Acrobat pdfmaker com addin for word 2010 crashes when processing large files
I am trying to use the pdfmaker com addin for word 2010 to create a PDF document. Whenever I try and create the document, the acrobat addin crashes word.
I attempted to perform this on both an x86 and x64 machine and it failed both times at around the approximately same point (during/immediately after determining the bookmarks).
The document is large (862 pages, 2425 bookmarks, 311 300dpi graphics, for a total file size of 49.2MiB)
I can generate the PDF by just printing, but the whole point of using the pdfmaker is so that we don't have to perform 2.5K of manual cross-links.
Machine information:
Windows 7 (x64) SP1
Office 2010 (x64) 14.0.6112.5000
Acrobat X Pro (x86) 10.1.3
Crash Report:
Version=1
EventType=APPCRASH
EventTime=129853934132967189
ReportType=2
Consent=1
UploadTime=129853934134215189
ReportIdentifier=4e4f5b16-c16a-11e1-ae3f-5c260a5c33cf
IntegratorReportIdentifier=4e4f5b15-c16a-11e1-ae3f-5c260a5c33cf
Response.BucketId=41559749
Response.BucketTable=4
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WINWORD.EXE
Sig[1].Name=Application Version
Sig[1].Value=14.0.6024.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=4d83e2f6
Sig[3].Name=Fault Module Name
Sig[3].Value=wwlib.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=14.0.6024.1000
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4d83e39e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000031b4aa
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
UI[3]=Microsoft Word has stopped working
UI[4]=Windows can check online for a solution to the problem and try to recover your information and restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161 _none_08e61857a83bc251\MSVCR90.dll
LoadedModule[9]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df _5.82.7601.17514_none_a4d6a923711520a9\Comctl32.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\USER32.dll
LoadedModule[12]=C:\Windows\system32\LPK.dll
LoadedModule[13]=C:\Windows\system32\USP10.dll
LoadedModule[14]=C:\Windows\system32\IMM32.DLL
LoadedModule[15]=C:\Windows\system32\MSCTF.dll
LoadedModule[16]=C:\Windows\system32\nvinitx.dll
LoadedModule[17]=C:\Program Files\NVIDIA Corporation\CoProcManager\_etoured.dll
LoadedModule[18]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll
LoadedModule[19]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[20]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[21]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\system32\ole32.dll
LoadedModule[23]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[24]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrapx.dll
LoadedModule[25]=C:\Program Files\Microsoft Office\Office14\wwlib.dll
LoadedModule[26]=C:\Program Files\Microsoft Office\Office14\gfx.dll
LoadedModule[27]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[28]=C:\Windows\system32\MSIMG32.dll
LoadedModule[29]=C:\Program Files\Microsoft Office\Office14\oart.dll
LoadedModule[30]=C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
LoadedModule[31]=C:\Windows\system32\msi.dll
LoadedModule[32]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[33]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.7601.17514_none_fa396087175ac9ac\Comctl32.dll
LoadedModule[34]=C:\Program Files\Common Files\Microsoft Shared\office14\Cultures\office.odf
LoadedModule[35]=C:\Windows\system32\VERSION.DLL
LoadedModule[36]=C:\Windows\system32\uxtheme.dll
LoadedModule[37]=C:\Windows\system32\dwmapi.dll
LoadedModule[38]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[39]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[40]=C:\Program Files\Microsoft Office\Office14\1033\wwintl.dll
LoadedModule[41]=C:\Program Files\Common Files\Microsoft Shared\office14\1033\MSOINTL.DLL
LoadedModule[42]=C:\Program Files\Common Files\Microsoft Shared\office14\MSORES.DLL
LoadedModule[43]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSPTLS.DLL
LoadedModule[44]=C:\Program Files\Common Files\Microsoft Shared\office14\riched20.dll
LoadedModule[45]=C:\Windows\system32\mscoree.dll
LoadedModule[46]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[47]=C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPC.DLL
LoadedModule[48]=C:\Windows\system32\Winspool.DRV
LoadedModule[49]=C:\Windows\system32\SHELL32.DLL
LoadedModule[50]=C:\Windows\system32\propsys.dll
LoadedModule[51]=C:\Windows\system32\ntmarta.dll
LoadedModule[52]=C:\Windows\system32\WLDAP32.dll
LoadedModule[53]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[54]=C:\Windows\system32\rsaenh.dll
LoadedModule[55]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[56]=C:\Windows\System32\msxml6.dll
LoadedModule[57]=C:\Windows\system32\profapi.dll
LoadedModule[58]=C:\Windows\system32\SXS.DLL
LoadedModule[59]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll
LoadedModule[60]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.619 5_none_88e41e092fab0294\MSVCR80.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\f73f0a9c9a83dcd3f f428be509a7992f\mscorlib.ni.dll
LoadedModule[62]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsec.dll
LoadedModule[63]=C:\Windows\system32\WINTRUST.dll
LoadedModule[64]=C:\Windows\system32\CRYPT32.dll
LoadedModule[65]=C:\Windows\system32\MSASN1.dll
LoadedModule[66]=C:\Windows\system32\imagehlp.dll
LoadedModule[67]=C:\Windows\system32\ncrypt.dll
LoadedModule[68]=C:\Windows\system32\bcrypt.dll
LoadedModule[69]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[70]=C:\Windows\system32\USERENV.dll
LoadedModule[71]=C:\Windows\system32\GPAPI.dll
LoadedModule[72]=C:\Windows\system32\cryptnet.dll
LoadedModule[73]=C:\Windows\system32\SensApi.dll
LoadedModule[74]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Word\Microsoft.Education.Word.MathExtension.dll
