Acrobat Install Error with 10.9.1

Tried installing Adobe Acrobat XI running Mac OS 10.9.1.  Received the following error: "The Installtion Failed.  The Installer encountered an error that caused the installtion to fail.  Contact the software manufacturer for assistance."  The only option left is to close the pop up at that point.

During the install press Command + L. Installer Log window appears. On top left corner of this window by default Show Errors Only is selected in dropdown list. Change it to Show All Logs. Now when the installer fails, copy log from here and paste it in this form. It will enable us to see what is the exact issue you are facing.

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  • CS6 Acrobat install error - Mac OSX 10.8.2

    Just purchase CS6 and attempted to install in on my Mac OSX 10.8.2.  All went well accept for when I installed Acrobat.  It errored out
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat X Pro : Install failed
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    [       0] Sat Dec 15 15:21:56 2012  INFO
    Exit Code: 6 - Silent workflow completed with errors.
    Please see specific errors and warnings for troubleshooting. For example, ERROR: DW006, DW050 ...
    When I went to run Acrobat it loaded fine even though the install errored out.  When I went to perform an upgrade it also threw an error stating that the install had been altered and therefor it couldn't install the upgrade.  I've tried to uninstall and reinstall and it continues to do the same thing.  Any ideas?  Very frustrating...

    Hi All
    First of all I have to say that for the amount of money spent on a software product Adobe's level of support is simple unacceptable.  After spending many hr's on the phone and over 6 calls I gavce up.  Each call the technician started from scratch in trouble shooting and did not even read the ticket info to see what was previously tried.  The last couple of calls after 3 hrs on the phone each time, I was informed that this would be escalated to second and then thrid level support.  Each time I was called back a week later where they left a msg to call back.  When I called back the first person  I talked to was the person again who attempted to trouble shoot the issue and the problem was never escalated   So in the end after about more then 20hrs on the phone, 6 or 7 repeated occasions on the phone with tech support not including the ones where I called and sat on hold for over an hr and gave up, I simply gave up on their support.  Unfortunately this left me with the only option of completely reinstalling OSX. 

  • Acrobat Install Error (EXIT CODE 6)

    Can’t install Acrobat X Pro with following error message
    All other applications are installed ok
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW065, DW066 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 2 warning(s)
    WARNING: DW065: Display requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0
    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed
    What can I do?
    Please sent the solution to me or give me the help desk phone no.
    Best Regards
    ycwong
    [email protected]

    Dear,
    If you posted your question here, the probability you can get the correct answer will be so small since the issue you encountered can only be found in Hong Kong area. If in the future you meet such a problem, it's better to contact Adobe customer service in your region and they will solve your issue accurately, since it is a common Acrobat installation issue in Hongkong.
    If in the error message you find
    "ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. ",
    hence you need to change your computer system language.
    To do this in Win7, please go to your control panel> region and language> administrative> change system locale> and then change it to English (UK).
    After that the system will ask you to restart the system, and then you can try to install your Acrobat smoothly. It is the only way to solve the issue.
    After Acrobat is installed properly, you can change your system locale back into the previous one.
    Hope this information could be helpful.
    Yours sincerely,
    Budy
    Adobe Asia-Pacific Support

  • Install error with Photoshop CS6

    I am trying to install the trial version of Photoshop cs6. I have attempted the install three times now and if keeps finishing with the same message, "Some items for the following product(s) could not be installed successfully."
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    What did not get installed and is it causing the trial version to fail to run properly?

    This is what it says:
    DW050: The following payload errors were found during install:
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    DW050:  - Adobe Player for Embedding 3.3: Install failed
    DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
    DW050:  - Adobe Extension Manager CS6: Install failed
    DW050:  - Adobe Player for Embedding x64 3.3: Install failed
    DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed
    DW050:  - Adobe Bridge CS6: Install failed
    DW050:  - Adobe Linguistics CS6 x64: Install failed
    DW050:  - DynamiclinkSupport: Install failed
    DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
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    Call PostSession Custom Hook
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    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 25 error(s), 0 warning(s)
    ----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 -----------
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    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 4)
    ----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2)
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    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1)
    ----------- Payload: {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\adobe_caps.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1)
    ----------- Payload: {94FEA41F-7345-429F-AA31-5C615F24CE29} Adobe WinSoft Linguistics Plugin CS6 1.3.0.0 -----------
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    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)
    ----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
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    ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\Linguistics\6.0\UserDictionaryMigrationTool\AdobeLinguistic.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 453)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 453)
    ERROR: DW050: The following payload errors were found during install:
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    ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
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    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
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    [    6436] Tue Aug 21 16:53:37 2012  INFO
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    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    From what I can tell from the start menu they do show all of these being installed with short cuts on the start menu.

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    I'm having trouble installing PSE 9, it continues to fail the install at the Shared technologies install.
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  • Ce71 install error with phase for install java engine!!!!

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    TRACE      2010-09-12 21:00:34.421
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    TRACE      2010-09-12 21:00:34.421
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  • Install error with Illustrator

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