Acrobat Preview Handler Windows Server 2012

Question

We have installed a Windows 2012 server standard virtual terminal server for a client. It has now had both Acrobat X and Acrobat XI installed to attempt to rectify the preview handler issue.
When selecting a PDF file to preview, Windows will display an error message on the taskbar stating:
"An internal error occurred"
This error will also occur when attempting to preview a PDF from Outlook 2013 or MYOB.
I have looked at the registry fixes for previous versions of Windows/Acrobat to repair the handler, but as the relevant registry chages were made to the Acrobat X installer, they are not applicable to this situation. Using a third party PDF preview handler is not an option for the client.
The preview handler appears to work fine in a Server 2012 environment that is not running terminal services.

Answer 1

The registry entry for Preview Handler, Image handler and Thumbnail handler is :
Preview Handler
Component: PDFPrevHndlr.dll
Reference: http://msdn.microsoft.com/en-us/library/windows/desktop/cc144144(v=vs.85).aspx
Name
Path
Acrobat/Reader Settings
Preview Handler (Top Level)
HKCR\.pdf\ShellEx\
{DC6EFB56-9CFA-464D-8880-44885D7DC193}
{8895b1c6-b41f-4c1c-a562-0d564250836f}
Preview Handler (Details)
HKCR\CLSID\
Tree
{DC6EFB56-9CFA-464D-8880-44885D7DC193}
HKCR\Wow6432Node\CLSID\
{DC6EFB56-9CFA-464D-8880-44885D7DC193}
Shell
PDFShell
* Not used in Win 8 Scenario or PDF Ownership currently
Reference: http://msdn.microsoft.com/en-us/library/windows/desktop/cc144067(v=vs.85).aspx
Name
Path
Acrobat/Reader Settings
Notes
Image Handler (top Level)
HKCR\.pdf\ShellEx\
{F9DB5320-233E-11D1-9F84-707F02C10627}
Old Style Thumbnail handler called Image Handler (using MS naming)
{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}
Image Handler (Details)
HKCR\CLSID\
Tree
{F9DB5320-233E-11D1-9F84-707F02C10627}
HKCR\Wow6432Node\CLSID{F9DB5320-233E-11D1-9F84-707F02C10627}
Thumbnail Handler (top Level)
HKCR\.pdf\ShellEx\
{F9DB5320-233E-11D1-9F84-707F02C10627}
{E357FCCD-A995-4576-B01F-234630154E96}
Please set these settings and let me know if you are able to view the preview or not.
*Note : Please take a backup of the registry before tying the above steps.
Regards,
Ravi