Acrobat not working

I just downloaded Creative Suite 6 Design and Web Premium for Windows and the Adobe Acrobat component isn't working. It doesn't open by itself or to open a PDF. InDesign and Illustrator are working fine, so I'm not sure why Acrobat specifically isn't working. What's the problem?

We can't know. You are not providing system information or other details.
Mylenium

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Forms built in Acrobat not working in Preview!?

I've built a form in Acrobat Professional (with text fields and radio buttons) that we want to fill out with Preview. The idea is to open the pdf with Preview, fill it out and in the Print dialogue, to "mail as pdf". Then if you close the original pdf without saving changes. it remains a template you can re-use anytime you wish.
This would all work fine except some of the text fields seem to radomly decide not to work when the pdf is opened with Preview. I've tried going back in Acrobat to delete the field and re-create another - that didn't work - same issue. I tried deleting the field, then copy and paste a field that does work in its place. Not only does that not work, it renders BOTH fields unusable!
Any ideas?

If the field works in Acrobat Reader but not Preview, then it's probably Preview's problem. Preview supports a subset of PDF features and an older version than the Adobe apps. From other similar questions seen in the forums, the best solution is to distribute a current, free Adobe Reader to everyone who needs to fill out the form.
Either that or get Apple to keep Preview reasonably full-featured and up-to-date, because today it is neither, and Adobe Reader 8 is nearly as fast or faster than Preview.

Acrobat not working and adobe has stop as well have cs6

what should one do when acrobat is not working on my cs6 and the reader has stop as well ?

We can't know. You have not provided any system information or otehr details.
Mylenium

BridgeTalk or executeScript from Photoshop to Acrobat not working?

Am I right in saying that Photoshop can't talk to Acrobat? I've tried both via executeScript and BridgeTalk and I can talk to InDesign and Illustrator but not Acrobat (my use case here is joining up PDFs and makePDFPresentation is not working for me there - see my last thread for details).
// try executeScript (works fine for illustrator and indesign but not acrobat)
acrobat.executeScript('alert("hi");'); // don't seem to be able to exectuteScript for acrobat
// try BridgeTalk (works fine for illustrator and indesign but not acrobat)
var myscript = '';
myscript += 'alert("from bt");';
myscript += 'var doc = app.newDoc();';
myscript += 'doc.insertPages({nPage: -1, cPath: "/c/path/to/input.pdf"});';
myscript += 'doc.saveAs("/c/path/to/output.pdf");';
myscript += 'doc.closeDoc(true);';
var bt = new BridgeTalk;
bt.target = 'acrobat';
bt.body = myscript;
bt.send(); // Acrobat doesn't open and nothing seems to happen
Finding docs on whether acrobat is a valid target seems impossible. And if not, why not, and any suggestions for what to try instead?

BridgeTalk.getTargets() only gives me "ame,bridge,illustrator,indesign,photoshop,premierpro,switchboard". I'm on CC 2014 on Windows 7. Is Acrobat not/no-longer a valid target?!

Upgraded from CSS5.5 to 6. Flash builder not installing. Acrobat not working

Upgrade not getting Flash builder and after some time Acrobat X is not working.
Thanking in anticipation.
Harish

You need to provide system in formation and the error summary/ install logs
Mylenium

Java script created in Adobe Acrobat not working in Reader

Hello,
This is my first post, so I hope I chose the correct path for it
Let's get to the point:
I created a java script in Adobe Acrobat according to your tutorial page:
search.matchCase = false;
search.wordMatching = "BooleanQuery";
search.bookmarks = false;
search.query("Mytxt","Folder","../My directory");
which I found to be working as a let's call it a relative link, beacuse, after copying my file into another folder it would still work. But when I opened the same file in Adobe Reader I got a Console message:
Acrobat EScript Built-in Functions Version 10.0
Acrobat SOAP 10.0
GeneralError: Operation failed.
Search.query:4:Link undefined:Mouse Up
Folder does not exist
As I mentioned before the same file does return the results of the search.query in this folder in Acrobat. Any ideas? Suggestions? What might be the problem?

