Acrobat Pro 7 quits when creating bookmarks

I can only go up to Acrobat 7 on my Mac unless I upgrade from OS 10.3.9. PDFs create fine. Create bookmark by highlighting text and hit command-b. Repeat a few times. Save document and Acrobat quits. Original document is Word 2004 for Mac 11.5.0. I suspect Acrobat doesn't like the hidden TOC data in the headings I am using for bookmarks. BUT, this never happened with Distiller 4.0, the last version I used extensively. Anybody got a fix? I have a 1GHz G4 eMac with 768MB ram.

Evidently I mispoke, it works on 10.4. I thought I had been using it on X.3.9.Because I have one hard drive that use X.3.9. Ther are some updates to 7.0 though. Make sure you your using the most up to date version. Sorry for misleading you.

Similar Messages

Acrobat distiller keeps on quitting when creating pdf

Hi there, my Acrobat distiller 10 in OS X Mountain Lion keeps on quitting when creating pdf. Please help.

Hello,
1. Please try updating the Acrobat to 10.1.10 and then check the issue.
2. Go to Settings -> Font Locations. You'll see a list of sources that Distiller gets its fonts from. Make sure that the paths actually exist, delete them if they don't.
3. Try with different joboptions.
Regards,
Anoop

How do I add a functional "submit button" to a pdf form in Adobe Acrobat Pro XI ? I created the pdf form in Adobe Forms Central.

How do I add a functional "submit button" to a pdf form in Adobe Acrobat Pro XI ? I created the pdf form in Adobe Forms Central. It's for an online Diet Questionnaire. After people complete the form I'd like them to click "SUBMIT" and the completed form will be emailed to me.

This can be a bit confusing because Acrobat 11 comes with the desktop app that allows you to create simple PDF forms without having a FormsCentral account. Some people find this helpful, but you need to understand that when you generate the PDF form, it is Reader-enabled by Acrobat. In order to edit the form further in Acrobat, you have to create a non-enabled copy of the form. You do this in Acrobat by opening the form and selecting: File > Save a Copy
and opening the copy. It is not opened automatically.
You can now add a button and set it up to submit by email, either using a "Submit a form" action or the submitForm JavaScript method. You can set it up to include just the form data or the entire PDF, and will want to use a mailto type URL. Submitting the form to the FormsCentral server has a number of important advantages over email (much more reliable, more secure, etc.), so you might want to consider it.
If the form needs to be saved with Reader versions prior to 11, then you will need to Reader-enable the document. In Acrobat 11 you do this by selecting: File > Save As Other > Reader Extended PDF > Enable More Tools

Adobe Acrobat Pro 9 quits

Why does Adobe Acrobat Pro 9 quit unexpectedly while I am making corrections on a document? I get an error message that says "Application Adobe quit unexpectedly." Then I have to relaunch.

You have to provide mroe info for sure.
In most instances I find that PDF document that is either corrupt or does not have embedded font crashes.
Check fonts and PDF.

I have a Mac and Acrobat Pro, how do I create an interactive PDF file?

I have a Mac and Acrobat Pro, how do I create an interactive PDF File?

Hi 528!!,
Here's some information about adding multimedia to your PDF files: Acrobat Help | Multimedia and 3D models
Please let us know how it goes!
Best,
Sara

Why Acrobat Pro XI stops when I open a pdf with post-it?

Hello,
Acrobat PRO XI stops when 1 hopen a pdf with comments (post-it) or when I go to preferences.
Does anyone know why and he knows a solution?
Thank you for your information.
BR
Mac i7 • OS 10.6.8

Hello,
Thank you for your reply.
The Acrobat XI PRO is 11.0.07.
Post-it : Sticky comments.
BR
Mac i7 • OS 10.6.8
Acrobat XI PRO : 11.0.07

I have a window XP , lotus notes 6.5 and acrobat pro 8 , and when i am in lotus i habve the icon to convert my message in PDF,

I'
I have a window XP , lotus notes 6.5 and acrobat pro 8 , and when i am in lotus i have the icon to convert my message in PDF, this work well,
but i have switch my pc in windows 7 and now when i am in lotus i have always the icon but when i click on it doesn't happen anything.
is it suppose to work with 7 if not did somebody have an other suggestion to do the same thin in lotus.
thank very much

Hi benlebvb,
Are you running a 32- or 64-bit OS? Please see this thread: Acrobat 8 and Windows 7 Don't Work
While that is not a supported configuration (Acrobat 7 on Windows 8), some customers have been able to make it work. The thread I've referenced should give you some good pointers.
Best,
Sara

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Acrobat 9 Quits When Create PDF from Scanner Selected