LoadedModule[75]=C:\Windows\assembly\GAC\Extensibility\7.0.3300.0__b03f5f7f11d50a3a\Extens ibility.dll
LoadedModule[76]=C:\Windows\assembly\GAC_MSIL\office\14.0.0.0__71e9bce111e9429c\office.dll
LoadedModule[77]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll
LoadedModule[78]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Word\Microsoft.Education.Mathematics.Common.dll
LoadedModule[79]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System\c40ec0f4cd203c88029 8f94c0427dd54\System.ni.dll
LoadedModule[80]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Drawing\222eb8aa336 953a6b0216db2b0c4770d\System.Drawing.ni.dll
LoadedModule[81]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Windows.Forms\dc5bb 74eefdbf954cdfb70dd534d5564\System.Windows.Forms.ni.dll
LoadedModule[82]=C:\Windows\assembly\GAC_MSIL\Microsoft.Office.Interop.Word\14.0.0.0__71e9 bce111e9429c\Microsoft.Office.Interop.Word.dll
LoadedModule[83]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Configuration\193d0 3ca60573c92f92d9b07fa5bc243\System.Configuration.ni.dll
LoadedModule[84]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Xml\24d1b7ccbedaa36 02bae6a6acea9929e\System.Xml.ni.dll
LoadedModule[85]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Word\MathControls.dll
LoadedModule[86]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Word\MathEngine.dll
LoadedModule[87]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Shared\sqmapi.dll
LoadedModule[88]=C:\Windows\system32\shfolder.dll
LoadedModule[89]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Shared\MathRichEditNative.Dll
LoadedModule[90]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Shared\mathenginen.dll
LoadedModule[91]=C:\Program Files\Microsoft Mathematics Add-in\2.0\Word\MathResources.dll
LoadedModule[92]=c:\Program Files\Common Files\Microsoft Shared\VSTO\vstoee.dll
LoadedModule[93]=C:\Windows\system32\urlmon.dll
LoadedModule[94]=C:\Windows\system32\iertutil.dll
LoadedModule[95]=C:\Windows\system32\WININET.dll
LoadedModule[96]=C:\Windows\system32\Normaliz.dll
LoadedModule[97]=c:\Program Files\Common Files\Microsoft Shared\VSTO\10.0\VSTOLoader.dll
LoadedModule[98]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.616 1_none_08e61857a83bc251\MSVCP90.dll
LoadedModule[99]=C:\Windows\system32\oledlg.dll
LoadedModule[100]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[101]=C:\Windows\system32\MSVCR110_CLR0400.dll
LoadedModule[102]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\ec4aeb1a93320223 07604cba8284778b\mscorlib.ni.dll
LoadedModule[103]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\52974bd8d9753cf71a 27181621dcf4eb\System.ni.dll
LoadedModule[104]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\a4252f50e54a5 d2987e41709da9a117a\System.Core.ni.dll
LoadedModule[105]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.V28a60cc2#\f165 482199ea49be235ec53ad93e6889\Microsoft.VisualStudio.Tools.Office.Runtime.ni.dll
LoadedModule[106]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.O5949707a#\6d99 2851fc846eac2e388d2348711376\Microsoft.Office.Tools.ni.dll
LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.V883708cb#\bc02 fe4c18b7e176e9bee4c72ff4cb32\Microsoft.VisualStudio.Tools.Applications.Runtime.ni.dll
LoadedModule[108]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.V1955d7fd#\cc04 39da7e5347e89d6586ce262c1f69\Microsoft.VisualStudio.Tools.Applications.ServerDocument.ni.d ll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Vf9a08577#\86f6 f20538156d2008fff97542e09765\Microsoft.VisualStudio.Tools.Applications.Hosting.ni.dll
LoadedModule[110]=C:\Windows\system32\Secur32.dll
LoadedModule[111]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1204d7ae7e 0e637669e244a02b97983b\System.Drawing.ni.dll
LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\d7d8 56d242ddc80d696aa425195e5252\System.Windows.Forms.ni.dll
LoadedModule[114]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll
LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Deployment\475303e 370c565f47cd7d159485f24d9\System.Deployment.ni.dll
LoadedModule[116]=C:\Windows\system32\dfshim.dll
LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\0523 c17527d811bdc9606a0c62145f3d\System.Configuration.ni.dll
LoadedModule[118]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\771d4e20776373 ee95d2058b4d3f20a8\System.Xml.ni.dll
LoadedModule[119]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Security\819aca5f3 26d35ce5f478c20366d0f5c\System.Security.ni.dll
LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\76b84571f 4497227f40c72e246939ac0\System.Xml.Linq.ni.dll
LoadedModule[121]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Oab3f8ec6#\0a3a f5db2975c482e98e96c99bb938af\Microsoft.Office.Tools.Word.Implementation.ni.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.O4a946565#\a550 db8b700051717681470a0b2b07d3\Microsoft.Office.Tools.Common.Implementation.ni.dll
LoadedModule[123]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.O854200f9#\a3df 0bec1a202ce176b839f788d40f44\Microsoft.Office.Tools.Common.ni.dll
LoadedModule[124]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Oeab01fba#\9d47 6070258253869ff6ca2201f33b54\Microsoft.Office.Tools.Word.ni.dll
LoadedModule[125]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.O2eb0cc9a#\3994 dd35eb969eb2221f1886598f08cc\Microsoft.Office.Tools.v4.0.Framework.ni.dll
LoadedModule[126]=C:\Users\kking\AppData\Local\assembly\dl3\D5O6KVBP.4TZ\YDKV3YJ1.QPK\2fd1 b7b3\d265be4b_e524cd01\PCREFindAddIn.DLL
LoadedModule[127]=C:\Users\kking\AppData\Local\assembly\dl3\D5O6KVBP.4TZ\YDKV3YJ1.QPK\21e1 fe8e\00b3e430_67b7cb01\Microsoft.Office.Tools.Common.v4.0.Utilities.DLL
LoadedModule[128]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[129]=C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Office\x64\PDFMOfficeAddin.dll
