Acrobat Failure to Launch in Win 7

Why is Acrobat failing to launch in CS 6. I have had to reinstall 3 times. Other CS 6 products don't fail - only Acrobat. I am on a 64 bit machine.

I think that is AA8, but not sure. I do not have CS. You also did not mention it is a x32 or x64 system. The difference is important. Generally the first step is to install the updates. Since you can not open AA, then download them from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and install in order. You might want to run a repair first (from the Control Panel -- Programs & Preferences).

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    It just simply won't start and it kept giving the "Acrobat X quit unexpectedly." I tried re-installing CS6, updating it to the latest version and re-activation but it is still the same error.
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    Process:    
    AdobeAcrobat [355]
    Path:       
    /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier: 
    com.adobe.Acrobat.Pro
    Version:    
    10.1.8 (10.1.8)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [164]
    Responsible:
    AdobeAcrobat [355]
    User ID:    
    501
    Date/Time:  
    2013-12-30 19:29:22.019 +0800
    OS Version: 
    Mac OS X 10.9.1 (13B3116)
    Report Version:  11
    Anonymous UUID:  042AFAE3-D5F7-D256-7947-B8101ECD4FD4
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO        
    0000000000000000-0000000000001000 [
    4K] ---/--- SM=NUL  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    __TEXT            
    0000000000001000-0000000000002000 [
    4K] r-x/rwx SM=COW  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.CoolType       
    0x027a702b CTInit + 106007
    1   com.adobe.CoolType       
    0x028fbf10 CTCleanup + 903498
    2   com.adobe.CoolType       
    0x0279c35b CTInit + 61767
    3   com.adobe.CoolType       
    0x028e90b6 CTCleanup + 826096
    4   com.adobe.CoolType       
    0x028d0d0a CTCleanup + 726852
    5   com.adobe.CoolType       
    0x0287ad3c CTCleanup + 374646
    6   com.adobe.CoolType       
    0x0287ab99 CTCleanup + 374227
    7   com.adobe.CoolType       
    0x028ceade CTCleanup + 718104
    8   com.adobe.CoolType       
    0x0281b49c CTInit + 582280
    9   com.adobe.Acrobat.framework  
    0x003c002c RunAcrobatInBrowser + 133733
    10  com.adobe.Acrobat.framework  
    0x003c0105 RunAcrobatInBrowser + 133950
    11  com.adobe.Acrobat.framework  
    0x00eb232d AcroSecurityBailOutImpl + 11310619
    12  com.adobe.Acrobat.framework  
    0x0002fed8 RunAcrobat + 135495
    13  com.adobe.Acrobat.framework  
    0x0002fc91 RunAcrobat + 134912
    14  com.adobe.Acrobat.framework  
    0x00018bce RunAcrobat + 40509
    15  com.adobe.Acrobat.framework  
    0x00012ec0 RunAcrobat + 16687
    16  com.adobe.Acrobat.framework  
    0x00012519 RunAcrobat + 14216
    17  com.adobe.Acrobat.framework  
    0x00011eb5 RunAcrobat + 12580
    18  com.apple.Foundation     
    0x996a4692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
    19  com.apple.CoreFoundation 
    0x9ab977e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
    20  com.apple.CoreFoundation 
    0x9aa793fb _CFXNotificationPost + 3435
    21  com.apple.Foundation     
    0x99692ebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
    22  com.apple.AppKit         
    0x984cc7d5 -[NSApplication _postDidFinishNotification] + 367
    23  com.apple.AppKit         
    0x984cc475 -[NSApplication _sendFinishLaunchingNotification] + 239
    24  com.apple.AppKit         
    0x984c8da4 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 840
    25  com.apple.AppKit         
    0x984c8691 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 277
    26  libobjc.A.dylib          
    0x920d1304 -[NSObject performSelector:withObject:withObject:] + 77
    27  com.apple.Foundation     
    0x996b33fa __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 121
    28  com.apple.Foundation     
    0x996b2f31 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
    29  com.apple.Foundation     
    0x996b2d3b _NSAppleEventManagerGenericHandler + 218
    30  com.apple.AE             
    0x9c341b15 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 387
    31  com.apple.AE             
    0x9c310ed6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    32  com.apple.AE             
    0x9c310dce aeProcessAppleEvent + 318
    33  com.apple.HIToolbox      
    0x931ea7c1 AEProcessAppleEvent + 55
    34  com.apple.AppKit         
    0x984c43a8 _DPSNextEvent + 1089
    35  com.apple.AppKit         
    0x984c3ad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    36  com.apple.AppKit         
    0x984b635c -[NSApplication run] + 727
    37  com.adobe.Acrobat.framework  
    0x00010873 RunAcrobat + 6882
    38  com.adobe.Acrobat.framework  
    0x0000eecd RunAcrobat + 316
