Acrobat Pro 8 Crashes after 7 seconds.
Does anyone know which of these updates causes Acrobat Pro 8 Crashes after 7 seconds.
My OS is Windows 7 Ultimate x64 SP1:
Thank you.
Harry.
AA8 is not certified for Win7, and particularly the 64-bit version. Several folks have been successful on the install on 32-bit systems. I have heard of 2 folks who claimed success on the 64-bit system. To have a change, first check to be sure you have Acrobat, Distiller, and the Adobe PDF printer on your system. Since Acrobat is not opening, go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and download the updates (start with the latest and work backwards. Each update screen will tell you the previous one needed for the update (you may be able to skip 2 or so). Once done start the updates from the bottom up. You should do the updates through 8.3.1. Generally speaking you only need to do a reboot after the final update installed, not for all the updates.
The updates are definitely required for the 64-bit system and may be the issue you are having. There is no way to be sure if the install will work, only the comments by others that have tried.
During the installs and updates, be sure you are logged in as the adminstrator and have anti-virus disabled.
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Process: AdobeAcrobat [20480]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [132]
User ID: 502
Date/Time: 2014-03-10 14:45:09.805 -0400
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 61137 sec
Crashes Since Last Report: 53
Per-App Interval Since Last Report: 128993 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 09EE8EF7-EF85-1EC8-1581-11C797CE8C8E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminate called throwing an exception
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9551da6a __pthread_kill + 10
1 libsystem_c.dylib 0x90a6bb2f pthread_kill + 101
2 libsystem_c.dylib 0x90aa2631 abort + 168
3 libc++abi.dylib 0x97a647e0 abort_message + 151
4 libc++abi.dylib 0x97a62249 default_terminate() + 34
5 libc++abi.dylib 0x97a62289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x97a622f1 std::terminate() + 23
7 libc++abi.dylib 0x97a63472 __cxa_rethrow + 83
8 com.adobe.AcrobatPlugin.TouchUp 0x1a8c6b50 0x1a6f7000 + 1899344
9 com.adobe.AcrobatPlugin.TouchUp 0x1a7f7b17 0x1a6f7000 + 1051415
10 com.adobe.AcrobatPlugin.TouchUp 0x1a7f790b 0x1a6f7000 + 1050891
11 com.adobe.AcrobatPlugin.TouchUp 0x1a82c0eb 0x1a6f7000 + 1265899
12 com.adobe.AcrobatPlugin.TouchUp 0x1a814b19 0x1a6f7000 + 1170201
13 com.adobe.AcrobatPlugin.TouchUp 0x1a8147a1 0x1a6f7000 + 1169313
14 com.adobe.AcrobatPlugin.TouchUp 0x1a8146aa 0x1a6f7000 + 1169066
15 com.adobe.AcrobatPlugin.TouchUp 0x1a7499ad 0x1a6f7000 + 338349
16 com.adobe.Acrobat.framework 0x00a9ea7c 0xc5000 + 10328700
17 com.adobe.Acrobat.framework 0x008b2134 0xc5000 + 8311092
18 com.adobe.Acrobat.framework 0x008b169c 0xc5000 + 8308380
19 com.adobe.Acrobat.framework 0x008ca13a 0xc5000 + 8409402
20 com.adobe.Acrobat.framework 0x008c032b 0xc5000 + 8368939
21 com.adobe.Acrobat.framework 0x00739867 0xc5000 + 6768743
22 com.adobe.Acrobat.framework 0x0072a3a4 0xc5000 + 6706084
23 com.adobe.Acrobat.framework 0x00b696c7 0xc5000 + 11159239
24 com.adobe.AcrobatPlugin.Comments 0x13a58f1d 0x138fa000 + 1437469
25 com.adobe.Acrobat.framework 0x0071c3b7 0xc5000 + 6648759
26 com.adobe.Acrobat.framework 0x007c21fa 0xc5000 + 7328250
27 com.adobe.Acrobat.framework 0x007c229b 0xc5000 + 7328411
28 com.adobe.Acrobat.framework 0x00a034ae 0xc5000 + 9692334
29 com.adobe.Acrobat.framework 0x00764ae8 0xc5000 + 6945512
30 com.adobe.Acrobat.framework 0x00764c46 0xc5000 + 6945862
31 com.adobe.Acrobat.framework 0x00c90bbe 0xc5000 + 12368830
32 com.adobe.Acrobat.framework 0x00c8e652 0xc5000 + 12359250
33 com.adobe.Acrobat.framework 0x003e8a54 0xc5000 + 3291732
34 libobjc.A.dylib 0x908f95d3 -[NSObject performSelector:withObject:] + 70
35 com.apple.AppKit 0x91165ad2 -[NSApplication sendAction:to:from:] + 436
36 com.apple.AppKit 0x912a22fc -[NSMenuItem _corePerformAction] + 529
37 com.apple.AppKit 0x912a1f8b -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163
38 com.apple.AppKit 0x912a1614 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
39 com.apple.AppKit 0x90f8202a -[NSMenu performActionForItemAtIndex:] + 65
40 com.apple.AppKit 0x90f81fdf -[NSMenu _internalPerformActionForItemAtIndex:] + 45
41 com.apple.AppKit 0x90f81faa -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
42 com.apple.AppKit 0x90f81e29 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162
43 com.apple.AppKit 0x9129a6ee NSSLMMenuEventHandler + 454
44 com.apple.HIToolbox 0x98c979bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
45 com.apple.HIToolbox 0x98b1f394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
46 com.apple.HIToolbox 0x98b1e780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
47 com.apple.HIToolbox 0x98b32655 SendEventToEventTarget + 88