LoadedModule[130]=C:\Program Files (x86)\Microsoft Visual Studio 10.0\Visual Studio Tools for Office\x64\VSTOWordAdaptor.dll
LoadedModule[131]=C:\Windows\system32\MSVCR100.dll
LoadedModule[132]=C:\Program Files (x86)\Microsoft Visual Studio 11.0\Visual Studio Tools for Office\x64\VSTOWordAdaptor.dll
LoadedModule[133]=C:\Windows\system32\MSVCR110.dll
LoadedModule[134]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\USP10.DLL
LoadedModule[135]=C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA7\VBE7.DLL
LoadedModule[136]=C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA7\1033\VBE7INTL.DLL
LoadedModule[137]=C:\Windows\assembly\NativeImages_v2.0.50727_64\stdole\be0906e176cf1f8ed8 1084df7042ee1c\stdole.ni.dll
LoadedModule[138]=C:\Windows\system32\explorerframe.dll
LoadedModule[139]=C:\Windows\system32\DUser.dll
LoadedModule[140]=C:\Windows\system32\DUI70.dll
LoadedModule[141]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7 601.17825_none_2b253c8271ec7765\GdiPlus.dll
LoadedModule[142]=C:\Program Files\Microsoft Office\Office14\msproof7.dll
LoadedModule[143]=C:\Program Files\Microsoft Office\Office14\MSOHEV.DLL
LoadedModule[144]=C:\Program Files\Microsoft Office\OFFICE14\PROOF\1033\MSGR3EN.DLL
LoadedModule[145]=C:\Windows\system32\MPR.dll
LoadedModule[146]=C:\Windows\System32\drprov.dll
LoadedModule[147]=C:\Windows\System32\WINSTA.dll
LoadedModule[148]=C:\Windows\System32\ntlanman.dll
LoadedModule[149]=C:\Windows\System32\davclnt.dll
LoadedModule[150]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[151]=C:\Windows\system32\wkscli.dll
LoadedModule[152]=C:\Windows\system32\cscapi.dll
LoadedModule[153]=C:\Windows\system32\netutils.dll
LoadedModule[154]=C:\Windows\system32\SFC.DLL
LoadedModule[155]=C:\Windows\system32\sfc_os.DLL
LoadedModule[156]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Csi.dll
LoadedModule[157]=C:\Windows\system32\WINHTTP.dll
LoadedModule[158]=C:\Windows\system32\webio.dll
LoadedModule[159]=C:\Windows\system32\PSAPI.DLL
LoadedModule[160]=C:\Windows\system32\WS2_32.dll
LoadedModule[161]=C:\Windows\system32\NSI.dll
LoadedModule[162]=C:\Windows\System32\netprofm.dll
LoadedModule[163]=C:\Windows\System32\nlaapi.dll
LoadedModule[164]=C:\Windows\system32\srvcli.dll
LoadedModule[165]=C:\Windows\System32\npmproxy.dll
LoadedModule[166]=C:\Windows\system32\HLINK.DLL
LoadedModule[167]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[168]=C:\Windows\system32\WINMM.dll
LoadedModule[169]=C:\Program Files\Microsoft Office\OFFICE14\PROOF\MSSP7EN.DLL
LoadedModule[170]=C:\Program Files\Microsoft Office\Office14\mscss7en.dll
LoadedModule[171]=C:\Program Files\Microsoft Office\Office14\css7Data0009.dll
LoadedModule[172]=C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Office\x64\PDFMWord.dll
LoadedModule[173]=C:\PROGRA~2\Adobe\ACROBA~1.0\PDFMaker\Common\X64\ADOBEP~1.DLL
LoadedModule[174]=C:\Windows\system32\COMDLG32.dll
LoadedModule[175]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[176]=C:\Windows\system32\apphelp.dll
LoadedModule[177]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[178]=C:\Windows\system32\EhStorShell.dll
LoadedModule[179]=C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
LoadedModule[180]=C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
LoadedModule[181]=C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.61 61_none_0a1fd3a3a768b895\ATL90.DLL
LoadedModule[182]=C:\PROGRA~1\MICROS~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[183]=C:\Windows\System32\cscui.dll
LoadedModule[184]=C:\Windows\System32\CSCDLL.dll
LoadedModule[185]=C:\Windows\system32\ntshrui.dll
LoadedModule[186]=C:\Windows\system32\slc.dll
LoadedModule[187]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[188]=C:\Windows\system32\actxprxy.dll
LoadedModule[189]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[190]=C:\Windows\system32\thumbcache.dll
LoadedModule[191]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[192]=C:\Windows\system32\ieframe.DLL
LoadedModule[193]=C:\Windows\system32\OLEACC.dll
LoadedModule[194]=C:\Windows\system32\SearchFolder.dll
LoadedModule[195]=C:\Windows\System32\cscobj.dll
LoadedModule[196]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\ACE.DLL
LoadedModule[197]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\AGM.DLL
LoadedModule[198]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\BIB.DLL
LoadedModule[199]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\BIBUtils.DLL
LoadedModule[200]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\Cooltype.DLL
LoadedModule[201]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\JP2KLib.DLL
LoadedModule[202]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\ARE.DLL
LoadedModule[203]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\AdobePDFL.dll
LoadedModule[204]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\AdobeXMP.dll
LoadedModule[205]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\AXE8SharedExpat.dll
LoadedModule[206]=C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Office\x64\PDFMEngine.dll
LoadedModule[207]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\pdfsettings.dll
LoadedModule[208]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\x64\MPS.dll
LoadedModule[209]=C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Office\x64\PDFPort.dll
Sec[0].Key=LCID
Sec[0].Value=1033
Sec[1].Key=skulcid
Sec[1].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=41559749/nBucketTable=4/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Word
AppPath=C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
I recently ran into this with a bitmap in a 265 page document. I copied the bitmap to IrfanView and then back (I think that was the step -- I am already forgetting) and the copied it back. The problem went away. My student may look a bit more at the file -- I asked so I could give a more definitive comment here.