Hi. I wonder if anyone can advise please.
I have recently installed Acrobat 9 on my MacBook Pro and have plenty of RAM. However, I can "Create PDF from Scanner" just the once. After that, Acrobat quits when I select Scan or quits if I cancel the scan.
I have tried the following:
1. Troubleshoot System Errors & Freezes
2. New User account
3. Recreated Preferences
4. Booted from separate disk
5. Repaired disk permissions
6. Have no third party plug-ins installed
7. Have run Repair Acrobat
8. Changed Universal Access
9. Defragmented disk & repaired files
10. Safe Boot and reinstall Acrobat
Nothing has worked except when I clean install I can scan through Acrobat once.
I can scan from the scanner software - Lexmark 4850 - with a jpeg straight to Acrobat but want to try to solve the issue of scanning straight from the app.
Thanks for your help people.
Regards
Paul

After I discovered my problem of quitting after completing the scan of the first side of a 2-sided document and decided to go to Adobe for help, I should have known I was in real trouble after following their instructions for locating the Acrobat serial number. After bringing up the splash screen and clicking on it, instead of seeing the number the splash screen disappeared! So I had no option but to use the phone. Then their help person couldn't give me the serial number- he had to transfer me- and I chose to stay with him for help instead. He decided it was a conflict between the Acrobat & HP software and ended the help session.
I then did some on-line research and discovered others with the same problem, and came up with the comparison test with the Windows version. Adobe's phone system didn't recognize my Case #, but the second Help person said it worked fine. At that point, I got the feeling that I was in real trouble. After another hour going over the same ground and repeated denials that their software was at fault, the Helper refused my request that they do a Windows comparison test or send me a Windows version to test myself and promised to call me back with results of their "research". That call never came.
On the third call, again with the Case # unrecognized by the phone system, the Helper was even more unhelpful, probably after reading the record of the first two calls. He insisted on going back to the machine and over the same ground once again, and I ended the call.
I agree that the on line approach is better, and I may have to make a double call to get the serial number (neither of the two I have, each different on the case or on the CD worked) and try that if my request for a supervisor fails. Fortunately they are so incompetent that they can't track starting over.
I'm not a programmer, but have lots of varying experience with computers dating back to the first Atari-400. Since your Acrobat uses only the Twain driver component from your scanner software, the first place to look for a problem is in the Acrobat software, especially since the software doesn't run again after the first use without reinstalling, and the scanner continues to perform properly using it's installed software. The Windows comparison test such as Tim Whitfield was able to make, would clearly establish the Mac version of the Acrobat software to be at fault, but would still not resolve our problems. Unfortunately I hold out little hope for either you or I with Adobe, since neither their phone nor the online help has come up with a prior fix. This indicates a bug fix requirement, which for something like this looks to be a relatively long time in coming.

Is it possible to edit a pdf with Acrobat Pro XI that was created in LiveCycle?

I downloaded a trial version of LiveCycle awhile back. I created several forms. The trial period ended and I would like to change something. When I try to edit the pdf in Acrobat Pro it tells me that I must use LiveCycle to edit it. Is there a workaround for this? Thank you in advance for any replies.
Dana

No, all LCD forms can only be edited in LCD.
And the second trial is probably not going to work, unless you install it
on a different computer.
The best way to salvage your form, in my experience, is to print it to the
Adobe PDF printer, creating a new flat PDF file and then running the Form
Detection Wizard in Acrobat on it and continuing from there. It probably
won't do a perfect job, but it should recognize some of the fields.
On Wed, Feb 4, 2015 at 11:00 PM, Adobe Forums <[email protected]>

How can I use Acrobat Pro XI upgrade when I have a previous version on a different computer?

I just bought an upgreade of Acrobat Pro XI and installed it on my laptop. I own Pro X on my desktop but when I try to open XI it asks for a serial number of a for a previous version on the laptop. The previous version is on a desktop. What can I do?
Thanks.
Garrett65

You just need to enter the Serial number of the Acrobat X to authenticate the upgrade.
There is no need to actually have the previous version installed on the computer.
http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-cs5-cs5-5.html

Acrobat Pro XI - Crashes when Acrobat Preferences is Opened

Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, G

I met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process:         AdobeAcrobat [72661]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.01 (11.0.01)
Code Type:       X86 (Native)
Parent Process: launchd [202]
Date/Time:       2013-01-21 16:51:41.497 +0900
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          347798 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib               0x906fcc5a __kill + 10
1   libSystem.B.dylib                       0x906fcc4c kill$UNIX2003 + 32
2   libSystem.B.dylib                       0x9078f5a5 raise + 26
3   libSystem.B.dylib                       0x907a56e4 abort + 93
4   libstdc++.6.dylib                       0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5   libstdc++.6.dylib                       0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6   libstdc++.6.dylib                       0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7   libstdc++.6.dylib                       0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8   ...inguistic.LinguisticManager          0x25e0da46 0x25e07000 + 27206
9   ...inguistic.LinguisticManager          0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling          0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling          0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling          0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling          0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework             0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework             0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation                0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation                0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation                0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox                     0x99c66d60 RunCurrentEventLoopInMode + 392

