Acrobat fasils to open, cannot reinstall from original cd-rom, hsve serial number, stuck
My Acrobat x stopped opening, will not run, on my Windows8 computer. Yet, I cannot reinstall even though I have my original CD-ROM and serial number.
I have always been able to reinstall software in the past but maybe Adobe has locked me out with their licensing hurdles. Anyone know how to get Acrobat installed from original cd-roms and a serial number?
Thanks for responding. This forum is so helpful.From another suggestion, I went into control panel, Install/Uninstall Programs and selected to reinstall Acrobat. Also, I found a fix online called AcroFix.exe which is reported to correct problems loading.Together the problem was fixed.
Thanks,Jeff
From: Sara.Forsberg <[email protected]>
To: Jeffrey Smith <[email protected]>
Sent: Thursday, December 18, 2014 12:30 PM
Subject: Acrobat fasils to open, cannot reinstall from original cd-rom, hsve serial number, stuck
Acrobat fasils to open, cannot reinstall from original cd-rom, hsve serial number, stuck
created by Sara.Forsberg in Acrobat Installation & Update Issues - View the full discussionHi j_k_smith-user, What issues are you running into when you try to install? Are you getting an error message (if so, what is it)? Did you uninstall before trying to reinstall? Best,Sara If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7027250#7027250 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7027250#7027250 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.
Similar Messages
-
I wish to reinstall Adobe Creative Suite 6 Design Standard on a replacement PC using the original box CD and Serial Number. Website says SN is valid but cannot find corresponding Adobe product. My product is not on the drop down list offered. What do I do next?
Contact support by web chat.
Mylenium -
I have reinstalled Acrobat Pro 9 following a hard drive re format. It opens just fine but does not recognize my serial number. My computer is running Windows 7 64 bit
Hi 12msonti,
Please try the following:
Delete the Adobe PCD folder and caps.db file:
Windows: \Program Files\Common Files\Adobe\Adobe PCD
\Program Files\Common Files\Adobe\caps\caps.db
Launch Acrobat and enter the serial number and check.
Regards,
Rave -
Deleted Pages and now cannot reinstall from app store
deleted Pages and now cannot reinstall from app store
please helpWhat version of Pages?
How did you first buy it?
On what version of OSX?
It sounds like you are in Maverick (OSX 10.9) not Lion (OSX 10.7.4) and have deleted Pages '09.
Peter -
Cannot reinstall from CD-ROM on Linux/MacOSX laptop
I've inherited this old 17" Powerbook G4 from where I work. The previous owner was a sysadmin who has some kind of dual install on the laptop. So, when you turn the power on it gives you a choice to boot up in Linux or OSX. I want to completely start-over from scratch on this machine. I have the CD-ROMs that came with the laptop, but I'm having problems.
1) I can put the CD-ROM in and get an additional option when I turn the power on to boot from the CD-ROM. This results in the fatal crash screen, but it's overlayed with a bunch of Linux code.
2) I can boot in OSX and then choose to reinstall from the CD-ROM menu. The laptop powers down and restarts, but the results are the same as in #1.
What are my options? Can I physically remove the hard drive from the laptop, reformat it using my personal laptop, put the hard drive back in the laptop and then launch from the CD-ROM?Thanks for the reply, eww.
The disks I tried to reinstall with ARE NOT for the laptop in question. It didn't occur to me that that would be required. I just figured as long as it was a version of OSX that the hardware could handle, that it would work. Now that I think about it, it makes sense that you'd need the correct disks.
Now my problem is the fact that I have about a 5% chance of locating those disks. The guys in my office aren't as disciplined as I am when it comes to keeping in mind where these things are.
Is there a web site maybe that keeps disk images alive? Are there any alternatives to using the original disks that came with the laptop? -
Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?
Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini -
I have just transferred my entire application file from an Imac to an identical Imac, both running OS 10.9.5. Everything works fine, excepting that when I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "previous purchase" records kept by Adobe. It is demanding a "qualifying product", all of which is contained in the complete files I transferred. Why can't Adobe recognise my valid serial number for Photoshop 6?