The result I had suggests that it is a problem in WORD or the bitmap that WORD was using. Why WORD can deal with it and not Acrobat, I am not sure. However, when printing to the Adobe PDF printer there was not a problem, just with PDF Maker.
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response.
A similar case is here:
http://social.technet.microsoft.com/Forums/en-US/ba5114e0-98dd-4b44-a078-373df8899048/word-2007-issue-slow-opening-files?forum=word
http://withinwindows.com/2008/08/31/taming-microsoft-word-2007s-file-associations-and-document-windows-part-one/
Then you can download this file to local disk and open it again. Able to launch Word 2010 quickly, there may exist anything wrong in communication with this shared folder. You may change path of shared folder. If it doesn’t work, we can
try to disable SMBv2.
How to disable SMB 2.0 temporarily:
http://support.microsoft.com/kb/2696547
If Word crash still appears on local disk, we can analyze crash file. To further help you, please upload this file into Onedrive and shared the link here. Also, you can try to analyze dump by yourself if you would like to:
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Feel free to post back. -
Photoshop crash when opening larger files
Hi there,
A recently upgraded iMac now running Creative Cloud on Mountain Lion is having an issue where Photoshop crashes upon opening a large file, the log files show it as Photoshop is hanging when infact it has crashed. I have pasted one of the log files below.
As a note generally restarting the Mac after this has occured will allow the user to open the file.
Any assistance with this issue is much appreciated.
Date/Time: 2013-10-03 11:32:04 +1300
OS Version: 10.8.5 (Build 12F37)
Architecture: x86_64
Report Version: 11
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.1.2 (14.1.2.427)
Parent: launchd [148]
PID: 1853
Event: hang
Duration: 1.48s
Steps: 15 (100ms sampling interval)
Hardware model: iMac10,1
Active cpus: 2
Free pages: 29969 pages (+431)
Pageins: 394 pages
Pageouts: 0 pages
Process: Adobe Photoshop CC [1853]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [148]
UID: 503
Task size: 52634 pages (+81)
Pageins: 377 pages
CPU Time: 0.767s
Thread 0x6aa48 DispatchQueue 1 priority <multiple> cpu time 0.762s
15 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
15 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
15 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
15 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
15 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
15 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
15 -[NSApplication run] + 517 (AppKit) [0x7fff8b4ac1a3]
15 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff8b4b4df2]
15 _DPSNextEvent + 685 (AppKit) [0x7fff8b4b5533]
15 BlockUntilNextEventMatchingListInMode + 62 (HIToolbox) [0x7fff8a4dbae3]
15 ReceiveNextEventCommon + 166 (HIToolbox) [0x7fff8a4dbb94]
15 RunCurrentEventLoopInMode + 209 (HIToolbox) [0x7fff8a4dbeb4]
15 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff844bb0e2]
15 __CFRunLoopRun + 1529 (CoreFoundation) [0x7fff844bbad9]
15 __CFRunLoopDoTimer + 557 (CoreFoundation) [0x7fff844d631d]
15 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation) [0x7fff844d6804]
15 __NSFireTimer + 96 (Foundation) [0x7fff85048463]
15 ??? (Adobe Photoshop CC + 23838420) [0x1016bbed4]
15 ??? (Adobe Photoshop CC + 554787) [0x100087723]
15 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
15 ??? (Adobe Photoshop CC + 620315) [0x10009771b]
15 ??? (Adobe Photoshop CC + 23836436) [0x1016bb714]
15 ??? (Adobe Photoshop CC + 554787) [0x100087723]
15 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
15 ??? (Adobe Photoshop CC + 582218) [0x10008e24a]
15 ??? (Adobe Photoshop CC + 528382) [0x100080ffe]
15 ??? (Adobe Photoshop CC + 531567) [0x100081c6f]
15 ??? (Adobe Photoshop CC + 651011) [0x10009ef03]
15 ??? (Adobe Photoshop CC + 16970549) [0x10102f335]
15 ??? (Adobe Photoshop CC + 653865) [0x10009fa29]
15 ??? (Adobe Photoshop CC + 6331860) [0x100609dd4]
15 ??? (Adobe Photoshop CC + 6757398) [0x100671c16]
15 ??? (Adobe Photoshop CC + 1693078) [0x10019d596]
15 ??? (Adobe Photoshop CC + 1726596) [0x1001a5884]
15 ??? (Adobe Photoshop CC + 1719489) [0x1001a3cc1]
15 ??? (Adobe Photoshop CC + 1728682) [0x1001a60aa]
15 ??? (Adobe Photoshop CC + 1625676) [0x10018ce4c]
15 PDPageGetVisibleBBox + 922 (AdobePDFL) [0x120e9fbec]
15 ??? (AdobePDFL + 1779121) [0x120eb25b1]
15 ??? (AdobePDFL + 1764463) [0x120eaec6f]
15 ??? (AdobePDFL + 1751140) [0x120eab864]
