Acrobat en Terminal Server W2003

Estamos utilizando la versión 6 Estándar de Adobe Acrobat corriendo sobre un Windows 2003 Server con usuarios accediendo a través de Terminal Server.
EL problema lo estamos teniendo con el Adobe Acrobat Distiller que no obtenemos una estabilidad del producto, sufriendo multitud de cuelgues del programa a la hora de imprimir un documento, agrupando estos errores en los siguientes puntos:
1) Se queda un documento en la cola de impresión sin la posibilidad de poder eliminarlo con lo que bloquea todos lo documentos que entran después de él.
2) Obtenemos un mensaje de error de impresión.
Ambos errores solo lo podemos solucionar eliminando el programa y volviendolo a instalar, siempre en local en el servidor porque si la instalación se realiza remotamente no solucionamos nada.
Agradecería cualquier tipo de sugerencia.
Un saludo.

Tengo el mismo problema. alguien sabe como solucionarlo ?
se soluciona con la version 7 ?
Acrobat soporta Windows Servers ?

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Hi bestteksupport1,
Please check if you meet the system requirements : http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-produ cts.html#id_69342
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Como instalar Acrobat 6.0 Pro en Windows Terminal Server

Hola,
necesito instalar Acrobat 6.0 Pro en un sistema Windows 2000 Terminal Server.
Durante la ultima fase, y justamente despues de pulsar Instalar, me reporta un error 2755, si lo realizo desde una ubicacion remota, con unidad de red asignada.
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Hola, Francisco.
Lamento no poder ayudarte con tu pregunta. Sin embargo, quería prevenirte, por si no estás advertido, que no es buena idea publicar tu dirección de correo electrónico en un sitio como éste. Es demasiado fácil que pase a engrosar las bases de datos de los propagadores de spam.
Desgraciadamente, es demasiado tarde para que tú mismo elimines la dirección del mensaje que ya publicaste. Si te interesa eliminarla, podrías solicitarlo por email (en inglés) a userforu"en"adobe"punto"com (sí, no hay "m"), en que tendrías que reemplazar el "en" por @ y el "punto" por un punto (.). De paso, te cuento que mucha gente que necesita poner su dirección en estos foros la "disfraza" así para que los cazadores de casillas no puedan rastrearla en forma automática.

Acrobat 9 Reader with Windows 2008 Terminal Server

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p.s The associated event log error is:
Log Name:      Application
Source:        Application Error
Date:          7/31/2008 1:17:57 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Comet.invera.com
Description:
Faulting application AcroRd32.exe, version 9.0.0.332, time stamp 0x4850f0a3, faulting module Annots.api, version 9.0.0.332, time stamp 0x4850e57f, exception code 0xc0000005, fault offset 0x001bd9e0, process id 0x1458, application start time 0x01c8f3316002e3b7.
Event Xml:
    1000
    2
    100
    0x80000000000000
    3663
    Application
    Comet.invera.com
    AcroRd32.exe
    9.0.0.332
    4850f0a3
    Annots.api
    9.0.0.332
    4850e57f
    c0000005
    001bd9e0
    1458
    01c8f3316002e3b7

Jason...
Make Certain that you Had the Server In "TS-Install" Mode When you Installed Acrobat. It Is In your Control Panel. I Have Pasted the MS Help File Below.
Install Programs on a Terminal Server
You should install the Terminal Server role service on the computer before you install any programs that you want to make available to users. If you install the Terminal Server role service on a computer that already has programs installed, some of the existing programs may not work correctly in a multiple user environment. Uninstalling and then reinstalling the affected programs may resolve these issues.
To ensure that an application is installed correctly to work in a multiple user environment, you must put the terminal server into a special installation mode before you install the application on the terminal server. This special installation mode ensures that the correct registry entries and .ini files that are needed to support running the application in a multiple user environment are created during the installation process.
You can put a terminal server into this special installation mode by using either of the following:
Install Application on Terminal Server tool under Programs in Control Panel. This tool will run a wizard to help install the application.
Change user /install command at a command prompt. You will have to start the installation of the application manually.
After the application is installed, you must put the terminal server into execution mode before remote users begin using the application. The Install Application on Terminal Server tool will automatically put the terminal server into execution mode when it is finished running. To put the terminal server into execution mode from a command prompt, use the change user /execute command.
Additional considerations
Some programs may require minor setup modifications to run correctly on a terminal server.
If you have programs that are related to each other or have dependencies on each other, you should install the programs on the same terminal server. For example, you should install Microsoft Office as a suite on the same terminal server instead of installing individual Office programs on separate terminal servers.
You should consider installing individual programs on separate terminal servers in the following circumstances:
The program has compatibility issues that may affect other programs.
A single program and the number of associated users may fill server capacity.
For more information about the change user command-line tool, see the Terminal Services Command Reference (http://go.microsoft.com/fwlink/?LinkId=89674).
For more information about deploying programs on a terminal server, see the Terminal Server page on the Windows Server 2008 TechCenter (http://go.microsoft.com/fwlink/?LinkId=79608).

