Acrobat is not on my creative cloud

will someone from adobe please contact me, this is the worst customer support!!!

Moving this discussion to the Creative Cloud Download & Install forum.
Dissapointed! do you receive an error message when you try to install Adobe Acrobat? You can find details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

the cc desktop app is used to install and update cc programs (and a few other thinigs). but that does not include 'opening' the installed programs.
click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

Why are acrobat updates not delivered via creative cloud?

Can anyone enlighten me as to why Acrobat updates such as the May 13 security update are not delivered via the Creative Cloud application? My CC app says my installation is up to date yet I keep getting a pop up in my Win 7 notification area from a separate acrobat updater app that wants to install an update. This is potentially confusing for users. In fact, it makes no sense at all. Why not have the installation files and the updates delivered through one interface. Or at least show the app needs updating in the CC app.
Overall, I find this disappointing and not very well thought out by Adobe. I won't even start on all the CC installation problems people are having.

Hi CJ E,
Acrobat updater technology is different to that of Creative Cloud.
Our engineering team are working to integrate the updates along with CC App in the near future.
Regards,
Rave

How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

Sweetmelissa63 for information on how to reinstall Adobe Acrobat XI Professional please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

CCP installed softwares not detected by Creative Cloud app

We've noticed this way back when Adobe Creative Cloud Packager was first launched but it's been getting annoying lately as our company has been hiring new staffs (like massively).
The repeating questions the tech support gets asked a lot is, why we haven't installed Photoshop or Illustrator or whatever software they need to use because the Creative Cloud App isn't able to detect them.
Some staff end up pressing 'install' again for every app, resulting in waste of bandwidth and time. We spend a lot of effort educating people but you can't cure stupidity.

Ashubijalwan1 please acknowledge you received my reply and you understand the problem.
Thank you, Bjossi13 for supporting this case. I do not see why Creative Cloud Desktop App will see Acrobat Pro, Flash Builder Premium and Edge Animate CC, but not the remaining softwares.
This create lots of confusion among users. I don't want to stereotype people but you shouldn't expect graphic designers to understand computer software quirks.

I have downloaded creative cloud but I do not have the creative cloud icon on my computer?

I have a membership to Adobe and have access to all the CC programs through the Icon "Adobe Application Manager". But I do not have a Creative Cloud icon in my applications? I also cannot sync fonts from Typekit as it says "Desktop font sync is not available on this operating system or device". When I click on the "learn more" it says the program only runs on "OS X 10.7 and higher", even though my computer is up to date. I can access all my creative cloud programs, Photoshop / Illustrator / Indesign etc... Which confuses me as to why it is saying I cannot sync fonts as Typekit/Creative Cloud will not operate on any systerm lower then OS X 10.7..
Ahg, confused. Help!

Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

Fonts not appearing in Creative Cloud

My fonts are not appearing in Creative Cloud.
I already re-installed but still not working.
What do i wrong?
Gianni Riemslagh
http://www.evato.be/

I assume by PostScript fonts you really mean Type 1 fonts. (TrueType and OpenType fonts are every bit as much "PostScript fonts" as Type 1 fonts are!)
There is a known problem with the CS3 applications with all Type 1 fonts under all Windows Vista 64-bit and Windows 7 64-bit versions when such fonts are installed in the Windows System Font directory. The problem is fixed in CS4.
The workaround is to copy all the Type 1 font files (both the .PFB and the .PFM files - each Type 1 font has one .PFB and one .PFM file) to the Creative Suite's private font directory. Depending upon the CS version, that may be in
C:\Program Files (x86)\Common Files\Adobe\Fonts
or
C:\Program Files\Common Files\Adobe\Fonts
Restart the Creative Suite programs you are using and the fonts should appear.
You may also copy said fonts into the private font directories of the individual applications (typically a directory path ending with the node name Fonts.
- Dov

Lightroom wil not launch from creative cloud

Lightroom will not launch from creative cloud

It seems that many people have experienced this problem. Most have solved it by signing out from the creative cloud desktop application and signing back in. Here are instructions on how to do it:
Sign in, Sign out | Creative Cloud desktop app

Adobe after effects not available on creative cloud

Objective:
I wanted to downloaded adobe after effects trial.
Problem:
Adobe after effects cc is not available on creative cloud.
I have downloaded creative cloud and signed in with my adobe account.After singing I have checked the apps page. All the apps are there except "After effects". Don't know why. I have checked on different days but still not available.
Please help.
Thank you
{KK}Waleed

After Effects is 64 bit only.
Are you running a 64 bit operating system?

Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Lightroom is not installed but Creative Cloud thinks it is!

I have completely uninstalled the entire Creative Cloud set of products including Lightroom 4.3 and Lightroom 5 (both 64-bit). The icons changed to generic icons, indicating that the application link was broken, due to the fact that the product was no longer installed.
When I go to Adobe's CC website to try and download Lightroom 5 after signing in, my web browser asks which application I want to use to open the download link. I choose the Creative Cloud application but nothing updates in CC Desktop. I am on Windows 7 64-bit SP1.
I do not know why Creative Cloud Desktop still thinks those apps are installed and does not give me the button to install it. Instead it shows "up-to-date".
Any help is greatly appreciated.
P.S. I also checked with the Adobe Cleaner Tool to make sure no CC apps were installed.

Lehestro (and anyone else having this problem on a Mac), I had this same problem tonight and solved it. I got a new hard drive for my Mac Pro today and did a clean install of Mavericks on it. When I installed Adobe Creative Cloud for the first time, it thought I alfeady had Lightroom installed and "Up to date" for some reason even though I hadn't installed anything but the Creative Cloud Desktop. It's possibly because it detected the application on my old hard drive, which I had mounted to transfer files to the new drive.
Anyway, I first tried installing the Lightroom trial application because I read that Cretive Cloud would update it to stop asking for a serial number. I installed the trial, then moved all of my relevant Lightroom settings over from the old hard drive to the new one so I could keep all my settings. I got most of these files from the various preferences files inside "~/Library/Preferences" (including all files and folders that start with "Adobe" as well as "com.Adobe" and "~/Library/Application Support/Adobe/Lightroom/". I believe that's where all the files I transferred were. And of course I copied my Lightroom catalog, backups, and previews files to my user folder as well (just do a Google search for "moving lightroom files to new computer" and you'll see what files to move). I used the same directory structure on my new hard drive so there would be minimal confusin when moving all my files over.
While that did keep all of my settings quite nicely (and I mean everything, including camera calebration defaults that I had changed and things like that), it still asked me for a serial number.
What eventually worked was simple. I dragged the "Adobe Photoshop Lightroom 5.app" icon out of my Applications folder and into the trash. I then logged out of Creative Cloud, shut down my computer, unmounted the old hard drive, rebooted, and logged back into CC. Once I did that, Lightroom wasn't listed in my installed apps anymore, and became available as a new download. I downloaded and installed it from CC, and voila! Now it launches without asking for a serial number, and it still kept all my settings that I dragged over from the old hard drive. The only thing I had to do was go to the Plugins Manager and re-install my Picasa and SmugMug plugins. When I did that, it still even still retained their settings and had all the images in the galleries I had built on and published via my old system.

I need Encore CS6 and it is not available on Creative Cloud. Neither is Premier Pro CS6 which supposedly installs Encore CS6. I need to burn a DVD from my mpeg4 output from Premier Pro CC2014. What should I do?

I need Encore CS6 and it is not available on Creative Cloud. Neither is Premier Pro CS6 which supposedly installs Encore CS6. I need to burn a DVD from my mpeg4 output from Premier Pro CC2014. What should I do?

You should probably post your question about burning a DVD from Premiere Pro in the Premiere Pro forum
Here is a link to info regrding getting CS6 applicarions thru the Cloud with a full subscription...
Get CS6 Apps from Cloud Subscription:
Download previous versions of Adobe Creative applications -
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

Muse Not Installing In Creative Cloud

Hello,
I a new subscriber to Adobe Muse, and Muse will not download to Creative Cloud.
I keep getting an inslallation error which says "Installation failed".

Hi,
Please try to donwload the latest version from http://www.adobe.com/go/muse_latest_win
Regards,
Aish

Is Adobe not in the creative cloud?

Is Adobe not in the creative cloud?

Wasn't quite sure I understood your question, maybe this will help
What is the 2014 release of Creative Cloud?
The 2014 release of Creative Cloud includes all-new versions of 14 CC desktop applications. This release includes hundreds of new features — including major performance improvements — and countless refinements in the tools you use the most, plus support for cutting-edge hardware and standards. It also includes new mobile apps such as Adobe Sketch and Adobe Line, new Adobe creative hardware like Adobe Ink and Adobe Slide, as well as new integrated cloud services and features.
To find out what’s in the latest version of each CC desktop app, check out each product’s page on Adobe.com. You can access a list of the desktop apps from the Creative Cloud overview page.
from - Creative Cloud Help | Creative Cloud / Common Questions
- Dave

Acrobat is not on my creative cloud

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