15 ??? (AdobePDFL + 545158) [0x120d85186]
15 ??? (AdobePDFL + 544095) [0x120d84d5f]
15 ??? (AdobePDFL + 661627) [0x120da187b]
15 ??? (AdobePDFL + 492813) [0x120d7850d]
15 ??? (AdobePDFL + 490211) [0x120d77ae3]
15 ??? (AdobePDFL + 465853) [0x120d71bbd]
15 ??? (AdobePDFL + 1378661) [0x120e50965]
15 ??? (AdobePDFL + 238058) [0x120d3a1ea]
15 ??? (AdobePDFL + 226557) [0x120d374fd]
15 ??? (AdobePDFL + 309142) [0x120d4b796]
15 ??? (AdobePDFL + 309280) [0x120d4b820]
15 ??? (AdobeCoolType + 353207) [0x104fbb3b7]
15 CTCleanup + 724119 (AdobeCoolType) [0x105074605]
15 CTCleanup + 388882 (AdobeCoolType) [0x105022880]
15 CTCleanup + 389039 (AdobeCoolType) [0x10502291d]
11 CTCleanup + 724408 (AdobeCoolType) [0x105074726]
11 ??? (AdobeCoolType + 73737) [0x104f77009]
11 CTCleanup + 325486 (AdobeCoolType) [0x1050130dc]
11 CTCleanup + 324222 (AdobeCoolType) [0x105012bec]
9 CTCleanup + 1026803 (AdobeCoolType) [0x1050be461]
9 CTCleanup + 1025680 (AdobeCoolType) [0x1050bdffe]
9 CTCleanup + 1005119 (AdobeCoolType) [0x1050b8fad]
9 CTCleanup + 1005217 (AdobeCoolType) [0x1050b900f]
9 CTFontManagerCreateFontDescriptorsFromURL + 39 (CoreText) [0x7fff83617b78]
9 CGFontCreateFontsWithURL + 444 (CoreGraphics) [0x7fff893a6523]
9 CGFontCreateFontsWithPath + 40 (CoreGraphics) [0x7fff893a68c5]
9 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff864736aa]
9 FPFontCreateFontsWithPath + 173 (libFontParser.dylib) [0x7fff8846fb13]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1741 (libFontParser.dylib) [0x7fff884707db]
2 TResourceForkSurrogate::TResourceForkSurrogate(char const*, bool) + 118 (libFontParser.dylib) [0x7fff88477006]
2 TResourceForkFileReference::TResourceForkFileReference(char const*, bool) + 87 (libFontParser.dylib) [0x7fff884770d3]
2 RMNewMappedRefFromMappedFork + 50 (CarbonCore) [0x7fff86b4ec05]
2 CheckMapHeaderCommon + 4 (CarbonCore) [0x7fff86b4ce31]
*2 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*2 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*1 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*1 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*1 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*1 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
*1 vm_fault + 3211 (mach_kernel) [0xffffff80002632bb]
*1 vm_fault_enter + 1641 (mach_kernel) [0xffffff8000262109]
*1 lck_mtx_lock_spin + 10 (mach_kernel) [0xffffff80002ad51a]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2407 (libFontParser.dylib) [0x7fff88470a75]
2 TTrueTypeFont::IsTrueTypeFont(TSFNTFont const&) + 20 (libFontParser.dylib) [0x7fff884729bc]
2 TSFNTFont::GetFormat() const + 79 (libFontParser.dylib) [0x7fff88472ac9]
*2 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*2 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*2 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*2 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*2 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*2 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
1 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 3276 (libFontParser.dylib) [0x7fff88470dda]
1 TSFNTFont::GetFormat() const + 79 (libFontParser.dylib) [0x7fff88472ac9]
*1 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*1 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*1 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*1 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*1 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*1 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
1 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 3436 (libFontParser.dylib) [0x7fff88470e7a]
1 TOpenTypeDataForkFont::TOpenTypeDataForkFont(TFileDataSurrogate const&) + 51 (libFontParser.dylib) [0x7fff884956b5]
1 TSFNTOpenTypeFont::TSFNTOpenTypeFont(TSFNTData const&) + 263 (libFontParser.dylib) [0x7fff8849585f]
1 TCFFParsingContext::ParseCFFdata(TType1CFFDescriptor const&) + 320 (libFontParser.dylib) [0x7fff88495ac6]
1 TCFFParsingContext::CommenceParse(bool, bool, int&, unsigned int&) + 2743 (libFontParser.dylib) [0x7fff88483d33]
1 SpecialGlyphIDToStringID(TCFFFontInfo const*, MDataReference&, unsigned short) + 559 (libFontParser.dylib) [0x7fff88495e32]
1 ReadBytesInc(MDataReference&, unsigned char) + 6 (libFontParser.dylib) [0x7fff8847f660]
1 <executing in user space>
1 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 3299 (libFontParser.dylib) [0x7fff88470df1]
1 TSFNTOpenTypeCIDFont::IsCFFCIDFont(TSFNTData const&) + 35 (libFontParser.dylib) [0x7fff8847ec15]
