFactoryBuilderImpl.java:210)
                at javax.naming.spi.NamingManager.getObjectInstance(NamingManager.java:280)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:414)
                ... 24 more
#1.5 #001CC4695AD80018000000030000171400045DBBE9BDBF4A#1228961568753#com.sap.engine.services.deploy##com.sap.engine.services.deploy######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Error#1#/System/Server#Java#deploy_5029##Exception in operation startApp with application halliburton.com/halusrgrpap.#2#startApp#halliburton.com/halusrgrpap#
#1.5 #001CC4695AD80018000000040000171400045DBBE9BDC46C#1228961568753#com.sap.engine.services.deploy##com.sap.engine.services.deploy######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Error#1#/System/Audit#Java###Exception #1#com.sap.engine.services.deploy.exceptions.ServerDeploymentException: Exception in operation startApp with application halliburton.com/hal~usrgrpap.
                at com.sap.engine.services.deploy.server.application.ApplicationTransaction.rollbackPart(ApplicationTransaction.java:394)
                at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesLocal(ApplicationTransaction.java:367)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:132)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesLocalAndWait(ParallelAdapter.java:250)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationLocalAndWait(DeployServiceImpl.java:4450)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationsInitially(DeployServiceImpl.java:2610)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.clusterElementReady(DeployServiceImpl.java:2464)
                at com.sap.engine.services.deploy.server.ClusterServicesAdapter.containerStarted(ClusterServicesAdapter.java:42)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.processEvent(ContainerEventListenerWrapper.java:144)
                at com.sap.engine.core.service630.container.AdminContainerEventListenerWrapper.processEvent(AdminContainerEventListenerWrapper.java:19)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.run(ContainerEventListenerWrapper.java:102)
                at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
                at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)
                at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:150)
Caused by: com.sap.engine.services.ejb.exceptions.deployment.EJBDeploymentException: Exception during the initialization of container boot class com.halliburton.esg.eas.sec.prtusrgrpprocessing.MDBPrtUsrGrpProcBean0_0ContainerFP.
                at com.sap.engine.services.ejb.EJBAdmin.prepareLoad(EJBAdmin.java:1013)
                at com.sap.engine.services.ejb.EJBAdmin.prepareStart(EJBAdmin.java:2443)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareCommon(StartTransaction.java:223)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareLocal(StartTransaction.java:176)
                at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesLocal(ApplicationTransaction.java:365)
                ... 12 more
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                at com.sap.engine.services.ejb.message.MessageContainer.load(MessageContainer.java:451)
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                ... 19 more
Caused by: com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception during lookup operation of object with name ejbContainer/mdb/halliburton.com/hal~usrgrpap/QueueConnectionFactory, cannot resolve object reference. [Root exception is com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.]
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:529)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:639)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at com.sap.engine.services.ejb.message.JMSBridge.registerListener(JMSBridge.java:115)
                ... 20 more
Caused by: com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.
                at com.sap.engine.services.connector.ResourceObjectFactory.getObjectInstance(ResourceObjectFactory.java:207)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl._getObjectInstance(ObjectFactoryBuilderImpl.java:72)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl.access$100(ObjectFactoryBuilderImpl.java:31)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl$DispatchObjectFactory.getObjectInstance(ObjectFactoryBuilderImpl.java:210)
                at javax.naming.spi.NamingManager.getObjectInstance(NamingManager.java:280)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:414)
                ... 24 more
#1.5 #001CC4695AD80018000000060000171400045DBBE9BE0AF5#1228961568769#com.sap.engine.services.deploy##com.sap.engine.services.deploy######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Error#1#/System/Server#Plain###
Operation startApp over application halliburton.com/hal~usrgrpap finished with errors on server 105677750. For more detailed information see traces of Deploy Service.#
#1.5 #001CC4695AD80018000000080000171400045DBBE9BE27D1#1228961568769#com.sap.engine.services.ejb##com.sap.engine.services.ejb######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Error#1#/System/Server#Java#ejb_2119##Exception during the initialization of container boot class com.halliburton.esg.eas.sec.prtusrgrpprocessing.MDBPrtUsrGrpProcBean0_0ContainerFP.#1#com.halliburton.esg.eas.sec.prtusrgrpprocessing.MDBPrtUsrGrpProcBean0_0ContainerFP#
#1.5 #001CC4695AD80018000000090000171400045DBBE9BE2842#1228961568769#com.sap.engine.services.ejb##com.sap.engine.services.ejb######27cee540c72911ddb4ee001cc4695ad8#SAPEngine_System_Thread[impl:5]_25##0#0#Error#1#/System/Audit#Java###Exception #1#com.sap.engine.services.ejb.exceptions.deployment.EJBDeploymentException: Exception during the initialization of container boot class com.halliburton.esg.eas.sec.prtusrgrpprocessing.MDBPrtUsrGrpProcBean0_0ContainerFP.
                at com.sap.engine.services.ejb.EJBAdmin.prepareLoad(EJBAdmin.java:1013)
                at com.sap.engine.services.ejb.EJBAdmin.prepareStart(EJBAdmin.java:2443)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareCommon(StartTransaction.java:223)
                at com.sap.engine.services.deploy.server.application.StartTransaction.prepareLocal(StartTransaction.java:176)
                at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesLocal(ApplicationTransaction.java:365)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:132)
