Acrobat ERROR playing media clip...

I created a PDF with Mindjet and also got a pdf for testing from them...
both create this error:
"Acrobat has encountered an error while playing this media clip:
The media clip cannot be played in the manner that the author intended. you may need to upgrade your player software or install new player software. Adobe(R) Flash(R) Player"
I am using Windows XP Pro SP2, I upgraded from Acrobat 7 to the current 9.0.0 and my FLASH player is WIN 10,0,12,36
The Mindjet people say it's my problem and it works fine for them. Their player, when on the website Plays fine...http://www.mindjet.com/products/mindmanager/default.aspx I can email the test file if it will help solve my problem.
Thank you!
MaineBob

You would need to post the PDF somewhere so folks can see it.

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