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Many Thanks

Hi,
You can also send the crash dump by following the below mentioned steps:
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Launch WinDbg via the shortcut
Click File->Open Executable
Select Acrobat.exe from "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe" and hit "OK"
Remember to press "g" and hit enter when you encounter the first breakpoint and then you will see a text "Debuggee is running" and Acrobat will be launched
Open whatever file is it that produces the crash in Acrobat.
When you have successfully reproduced the sceanrio causing the crash/freezing of Acrobat X, enter the below command in the WinDbg terminal
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This will produce the crash dump at C:\ by the name of temp.dmp
After that please upload the dump (compress the dump using WinZip or likewise) at some third party sites and provide the link for the same. Also, if it’s possible could you share the PDF as well, for which your application crashes on a consistent basis.

Installing Acrobat Pro 9.2 in a Terminal Server Environment

Hi everyone,
we're facing massive problems in our attempts to install Acrobat Pro 9.2 in a terminal server environment. It seems to be impossible to convert for example a .doc-file into a pdf via the adobe pdf-printer using a restricted user-account. It causes an "Access denied"-popup. We solved this subproblem by granting the user write-permission in the respective registry-key (HKLM\Software\Adobe). By now everytime we try, the application freezes after the "copy-status-bar" is filled. Using a power user instead of a normal user solves this problem. So the question is what's the relevant difference between the rights of those user groups.
Thanks for your help!

You can also try to update your Acrobat by applying patches one by one.
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9.3.2   download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4654 >
9.3.3   download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4695 >
9.4      download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4851 >
9.4.2   download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4931 >
9.4.5   download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=5118 >
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You can download the above mentioned patches from the corrosponding download link and apply one by one in same order as mentioned above.
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Thanks.

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Hello,
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Thank you,
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I replied to your other message
http://forums.adobe.com/thread/536492?tstart=0

Running adobe acrobat on a terminal server & licensing purchase

Is it possible to run both the standard and professional versions of adobe acrobat (1 license of each) on a terminal server? Each version would be security locked down to the specific licensed user.
Also
If you purchase adobe acrobat through licensing is it possible to purchase just one license or is there a minimum number of licenses that you can purchase? Is the better option for one license to purchase the boxed retail product?

You have a better chance to get a helpful reply if you ask in the Acrobat forum, or even at http://forums.adobe.com/community/licensing

Acrobat XI and Terminal server 2k8r2 x64

I found out that Acrobat or adobe no longer provides open licensing? So we were told to buy 5 copies with where each one can be installed twice.
Question: How do you install the software if each license is per user and not concurrent? and having to buy 5 copies, we have 5 licenses to install? How would you go about doing that if the first installation instance only gives you one time to enter in the license key?
Adobe support wasn't very helpful over online, and I have been waiting for 2 hours to get a call back from them.

What do you mean by Open licences? From your post I can infer that you want to install an instance of Acrobat on a terminal server and you would like to connect to the server using multple clients concurrently. For this I suggest you can explore the option of Volume licensing. Volume licensing provides the option of multiple activations per serial key whereas Retail licensing gives you only 2 activations per serial key. For Terminal Server/Citrix servers, you need to get volume licenses instead of the retail ones.
I hope I have clarified your doubts...
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Acrobat 5.0 auf terminal server

hallo leider finde ich keine communitie in die mein problem reinpassen wuerde.
deswegen hierdrueber:
vorab, ich weiss das adobe nur bedingt terminal server supportet (view+print)
ich versuche zur zeit acrobat 5.0 auf dem terminal server ans laufen zu kriegen und scheiter im moment an dem mitinstallierten drucker acrobat distiller, der meiner meinung fuer alle aktionen:
1. .doc in .pdf aus word
2. .ps in .pdf aus acrobat distiller
verantwortlich ist.
ich bekomme unter dem distiller im log die meldung das
3011.104
%%[warning: empty job. no pdf file produced. ]%%
unter word sagt er mir
druckerordner als ueberschrift und im text kommt "kann die angegebene datei nicht finden"
hat jemand feldversuche auf einem terminal server getaetigt oder kennt jemand das problem mit dem distiller.
ueber infos oder erfahrungen waehre ich sehr dankbar und happy. :)
cu madmat