                at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesLocalAndWait(ParallelAdapter.java:250)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationLocalAndWait(DeployServiceImpl.java:4450)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationsInitially(DeployServiceImpl.java:2610)
                at com.sap.engine.services.deploy.server.DeployServiceImpl.clusterElementReady(DeployServiceImpl.java:2464)
                at com.sap.engine.services.deploy.server.ClusterServicesAdapter.containerStarted(ClusterServicesAdapter.java:42)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.processEvent(ContainerEventListenerWrapper.java:144)
                at com.sap.engine.core.service630.container.AdminContainerEventListenerWrapper.processEvent(AdminContainerEventListenerWrapper.java:19)
                at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.run(ContainerEventListenerWrapper.java:102)
                at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
                at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)
                at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:150)
Caused by: com.sap.engine.services.ejb.ContainerInitializationException: Cannot initialize message system bridge com.sap.engine.services.ejb.message.JMSBridgeFP.
                at com.sap.engine.services.ejb.message.MessageContainer.load(MessageContainer.java:451)
                at com.sap.engine.services.ejb.message.MessageContainer.init(MessageContainer.java:153)
                at com.sap.engine.services.ejb.message.MessageContainerFP.init(MessageContainerFP.java:53)
                at com.sap.engine.services.ejb.EJBAdmin.prepareLoad(EJBAdmin.java:1007)
                ... 16 more
Caused by: com.sap.engine.services.ejb.message.JMSBridgeException: Destination name PortalUserGroupProcessingQueue not found in the naming.
                at com.sap.engine.services.ejb.message.JMSBridge.registerListener(JMSBridge.java:129)
                at com.sap.engine.services.ejb.message.MessageContainer.load(MessageContainer.java:449)
                ... 19 more
Caused by: com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception during lookup operation of object with name ejbContainer/mdb/halliburton.com/hal~usrgrpap/QueueConnectionFactory, cannot resolve object reference. [Root exception is com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.]
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:529)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:639)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at javax.naming.InitialContext.lookup(InitialContext.java:347)
                at com.sap.engine.services.ejb.message.JMSBridge.registerListener(JMSBridge.java:115)
                ... 20 more
Caused by: com.sap.engine.services.connector.exceptions.BaseResourceException: ConnectionFactory "QueueConnectionFactory" does not exist. Possible reasons: the connector in which ConnectionFactory "QueueConnectionFactory" is defined is not deployed or not started.
                at com.sap.engine.services.connector.ResourceObjectFactory.getObjectInstance(ResourceObjectFactory.java:207)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl._getObjectInstance(ObjectFactoryBuilderImpl.java:72)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl.access$100(ObjectFactoryBuilderImpl.java:31)
                at com.sap.engine.system.naming.provider.ObjectFactoryBuilderImpl$DispatchObjectFactory.getObjectInstance(ObjectFactoryBuilderImpl.java:210)
                at javax.naming.spi.NamingManager.getObjectInstance(NamingManager.java:280)
                at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:414)
                ... 24 more
#1.5 #001CC4695AD80019000000000000171400045DBBEB38B908#1228961593581#com.sap.jpe.engine.impl.common.AnalyzerModel#sap.com/com.sapportals.supportplatform#com.sap.jpe.engine.impl.common.AnalyzerModel#Administrator#67####43c8e9d0c72911ddcedd001cc4695ad8#SAPEngine_Application_Thread[impl:3]_38##0#0#Error##Plain###Exception while loading class: com.sapportals.supportplatform.plugins.portal.connectors.ConnectorGatewayServiceCheck
java.lang.NoClassDefFoundError: com/sapportals/portal/prt/resource/ResourceException
                at java.lang.Class.getDeclaredConstructors0(Native Method)
                at java.lang.Class.privateGetDeclaredConstructors(Class.java:1618)
                at java.lang.Class.getConstructor0(Class.java:1930)
                at java.lang.Class.newInstance0(Class.java:278)
                at java.lang.Class.newInstance(Class.java:261)
                at com.sap.jpe.engine.impl.pluginloading.PluginCollector.loadClass(PluginCollector.java:881)
                at com.sap.jpe.engine.impl.pluginloading.PluginCollector.getPluginDescFromXMLFile(PluginCollector.java:387)
                at com.sap.jpe.engine.impl.pluginloading.PluginCollector.getPluginDescFromXMLFile(PluginCollector.java:274)
                at com.sap.jpe.engine.impl.pluginloading.PluginCollector.loadPluginsFromJarFile(PluginCollector.java:169)
                at com.sap.jpe.engine.impl.pluginloading.PluginCollector.loadFromExtDirectory(PluginCollector.java:121)
                at com.sap.jpe.engine.impl.common.AnalyzerModel.loadPlugins(AnalyzerModel.java:411)
                at com.sap.jpe.engine.impl.common.AnalyzerModel.loadPlugins(AnalyzerModel.java:399)
                at com.sapportals.supportplatform.SupportPlatform.init(SupportPlatform.java:81)
                at com.sap.engine.services.servlets_jsp.server.security.PrivilegedActionImpl.run(PrivilegedActionImpl.java:59)
                at java.security.AccessController.doPrivileged(Native Method)
                at javax.security.auth.Subject.doAs(Subject.java:379)
                at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:141)
                at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:386)
                at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)
                at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
                at java.security.AccessController.doPrivileged(Native Method)
                at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
                at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