48 com.apple.HIToolbox 0x98c9786a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
49 com.apple.HIToolbox 0x98b0e984 SendMenuCommandWithContextAndModifiers + 70
50 com.apple.HIToolbox 0x98b0e931 SendMenuItemSelectedEvent + 268
51 com.apple.HIToolbox 0x98b0e7b6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
52 com.apple.HIToolbox 0x98ce3e7e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
53 com.apple.HIToolbox 0x98aef132 _HandleMenuSelection2 + 633
54 com.apple.HIToolbox 0x98aeeeaf _HandleMenuSelection + 53
55 com.apple.AppKit 0x9115335a _NSHandleCarbonMenuEvent + 309
56 com.apple.AppKit 0x91079fdf _DPSNextEvent + 2425
57 com.apple.AppKit 0x9107916c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
58 com.apple.AppKit 0x9106f5cc -[NSApplication run] + 855
59 com.adobe.Acrobat.framework 0x000ce1e2 0xc5000 + 37346
60 com.adobe.Acrobat.framework 0x000cc95f RunAcrobat + 307
61 com.adobe.Acrobat.Pro 0x000bfed5 main + 91
62 com.adobe.Acrobat.Pro 0x000bfe71 start + 53
Thread 1:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x9551dc72 __semwait_signal + 10
1 libsystem_c.dylib 0x90af4a49 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x96be6935 +[NSThread sleepForTimeInterval:] + 151
3 com.adobe.Acrobat.framework 0x00ec64c1 0xc5000 + 14685377
4 com.apple.Foundation 0x96bde259 -[__NSOperationInternal start] + 740
5 com.apple.Foundation 0x96bddf64 -[NSOperation start] + 67
6 com.apple.Foundation 0x96be6039 __block_global_6 + 135
7 libdispatch.dylib 0x987eff8f _dispatch_call_block_and_release + 15
8 libdispatch.dylib 0x987ebc82 _dispatch_client_callout + 46
9 libdispatch.dylib 0x987ecf02 _dispatch_worker_thread2 + 285
10 libsystem_c.dylib 0x90a6ce72 _pthread_wqthread + 441
11 libsystem_c.dylib 0x90a54daa start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9551e9ae kevent + 10
1 libdispatch.dylib 0x987eec71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x987ee7a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x9551d8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x90a6f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x90af5089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99a08492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x99a0868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x99954acb MPWaitOnQueue + 261
6 com.adobe.ACE 0x0220a4dc 0x2208000 + 9436
7 com.adobe.ACE 0x0220a441 0x2208000 + 9281
8 com.apple.CoreServices.CarbonCore 0x999dba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x90a6a5b7 _pthread_start + 344
10 libsystem_c.dylib 0x90a54dce thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9551d8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x90a6f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x90af5089 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x02371f67 0x2366000 + 48999
4 com.adobe.AGM 0x02371ea6 0x2366000 + 48806
5 com.adobe.AGM 0x02371e44 0x2366000 + 48708
6 com.adobe.AGM 0x02371ae4 0x2366000 + 47844
7 libsystem_c.dylib 0x90a6a5b7 _pthread_start + 344
8 libsystem_c.dylib 0x90a54dce thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9551e9ae kevent + 10
1 com.adobe.Acrobat.framework 0x014d9cd1 0xc5000 + 21056721
2 com.adobe.Acrobat.framework 0x01438d6f 0xc5000 + 20397423
3 com.adobe.Acrobat.framework 0x014357e5 0xc5000 + 20383717
4 libsystem_c.dylib 0x90a6a5b7 _pthread_start + 344
5 libsystem_c.dylib 0x90a54dce thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9551e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90a6d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90a6ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90a54daa start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib 0x9551e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90a6d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90a6ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90a54daa start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x9551e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90a6d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90a6ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90a54daa start_wqthread + 30
Thread 9:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9551dc72 __semwait_signal + 10
1 libsystem_c.dylib 0x90af4a49 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x90af4912 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x9125ec2d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x96be5448 -[NSThread main] + 45
5 com.apple.Foundation 0x96be53cb __NSThread__main__ + 1396
6 libsystem_c.dylib 0x90a6a5b7 _pthread_start + 344
7 libsystem_c.dylib 0x90a54dce thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9551e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90a6d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90a6ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90a54daa start_wqthread + 30
Thread 11:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x9551b7ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9551acac mach_msg + 68