Acrobat Pro 9 - Crashes when trying to change Postscript Prefs

Hello all,
I have Acrobat 9 on an Apple Xserve running 10.7.5. I need to change the way Acrobat handles conversion from PDF to PS as the default is PS 2 not 3 plus other changes ...
When I try to access the panel the app freezes and the crashes ... If i try to access other Convert from PDF prefs in the same window it doesnt crash.
Partial error log ...
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    __TEXT                 0000000000001000-0000000000003000 [    8K] r-x/rwx SM=COW /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Application Specific Information:
objc[2891]: garbage collection is OFF
Performing @selector(handleAction:) from sender UIT_NSButton 0x4e5a790
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation                0x9a183a69 CFURLCreateStringWithFileSystemPath + 265
1   com.apple.CoreFoundation                0x9a18394d CFURLCopyFileSystemPath + 45
2   AdobeAGM                                0x7e728e70 PPDList_MacOSXCompressed::GetPPDFiles() + 592
3   AdobeAGM                                0x7e8a2cd8 PPDListCache::GetPPDList() + 164
4   AdobeAGM                                0x7e5ecaaa PrintSession::GetAvailablePPDFiles() + 18
5   AdobeAGM                                0x7e7246db PrintSession_Mac_Carbon::GetAvailablePPDFiles() + 37
6   AdobeAGM                                0x7e5ed9de _AGMPrintSessionGetAvailablePPDFilesProc_GetAvailablePPDFiles(AGMPrintSession*) + 40
7   com.adobe.Acrobat.framework             0x80a1b02c 0x7feb8000 + 11939884
8   com.adobe.Acrobat.framework             0x80044df7 RunAcrobat + 1615997
9   com.adobe.Acrobat.framework             0x80045c1f RunAcrobat + 1619621
10 com.adobe.Acrobat.framework             0x8001a1de RunAcrobat + 1440868
11 com.adobe.Acrobat.framework             0x8001fcac RunAcrobat + 1464114
12 com.adobe.Acrobat.adm                   0x0ca504f8 ADMSpace::UITWindowAdapter::CreateWindowForDialog(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 574
13 com.adobe.Acrobat.adm                   0x0ca505cc ADMSpace::UITWindowAdapter::Modal(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 68
14 com.adobe.Acrobat.adm                   0x0ca98272 ADMUITConversionSuiteImp::ModalUITWindow(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 66
Alternate user tried but no luck and full uninstall of whole suite and reinstall of CS4 also has not worked.
Any suggestions appreciated.
Mitch

Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch

Acrobat Pro 9 freezes when trying to edit preferences

I have Acrobat Pro 9.3.4
When I try to Edit-> Preferences, the application locks up. It eventually goes to 'not responding" and I have to kill it using Task Manager.
I found this problem when I was troubleshooting a customer's issue where he could not Extract pages from a PDF document. The Extract window would come up, he would put in the pages he wanted and start the process. It would act like its going through the motions but nothing would happen and he would have to open task manager to stop the Acrobat process.
I was able to duplicate the problem with my Administrator account. I also found the same problem when I tried to go to Edit > Preferences. Acrobat went into a not responding state and I had to kill the process using Task Manager.
I have verified that the problem is not document specific: It happens on multiple documents. If I copy the document to another machine with Acrobat Pro 9, I have no problem Extracting pages.
I have uninstalled Acrobat Pro 9. That included removing c:\program files\Adobe\Acrobat 9.0\acrobat* and c:\program files\common files\Adobe\Acrobat\* I rebooted the computer and then reinstalled Adobe Acrobat Pro 9. Same problem for both my regular and my administrator accounts.
I have compared permissions and registry entries between this machine and one where its working but have not found any differences.
Any suggestions on what else to try would be greatly appreciated.

You would think. However, repairing Adobe, uninstalling (including deleting registry entries, c:\program files\common files\Adobe\Acrobat\* and c:\program files\Adobe\* , etc) did not resolve the issue.

Adobe Acrobat 9.3 Crashes when creating PDF

I have started having a problem with Acrobat Pro crashing every time I try and create a PDF from a file or webpage. I have not found this on the forums previously and was curous as to what may be causing the issue. I have been doing regular updates to my Adobe products as well as the Microsoft OS and applications. I presume it to be related to an update, since I do not remember this being an issue previously, but I am not sure which one it could be.
Has anyone had this issue occur and how was it resolved, save rolling back to a restore point.
Thanks in advance
System Info:
OS Name    Microsoft Windows 7 Professional
Version    6.1.7600 Build 7600
OS Manufacturer    Microsoft Corporation
System Manufacturer    HP-Pavilion
System Model    FQ574AA-ABA m9517c
System Type    x64-based PC
Processor    AMD Phenom(tm) 9550 Quad-Core Processor, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 5.08, 2/3/2009
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Installed Physical Memory (RAM)    8.00 GB
Total Physical Memory    8.00 GB
Available Physical Memory    4.66 GB
Total Virtual Memory    16.0 GB
Available Virtual Memory    12.9 GB

i would suggest a de-installation of Acrobat 9. Run Microsoft Installer Cleanup to remove any dregs left in the Registry. Disconnect computer from the web, turn off all virus and spyware protection. Then re-install.

Acrobat Pro 7 quits when creating bookmarks

Similar Messages

Maybe you are looking for