1 TSFNTType1CFFDescriptor::TSFNTType1CFFDescriptor(TSFNTData const&, unsigned int) + 161 (libFontParser.dylib) [0x7fff8847ed03]
1 TType1CFFDescriptor::TType1CFFDescriptor(TDataReference, TStringRef const&) + 273 (libFontParser.dylib) [0x7fff8847ef15]
1 TType1CFFDescriptor::GetCFFFontSet() + 243 (libFontParser.dylib) [0x7fff8847f3eb]
1 TCFFFontSetInfo::GetArrayInfo(TCFFArrayInfo&, unsigned int) const + 202 (libFontParser.dylib) [0x7fff8847f626]
1 TCFFFontSetInfo::GetIndexedArrayOffset(MDataReference&, TCFFArrayInfo const&, unsigned int) const + 203 (libFontParser.dylib) [0x7fff8847f825]
1 ReadByteInc(MDataReference&) + 27 (libFontParser.dylib) [0x7fff8847f4eb]
*1 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*1 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*1 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*1 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*1 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*1 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
1 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2349 (libFontParser.dylib) [0x7fff88470a3b]
1 TFileDataSurrogate::TFileDataSurrogate(char const*, bool) + 133 (libFontParser.dylib) [0x7fff88472151]
1 TFileDataReference::TFileDataReference(char const*) + 63 (libFontParser.dylib) [0x7fff8847230b]
1 __open + 10 (libsystem_kernel.dylib) [0x7fff86654fee]
*1 hndl_unix_scall64 + 19 (mach_kernel) [0xffffff80002cf453]
*1 unix_syscall64 + 522 (mach_kernel) [0xffffff80005e97ba]
*1 open + 260 (mach_kernel) [0xffffff8000303394]
*1 ??? (mach_kernel + 1059785) [0xffffff8000302bc9]
*1 vn_open_auth + 2089 (mach_kernel) [0xffffff8000310409]
*1 VNOP_OPEN + 70 (mach_kernel) [0xffffff8000318e66]
*1 hfs_vnop_open + 232 (mach_kernel) [0xffffff800051a078]
*1 decmpfs_validate_compressed_file + 274 (mach_kernel) [0xffffff800032d952]
*1 vnode_validate_compressed_file_Type4 + 109 (AppleFSCompressionTypeZlib) [0xffffff7f822b2514]
*1 doValidateType4 + 139 (AppleFSCompressionTypeZlib) [0xffffff7f822b217a]
*1 _getxattr + 221 (AppleFSCompressionTypeZlib) [0xffffff7f822b1285]
*1 VNOP_GETXATTR + 63 (mach_kernel) [0xffffff800031a9ff]
*1 hfs_vnop_getxattr + 691 (mach_kernel) [0xffffff8000520e63]
*1 VNOP_READ + 77 (mach_kernel) [0xffffff8000318f5d]
*1 hfs_vnop_read + 550 (mach_kernel) [0xffffff8000502416]
*1 cluster_read_ext + 882 (mach_kernel) [0xffffff80002ec762]
*1 ??? (mach_kernel + 976357) [0xffffff80002ee5e5]
*1 msleep + 116 (mach_kernel) [0xffffff8000572244]
*1 ??? (mach_kernel + 3612246) [0xffffff8000571e56]
*1 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022666e]
*1 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*1 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*1 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
1 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 579 (libFontParser.dylib) [0x7fff88470351]
1 TResourceForkSurrogate::TResourceForkSurrogate(char const*, bool) + 118 (libFontParser.dylib) [0x7fff88477006]
1 TResourceForkFileReference::TResourceForkFileReference(char const*, bool) + 87 (libFontParser.dylib) [0x7fff884770d3]
1 RMNewMappedRefFromMappedFork + 50 (CarbonCore) [0x7fff86b4ec05]
1 CheckMapHeaderCommon + 4 (CarbonCore) [0x7fff86b4ce31]
*1 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*1 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*1 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*1 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*1 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*1 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
2 CTCleanup + 1026901 (AdobeCoolType) [0x1050be4c3]
2 CTCleanup + 1015024 (AdobeCoolType) [0x1050bb65e]
2 CTCleanup + 1015393 (AdobeCoolType) [0x1050bb7cf]
2 CTCleanup + 1015176 (AdobeCoolType) [0x1050bb6f6]
2 CTFontCreateWithPlatformFont + 150 (CoreText) [0x7fff835e28cc]
2 TFont::TFont(unsigned int, double, CGAffineTransform const*, __CTFontDescriptor const*) + 43 (CoreText) [0x7fff835e7295]
2 TFont::InitDescriptor(unsigned int, __CTFontDescriptor const*) + 89 (CoreText) [0x7fff835e70a7]
2 CGFontCreateWithPlatformFontAndVariation + 47 (CoreGraphics) [0x7fff897c547f]
2 CGFontFinderCreateFontWithPlatformFont + 57 (CoreGraphics) [0x7fff895fa2af]
2 CGFontCreateFontsWithURL + 556 (CoreGraphics) [0x7fff893a6593]
2 CGFontCopyPostScriptName + 9 (CoreGraphics) [0x7fff893a6b0e]
2 get_name_table + 29 (CoreGraphics) [0x7fff893a6b42]
1 CGFontNameTableCreate + 986 (CoreGraphics) [0x7fff893a6f3d]
1 add_root_name + 60 (CoreGraphics) [0x7fff893a73e5]
1 copy_name + 62 (libCGXType.A.dylib) [0x7fff86473b53]