2 com.apple.QuartzCore 0x96a4ec08 CA::Render::Server::server_thread(void*) + 441
3 com.apple.QuartzCore 0x96adf816 thread_fun + 29
4 libsystem_c.dylib 0x90a6a5b7 _pthread_start + 344
5 libsystem_c.dylib 0x90a54dce thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9551e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90a6d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90a6ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90a54daa start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbff3fd74 ecx: 0xbff3fcec edx: 0x9551da6a
edi: 0xac13ba28 esi: 0x00000006 ebp: 0xbff3fd08 esp: 0xbff3fcec
ss: 0x00000023 efl: 0x00000206 eip: 0x9551da6a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x01a9ed20
Logical CPU: 0
Binary Images:
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0x99685000 - 0x996a2ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x996a3000 - 0x996ccfff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x996cd000 - 0x996e9fff libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x996ea000 - 0x99715ff9 com.apple.framework.Apple80211 (8.5 - 850.252) <74845A5A-3660-3B50-BDB3-334275E0B461> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x99716000 - 0x99716fff com.apple.Accelerate (1.8 - Accelerate 1.8) <D4F5AB2C-0727-39FD-8EE9-E4DD3D78EB2E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x99717000 - 0x9975fff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x99803000 - 0x9985aff3 com.apple.Suggestions (2.0 - 102.1) <AA369EDE-913D-3C0D-8CE1-92C1C171CCA7> /System/Library/PrivateFrameworks/Suggestions.framework/Versions/A/Suggestions
0x9985b000 - 0x99890ff7 com.apple.framework.internetaccounts (2.1 - 210) <553BF1E7-B26F-3BE7-BAA9-D80E53E73B0D> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/InternetAccounts
0x99891000 - 0x99892fff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x99893000 - 0x998f5fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x998f6000 - 0x99944ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x99945000 - 0x99c4aff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x99c4d000 - 0x99c71fff libJPEG.dylib (851) <2425AE18-C181-3371-922F-4A09C1AC71CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x99c74000 - 0x99c86fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108This is happening to me, again with up-to-date CC 2014 Acrobat. It's driving me crazy! Any solutions? Thanks.
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Acrobat Pro crashing after Yosemite upgrade
Since upgrading to Yosemite, every time I read PDF documents with Acrobat Pro (11.0.09) it crashes. This is usually when scrolling. I am using a MacBook Pro 15in retina (2013). I would be grateful for any help?
Hi ..
Since boot time is slow open System Preferences > Users & Groups > Login Items
Remove all items listed there. Same for HD > Library > StartupItems
Restart your Mac to monitor boot time.
And make sure there's enough avaiable disk space. Click the Apple top left in your screen. From the drop down menu click About This Mac > More Info > Storage. Make sure there's at least 15% free disk space.
Check the hard drive.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If Disk Utility reports errors, restart your Mac while holding down the Command + R keys.
From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk and restore OS X.
As far as the internet is concerned, if you are using Safari, try the following:
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that doesn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall. -
Acrobat Pro crashes after SS drive upgrade
I upgraded to a 500G SSD today on my 13" MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.26 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP55.00AC.B03
SMC Version (system): 1.47f2
Serial Number (system): 7301603E66D
Hardware UUID: D3144DEE-4118-5893-B01D-D56DA7934D74
All my apps so far are running except Acrobat Pro. Here's the top of the crash report:
Process: Acrobat [1069]
Path: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier: com.adobe.Acrobat.Pro
Version: 8.1.3 (8.1.3)
Code Type: X86 (Native)
Parent Process: launchd [84]
Date/Time: 2014-03-16 17:27:30.252 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 816217 sec
Crashes Since Last Report: 11
Per-App Interval Since Last Report: 9712334 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 2B7B2865-54B9-4E65-B92D-C3B145482626
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Any help would be great.
thanks![Moved the discussion to Acrobat Forum]
-
InDesign 5.5 & 6 AND Acrobat Pro crashing after Yosemite Upgrade
I've tried several of the fixes suggested however my InDesign is still crashing when I try to SAVE or EXPORT. I copied the files I need right away to work on into Illustrator. Converted the files to PDF's. Went to create a PDF file and I'm getting the same crash report that I get from InDesign. I'm getting desperate. Can someone please help?