I have just transferred my entire application file from an Imac to an identical Imac,
Say what?
Please use the proper installer.
Are you really talking about Photoshop 6 or about Photoshop CS6? -
When i install adobe acrobat 7.0 with the CD, i have to put the serial number. Then he says 'invalid serial number' My info from CD= ser nr 54016802TR
Find your serial number quickly
-
Satellite A60: Can't open any programs from the CD Rom
I have a problem when trying to open any program from the CD rom, the computer runs a Windows Explorer message every time
which says there is a fault and has to close down. I have run the computer through every virus program going and i have all the Microsoft updates from there website. Has anyone got any further ideas what the problem could be.Hi
Well, strange issue. Maybe its something wrong with the CD rom?
The best idea is to recover this unit with the delivered Recovery CD but firstly you can try to remove the CD rom device from the Device Manager. After OS booting the drive will be recognized again. If the problem persists after this procedure I would recommend to recover the unit.
Bye -
ACROBAT XI Standard - keep getting an error message .... serial number provided is valid, cannot find a qualifying product on this computer - I can access XI but would like to resolve this. Thank you
Trebmera you will want to enter your eligible previous copy of Acrobat's serial number. You can locate your registered serial numbers at http://www.adobe.com/. You can find more information at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
-
My logic board was replaced on my Mac and now my CS4 will not open. I re-downloaded it, gave the serial number, but it still won't open. It said that the licensing had expired. But this is not the case. Now what?
uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then properly install (do not migrate, use timemachine etc) using the installation files.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way. I need the program and because I have opened the box it can't be returned to the store. I have over $100 tied up in this product that I can't use. Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number? The serial number on the box and the redemption code card both come up as invalid. Not a very happy customer right now!!
You will need to contact Adobe Support by chat or by phone.
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I downloaded and installed XI and when open wants me to buy DC and reenter serial number this gives and error. Does anyone know how to talk with Adobe Chat
Hi Kevin ,
It seems like you are getting update to Install Acrobat DC .That is the latest version of Acrobat .
If you are getting an error message along ,could you please share the screen shot of the same so that we can check at our end.
If you wish to connect with Adobe support team ,refer the following link to get in touch with them.
http://helpx.adobe.com/x-productkb/global/service-ccm.html
http://helpx.adobe.com/x-productkb/global/service1.html
Regards
Sukrit Dhingra -
I just install a brand new lightroom 5 in my computer. But when I open its icon, it asked to buy a serial number. I already have a serial number. How can I proceed?
There should be an option to enter the serial number you have, either in that dialog box or from the "help" menu "Lightroom Registration".
-
I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.
Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma
Maybe you are looking for
-
Adobe After effects cs3 deployment
Hi I am hoping someone here can help me. I have to deploy Adobe after effects CS3 to about 30 pc's. I have done the following command setup--record=1 which generated a install.xml file and an uninstall.xml file I am still struggling to understand wha
-
Disable Digital Signatures in 10.1.3?
I have a PDF form that would give me the "Security setting on this document prevent... placing a signature on it from Adobe Reader" when I clicked the "Sign" tab. Now after upgrading to 10.1.3 I don't get this message anymore. It lets me apply a sign
-
How to display all the columns in the printpreview
hi experts, I have developed an alv report using grid display. there are nearly 10 fields in the output with varrious of length. They get displayed correctly in grid format. But, when on the output screen, I click on List menu and goto "Print Preview
-
I had Iphoto 08 and now is gone, I have looked under applications and is not there. Also most of the pictures are gone. Can you easily delete the application?
-
Yosemite bug? Itunes Home sharing does not see library on additional drive
I have a 2011 iMac 27" with two internal drives, an 256GB SSD main drive and a 3TB hard drive (/Volumes/Media). My iTunes library is held on the 3TB drive for space reasons, and the correct path to the library is in Preferences > Advanced. I have ena