Acrobat no longer available in Adobe Application Manager

Hello, I have a Creative Cloud subscription. I uninstalled Acrobat and when I tried to reinstall it doesn't show in Adobe Application Manager. I'm on Windows Vista 32 bit, using CS6. All other applications show in the Application Manager. Any ideas?

Never mind. I found my answer here: http://forums.adobe.com/thread/1006208?tstart=0

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Acrobat XI Pro brings up Adobe Application Manager in Danish, then quits.

I can't even select "Accepter" and then it quits Acrobat.
I have a full creative cloud membership. Why is application manager getting in the way ?
All of my other Adobe apps are working fine.
I have tried uninstalling Acrobat Pro then re-install. I have tried uninstalling all of Creative Cloud then re-installing.
Same thing every time.
I open a .pdf. Acrobat Pro Starts then after ~10 seconds Acrobat quits & the Application Manager comes up in Danish. I can only select "Afslut" (quit).
No I am not Danish & yes I have checked the language settings are correct in CC.
There was some issue with Application Manager that requested to update to V8. I tried that and still the same.
Please help. My work is dead in the water without AcrobatPro. Iv'e tried Adobe but can;t even get through.

MAC Yosemite 10.10.2
Thx
Charles Smith
Director Vallona Networks
[email protected]
Ph: 0404 058974

Problems with TCS3, Adobe Application Manager, and Acrobat X

I have to deploy Technical Communications Suite 3 to a group of 20 people with a volume license key. In order to avoid giving 20 people in the company a volume key, I'm using the Adobe Application Manager to build a distributable silent installer for this delivery. The problem is that when you use the Adobe Application Manager to create the build, Adobe Acrobat Professional X (which is part of the package) is not an installable option, nor is it actually installed as seen in the attached screenshot
However, if I just launch the installer by double-clicking Set-up.exe from the downloaded media directory, I do get the option to add Acrobat X.
Finally, if I drill into the installation media folder, "...\Adobe Technical Communication Suite 3\payloads\AcrobatProfessional10.0-EFG" there is a .msi which is for Acrobat X, but when launched, the product key I was provided for Technical Communications Suite 3 does not work. The key works just fine to install the entire suite, but not Acrobat X by itself.
Has anyone else had any luck creating a silent install for TCS3? I called support and reproduced the problem for them, but they had no answer.
Just for the record, I have found this exact same behavior with all the Adobe Suites which are supposed to get Acrobat.

This is true that Adobe Application Manager Enterprise Edition currently does not support silently deploying Acrobat alongwith TCS3. However, you do not need a separate license key for Acrobat.
Pls follow the below mentioned steps to silently install TCS 3 with Acrobat:
1) Uninstall TCS3 (including Acrobat) from your machine, if already present. Make sure all products are uninstalled succesfully.
2) Create a serialized package for TCS 3 using the AAMEE tool
3) Run the silent installation command for TCS3
4) Goto the Exceptions folder inside the TCS 3 package and open ExceptionInfo.txt. This has information of all the products that this package will not install. Look for the command to install Acrobat X Pro. For your reference, I am mentioning it here,
msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 TRANSFORMS=en_US.mst INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 /qn
5) Install Acrobat silently using this command
6) Launch any product installed through TCS ( FrameMaker or RoboHelp) and verify that its activated (Help->Deactivate menu should be enabled)
7) Now launch Acrobat. You will see that Acrobat automatically picks up TCS 3 license present in the machine and gets serialized. You do not need any other serial number.
Hope that helps,
Anchal
FrameMaker Engineering Team

Adobe Application Manager won't update on Win 8.1 - cannot install apps

Since updating this PC to Windows 8.1, the Adobe Application Manager which manages the Creative Cloud apps will not update itself, hence we cannot install or update CC apps (specifically, Acrobat).
On clicking the download button on the Acrobat page of CC, the Adobe Application Manager starts to update itself, then quits with the error:
We've encountered the following issues:
Adobe Application Manager failed to install.
[Quit]
Repeated attempts fail. We urgently need to admin several CC apps so to be forced to use the App Manager causes us substantial business interruption.
/src Illuminant NYC

Hi illuminantpartnersnyc ,
Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:
1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.
If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.
Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.
Regards,
Romit Sinha

Adobe Application Manager indicates updates avail. -- attempts to download result in 'There was an error downloading this update. Please quit and try again later.' - pls advise!

I have a Windows PC - OS: Win 7 Home Premium, SP1
I recently had to have my hard drive replaced and, as result, had to reinstall the Adobe products I own: Acrobat 10, Premiere Elements & Photoshop 9
I assume as part of reinstalling the software the Adobe Application Manager was installed as well - regardless, it indicates 'updates are available' -- however when I open the updater I am receiving the error message:
'There was an error downloading this update. Please quit and try again later'
The full message is as follows:
'Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.5 Update
There was an error downloading this update. Please quit and try again later.
Premiere Elements 9.0.1 Updater
There was an error downloading this update. Please quit and try again later.'
Please advise!! thank you kindly
(secondary problem: whenever I open Elements or Photoshop and I am asked to log in with my Adobe ID, I get the error message 'Error. Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400'. Now I know photoshop.com was replaced with Revel - but why is it consistently giving me the same error message? shouldn't it be updated by now or, specifically, is this indicative of a different problem when I attempt to login with my Adobe ID??)
thank you so much for any help provided!!

I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html

Cannot get Acrobat to install, Adobe Application Manager is not working!?