I do not have any 3rd party FONT programs, everything has come from APPLE or ADOBE. I've done the CMD+CTRL+OPT+SHIFT command AND we've deleted the Recovery Files. Short of taking my computer to APPLE and have Mavericks reinstalled, I'm pretty lost here. Thanks for your help!!You didn't actually re-flash your BIOS, did you? Yes
If it was fast before the infection, and slow after the reformat, then this is pretty much the only place that anything could be different. I'd be more inclined to test hardware than continue chasing software, in your shoes.
Ran various RAM tests, and the BIOS shows nothing out of the ordinary.
But it's certainly nothing to do with the software, unless the new install was botched for reasons having nothing to do with the virus, or that the virus is actually hiding in one of the spots on the motherboard that can be written to, like the BIOS.
Clear one thing up for us - you say
Adobe Software: Originally CS3 Suite, now CS5 Suite
Does that mean "it ran like a dream with CS3, but now that I have CS5 it's running slow?" Because, if so, you're chasing a red herring - CS5 consumes a lot more in terms of computing resources than does CS3. You should be looking at how to tame CS5's resource consumption, and there are plenty of threads about that.
After the reformat, CS3 Indesign was a dog as well as Acrobat 9 Pro. Upgraded to new CS5 Suite (all but Acrobat 9 Pro). CS3 & 5 Indesign still a dog as well as Acrobat 9 Pro
Lastly, I haven't seen malware hiding in flash ROM on the motherboard more than once in the last decade. It wouldn't generate any error messages or beep codes, either.
Same here, have not witnessed malware/viri infultrating the BIOS since back in 99'. Never the less, it's the only idea I can come up with. I have yet to locate any software for testing the NVIDIA NVS 290 video card. This is the strangest issue I have seen ever. -
Acrobat x pro crash after installation and running it, exit code 16,
Acrobat x pro crash after installation exit code 16
I installed Adobe acrobat X pro 10.0 trial and every time after installation and running the software it give me the following error message
Please uninstall and re install the product, if the problem still occurs contact Adobe etc….
Error code shutdown 16
I’m using window 7 ultimate 32-bit service Pack 1.
I uninstalled also the adobe reader but with no hope,
If anyone can support me with this issue I will be grateful.Please check the solution provided under the below articles and check if that helps. Few users have resolved their issues by following it.
http://forums.adobe.com/message/4648705
Also, try running the below Microsoft fixit and check if that works.
http://go.microsoft.com/?linkid=9708107
If still same issue, follow "http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-products.html"
[Moved the discussion to Acrobat Installation & Update Issues Forum] -
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after computer crash
I am trying to reinstall Acrobat Pro X after a compter crash. I enter the correct serial number but then get asked to select a prior product, in my case Acrobat Pro 9, and enter the serial number (this is the number that appears in my account), but there is nowhere to enter the serial number. And if I try to reinstall Pro 9 it won't let me. Do I have to deinstall Pro X first, or what? ALl input welcomed, thanks. Shanter
Thanks Bill, that seems to have done the trick. I am now successfully
reinstalling Pro X.
2014-10-14 21:10 GMT+02:00 Bill@VT <[email protected]>:
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after
computer crash created by Bill@VT
<https://forums.adobe.com/people/Bill%40VT> in *Acrobat Installation &
Update Issues* - View the full discussion
<https://forums.adobe.com/message/6825647#6825647> -
I have an iMac OSX (version 10.9.2). Adobe Acrobat Pro crashes every time I try to use the "find" function. Anyone else have this issue?
I was having this issue too. After a bit of a search I found an official response from Adobe with a patch you can install until the next update.
http://helpx.adobe.com/acrobat/kb/product-crash-search-mac.html
I've just installed the patch and done a quick test, everything seems to be working fine now... -
my macbook pro crashes after a few minutes of playing a game or using photoshop? i just got it fixed motherboard. do i have to do an update?
There are no updates currently available beyond v10.8.4 for Mountain Lion.
Startup your Mac in Safe Mode
A Safe Mode boot takes a longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
If that doesn't help, the startup disk may need repairing.