I though the same thing, but XE LISTENER is running on localhost and port 1522. On the other hand XE have local_listener explicitly set to the very same connection descriptor. Even XE installation was second on this server.
I've could change that yes, but the startup script doesn't seemed to have this mind.
Regards,
Sve

Firefox does not start up after an automatic update. Every time i try to open it, it just prompts the Mozilla Crash Reporter.

Firefox does not start up after an automatic update. Every time i try to open it, it just prompts the Mozilla Crash Reporter.
''Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.10
BuildID: 20100914125854
CrashTime: 1290192405
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1287124738
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 422
StartupTime: 1290192405
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.10
This report also contains technical information about the state of the application when it crashed.''
Same thing happens when i click restart.
No difference when i run it in Safe mode. And it won't let me create a new profile either. Is there anyway else i can extract my bookmarks? This is driving me crazy!

Did the crash reporter send any crash reports? 
You can see the crash reports in this folder:
"C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Crash Reports"
See: http://kb.mozillazine.org/Breakpad
See also [[Firefox crashes when you open it]]
Create a new profile as a test to check if your current profile is causing the problems. 
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]] 
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" 
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) 
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox 
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
See:
* http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Just installed Firefox 3.6. Firefox will not start and Firefox safemode does not start either. Using Task manager I do not see if started either. If I create a new profile and start from that window, Firefox starts up. I see no error windows/messages. I d

Just installed Firefox 3.6. Firefox will not start and Firefox safemode does not start either. Using Task manager I do not see if started either. If I create a new profile and start from that window, Firefox starts up. I see no error windows/messages. I do have it listed in my Firewall as an exception program with Permit All. What is happening?
== This happened ==
Every time Firefox opened
== After removing Firefox and Reinstalling it. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; MS-RTC LM 8)

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See also [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]

Acrobat does not start up

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