An Ihrer Stelle würde ich das besser in der Print-Community posten.
Grüsse
H. Burghardt
madmat schrieb:
> hallo leider finde ich keine communitie in die mein problem reinpassen wuerde.
>
> deswegen hierdrueber:
>
> vorab, ich weiss das adobe nur bedingt terminal server supportet (view+print)
>
> ich versuche zur zeit acrobat 5.0 auf dem terminal server ans laufen zu kriegen und scheiter im moment an dem mitinstallierten drucker acrobat distiller, der meiner meinung fuer alle aktionen:
>
> 1. .doc in .pdf aus word
>
> 2. .ps in .pdf aus acrobat distiller
>
> verantwortlich ist.
>
> ich bekomme unter dem distiller im log die meldung das
>
> 3011.104
>
> %%[warning: empty job. no pdf file produced. ]%%
>
> unter word sagt er mir
>
> druckerordner als ueberschrift und im text kommt "kann die angegebene datei nicht finden"
>
> hat jemand feldversuche auf einem terminal server getaetigt oder kennt jemand das problem mit dem distiller.
>
> ueber infos oder erfahrungen waehre ich sehr dankbar und happy. :)
>
> cu madmat

Terminal Server - Opening & closing attachment freezes GW

Hello,
we are running a Terminal Server Farm on Windows 2008 R2 with GroupWise 2012 SP2.
All of our users have problems when opening an attachment (PDF, DOC, XLS...) from a mail and closing the opened Application (Word, Acrobat Reader, Excel....). After closing the Application GroupWize freezes for some seconds. If you click anything in GroupWise in this time, GroupWise crashes.
You've to wait up to 10-15 seconds until you can do something in GroupWise.
Our Users are really "nerved" about this situation. This problem still exists an all of our Terminal Servers.
Any Ideas what we can do ?
Regards.

Originally Posted by konecnya
In article <[email protected]>, DavudOeden wrote:[color=blue]
I don't see this on the single Windows 2008 R2 Standard TS with GroupWise
2012 SP2, client build 108211.
This does feel more like a Windows/ Windows app (GW client or other)
issue, so I would certainly check the Windows event logs for any clues.
- If you are at the primary console of any of the servers (i.e. Physically
at the box or vm equivalent), does the same problem still happen?
- Doe the POA logs show anything when this happens? Especially if you turn
up the logging to verbose.
- Try disabling the anti-virus for a test in case it is part of this.
- Make sure the TEMP folders are getting cleared periodically.
- To eliminate the issue of crud collecting in profiles, setup a new user,
both GW and on the Terminal Server, and see if it can be reproduced with
those ID.
[color=blue]
Hello,
thanks for you're reply.
- The Problem still happens on the "physical" console.
- The Windows Event Logs does not show anything. It's only a freeze which
can take up to 10 seconds and more. After this time, GroupWise works fine again.
Most times it takes only a few seconds.
- The Temp Folders are cleaned at logoff ("C:\Users\USERNAME\AppData\Local\Temp\xxxxxxx" ).
There are up to 4 GroupWise Directorys (XPgrpwise, XPGWSync, XpGWViews & XPNotify). They are not roaming.
- I've tested this with an absolutely new created user. Same Problem.
- Tested on an absolute new TerminalServer. Same Problem.
But what I figured out, if there are only a few users connected to the server, the problem is not noticeable.
The more users are connected to the server, the higher the possibility that this freeze problems occur.
I'm going to check the groupwise POA logs, but I dont think that there will be log entrys about this problem.
I've installed yesterday the groupwise client build 112764. I'm going to test today if the newer build
makes the same problem. At the moment there are not enough users logged in to test it.
Kindest regards for your tips,
I hope we're going to figure out the problem :-)
D. Oeden

Windows 2008 R2 Terminal Server.

Hi,
I was wondering about running Adobe Acrobat Std X (10) on a Windows 2008 R2 Terminal Server for two users. Anyone else that have any experience with this? Best solution?
Best regards
Vegard

Although Server 2008 R2 is a supported install platform, you'll have to be extremely careful about licensing - Acrobat is not a server product, so the only person who would be legally permitted to connect to it would be the one who owns the copy of Acrobat in question. Sharing a copy between multiple users is not an option; for that there are dedicated server-based solutions such as LiveCycle.