Thanks to your suggestion I started digging into the directories, so here's what's funny:
Title Page - main folder
Page 1 - sub folder
Searched PDFs - sub sub folder
I open the Title Page, then using a bookmark I open a new file in the same window: Page 1. There i have site links that allow me to perform search.query()
And now to the funny part:
In Acrobat:
If I open the "Title Page" and from there go to Page 1 my directory has to be:
../Main Folder/Sub Folder/Sub Sub Folder
to perform the required search
However If I open the "Page 1" manually my directory for the same java script has to be:
../Sub Folder/Sub Sub Folder
otherwise I get an error.
Anyway
Both don't seem to work in Reader....

Pocket PC Acrobat not working correctly on iPAQ 3970/PPC2003

I just installed the Acrobat Reader on my iPAQ 3970 Pocket PC 2003. I downloaded a .PDF file from the Internet (I can't attach it because it is 16.1mb in size) but discovered that the text is illegible. I'm not sure where the problem lies or how to go about diagnosing it.
Can anyone help here ? To start with, for example, does anyone have a standard .PDF file which is known to display correctly in the above type of environment ?
Thanks in advance for any help.
Paddy

Judy,
The document got corrupted somehow. When I tried to validate the usage rights it reported an error.
What I would do is start with a fresh copy of the underlying PDF and copy the fields from the current form (not the Reader-enabled version, but a copy that's not Reader-enabled) and create a new form.
I'd urge you to generate a new underlying PDF from the source document and make sure that all of the fonts are embedded. TimesNewRoman (regular, bold, italic) is used an number of times, but not for any visible character, and is not embedded. ArialMT (regular, bold-italic) is also not embedded. If you can remove the TimesNewRoman non-printing things so it's not even included in the PDF, that would be better. Look for things like paragraph markers, blanks, etc., that use it. I'm not sure how it got corrupted, but fonts have been implicated in the past (with respect to Reader-enabled documents at least), so it's best to use only what's needed and to embed all fonts.

Error Message - Acrobat not working

I've been struggliing with a persisten problem with Acrobat Standaard for some time now. It opens existing PDF's and will allow some editing. But if I try to create a PDF from say a word document or Web page it freezes and I have to close it using Task Manager. Then it wimply won't open and i get the following error messaage:
If I reboot then it's like starting over but always with the same end result.
I have updated Acrobat but to no avail. Recently I downlaoded the trial verson of Acrobat 11 but decided it was more than I needed. On install of Acrobat 11 it created a Folder of my Acrobat 10 install. I was hoping that when I reinstalled it from that folder I'd get a clean install but I'm experiencing the same problem. Presently I can't find my original Acrobat 10 CD. Severa mlonths ago I moved for Hawaii to NC and I can't put my hands on the CD.
I hope someone here can help me. I also have submitted an inquiry with Adobe support. Thanks.

Dear Ajlan. I did as you suggested. First I downloaded the Adobe cleaner. I
cleaned both Acrobat 10 and Acrobat Reader. I rebooted. Then I went looking
for Acrobat 10 using the link you provided. I followed the instructions on
the page ensuring that I was logged in to my account. The first few links
that stated "Acrobat 10" on the website actually were linked to Acrobat 11!
the one link that I did find after sifting through all of them would only
download Acrobat Pro. My serial number is not a valid Pro serial number.
All I want is a good clean link to Acrobat 10. Can you please give me a
direct link to Acrobat 10. Thank you. My serial number is -
<SN removed by admin>
Message was edited by: StacySison

Upgrade 10 10.6.5 - Office 2004 and Acrobat not working

Using OSX 10.6.5 2 users, MS Office 2004, Acrobat 8 Pro. installed all updates. After Upgrade to OSX, MSOffice now has database daemon hang problems (quit daemon Word then loads), messages = Microsoft Framework cannot load. Adobe Acrobat cannot read or print any word documents. I am dead in the water here.
Any help appreciated.
ss

Welcome to Apple Support Discussions.
I'm not using either but so far I haven't seen any issues with this forum on either on 10.6.5. You can also cross post to the Snow Leopard Installation and Setup forum at:
http://discussions.apple.com/forum.jspa?forumID=1337
Finally I'd recommend posting to MS Office for Mac Forum located at:
http://www.officeformac.com/productforums/
I'm sure Adobe has similar forums however I'm not an Adobe customer so I can't recommend a forum, but I'm sure you can locate one at Adobe's web site.
Good luck,
Roger

Adobe acrobat not working

I'm getting the message "you cannot use this product at this time" after years of no problems. Any idea why? Thanks, Serena

Adobe Acrobat 9 only goes up to version 9.5.5; version 11.0.6 is part of Acrobat XI.
Anyway, you better ask in the Acrobat forum, and give them your correct Acrobat version, as well as your operating system.

