Acrobat Pro 10.1.2, unable to convert text to outlines

Hello,
Since updating to Adobe Acrobat Pro 10.1.2 on Mac OS X 10.7.2, I am unable to use the flattner preview to convert text to outlines. The dialog box appears, and there are no error messages, but upon comleting the same steps I've been using for years (including last week), text is not converted to outlines. It just isn't working. There is no feedback, or error message. I have tried restarting the computer and that did not help. I will try deleting the preferences. Anyone else have this problem, or have a fix for it?
Thank you.

Hello,
Thank you for the suggestion, but unfortunately that did not solve my problem.
I use the flatner preview to covert text to outlines so that I can edit PDF files when I do not have the original fonts - and so that I don't have to use replacement fonts. Editing the text isn't necessary in this case so converting the text to curves is not a problem.
Unfortunately, I am still without a solution. I really don't want to rasterize the file (convert to bitmap) because I would like to keep it in a vector format for editing in Illustrator.

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