1 TFPFont::CopyFontNames() const + 591 (libFontParser.dylib) [0x7fff884761e9]
1 CFDictionaryAddValue + 189 (CoreFoundation) [0x7fff8449a58d]
1 CFBasicHashAddValue + 3176 (CoreFoundation) [0x7fff8449b268]
1 __CFBasicHashAddValue + 1226 (CoreFoundation) [0x7fff84494b8a]
1 __CFDictionaryStandardRetainValue + 71 (CoreFoundation) [0x7fff84494d57]
1 CFRetain + 164 (CoreFoundation) [0x7fff84488b54]
1 <executing in user space>
1 CGFontNameTableCreate + 928 (CoreGraphics) [0x7fff893a6f03]
1 add_root_name + 60 (CoreGraphics) [0x7fff893a73e5]
1 copy_name + 336 (libCGXType.A.dylib) [0x7fff86473c65]
1 CFDictionarySetValue + 189 (CoreFoundation) [0x7fff844939ed]
1 __CFBasicHashAddValue + 75 (CoreFoundation) [0x7fff8449470b]
1 __CFBasicHashRehash + 625 (CoreFoundation) [0x7fff8449b551]
1 malloc_zone_malloc + 71 (libsystem_c.dylib) [0x7fff87357183]
1 szone_malloc_should_clear + 971 (libsystem_c.dylib) [0x7fff87364b08]
1 tiny_malloc_from_free_list + 1078 (libsystem_c.dylib) [0x7fff8736457e]
1 tiny_free_list_add_ptr + 19 (libsystem_c.dylib) [0x7fff87360db4]
1 <executing in user space>
4 CTCleanup + 724448 (AdobeCoolType) [0x10507474e]
4 CTCleanup + 848573 (AdobeCoolType) [0x105092c2b]
4 CTCleanup + 833672 (AdobeCoolType) [0x10508f1f6]
Hi Mylenium,
I have heard back from the client and they have advised me that this has resolved the issue.
Regards,
Exceldp -
My Acrobat Pro for Mac keeps crashing when I open files
When I have a file opened in acrobat but then I try to open more files the program keeps crashing. It is very annoying and there are no updates available.
Hi Jorge,
Do you see any error code when the program crashes?
Does this problem occurs with specifically Acrobat or with other applications too?
Regards,
Rahul -
Motion crashes when nudging large files
This has been happeining every since I started using Motion3. I work 99% of the time in DV. I bring in a logo or graphic to my project. Most of the logos I use I have to share with our graphics guy so they are usually pretty large (1500x1900 would be a random ex). So they are scaled way down which I'm guessing is the problem here.
If I try to move these images by nudging them or just clicking or dragging on the screen Motion crashes. In fact I can't move anything like text or shapes in the project that way or I crash. The only way I can move anything is by using the secondary arrow tool where you get the 3 arrows on the screen. It's just a pain to do things that way when I just want to move something a couple of pixels or so.
It's not the end of the world but I was wondering if this is happening to anyone else or if there was some sort of fix for this?
I know I can make my images smaller, which I do, but that is just an extra step and it eats up HD space which I am trying to avoid as we have no budget for the rest of the year for additional storage.Maxx - I think saving a few K off your hard drive (a FULL size SD frame, uncompressed, is only about a megabyte), is false economy - especially when the cost is lost time and frustration...
I'd create an appropriately sized copy of the logo and call it a day.
Patrick -
Illustrator CC crashes when opening large files
Illustrator CC crashes everytime a try to a open a file larger than 100MB, I have restarted my Mac, reinstalled Illustrator, it solves the problem for a day, but the next day is the same problem all over again. It doesn't show any message, it only displays the pizza rainbow and won't let me perform any action.
Turns out this only worked until I quit Illustrator and restarted it. I looked at the thread posted above about finding a crash report for the incident. However, Illustrator never actually crashes it freezes when I open this small handful of files and then I have to force quit the program. It clearly has something to do with the plugins because I have deleted the Plugin Cache file and it resolves the problem only temporarily. Is there a way to remove all of the plugins from Illustrator or find out which plugins have been installed that are compatible with the program?
-
WORD 2010 Crashes Opening Word 2007 files
WORD 2010 crashes when opening Word 2007 files. If you save the files in Office 2007 as an RTF file, then open in WORD 2010 and save as a DOCX it works fine. Why can't WORD open legacy documents (these are not big files ~13 pages).
I have tried opening in safe mode, same effect - the doc opens and appears in the WORD window, and then the pop-up appears before you can do anything telling you that WORD 2010 has crashed.Try using Open and Repair on the problem docs.