    39  com.adobe.Acrobat.Pro    
    0x00001e92 main + 94
    40  com.adobe.Acrobat.Pro    
    0x00001e16 start + 54
    Thread 1:
    0   libsystem_kernel.dylib   
    0x99e65046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x91c09dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib  
    0x91c0dcce start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x99e65992 kevent64 + 10
    1   libdispatch.dylib        
    0x964e18bd _dispatch_mgr_invoke + 238
    2   libdispatch.dylib        
    0x964e1556 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib   
    0x99e65046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x91c09dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib  
    0x91c0dcce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib   
    0x99e65046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x91c09dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib  
    0x91c0dcce start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore
    0x99c0a922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore
    0x99c0ab46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore
    0x99bd6f92 MPWaitOnQueue + 199
    6   AdobeACE                 
    0x01fac737 ACEInitialize + 3741
    7   AdobeACE                 
    0x01fac6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore
    0x99bd756e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                 
    0x020f9dac AGMInitialize + 33770
    4   AdobeAGM                 
    0x020f9ce6 AGMInitialize + 33572
    5   AdobeAGM                 
    0x020f9841 AGMInitialize + 32383
    6   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                 
    0x020f9dac AGMInitialize + 33770
    4   AdobeAGM                 
    0x020f9ce6 AGMInitialize + 33572
    5   AdobeAGM                 
    0x020f9841 AGMInitialize + 32383
    6   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib   
    0x99e647ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x91c0ad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x91c0cbd9 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                 
    0x020f9dac AGMInitialize + 33770
    4   AdobeAGM                 
    0x020f9ce6 AGMInitialize + 33572
    5   AdobeAGM                 
    0x020f9841 AGMInitialize + 32383
    6   libsystem_pthread.dylib  
    0x91c085fb _pthread_body + 144
    7   libsystem_pthread.dylib  
    0x91c08485 _pthread_start + 130
    8   libsystem_pthread.dylib  
    0x91c0dcf2 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x027a66ff  ecx: 0xa03e8e88  edx: 0x00000000
      edi: 0x00000019  esi: 0xbfffc9d0  ebp: 0xbfffcff8  esp: 0xbfffc950
       ss: 0x00000023  efl: 0x00010246  eip: 0x027a702b   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU:
    2
    Error Code: 
    0x00000004
    Trap Number:
    14
    Binary Images:
    0x1000 -
    0x1fff +com.adobe.Acrobat.Pro (10.1.8 - 10.1.8) <FDE8EED5-3FF3-C6CC-51BD-C25783A37C4E> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    0x6000 -  0x1d1aff7 +com.adobe.Acrobat.framework (10.1.8 - 10.1.8) <B478D28D-E617-5A40-998F-2933D2AA17EA> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
    0x1faa000 -  0x20cbfff +AdobeACE (1) <B885D217-C2F6-8496-12D0-FCA0E620635B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x20ee000 -  0x26b3feb +AdobeAGM (1) <D32ACDB7-2362-47C0-8D55-DBE2F4D82433> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x2766000 -  0x2783ff7 +AdobeBIB (1) <7C894693-F5AC-A9BF-E72A-097BDF33C329> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x278a000 -  0x2aafff7 +com.adobe.CoolType (AdobeCoolType 5.08.124.1 - 5.08.124.1) <7A42B517-029D-BDB6-38BB-7792AE56837B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x2bd4000 -  0x2bdfffa  com.apple.CommerceCore (1.0 - 42) <FB799100-F7E7-3515-AB46-C09E1A85C3E6> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
    0x76b5000 -  0x76daff9  com.apple.framework.familycontrols (4.1 - 410) <1C51C102-191C-3EE5-BC56-24B7DE55B885> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
    0x76ef000 -  0x76f0ffd  com.apple.textencoding.unicode (2.6 - 2.6) <27946D57-CEFB-3EF1-B124-4A39D2621738> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x7f5f000 -  0x7f6dfff  libSimplifiedChineseConverter.dylib (61) <6E42E198-9C8D-3F0F-9660-6D9975C2461E> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0xb80e000 -  0xb820ffd  libTraditionalChineseConverter.dylib (61) <EFC81138-0455-321B-A93A-F4E9C4A3EB31> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x8fe06000 - 0x8fe38417  dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
    0x90008000 - 0x90008fff  libkeymgr.dylib (28) <43297D93-111A-3880-AE0D-55C7404C52DC> /usr/lib/system/libkeymgr.dylib
    0x90009000 - 0x9001bfff  libsystem_asl.dylib (217.1.4) <F4B8D4CC-71BC-3C45-8669-91747B456739> /usr/lib/system/libsystem_asl.dylib
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