How do I get Acrobat to install properly? Each time I try, I get the Adobe Application Manager:
cannot select anything in the upper drop down. and if I click accept….nothing happens!

Hi Shotgun981,
Adding to what Jeff & Sheena shared, have you got any other product installed on this machine? Is that working fine ? Can you please navigate to the below mentioned location and advice if that worked for you or not.
Library/Application Support/Adobe/SLStore
Rename the above mentioned folder to SLStore_old and try and launch Acrobat . If this doesn't work , please make sure that we have full permissions on the folder mentioned in the kb article. (Note: this Kb article is only for sharing the location and the actual problem is not described in it)
Configuration error 16 | CC, CS
(Note: this Kb article is only for sharing the location and the actual problem is not described in it)
Cheers,
Kartikay Sharma

My computer is Win8.1 64bit. Where can i download Adobe acrobat DC 64 bit? The application manager always download 32 bits application for me.

My computer is Win8.1 64bit. Where can i download Adobe acrobat DC 64 bit? The application manager always download 32 bits application for me!
(I tryed PS and AI just now. the application manager installed 64bits PS and AI. Why it can't find a 64bit acrobat for me?!)

Acrobat runs as a 64-bit application on Mac. Acrobat on Windows is a 32-bit application that can run and has been tested on 64-bit versions of Microsoft Windows 7 and 8, and Windows Server 2008 and 2012.
FAQ | Adobe Acrobat DC

Adobe application manager won't recognize Acrobat Pro XI for Mac

I purchased and downloaded Acrobat Pro XI for Mac. The installation is successful, but when I attempt to open it the Adobe Application Manager interrupts and says "Serial Number you provided is valid, but a qualifying product could not be found on this computer." It then says to "To use this serial number, you must own one of these qualifying products. Please choose the one you own an interest serial number." Except Adobe Acrobat Pro XI is not listed. I confirmed I purchased Adobe Acrobat XI Pro (Mac,English) and the serial number I have is correct. Please advise.

This error message comes when you try to activate the upgrade version which requires the previous version to activate.
Please follow the steps to activate the upgrade version product.
1. Install the porduct and enter the upgrade version serial number
2. When it asks for the previous version serial number, enter the older version serial number
3. You would be able to activate
In order to locat the serial numbers please follow the below link:
https://www.adobe.com/account/my-products-services.html

Trying to install Acrobat on a Vista laptop, but can't find the installation icon in the Adobe Application Manager

Hi, trying to get Acrobat installed on my Vista laptop but can't seem to find an icon for it in the Adobe Application manager. I have a CC license and it installs fine on my Win7 but can't seem to figure out how to install it on my Vista laptop. Any help would be greatly appreciated. Thanks!

Normally if something does not appear in the download options it means the machine does not meet the tech specs for the product. In this case, Vista is not in the tech specs for Acrobat Pro XI if that is what you are trying to install. For whatever reason it skips from XP to Windows 7.

How long does it take to download the adobe application manager?

how long does it take to download the adobe application manager?

It will depend on the speed of your Internet connection. It is a fairly quick and efficient process over a high speed connection. Downloads are often completed in less than a minute.

Trouble Combining PDF's, launching Acrobat and Adobe Application Manager 10x Pro

Hi I’ve been having some troubles with the following problems, originally the programs worked fine, yet now they don’t. Help would be very much appreciated
- cannot combine files with acrobat 10 x pro it says "Adobe PDF creation cannot continue because Acrobat is not activated" yet I have activated it. This is when I print combining sheets and when I combine PDF's manually.
- cannot open Acrobat 10 x pro, it does not launch
- cannot open Adobe Application Manager it comes up with an error message "we have encountered some problems..." it then tries to update but fails.
thanks

finaly figured out how
I went into google to find a link to the application update manager which sent me back to the adobe website after downloading a fresh version
I discovered in my downloads I still had a setup file for creative suite
- set up click adobe acrobat and it should add the missing files and works like a gem now

Adobe Premiere does not appear as an available app in Adobe Application Manager. Why?

When I signed up for Creative Cloud there are a number of products that appear in the Apps portion of the Creative Cloud site, but when I try to download Premiere Pro it doesn't appear as one of the applications I have in the Adobe Application Manager. How can I download Premiere Pro?

Hi Sir,
We apologize for all the inconvinence you had.
Just wanted to check are you using an OS which is 64-bit.
The Premiere Pro is a 64 bit application & would only be shown in Application Manager if your system in 64-bit.
1. You can go to Start>Run.
2. Type MSINFO32 & click ok
3. In System Type if it shows x64-based PC it is 64bit else it x86 would suggest to 32-bit
Thanks
Mandhir

Adobe Application Manager says Acrobat is full intstalled and up-to-date when it has been removed

Due to crashing problems when working on PDFs with comments I decided to de-install and them re-install again. BUT since removeing it Adobe Application Manager is still showing it as fully instaled and up-to-date. How do I sort this out?

Run the cleaner tool and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Adobe application manager no longer opens.

I've seen lots of posts about how peoples manager stopped working but when I read the post its about how it wont download. My is down loaded and has worked fine up till a month ago. Now I get icons on my PC that says I have updates and to launch my application manger but it wont open. I tried to uninstall and download again but my PC says I first have to close my desktop application manger. If I could open it I wouldn't need to remove it and try again.

Please refer to the following links:
Adobe Application Manager won't start
Completely uninstall Adobe Application Manager
Can't open Adobe Application Manager to update to CC
Please let us know if it worked.
Regards
Rajshree

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Acrobat no longer available in Adobe Application Manager

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