Adobe Reader 9 highlights text when scrolling in terminal server

Running a terminal server with WIndow 2003. Have Adobe 9 Reader installed. When a pdf is opened, it will look correct. However, when one uses the scroll bar on the right to see more of the document, text can be highlighted and change colors constantly when scrolling.
Test it outside of terminal server and it works fine. This issue did not happen with other versions of Reader. I have attached two samples one clean and one highlighted.
Any help is appreciated

Very cool. Thanks for the info!
Date: Fri, 16 Oct 2009 10:42:24 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Reader 9 highlights text when scrolling in terminal server
Okay. Here is what I found. These settings are changed\saved under the User settings in the registry. Here is the key the changes are made to:
HKCU\Software\Adobe\Adobe Reader\9.0\Originals
When "NONE" is selected from Adobe Reader - Edit - Preferences - Page Display - Rendering, three DWORD values are added to the above mentioned registry key. These are:
Value Name - Value Data
*bAntialiasText - 0
benableDDR - 0
iAntialiasThreshold - 12*
I have added these lines to a login script that adds the necessary DWORD values to default the "Rendering" to NONE.
*reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V bAntialiasText /T REG_DWORD /F /D 0
reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V benableDDR /T REG_DWORD /F /D 0
reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V iAntialiasThreshold /T REG_DWORD /F /D 12*
Cheers!
>

Viewing PDFs in Acrobat X on Server 2012 freezing or taking a while to display

Hello,
We have users that view large PDF files in Acrobat X Professional on a Windows 2012 Terminal Server. For the most part, there are no issues when they RDP into the server from a regular laptop, desktop or thin client. However, a particular user remotes in using a Surface Pro 3 and has Windows magnification settings on. He has a problem where opening up PDFs will either freeze his session or take a few minutes to completely load a single page. I've been able to open up the same exact PDF without a problem from my laptop signed in as him (to write off any possibility of his profile having issues). Therefore, I believe this to be a problem with the display through the RDP session.
My question is: Will upgrading to Acrobat XI Professional solve this problem or at least make it less of an issue? The user cannot work with the magnification off as he cannot read text through the RDP.
Thanks in advance,
Stephen

Hi,
Before providing you anything, please describe some more details for clarification.
1. Can other users able to take RDP session normally?
2. Did you apply any particular group policy for the user?
3. When the user try to reconnect after idle time or after disconnection?
4. Which version of OS and RDP client used by your user? I recommend you to try that account with RDP Client 8.0 or 8.1.
You can check below setting under Server Manger:
In Server manager >RDS role > Session Collections Properties > under Session tab
Here you can check “Enable Remote reconnection” is
checked and “End the Session” is
disabled.
You can check the “End session when time limits are reached “setting in group policy for the users under below mention path.
User Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Session Time Limits
Also you can refer this article for more information.
Configure Timeout and Reconnection Settings for Remote Desktop Services Sessions (For reference only)
Note: If the session time limits are set via GPO then they will override the setting of session collection level. Also if you apply any change to session time limits it will only apply to new sessions, not existing sessions.
Hope it helps!
Thanks.

Adobe PDF Documents - Windows Terminal Server, tips ?

Hi,
I am looking for some tips.
We provide managed hosted servers for medium sized companies and for years have been using Adobe for the creation, manipulation and viewing of PDF's
However since all these servers are running Terminal Services we find that the display and scroll speed of any document that we edit with Adobe to be very is slow.
We can understand why this occurs, due to the fact that unlike other documents the background of the document scrolls / moves like it would for an other image but not all PDF products suffer so badly
I have reduced the default resolution of any created pdf's and this has made a significant improvement but this does not solve the problem of documents created else where.
I have tried some other pdf products and they don't seem to suffer as badly as Adobe does in this department. We don't want to stop using Adobe so hopefully I can get some tips to improve this situation.
Regards
Brad Dixon
World Domain

Bill,
Thank you for your response.
Firstly, it does of course raise a flag of concern for users running a full copy of Adobe on their Terminal Servers. I would have thought that as long as they had sufficient licenses for all users i.e. 50 Adobe user licenses for 50 Terminal Server users they would be above board, but I will check up on this for them and if this is the case well that answers my question perfectly, they will have to change products.
I also understand that there are many other converters around, we have tried several but would prefer to stay with Adobe. We don't like to support multiple products and have been supporting Adobe now for probably over a decade.
Lastly the problem is not only for Acrobat Professional but also even just for the Reader. You see when you display an Adobe "Document" it is actually and image and therefore scroll speeds on a Terminal Server are agonisingly slow due to the "white" background of the document. Other products as we both have mentioned seem to have gotten "around" this some how and I am not quite sure how.
I really don't expect to find a solution to this problem, I thought I would bring it up on the forums in case I have missed something before we have to move to a different PDF document application.
Regard
Brad Dixon
World Domain

Acrobat en Terminal Server W2003

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