In the Open dialog, select the file, then click the arrow beside Open and choose Open and Repair
If that doesnt help you may want to check the How to troubleshoot damaged documents in Word 2007 and in Word 2010
http://support.microsoft.com/kb/918429
Regards, ~G MCSE, MCDST, MCITP, MCTS, MCP, CCNA -
Table Context Menu for Word 2010
I want to create a context menu for Word 2010. I'm using the code below, that works fine if I'm entering text, but menu doesn't show when entering text inside a table cell.
I tried also the following contextMenu idMso: ContextMenuTable, ContextMenuTableCell, ContextMenuTableCellWhole, and ContextMenuTableCellWholeLinked; but still doesn't work.
What am I doing wrong? Thanks.
XML:
<contextMenus>
<contextMenu idMso="ContextMenuText">
<menuSeparator id="CMenuSeparator1" />
button id="BtnCMenu1" label="Block Text" imageMso="TextToolMenu" visible="true" onAction="StyleBlockText" />
</contextMenu>
</contextMenus>
VBA:
Sub StyleBlockText(control As IRibbonControl)
Selection.Style = ActiveDocument.Styles("My Style")
End SubHi,
This is the forum to discuss questions and feedback for Microsoft Office, you'd better post your question to the MSDN forum for Word
http://social.msdn.microsoft.com/Forums/en-US/home?forum=worddev&filter=alltypes&sort=lastpostdesc
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
George Zhao
TechNet Community Support -
Adobe PDF maker add-in for Word 2010 adding strange numbers to headings
Hi everyone,
I used the Adobe PDF maker add-in for Word 2010 to export a Word document to pdf. After saving the pdf, I noticed that the headings that are displayed in the navigaton pane now contain strange numbers, eg.
1.1 14BSecond level heading
1.2 15BSecond level heading
The above should be:
1.1 Second level heading
1.2 Second level heading
It's doing this for all second level headings in the document and when I save as a pdf file, these numbers are showing in the pdf bookmarks.
Does anyone know if this is a known bug with the pdf add-in and if yes, if there's any way to remove the numbers?
Thanks in advance.I am experiencing a somewhat similar problem. In my case the unwanted numbers are being prepended to the running headers at the tops of the pages.
So for example, I have some Heading 1 text that says Verifying the Required Account Settings. But in the running header, this shows as 11BVerifying the Required Account Settings.
Unlike the original poster, the 11B does not appear in the text itself - only in the PDF generated by Acrobat's PDF Maker.
This occurs with this document when output from either Word 2007 or Word 2010 and Acrobat X.
Any suggested fixes? ...pt -
The latest version of iTunes com addin for outlook cause outlook to hang when exiting
iTunes Version 11.0.0.163 com addin for Outlook causes Outlook 2003 used on a Windows XP machine to not close when exiting. I have verified via the Task Manager that it Outlook does not close. I have gone into Outlook and disabled the addin and Outlook closes properly. Enable it again and Outlook once again does not close. This did not start hapening until I upgraded to the latest version of iTunes. I have both an iPhone and iPad that I need to keep synced with my Outlook calendars, contacts and notes.
How do I get in touch with someone at Apple to report this. I have been all over their website, but cannot seem to find any email or phone number to report software bugs.Hey Gambitv,
Thanks for the question. I understand you are experiencing issues downloading and installing iTunes. The following resource may help to resolve your issue:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
Adobe Acrobat pro 9.4.6 crashes when opening multiple files simultaneously.
We have Adobe Acrobat Pro 9 which has been updated to version 9.4.6. we had this problem when the 9.4.5 update was applied also. It is now crashing when we try to open multiple files simultaneously.
Yesterday, I narrowed down the problem to 6 plugins:
IA32
ADBC
eBook
EScript
HLS
PPKLite
SaveAsRTS
However, we discovered that that Comments and markup tool bars weren't loading. So I did a repair install on it.
Now those plugins from yesterday work and Acroform.api is causing it to crash when opening multiple files.
I did try other suggestion that involved using Icacls/cacls on dll files to no avail.
It is running on XP SP3 fully updated with plenty of RAM and HDD space.
Is there a way to fix this without reinstalling?I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here. -
Word 365 crashes when opening an attachment in Notes
Word 365 crashes when opening an attachment in Notes. I have tried a quick repair and an online repair. I have uninstalled Office 365 and reinstalled it. I have tried opening WINWORD in safe mode.
So the attachment itself is OK, and Word can open it successfully on the desktop. In this case, issue tends to be more on the Lotus Notes side.
We don't have a test environment for this currently, I'd suggest you check the Lotus Notes forum and see if other customers are having similar issues and any solutions out there.
On the Word side, you can check the event logs to see if there is anything useful there.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Please a solution against crashes when opening a file with Acrobat XI pro?
Hello,
Am a member of Adobe Creative Cloud.
Am also constantly having crashes when opening a file with Acrobat XI pro.
Am running on Windows 7 Home Premium, Service Pack 1, 64 bit - RAM 20 GB -
The crash happens systematically after the installation of the update. Within one day I uninstalled and reinstalled the program 4x! It takes of a lot of my time.... Thank you for providing a definitive solution!
Best regardsI've been having the same issue! I try to open it and it crashes - says re-open, it crashes... I re-installed it yesterday and it opened and worked fine. Closed it out at the end of the day thinking everything was finally fine but this morning the same crashes it had yesterday... HELP!!!
-
Adobe Acrobat 9.5 crashes when OCR multiple files.
Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name: Application
Source: Application Error
Date: 7/15/2013 9:08:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENV12W7.dot.state.nv.us
Description:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html
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