Turn the Mac off, wait about ten seconds then startup while holding down the Command + R keys. Let go of the keys when you see the spinning progress indicator.
From there you should be able to access the utilities in recovery mode to verify and repair the disk if necesssary, or reinstal OS.
Read before proceeding > OS X: About OS X Recovery -
I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.
Hello Nelson,
Please make sure that Acrobat is updated to its latest version i.e. 11.0.07.
You can download the update from following link:
Adobe - Acrobat : For Windows
Regards,
Anoop -
My macbook pro crashed after installing maverick. I lost all my photos however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?
We'll need to know more to beable to help. Do you want to try to restore your photos from your iPhone to your Mac, or try to recover the photos from the old iPhoto Library on your Mac?
What is the situation of your Mac now? In hat way did it crash? A hardware problem with the drive? Does the system not start properly? Does iPhoto not launch? Do you still have the iPhoto Library on your mac or a backup, so we could try to rescue the photos there?
What versions of iPhoto are on your iPhone and your Mac?
however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?
On the iPhone you cannot access the "package contents" - IOS hides the file system from the users. To restore photos from your phone share all iPhoto photos to your Camera Roll, that are not already in the Camera Roll, and then connect the iPhone via USB and import the Camera Roll to iPhoto or Image Capture. Or use any of the other sharing methods described on thos manual page: see: Ways to share photos http://help.apple.com/iphoto/iphone/2.0/?handbuch#blnk7d8f763e
To retrieve photos from a corruptrd iPhoto Library on your Mac we need to know the version number and more about the "crash" you experienced, the state of your mac, the system, the data. Please post back with more details.
-- Léonie -
After effect 7 pro crash after update osx to 10.4.7
Topic
After effect 7 pro crash after update osx to 10.4.7
Robinmaster - 03:53am Aug 2, 2006 Pacific
Hi all write this messages bacouse i have a problem with start up of my AE 7 pro. AE7 pro crash when boot after initialization of GUI. try remove a open gl plug but not resolved e problem..
E error is
Date/Time: 2006-08-02 12:44:19.674 +0200
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4
Command: After Effects
Path: /Applications/Adobe After Effects 7.0/Adobe After Effects 7.0.app/Contents/MacOS/After Effects
Parent: WindowServer [57]
Rosetta: Yes
Version: 7.0 (7.0)
PID: 2356
Thread: 0
Exception: EXCBADINSTRUCTION (0x0002)
Code[0]: 0x00000001
Code[1]: 0x00000000
Please help me.. i'm deprived of hope..
Th's
N.B i work with MAC BOOK PRO (intel ) with 2 GB of ramHi there, same problem here but on a PowerPC.
I just bought AE7 and installed it on my G5 (with then 10.3.7 running on it). Install went fine but the application would not start up.
Thought this might be a good time to clean up and installed fresh new system on this G5, updated it to 10.3.8 and first thing: installed AE7 again.
But: same problem. In fact, all Adobe application will not start up! The icon bounces a little and then nothing but a crash report.
For a moment I thought I had the solution, because I disabled all the "user fonts". Everything worked fine. Then I installed, as before, my Apple applications (Final Cut Pro, DVD Studio Pro, etc) and, oh no... same problem over again. The Adobe application will not start up!
Tried to disable all non essential fonts: no cure. This is driving me crazy....
Any suggestions?
Date/Time: 2006-10-14 15:43:31.127 +0200
OS Version: 10.4.8 (Build 8L127)
Report Version: 4
Command: After Effects
Path: /Applications/Adobe After Effects 7.0/Adobe After Effects 7.0.app/Contents/MacOS/After Effects
Parent: WindowServer [108]
Version: 7.0 (7.0)
PID: 733
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
etc etc etc... -
Acrobat pro how to install acrobat pro to my second pc?
My first pc is down.
I'd like to install acrobat pro to my second pd.
Is it possible to follow the install CD with serial number?You can get information about Product Activation in the page below.
End-user license agreements FAQ
Can I use my software on two computers?
If you own, or are the primary user of, a single-user or volume license Adobe product that is installed on a computer at work, you can also install and use the software on one secondary computer of the same platform at home or on a portable computer. However, you may not run the software simultaneously on both the primary and secondary computers.
No more than one user can use a single-user license Adobe product.
Note: AVL customers have to buy two different licenses to use both operating systems, even if they have two different computers. They can only use the same license on another computer (not simultaneously) with the same platform at home.
If you need the same in Japanese, please browse the page below,
ライセンス認証についてのFAQ
thanks,
cozy_2014
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