CS4 suite serial number does not work for Adobe Acrobat Pro

Hello,
I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the number and it did NOT work! So then he gave me another number which asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

Cursor arrow gone from solid black to having white lines go through it and trackpad is not working properly in mail and adobe acrobat - anyone know how this could have happened and how to solve it?

Can anyone help me? Concerned that I may have some kind of malware. My cursor arrow and trackpad are behaving strangely, The cursor used to be a solid black arrow but now seems to have horizontal white lines running through it. The trackpad does not function normally either. For example, when I use my trackpad to scroll up and down in mail it sometimes works and sometimes does not. In adobe acrobat it sometimes does not work. In facebook, the cursor does not line up behind the menu keys as it should.
Any one know how this might have happened and how I can stop it?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Adobe Acrobat Pro Licence is not working any more

Hi, Adobe Acrobat Pro is not opening any more and giving the error "Licence is not working any more". I have a CS4 on Mac OS X 10.5.8. I tried all the suggestions in the Help Forum. What remains is to install CS4 again. Is there any risk doing that? Or is there any other option. Best, Felix

Hi xilef79,
Have you tried all the suggestions in this Help document: http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
Please let us know how it goes.
Best,
Sara

Why does Acrobat suddenly not work on my Mac (won't open pdf files from a web page), yet I can open them from my iPhone? Everything worked fine yesteray.

Hello:
I have a Mac running OS 10.8.5 and I use Acrobat Pro and Acrobat Reader. Today for some reason, any time I try and access a pdf file from a web page, it won't open. I get a blank window. PDF files already on my computer open fine and I can create PDF files from Word docs, but I can't download or view any pdf file from any web page. Strangely, PDF files on web pages open just fine on my iPhone.
I checked that both my copy of Acrobat Pro and Acrobat Reader are up-to-date. They are.
I checked that my copy of Firefox is up-to-date. It is. And nothing changed with Firefox within the last 24 hours.
I am a humble computer end-user. I am baffled as to why this would suddenly not work. I have not changed any settings, etc. Any help or suggestions would be greatly appreciated.

Thank you.
I checked your instructions you sent and as far as I can tell all of my settings, etc for Firefox (plugin updates and preferences) are correct but I am having the same problem.
However, everything works in Safari. I don't have time to attempt to diagnose why Firefox no longer works. I will just switch to Safari.
Many thanks.
Charles
Charles Deister
(503) 949-5762
[email protected]<applewebdata://81CB4171-226F-49DF-BD59-A38A7360B3FB/[email protected]>
PO Box 5032
Salem, OR 97304
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ACROBAT XI - DOES NOT WORK WITH WINDOWS VISTA

WHY DOESN'T THE COMPANY STATE ACROBAT XI PRO DOES NOT WORK WITH WINDOWS VISTA.
THE COMPANY NEEDS TO WARN PEOPLE. THE ACROBAT TECH SUPPORT FINALLY FIGURED OUT THAT IT'S NOT COMPATIBLE WITH WINDOWS VISTA.

The Acrobat website and the box lists the compatible OSs. You want Adobe to list all of the incompatible OSs---going back how far.
Acrobat XI Pro system requirements
These system requirements are for Adobe® Acrobat® XI Pro software, v11.0. Because system requirements change with each software update, refer to the Release Notes for your software version for the latest information on supported operating systems and browsers.
Windows
1.3GHz or faster processor
Microsoft® Windows® XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server® 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); or Windows 8 (32 bit and 64 bit)
512MB of RAM (1GB recommended)
1.85GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; or Chrome
Video hardware acceleration (optional)
Note: For 64-bit versions of Windows Server 2003 R2 and Windows XP (with Service Pack 2), Microsoft Update KB930627 is required.

Acrobat not working

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